Following a multi-year transformation, the Grand Hyatt Singapore has reopened, featuring upgraded event software with a strong emphasis on wellness.
“Structurally, the meeting spaces did not change. These days, it’s all about how we deliver the service and software. For example, we now offer Care Stations for all our meetings, and how we thoughtfully plan out the menu for tea breaks,” Wendy Teo, the hotel’s director of sales and marketing, told TTGmice.
Designed to ensure a delegate’s well-being, Care Stations at events provide essential items such as cleansing wipes, mints, bandages, blankets, vitamins, stress balls, and more.
The refurbishment has also resulted in “more green space than before”, and Teo suggested that event planners can offer delegates a tea break at the outdoor lawn next to the 25-meter lap pool, where they can enjoy some refreshing coconut juice. Alternatively, invigorating bootcamps can be done in that space, while sound healing or mindful meditation can be included in the programme.
Another example of wellness, Teo has noticed, is the increasing requests for “white space” for attendees to network and make connections, take a call or check some emails, as opposed to a packed meeting schedule.
Moreover, the property’s event menus are guided by Hyatt’s philosophy, “Food. Thoughtfully Sourced. Carefully Served”, and feature a selection of dishes that emphasise fresh vegetables and fruits, with reduced meat options. For overnight business visitors, Grand Hyatt Singapore also offers access the Headspace app in guestrooms, providing a curated selection of guided meditations and mindfulness exercises.
When asked how busy the events team has been since the reopening, Teo shared that throughout the hotel’s closure enquiries have continued to stream in, “but now, requests for site inspections have really intensified”. She pointed out that the hotel is “perfect for mid-sized events”, as its maximum capacity is 500 people in theatre-style.
However, lead times these days are very short, with planners expecting fast turnarounds.
“The greatest challenge these days are that everyone needs to be very prompt. Gone are the days when you’re given three to five days. If we’re not fast enough, we might lose the business to other hotels or other destinations. To be successful, we need to listen what the customer is looking for in their proposal,” Teo elaborated.
The first opening phase of Grand Hyatt Singapore includes 292 rooms in the nature-inspired Terrace Wing, alongside all amenities. Its Grand Wing is slated to open in early 2025, adding another 407 keys.
