Singapore-headquartered Pegasus Travel Management has set up a dedicated business events department, going a step beyond several travel corporate services it already offers, such as ticketing and hotel bookings for corporate groups.
Managing director Charles Tan, told TTGmice: “MICE is a growing segment, and many tourism boards are focusing on it, such as Busan and Singapore. Also, customers had made requests for us to handle their MICE arrangements, but as we did not have a focused team looking into the area, we did (incentive groups and special interest trips) on an a la carte basis.”
Forming the new event department allows Pegasus Travel Management to take on business event requests formally.
Lily Tay, senior manager (MICE), is no stranger to business events, having cut her teeth at companies such as American Lloyd Travel Services and Fortune Travel. She leads the new department.
Tay shared: “At this point, we’re trying to bring in as much volume as possible, both through in-house leads, as well as external enquiries. Now we’re able to offer an all-round service, instead of having to refer them to another agent after settling a client’s corporate ticketing, for example.”
The team is now staff by two professionals, and Tay said operations are currently manageable, with no immediate need to bring in more headcount. The company can handle group sizes ranging from 20 to around 300, “depending on their requirements”, noted Tay.
At press time, Pegasus Travel Management has confirmed its first corporate event group for October 2024.
Just before the pandemic, Pegasus Travel Management joined a global travel agency network community called Travel Leaders Network, and is the exclusive Singapore partner.
