Collinson International has teamed up with China Ping An Insurance (Hong Kong) to offer SmartDelay as a complimentary benefit to its customers.
The partnership enables eligible online travel insurance customers in Hong Kong (SAR) who have registered their flights to access over 1,600 airport lounges or alternative benefits in the event of a flight delay or cancellation.
SmartDelay, now available across all three tiers of China Ping An Insurance (Hong Kong)’s online travel insurance policies, enables travellers to visit an airport lounge or choose an alternative benefit such as a spa experience, sleep pod visit or restaurant discount, without the need to complete a claim form.
As soon as travellers are advised of a flight delay of over an hour or flight cancellation, they are sent a QR code to visit the airport lounge or take advantage of an alternative benefit. Customers can enjoy these benefits by simply registering their flight no less than two hours before the scheduled departure time, with China Ping An Insurance (Hong Kong)’s policy enabling one additional person travelling with the policyholder to enjoy the benefits of SmartDelay.
“Travel in Asia-Pacific is well on its way to recovery. However, increased passenger traffic can also result in a more challenging journey. The ability to escape busy public spaces within airports and relax in a quiet sanctuary is increasingly attractive to travellers – especially when experiencing added stress from a flight delay or cancellation. With SmartDelay, brands can be there at their customers’ time of need with a simple and seamless solution that alleviates some of this stress,” said Todd Handcock, global chief commercial officer and Asia Pacific executive chair at Collinson International.
