Changi Airport Group (CAG) has introduced FlightSaver Assurance, a new feature on the Changi App that offers travellers instant benefits when their scheduled departure from Singapore is delayed by three hours or more.
The feature is part of the app’s upgraded Save Flight suite, which also provides live flight tracking, real-time updates, and expanded destination airport information. Changi App is the first airport app globally to combine real-time overseas airport data with an opt-in flight-delay assurance programme.
Travellers can opt in to FlightSaver Assurance at least 12 hours before departure to receive S$10 (US$7) Changi e-vouchers if their flight is delayed by three hours or more. Vouchers are credited instantly to the app and valid for 30 days, useable at participating transit outlets. The programme runs until September 30, 2026, and may be refined for long-term adoption.
The upgraded app allows users to track flights from take-off to landing, access gate and baggage information, check local weather at their destinations, and receive push notifications for flight updates. Travellers can also purchase travel insurance via ChangiAssure and access additional travel services through the app.
James Fong, senior vice president, enterprise digital ecosystem & business, CAG, said: “At Changi, we are continually evolving our digital ecosystem to anticipate travellers’ needs. Travel should always feel effortless even as plans change unexpectedly.
“By introducing FlightSaver Assurance and enhanced in-app features, we want travellers to feel cared for. These latest upgrades bring us closer towards a smarter, more connected and worry-free travel experience that travellers can enjoy at their fingertips.”
