Tripfez Travel & Tours successfully executed a four-wave incentive programme to Ho Chi Minh City, meticulously ensuring a uniform, high-quality experience while accommodating complex logistics and religious requirements
Event brief
A Malaysian banking group engaged Tripfez Travel & Tours (Tripfez) to organise a corporate incentive trip to Ho Chi Minh City for its top-performing sales and client-facing personnel.
The scale of the event, involving 600 award recipients, made it unfeasible to secure a single flight or accommodate all participants in one hotel. To manage this, Tripfez proposed structuring the incentive programme into four waves.
The client agreed to this solution but demanded strict assurance of programme uniformity. As such, Tripfez had to ensure that every wave utilised the same hotel, adhered to an identical itinerary, and spent the exact same duration at each place they visited.
Tripfez was given four months lead time to prepare the itinerary, logistics, and secure all necessary vendor contracts and ground management resources required.
Event highlights
Upon arrival at Tan Son Nhat International Airport, participants were met by Tripfez representatives and transferred to the New World Saigon Hotel, a five-star property in the heart of the city. Its strategic location, premium amenities, and halal-certified dining options was the base for the four-day incentive programme.
During the programme, delegates toured Independence Palace, once the official residence of the President of South Vietnam, and Saigon Central Post Office, an architectural masterpiece featuring grand vaulted ceilings and intricate ironwork. They also visited the War Remnants Museum, where powerful exhibits documented the nation’s resilience, and Chinatown (Cho Lon), known for its lively markets and Chinese temples.
Modern Vietnam then came to life with a visit to Landmark 81, the country’s tallest skyscraper.
To balance structure with leisure, Tripfez incorporated a “Free & Easy” day, allowing participants to explore Ben Thanh Market, Saigon Square, and nearby attractions at their own pace. This downtime encouraged informal networking and strengthened camaraderie among colleagues outside the work environment.
Challenges
Tripfez faced the task of managing multiple flight schedules and ground transfers across all four travel waves.
The client’s priority was a uniform experience for every participant, regardless of their travel date.
To meet the client’s expectations, Tripfez implemented a dual-team coordination system, assigning separate ground crews and tour leaders to each flight group. A central operations team monitored real-time updates via dedicated WhatsApp channels, ensuring that arrivals, check-ins, meals, and tours remained synchronised.
Its CEO, Faeez Fadhlillah, recalled: “Precision was everything. We couldn’t afford for any group to feel like they were left behind. Every participant, from the first to the last, had to experience the same level of care and attention to detail.”
Another challenge was accommodating the group’s religious requirements, including providing halal-certified meals, and facilitating prayer obligations throughout the programme.
To address this, Tripfez conducted advanced site inspections to identify halal-compliant restaurants that met strict hygiene and quality standards, and structured the itinerary around prayer times with scheduled mosque stops.
Faeez shared: “Our goal was to provide confidence to Muslim delegates that their meals and prayer needs were taken care of, so that they could focus on enjoying the trip.”
Event ASEAN Incentive Trip 2025 to Ho Chi Minh City
Organiser Tripfez Travel & Tours
Venue Ho Chi Minh City, Vietnam
Dates Four waves: September 11 to 14, 18 to 21, 25 to28 and October 2 to5, 2025
Attendees 600 delegates
