Asia/Singapore Thursday, 23rd April 2026

Security concerns dampen Indonesian incentive demand for Europe

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Middle East conflict concerns are forcing Indonesian firms to reroute Europe-bound incentive trips or replace them with cash rewards; Soekarno–Hatta International Airport pictured

Indonesian outbound business events players are reporting that more corporate incentive trips to Europe are being postponed or rerouted as the Middle East conflict disrupts transit routes and raises safety concerns.

Vidya Hermanto, CEO of Panorama JTB Tours Indonesia, said the impact has evolved gradually rather than through sudden cancellations.

Middle East conflict concerns are forcing Indonesian firms to reroute Europe-bound incentive trips or replace them with cash rewards; Soekarno–Hatta International Airport pictured

“In the first week of airspace closures, there were no cancellations. By the second week, some corporates started postponing, especially those using Middle Eastern carriers. By the third week, postponements continued even after flight schedules had returned to normal,” she said.

Some companies are proceeding with their plans but switching destinations, with Japan as the leading alternative followed by Australia and New Zealand, according to Vidya.

Despite the decline in Europe-bound trips, Vidya shared that overall demand remains higher than last year. “In 1Q2025, we had about 150 groups, while this year it’s around 200. But since there are fewer Europe trips, margins have come down,” she said.

Edhi Sutadarma, director of Golden Rama Tours and Travel, is also seeing postponements, with trips scheduled for April and May being pushed to September and October as companies wait for conditions to stabilise.

“Most corporates are now avoiding Middle Eastern carriers or routes passing through the region, with decisions driven primarily by internal risk assessments,” Edhi said.

In some cases, companies are choosing not to reroute at all, instead canceling trips and replacing them with cash rewards.

“Postponing creates timing challenges when the next programme is already coming up, so some companies choose to give cash rewards instead,” said Pauline Suharno, chairman of The Association of Indonesian Travel Agents (ASTINDO).

However, she added that a bigger concern lies in forward demand, with many clients holding back on new bookings to Europe. “With ongoing global uncertainty and the domestic economy slowing, incentive trips to Europe could decline by more than 10 per cent in 2026,” Pauline said.

Meanwhile, Harry Dwi Nugraha, CEO of Ego Global Asia, said clients are likely to focus more on domestic and regional trips in 2026.

“With tighter budgets, companies are not only looking for unique destinations, but also new and creative activities to make trips more meaningful,” he said.

Canada emerges as incentive travel leader as Gulf States sentiment plummets

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Montreal, Canada pictured

Canada has emerged as the clearest winner from current geopolitical disruption in incentive travel planning, while the Gulf States is seeing the sharpest fall in confidence, according to the latest SITE Pulse Survey.

Canada recorded a net sentiment score of +66.7% among European respondents and +46.4% among the Rest of World, while the Gulf States fell to -82.1% among US respondents, -72.4% among Europeans, -54.2% among Rest of World respondents and -21.4% among Asian respondents.

Montreal, Canada pictured

The findings show planners rotating away from destinations perceived to be close to the current Middle East conflict and towards destinations seen as more stable. Europe also benefited from that shift, posting +53.7% among European respondents, while Asia and Oceania scored +31.0% and +32.1% respectively with the same group.

Canada’s strength is particularly striking because it cuts across source markets. It remains positive among US respondents at +15.1%, climbs to +66.7% among Europeans and also reaches +46.4% among Rest of World respondents, making it the most consistent beneficiary in the survey.

The US presents a more mixed picture. US respondents remain positive about domestic programmes, with the US scoring +22.8% among that group, but the destination is negative with every non-US cohort: -19.4% among Europeans, -33.3% among Asians and -34.6% among Rest of World respondents.

Taken together, the results point to a fast-moving reallocation of incentive demand, with Canada and Europe attracting business that might previously have gone to the Middle East and nearby destinations.

Commenting on the findings, Melissa Moten, vice president experience & event solutions – BCD Meetings & Events & chair of the SITE Research Committee, said: “What we’re seeing is not a drop in demand for incentive travel, but a shift in mindset. Planners are highly attuned to global developments and are making thoughtful, strategic decisions about where to place their programmes. Destinations that are perceived as stable, accessible and aligned with client expectations are rising to the top.”

The survey highlights the resilience of the incentive travel sector, even in times of uncertainty, while making clear that destination perception is now being reflected in hard sentiment shifts across major source markets.

Pádraic Gilligan, head of research & consultancy at SITE, added: “Incentive travel has always been both rational and emotional. Right now, the emotional dimension – how a destination feels in terms of safety, stability and alignment – is playing a more prominent role. What’s particularly interesting is how quickly sentiment can shift, and how clearly that shift is reflected in destination preference.”

“For destinations and DMCs, the opportunity lies in understanding these signals and responding with clarity. Those who can position themselves as trusted, reliable and experience-rich will be best placed to capture demand as it reorients.”

The SITE Pulse Survey is designed as a rapid-response research tool, capturing industry sentiment in real time and providing actionable insights for destinations, DMCs and incentive travel professionals. The figures cited are net sentiment scores, calculated by subtracting the percentage planning less travel to a destination, or ruling it out altogether, from the percentage planning more travel or newly considering it.

This edition of the survey was conducted between March 25 and April 6 2026 and gathered 193 valid responses from incentive travel professionals across the US, Europe, Asia and a broader Rest of World cohort.

The full report may be downloaded here.

The conference reset: Why less programming can deliver more impact

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Planners should think about swapping overloaded schedules for shorter sessions, wellness breaks, and immersive destination experiences to boost attendee engagement

For many professionals across the travel and business events sectors, conference fatigue has become an accepted part of the job. But it should not be.

As meeting calendars grow denser and programmes stretch from early morning breakfasts to late-night networking, the industry is beginning to acknowledge a simple truth: the most effective events are not those that pack in the most content, but those designed with people in mind.

Planners should think about swapping overloaded schedules for shorter sessions, wellness breaks, and immersive destination experiences to boost attendee engagement

At BestCities Global Alliance, this thinking underpins our focus on anti-burnout conference design. For association leaders, corporate planners, and destination partners across Asia-Pacific, the idea is straightforward: create meetings that sustain energy rather than exhaust it.

In practice, that means moving away from marathon lecture blocks and toward shorter, more focused sessions. Delegates have space to connect, reflect, and experience the destination. Roundtables and facilitated conversations encourage dialogue over passive listening, while programming increasingly incorporates outdoor experiences, cultural immersion, and creative activities.

The goal is not to do less – it is to design better. When agendas are curated with intention rather than overloaded, delegates stay engaged, conversations deepen, and ideas travel further.

Several large-scale events already demonstrate how this works. For example, the 2025 Singapore FinTech Festival reduced fatigue by extending networking into the city’s nighttime culture. Gatherings across innovation districts and waterfront venues replaced the typical 9-to-5 format. Despite attracting more than 70,000 participants, the event felt expansive rather than overwhelming.

In Tokyo, the first joint congress of the Pacific Rim College of Psychiatrists, and the World Association of Cultural Psychiatry, integrated cultural programmes designed to restore and reconnect delegates.

Experiences included a Zen meditation at Korin-in Temple and an immersive visit to Hinode Bukeyashiki, a historic ninja dojo. Here, delegates donned traditional attire and engaged in hands-on practices, bringing movement, play and mindfulness into the conference experience.

In Washington, DC, the American Geophysical Union’s annual meeting placed wellbeing at the centre of its design. Quiet Be Well rooms offered calm retreats, while relaxation lounges provided chair massages and games. One standout activation, Puppy Yoga, invited delegates to start the day with mindfulness exercises alongside rescue dogs.

For planners seeking to integrate anti-burnout principles, a few practical strategies stand out:

  • Vary session formats. Replace lengthy presentations with shorter talks, workshops, and moderated discussions.
  • Build in recovery time. Integrate wellness into breaks – guided meditations, movement sessions, or juice bars – and avoid back-to-back programming.
  • Use the destination creatively. Host sessions outdoors or in cultural venues, and rethink networking through shared experiences like group hikes.
  • Create quiet spaces. Designate calm areas where attendees can step away and recharge.

For destinations and organisers across Asia-Pacific, embracing anti-burnout design is not simply about wellness. It is about creating meetings that people genuinely want to attend – and remember long after they leave.


Loren Christie brings more than 25 years of experience in tourism & hospitality to his role as managing director of the BestCities Global Alliance.

He held various leadership positions with Starwood Hotels & Resorts during his 17 year career. From 2017 to 2020, he moved to Destination Toronto, where he led the international congress and Canadian sales teams.

For the last three years he has been running his own consulting and project management company working with a number of clients including IAPCO – as faculty, #Meet4IMpact and the Global Destination Sustainability Movement teaching their masterclass on Legacy and Impact.

ICC Sydney to manage The Cutaway venue in Barangaroo

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ICC Sydney has been appointed as the official operator of Barangaroo’s architectural landmark, The Cutaway, following a ribbon-cutting ceremony officiated by New South Wales’ premier Chris Minns.

Effective April 20, 2026, the venue becomes part of the International Convention Centre Sydney’s portfolio under an expanded Public Private Partnership designed to drive tourism and the state’s night-time economy.

The Cutaway will contribute to the city’s cultural capital and economic performance

The 5,000m2 subterranean space will undergo test events, including the Business Events Sydney Global Ambassador Dinner, before a full creative launch in August 2026. Confirmed programming includes major cultural events such as Vivid Sydney, Sydney Festival, and the National Indigenous Art Fair.

The venue features a commercial kitchen, gallery rooms, and a dedicated First Nations educational space. Architectural upgrades include premium acoustic glazing and 13 timber design elements. In line with the NSW Government’s green initiatives, the venue operates as an all-electric, fossil-fuel-free site under Barangaroo’s carbon-neutral commitment.

Located adjacent to the new Barangaroo Metro Station, the venue is expected to serve as a stage for high-tech corporate launches, exhibitions, and immersive creative showcases.

IMPACT adopts farm-to-function model and zero-waste event standards

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IMPACT’s plastic bottle project

IMPACT Exhibition and Convention Center in Bangkok has implemented a farm-to-function supply chain and zero-waste model across its 1,000 annual events.

Aligned with ISO 20121 standards, the venue now sources seasonal produce and seafood directly from its own Anant and IMPACT Farms, as well as local vendors, to reduce carbon emissions and support fair trade. Plant-based menus have also been added.

IMPACT’s plastic bottle project

In addition, the centre’s waste management system redistributes edible surplus to local non-profits, and converts organic scraps into fertiliser for on-site green spaces. IMPACT has also replaced all single-use plastics with 100 per cent compostable disposables.

To support the local economy, the venue also hosts capacity-building workshops and provides flexible employment for regional small businesses and vendors.

“Sustainability at IMPACT is not just a policy; it is operational discipline. Through careful planning and responsible procurement, we can operate in harmony with the environment. We empower organisers and event planners to host their events sustainably. Eco-friendly events are not just possible, but preferable,” said CEO of IMPACT Exhibition Management Co., Paul Kanjanapas.

MHR introduces three new global campaigns

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The Meet On Us campaign underscores MHR’s continued investment in business events

Millennium Hotels and Resorts (MHR) has launched a global suite of initiatives headlined by the Meet On Us campaign.

Available for corporate bookings of at least 10 guestrooms made by March 31, 2027, the programme includes 3X bonus MyPoints for MyMillennium BIZ members, high-speed WiFi, and unlimited refreshments.

The Meet On Us campaign underscores MHR’s continued investment in business events

Beyond the boardroom, the group is addressing the rise of slow travel through the Stay Beyond campaign. This initiative targets guests booking three or more consecutive nights with 5,000 bonus MyPoints, an additional 12 per cent discount, and a choice of two perks such as dining credits or welcome drinks.

In addition, for local and international diners, the Dine More. Earn More. campaign introduces a spend-linked rewards system, offering 1,000 bonus points on a US$75 minimum spend and point multipliers for Silver and Prestige loyalty members.

Launched April 1, 2026, these integrated programmes align with a shift toward more intentional travel. Carolyn Wishnowski, vice president of global branding, marketing, and Loyalty, noted that consolidating stays, meetings, and dining under the MyMillennium framework provides guests greater flexibility and value across the group’s portfolio through March 2027.

Fuel price surge reshapes event planning in Australia and NZ

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Rising fuel and freight costs are squeezing margins for smaller event suppliers across Australia and New Zealand

Smaller event suppliers across Australia and New Zealand are bearing the brunt of rising fuel and freight costs, as increases of up to 30 per cent squeeze margins and force difficult pricing decisions across the business events supply chain.

While the Iran conflict is pushing up fuel prices and disrupting longhaul travel from Europe and the Middle East, industry leaders across both countries say conferences are largely proceeding, albeit with tighter margins, delayed decisions and a gradual pivot towards Asia-Pacific markets.

Rising fuel and freight costs are squeezing margins for smaller event suppliers across Australia and New Zealand

Melissa Brown, CEO of Australian Business Events Association (ABEA), said the most immediate impact on Australia’s sector is financial rather than operational.

“It’s not any widespread shutdown or cancellations, it’s mainly cost pressure,” she said. “Fuel costs are going up 25 to 30 per cent, and it has to be covered somewhere.”

These increases are flowing through every layer of event delivery, from freight and catering to waste management and on-site logistics, as well as delegates’ airfares. Larger venues and organisers are trying to hold quoted prices where possible, but many smaller suppliers simply cannot absorb the hikes.

“The industry is made up of a lot of small businesses, so it’s very difficult for them to absorb anything,” Brown said. “People are putting buffers into quotes and increasing the cost of some things where it can be transparent, just so they aren’t cutting their margins too much.”

In response, some organisers are trimming programme elements or adjusting venues to protect overall budgets without overtly raising prices, particularly for incentive and high-touch programmes with multiple moving parts.

Early data from ABEA, based on around 100 responses from its 220 members, points to consistent pressure across the sector. Recurring themes include tighter client budgets, uncertainty around international delegate attendance, rising logistics costs and additional strain on staff who must travel to and work on site.

A similar pattern is emerging across the Tasman. Lisa Hopkins, CEO of Business Events Industry Aotearoa (BEIA), identified three key impacts: travel disruption, rising costs, and growing tension in decisions about whether to cancel, postpone or proceed.

“New Zealand is still seen as one of the most stable, safe and secure destinations in the world, but we are not immune to these global impacts,” she said.

Both markets are particularly sensitive to aviation costs due to their geographic positioning. Hopkins noted that New Zealand relies heavily on fuel imports from Singapore and South Korea, with supply currently stable but pricing the key concern as it flows through to airfares and event budgets. Industry leaders in Australia are observing similar dynamics, with longhaul access and rising transport costs shaping forward planning and competitiveness.

So far, any feared wave of cancellations has not materialised in either country.

Hopkins said New Zealand is seeing some attendee‑level withdrawals, but “no material evidence of events being cancelled outright”. Brown echoed that picture for Australia, describing the prevailing mood as “concern and caution” rather than retreat. Where international delegates have booked via the Middle East, some are rerouting through Asia or North America and absorbing schedule changes or higher fares.

International speakers are also proving a pressure point. Australian organisers report disrupted schedules and increased costs for speakers travelling through affected regions, prompting some cancellations and renegotiations in the short term.

At the same time, the disruption is creating pockets of opportunity. Emma Bowyer, CEO of ICMS Australasia, said international association clients are increasingly shifting their focus towards Asia-Pacific, redirecting both marketing activity and delegate recruitment.

“Short‑term, they are holding off vital decisions like opening registrations or pushing out major marketing while people are uncertain. Medium‑term, it is all about timeline management and when to make the big calls,” she said.

One international client has deferred its registration launch to avoid putting price‑sensitive travellers off, while another has instructed ICMS to pause European activity and “go harder into Asia Pacific” for the next three months.

Across both countries, confidence remains intact but more measured. Organisers are delaying key decisions, building greater flexibility into contracts and allowing longer lead times to respond to uncertainty.

“This is a very different situation to Covid, but what the industry has taken from that period is a much stronger capability in scenario planning and managing uncertainty,” Hopkins said.

However, she warns that if the conflict drags on, the biggest risk to New Zealand’s competitiveness will be confidence and cost perception, with organisers favouring closer‑to‑home destinations and taking longer to commit.

Brown sees Australia’s main vulnerability in persistently high operating costs and reduced longhaul travel confidence, though she also notes the potential for more domestic events and increased appeal to Asia-Pacific markets now avoiding the Middle East.

Both ABEA and BEIA are in regular contact with their respective governments, feeding in real‑time examples and data.

“Our focus is on keeping confidence, having a coordinated response and making sure that response is evidence‑based,” Brown said. “The industry is experienced, and it’s practical and very collaborative. I have confidence that we will ride through it.”

Conrad Bengaluru appoints director of sales

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Dhruva Parate has been named director of sales at Conrad Bengaluru.

He was previously with Marriott International, where he managed national accounts and drove revenue growth across multiple properties.

In his new role, he will lead sales strategy, with a focus on client relationships, market expansion and performance.

South Korea doubles down on Singapore and Indonesia for inbound MICE

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In Sook Lee speaking at the Korea MICE Roadshow 2026; photo by Audrey Ng

As powerhouse regional players and hubs for multinational corporations and global associations, Singapore and Indonesia continue to be crucial markets for South Korea’s business events sector.

On April 16, 2026, Korea Tourism Organization (KTO) held the Korea MICE Roadshow 2026 at Hilton Singapore Orchard, its first dedicated business events outreach in the country since the pandemic.

In Sook Lee speaking at the Korea MICE Roadshow 2026; photo by Audrey Ng

“We are thrilled to reconnect with industry partners in Singapore face-to-face and showcase Korea’s evolving MICE capabilities, from new destinations to enhanced support programmes,” said In Sook Lee, executive director of Korea MICE Bureau, KTO.

She noted that interest in South Korea from incentive groups in Singapore, particularly from multinational corporations and regional headquarters have seen continued growth in recent years.

The roadshow then moved to Jakarta the following day, another important source market.

“Indonesia’s rising travel demand creates strong potential for Korea’s MICE and leisure sectors. By engaging with our valued partners and key decision-makers in Singapore and Indonesia, we aim to transform this interest into meaningful business leads and attract high-value events to Korea,” explained Lee.

While Seoul has consistently ranked as one of the leading business events cities, KTO hopes to diversify events away from its capital to show a “more colourful and multifaceted” side of the country. Seoul’s popularity has also led to challenges around accommodation capacity and large-scale convention infrastructure.

In addition to Seoul, four other regional CVBs – Busan, Jeju, Gyeonggi and Gangwon – were also present, alongside hotel operators, DMCs and convention centres.

Jungsu Kim, MICE & Cruise team manager at Gangwon Tourism Organization, highlighted how the province is an all-year-round destination with something to offer for all seasons whether it is autumn foliage or winter ski resorts. Its proximity to Seoul also makes travelling convenient, while its abundance of nature adds a different dimension to itineraries should planners want a change from city-based itineraries.

Meanwhile, Ramy Gu, manager at Jeju Tourism Organization shared about Jeju’s unique venues, which include cultural and nature sites, that corporate groups can include in their programmes for an authentic experience of the island that cannot be found elsewhere in the country.

Jeju currently has 16 designated unique venues. Each year, new venues are added to the list to expand its offerings. The island also holds four UNESCO accolades, which planners can build into their itineraries.

KTO’s Lee also shared how the destination can offer “more customised and personalised tourism experiences” for corporates.

She highlighted a landmark incentive delegation of over 3,000 North American visitors who sought an authentic immersion into Korean culture. To meet this request, KTO collaborated with the Seoul CVB to orchestrate a bespoke cultural event along the Han River – an exclusive experience not typically available to the public.

KTO is also forging strategic partnerships with iconic Korean brands to offer exclusive, branded experiences for international visitors. For instance, in collaboration with the premier beauty and health retailer Olive Young, KTO is developing specially curated merchandise kits tailored specifically for incentive groups.

To ensure South Korea remains competitive to corporate groups in the current uncertain geopolitical climate, Lee added: “This means working closely with airlines and partners to enhance accessibility and develop attractive support packages. We’re also emphasising tailored incentives and diversified offerings, so organisers can find solutions that fit their budgets and objectives.”

Jens Corder takes the lead at Jen Singapore Orchardgateway

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Jens Corder has been appointed general manager at Jen Singapore Orchardgateway by Shangri-La.

He was most recently in senior general management roles across Shangri-La Group, including China World Summit Wing Beijing and Shangri-La Bangalore.

In his new role, he will oversee hotel operations and positioning, with a focus on guest experience and team performance.

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