CWT, the B2B4E travel management platform, has appointed Dirk Van Leeuwen as head of global operations for CWTâ€™s Traveler Experience function.
Van Leeuwen will be based in Paris, where he will ensure travellers have a consistent experience when interacting with CWTâ€™s counsellors anywhere in the world. He has also been made responsible for the roll-out of key Travel Experience initiatives across CWTâ€™s contact centres, including messaging.
Prior to this role, the Dutch national was a leader at Woonoz, an innovative e-learning company. Before that, he spent 12 years in contact centers leading global customer experience teams.