Shanghai Pudong airport upgrades passenger processing capabilities with SITA technology
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Shanghai Pudong International Airport, recognised as one of the busiest international hub in China, will install SITA’s common-use self-service bag drops (SBD) and kiosks for foreign airlines and their passengers to speed up passenger processing.
Half of the airport’s total passenger traffic is made up of international travellers, and numbers are set to rise as more international routes reopen post-pandemic. As such, there is a pressing need for faster and easier operations at the airport.
The contract will see the deployment of 52 kiosks and 14 SBDs across the airport, allowing international passengers to independently check in early before counters open.
Coming up next, SITA will work with Shanghai Pudong airport to enhance end-to-end self-services through a low-touch, safe environment, which is also in line with the airport’s digital transformation strategy.
Sumesh Patel, president, SITA APAC, said: “As air travel booms globally, and airports see a massive surge in travellers, there is an increased need for technology that can speed up the boarding process, reducing delays and traffic for passengers.”