Asia/Singapore Thursday, 23rd April 2026
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Future airport development topics take centre stage at inter airport Southeast Asia 2025

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Speakers on the Reshaping Global Airport Operations fireside chat emphasise the collective efforts needed to bring airport operations into the future

The three-day inter airport Southeast Asia 2025, which kicked off on March 25 at Marina Bay Sands, Singapore, is seeing hot discussions about the future of airport operations and passenger experience. These conversations, which are built on the event theme, Airport Operations for Tomorrow, are said to be critical, as the aviation industry is witnessing rapid transformation and has projected global passenger traffic to reach 19.5 billion by 2042.

The event opened with a fireside chat on Reshaping Global Airport Operations, which delved into the fundamental shift airport operations will face and how airports must evolve to balance the imperatives of efficiency, resilience, and sustainability.

Speakers on the Reshaping Global Airport Operations fireside chat emphasise the collective efforts needed to bring airport operations into the future

When asked to share one game-changing technology that would redefine the industry, Patrick Ky, CEO, International Centre for Aviation Innovation, said “innovation that drives data sharing will be key”, but that would require many regulatory aspects and willingness from airports to share with each other.

Glory Wee, senior director, aviation development group, Civil Aviation Authority Singapore, added: “It is clear from our discussion that in order to reshape airport operations, it is not just about technological advancements but also about setting standards, data integrity, collaborations, and sharing best practices. Above all, the industry needs to work towards building trust with partners and ecosystem players.”

Leading airports also presented case studies highlighting their technological integrations, regional growth strategies, and efforts to meet rising demand while enhancing passenger experience.

Shinichiro Motomiya, general manager, Narita International Airport Corporation, detailed the airport’s expansion project for the 2030s, which includes extending an existing runway, constructing a new runway, improving connectivity into the city, and consolidating this into a single terminal to accommodate the expected increase of passenger capacity from 57 to 75 million.

Nguyen Dang Minh, director of airport operations department, Airports Corporation of Vietnam (ACV), also shared the organisation’s master plan to develop a robust and resilient airport network by 2050. By 2030, ACV will equip 30 airports across the country with a combined capacity to handle 275.9 million passengers annually. By 2050, the network will expand to 33 airports (14 international and 19 domestic), ensuring that 97 per cent of the population has access to an airport within 100km.

At the heart of this transformation is the Long Thanh International Airport project, positioned as a key national aviation hub and one of the most ambitious infrastructure projects in the region.

Delegates attending inter airport Southeast Asia 2025 today and tomorrow will have access to groundbreaking discussions and innovations that address efficiency, sustainability, and automation in ground handling and airport logistics.

Tanah Merah Ferry Terminal opens with faster clearances, new amenities

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Tanah Merah Ferry Terminal reopens after a year-long renovation, featuring self-service kiosks and automated lanes for faster passenger processing

After a year-long renovation, the upgraded Tanah Merah Ferry Terminal (TMFT) at Singapore Cruise Centre (SCC) is set to support increased travel between Singapore, the Riau Islands, Indonesia, and Johor, Malaysia, with self-service kiosks and automated lanes that speed up passenger processing.

Tanah Merah is one of three ferry terminals and one cruise terminal operated by SCC, alongside its international cruise and regional ferry terminal at HarbourFront Centre, and its domestic ferry terminal at Pasir Panjang.

Tanah Merah Ferry Terminal reopens after a year-long renovation, featuring self-service kiosks and automated lanes for faster passenger processing

SCC expects up to 70 per cent of ferry passengers to use self-check-ins at TMFT’s 15 new kiosks, which will be fully deployed by the end of the year. Travellers will no longer need to queue at ferry operator counters for boarding passes; instead, they can scan their passports at the kiosks to print both boarding passes and luggage tags. Bags can then be dropped at six counters, an increase from the previous four.

The traveller experience is further enhanced in the immigration halls with the introduction of the Immigration & Checkpoints Authority (ICA)’s passport-less clearance initiative. Singapore residents arriving and departing, as well as all departing foreign travellers, can now clear immigration using facial and iris biometrics, eliminating the need to present their passports. With this new system, travellers can clear immigration in about 10 seconds, making the process 60 per cent faster than before.

Additionally, ICA has increased the overall clearance capacity in the immigration halls by about 50 per cent, expanding from 12 to 26 lanes for arriving passengers and from 12 to 20 lanes for departing passengers.

The upgrade at TMFT introduces new amenities, including F&B outlets like Woon’s Kopi by Killiney, Subway, Luckin Coffee, and Lepak Corner, an outdoor children’s playground, and ‘flexi’ rooms that can be converted for meetings, catering to business travellers heading to Batam or Bintan. Other additions include a prayer room and more. Inside the departure area, a new lounge will complement the existing Bintan Resorts Ferries Emerald Lounge.

SCC CEO Jacqueline Tan said: “We are pleased that the upgrade of Tanah Merah Ferry Terminal has been completed according to plan and within the projected timeline. With the seamless, contactless systems, optimised space, and new amenities, we are able to offer ferry passengers elevated user experiences. This enhances our role as a regional gateway from Singapore to Riau Islands and Malaysia, as economic growth generates higher passenger volumes in the coming years.”

Huskee’s ‘Borrow’ programme provides sustainable coffee cup solution at events

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Sip sustainably at events with Huskee's 'Borrow' programme; photo by Elin Bandmann Photography

Huskee, an Australian-headquartered company focused on reusable coffee cups and reuse solutions, has launched Borrow by Huskee, a free, turnkey reusable cup system for venues and events, designed to eliminate the barrier of customers needing to remember to bring their cup.

The new system was showcased at the Melbourne International Coffee Expo (MICE), with its official launch slated for Barangaroo in Sydney this June. Borrow by Huskee will allow cafes and businesses to order specially designed BorrowCups in two sizes (8oz and 12oz) for their customers to “borrow” when purchasing a coffee or other beverage.

Sip sustainably at events with Huskee’s ‘Borrow’ programme; photo by Elin Bandmann Photography

After enjoying their drink, customers have up to 14 days to return the BorrowCup to any participating cafe or a newly-developed SmartBin. Huskee will then collect, professionally wash, and return the cups to cafes for continued reuse.

Huskee co-founder, Saxon Wright, said: “This new approach aims to simplify and streamline the BYO and reusable drink sector, removing the need to remember to bring a reusable cup. Our goal is to make it easier and more accessible than ever for people to support circular solutions.

Patrons can participate by downloading the Borrow app and scanning the unique QR code on a BorrowCup each time they order a drink. Technology will help to capture data, such as borrow durations, return rates at Smart Bins, and the system’s environmental impact in terms of carbon emissions and landfill diversion

The SmartBin technology also ensures hygiene by only accepting scanned BorrowCups with the correct QR code, mitigating the risk of contamination. The Borrow app will also feature a Smart Locations function, enabling users to easily locate the nearest return point.

The BorrowCup itself is a newly-designed cup by Huskee, retaining the brand’s signature fins for insulation. It is manufactured from 100 per cent polypropylene, a durable and food-grade plastic known for its stability, longevity, and recyclability.

Huskee’s WashHub, located in St Peters, will clean, dry, and sanitise the collected BorrowCups, ensuring hygienic packing and storage before they are returned to participating businesses. Once a BorrowCup reaches the end of its usable life, it will be integrated into HuskeeLoop, the company’s closed-loop recycling programme that transforms old cups into new products, fostering true circularity.

Borrow by Huskee is now live, and Huskee is actively engaging with cafes and venues interested in adopting this innovative reusable cup system.

“Starting in Sydney, we aim to expand and scale this year, rolling out this service to as many venues as possible across the country,” added Wright.

SAii brand raises the bar for sustainable events in Thailand and Maldives

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SAii Laguna Phuket

SAii Laguna Phuket and SAii Lagoon Maldives – resorts under the S Hotels and Resorts portfolio – have become the first and only venues in Thailand and the Maldives to receive the Gold Sustainable Event Standards certification from the Event Industry Council (EIC).

This recognition follows substantial investments in upgrading the event facilities at both resorts.

SAii Laguna Phuket

SAii Laguna Phuket’s 1,900m2 ocean-facing complex offers sustainable meeting solutions aligned with the Thailand MICE Venue Standards set by the Thailand Convention & Exhibition Bureau. The venue features the Similan Ballroom, nine breakout rooms, a VIP room equipped with the latest audiovisual technology, and three outdoor event spaces. All events here are free from single-use plastics, thanks to initiatives like reusable decorations and a ban on plastic straws.

The resort has also implemented recycling programmes, offers green transportation options, and utilises advanced technology to help event organisers measure and minimise their environmental impact by calculating the carbon footprint of their events.

SAii Laguna Phuket also collaborates with Seeds of Change, a local community organisation focused on sustainability and environmental awareness in Phuket, to create eco-friendly beach bags. These unique bags, handmade by community members, are crafted from upcycled materials from previous renovations. Guests will find these bags in their rooms for their island explorations.

Beyond events, delegates can also participate in community-supporting group activities such as cooking classes featuring local produce and beach clean-ups. In a further green initiative, the resort has introduced the Sustainable Sleep concept, featuring eco-friendly King Koil mattresses made from allergen-proof and moisture-repellent fabric in all renovated guestrooms.

Dining at SAii Laguna Phuket emphasises sustainability, with diverse restaurants offering healthy dishes prepared with locally-sourced ingredients and fresh produce from the on-site organic garden. Guests can also enjoy non-motorised water sports like kayaking, and stand-up paddleboarding.

SAii properties in Thailand have also been awarded Green Globe certifications for three consecutive years, while the Maldives property has received the accolade for two consecutive years.

Over in the Maldives, SAii Lagoon Maldives actively minimises polystyrene use, eliminates paperwork through electronic documents, and utilises renewable energy from solar panels. The resort also restricts power use during rehearsals, employs energy-efficient LED displays, and has eliminated single-use and disposable plastic products.

The resort’s 326m2 Event Hall can accommodate over 400 delegates, event planners can organise environmentally and socially conscious activities, from beachfront boardrooms to ecological experiences, all aligned with Hilton Worldwide’s “Meet with Purpose” concept.

This concept focuses on reducing waste and incorporates interactive cooking and dining experiences that are healthy, sustainable, and engaging, utilising locally sourced produce and ingredients from the organic garden and the surrounding Maldivian seas.

As part of the Crossroads Maldives multi-island leisure destination, the resort also integrates corporate retreat activities, such as coral propagation, at the Maldives Discovery Centre.

“At SAii, we have integrated sustainable practices into every facet of our operations and customer experience,” stated Michael Marshall, CEO of S Hotels and Resorts. “The recognition from the EIC and the Green Globe team, combined with our guests’ positive feedback, serves as a powerful motivator for us to continue our sustainability development agenda into the future, along with providing our guests with top-quality hospitality services.”

Amex, SIA enhance Business Credit Card benefits for SMEs

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From left: American Express' Marlin Brown; and Singapore Airlines' Ng Yung Han

American Express and Singapore Airlines have revealed new benefits to the American Express Singapore Airlines Business Credit Card, designed to provide greater travel rewards and enhanced redemption options for Small and Medium Enterprises (SMEs).

The enhancements include a higher limit on converting HighFlyer points to KrisFlyer miles and the ability to redeem points for KrisFlyer Elite Gold status at a discounted rate.

From left: American Express’ Marlin Brown; and Singapore Airlines’ Ng Yung Han

Starting April 23, 2025, new and refreshed benefits include:

  • Increased limit for HighFlyer point-to-KrisFlyer mile conversion to 150,000 miles – previously capped at 100,000 miles. HighFlyer points convert to KrisFlyer miles at a 1:1 rate.
  • Attaining KrisFlyer Elite Gold status with the redemption of 100,000 HighFlyer points, compared with the standard requirement of 125,000 points.
  • Welcome bonus of 10,000 HighFlyer points when businesses new to the HighFlyer programme complete their first flight, booked via the Singapore Airlines HighFlyer booking portal.
  • Access to accelerated KrisFlyer Elite Gold status upgrade for one corporate traveller with a minimum spending of S$15,000 (US$1,121) on eligible Singapore Airlines and Scoot flights in the first year of Card Membership.
  • Bonus of 6,000 HighFlyer points, when Card Members pay their annual renewal membership fee.
  • Earn rate of up to eight HighFlyer points per S$1 spent on Singapore Airlines or Scoot flights. This includes two HighFlyer points per S$1 spent on eligible Singapore Airlines Group transactions, one bonus HighFlyer point per S$1 spent on qualifying Singapore Airlines and Scoot flights on the Card, and a base rate of five HighFlyer points per S$1 spent awarded by Singapore Airlines for HighFlyer members who purchase an eligible flight ticket.
  • Card Members also enjoy 1.2 HighFlyer points per S$1 on all other eligible spending on the Card.

Card Members will continue to enjoy existing benefits such as zero per cent interest on instalments over six months on Singapore Airlines flights; Accor Plus membership, including a complimentary night stay every year, up to 50 per cent off dining across AccorHotels properties in Asia Pacific, with annual fee payment; and Hertz Gold status with 10 per cent off best available retail rates, one car class upgrade for rentals, and more.

With these benefits, the American Express Singapore Airlines Business Credit Card will have an annual fee of S$400, including nine per cent GST, starting April 23, 2025.

Marriott International and Ecopia Group ink MoU

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From left: Ecopia Group’s Lim Hean Beng and Tan Snow Wie; Marriott’s Ramesh Jackson and George Varughese at the MoU signing at The St. Regis Kuala Lumpur

Marriott International has signed a Memorandum of Understanding (MoU) with Ecopia Group, marking a strategic collaboration aimed at elevating corporate events and luxury travel experiences.

Both parties will leverage their respective strengths to develop an innovative market expansion programme, fostering deeper collaboration in the events and hospitality industry. In Malaysia and Indonesia alone, Marriott International operates over 130 hotels, with continuous growth each year.

From left: Ecopia Group’s Lim Hean Beng and Tan Snow Wie; Marriott’s Ramesh Jackson and George Varughese at the MoU signing at The St. Regis Kuala Lumpur

This initiative aims to introduce greater entrepreneurship opportunities and support startups and enterprises in expanding into the Malaysian and Indonesian markets, further driving economic growth and reinforcing the region as a premier travel destination.

Tan Snow Wie, group managing director of Ecopia Group, said: “This is an important day for us because it really speaks volumes to the speed and growth of the work that we have now as we continue to drive excellence in the event industry…”

This news comes several months after Ecopia Group expanded its regional presence with the opening of a new office in Singapore.

Urban Resort Concepts reinforces leadership team

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Urban Resort Concepts has appointed three senior executives to lead its corporate team, reinforcing the company’s commitment to delivering handcrafted experiences through culturally immersive guest journeys while driving innovation and growth across its expanding portfolio in Asia.

Nicholas Liang, with over 22 years of luxury hospitality experience across Asia, Europe, and the Middle East, is the new vice president of operations. He was recently general manager at Four Seasons.

From left: Nicholas Liang, Michael Faulkner and Andreas Zimmermann

Michael Faulkner takes on the vice president of brand and commercial role. He brings with him an extensive experience in luxury hospitality, having held senior commercial leadership roles with brands such as Swire Hotels, Park Hyatt, and Crown Resorts.

Named vice president of development, Andreas Zimmermann hails from a strong background in luxury hospitality project management. Formerly corporate director of development for Rosewood Hotel Group, he has led the development of luxury hospitality projects across Asia-Pacific, overseeing feasibility studies, financial management, and contract negotiations.

Singapore, Tokyo, Hong Kong reign as top APAC business travel hubs in 2024: BCD Travel

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Singapore (pictured)

Business travellers within the Asia Pacific region (APAC) most frequently visited Singapore, Tokyo, and Hong Kong in 2024, while Frankfurt, London, and San Francisco were the top intercontinental destinations.

These insights come from BCD Travel’s Cities & Trends 2025 Asia Pacific report, which analysed BCD clients’ flight and rail data from various APAC markets during the past year.

Singapore’s (pictured) popularity as a business hub in APAC continues to increase

Singapore’s strategic location and vibrant economy play no small part in the city-state’s popularity among business travellers. Reciprocal visa-free policies with other countries in South-east Asia, an increase in flight seat capacity throughout the region, and an overall reduction in flight fares have contributed to Singapore’s steady growth. These attractive reforms and overall pro-business infrastructure are a win-win for both business travellers and those attending meetings and events in Singapore. It remains unchallenged in the top spot within APAC cities, with a 20% increase from the previous year.

Top 10 cities in both APAC and globally

Tokyo moved up to take the second spot with a 38% increase, followed by Hong Kong and Bangkok. Kuala Lumpur, Shanghai, Seoul, Taipei and Jakarta remained unchanged in their positions from the previous year, but welcomed the addition of Sydney into the 10th spot.

According to the Global Business Travel Association’s first Business Travel Outlook Poll of 2025, APAC led global business travel spend growth last year, with more than three in four (78%) buyers from that region reporting a higher volume of trips compared to 2023 – including 30% who saw a significant increase.

The list of intercontinental cities is split between five cities in Europe and five in North America, and led by Frankfurt, London and San Francisco.

Top five countries
According to BCD flight data, Singapore was once again the most visited APAC country. China and Japan closely follow Singapore’s lead. The top five intercontinental countries remained the same from the previous year, with the US leading the way.

Top 10 flight routes in APAC and globally

According to BCD flight data, the most frequently travelled routes for APAC flights primarily depart from Singapore, which accounts for five positions in the top 10 city pairs.

Interestingly, in intercontinental routes Shanghai to San Francisco placed in the 10th place, moving up from its previous position at 17. Notably, three of the top 10 intercontinental routes originate from Bengaluru (to Frankfurt, London and Seattle). For intercontinental city pairs, Bengaluru to Frankfurt tops the chart.

For APAC flights, most travellers (84%) booked economy and roughly only 15% booked business class. For intercontinental flights, the figures are split down the middle, with 45% booking business class and 45% booking economy.

Connecting segments, direct flights and layover cities
Direct routes are often the most sought-after due to convenience and comfort factors. Travellers increasingly demand value from in-flight service, and many seek premium travel options. Most APAC flights are direct (89%), largely due to the well-connected route networks within countries.

In contrast, only 25% of intercontinental travel from APAC is direct. This could be due to flight times, high costs or the lack of direct flights.

The top three layover cities in APAC are Singapore, Hong Kong and Bangkok. The top three intercontinental layovers are Dubai, Doha and Frankfurt. No doubt, all these bustling aviation hubs provide unparalleled airport facilities, shorter layovers, and convenient regional and international flight networks to business travellers worldwide.

Rail travel
Business travellers from any part of the world are sure to marvel at China and Japan’s extensive rail networks.

In Japan, the reliability and punctuality of trains are well known; rarely are trains ever late. Efficiency and speed are hallmarks of the Shinkansen bullet trains which allow for fast travel between major cities, saving valuable time. Rail environments are clean, and easily accessible as they are often stationed in major business districts; while seats are known to be comfortable, with high connectivity. Additionally, private luggage shipping services make business travel easier. These services pick up a traveller’s luggage from a hotel or even a convenience store, and deliver at various drop-off points.

Business travel on the Chinese railway high-speed system is similar in quality, with extensive routes and economical fares, especially for medium-to-long distance journeys. The most popular routes are Changsha-Shenzhen, Shanghai – Suzhou, and Shanghai-Beijing.

Sustainability imperatives are a significant driver in business travel-related decisions. With lower carbon emissions per passenger compared to air travel, seamless city-centre connections, and reliable scheduling, high-speed rail enables business travellers to maximise productivity while reducing their environmental impact. As businesses prioritise sustainability, encouraging rail-based business travel aligns with corporate environmental, social, and governance goals without sacrificing speed or convenience.

The full Cities & Trends APAC 2025 Report with insights about APAC business travellers can be found here.

Connect Marketplace wraps up successful debut with strong attendance and green initiative launch

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Connect Marketplace’s opening ceremony

The inaugural three-day Connect Marketplace Hong Kong concluded on a high note, having facilitated over 1,500 pre-arranged one-on-one business meetings, and attracting more than 5,000 buyers to its networking events and conferences.

A key highlight of the event was the signing ceremony for the Better Stands Program by the Hong Kong Exhibition & Convention Industry Association (HKECIA). This programme, initiated by Informa Markets Asia in 2023, aims to establish a new benchmark for environmentally-responsible practices within the industry.

Connect Marketplace’s opening ceremony

Margaret Ma Connolly, president and CEO of Informa Markets Asia, told TTGmice: “Following its launch in Europe in 2022, we brought this programme to Asia a year later. We are piloting this idea across all our shows, where our booths are entirely reusable.

“HKECIA is our first partner, and we intend to get all industry associations to sign up and help promote this initiative. This is just the beginning. Our goal for next year is to roll it out in many more countries.”

Connolly also highlighted that Connect Marketplace, the inaugural Asian edition that followed a successful run in the US, was achieved with a rapid three-month turnaround.

“Over 600 hosted buyers arrived with a strong commitment to participate in numerous meetings. We are confident that the show will be significantly larger in 2026,” said Connolly

She further elaborated on the show’s growth potential: “With this proven concept, we can scale it further. There’s an opportunity for deeper engagement within each segment of meetings, conventions, incentives, and exhibitions. The region needs a dedicated platform like this. For us, it’s also crucial to connect with more ecosystem partners, especially given the many changes in the post-Covid period.”

Charles Ng, associate director-general of investment promotion at Invest Hong Kong and the event’s guest-of-honour, emphasised the timely nature of Connect Marketplace. He noted its effectiveness in bringing corporate travel managers and travel product and service providers together in one place.

Sven Cheng from the sales department of the Shenzhen World Exhibition & Convention Center also spoke highly of the event: “It’s a splendid platform for us to connect with new clients and promote exchange with international stakeholders, allowing us to explore further collaboration and new opportunities.”

Meanwhile, hosted buyer Stephen Thomas, chief financial officer with Australia-headquartered Sanzar, shared that achieved his goal of discovering new ideas and suppliers at the event.

“While our primary focus is on rugby teams, we also handle a smaller volume of FIT travel and plan to expand this segment,” Thomas said.

Direct flights unlock Perth for Chinese incentives

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Perth aims to attract even more incentive groups from China

Perth is experiencing a resurgence in its Chinese corporate incentive travel market, fuelled by strengthened air links and targeted initiatives.

“It looks fantastic in terms of projections for the corporate incentive market for this year,” Gareth Martin, CEO of Business Events Perth, told TTGmice. “We’ve seen a really strong rebound for this sector across our key markets of Singapore, Malaysia, and especially China; China is currently our number one market.”

Perth aims to attract even more incentive groups from China

This surge is exemplified by Perfect (China), a global health and beauty direct seller, which rewarded 2,040 of its top performers with a meticulously planned incentive programme in Western Australia in June 2024. The event, coinciding with the company’s 30th anniversary, involved 51 flights, 6,915 room nights, and 55 tour charters, generating an estimated A$12 million (US$7.4 million) for the local economy. This also marked the first time a Chinese direct sales company hosted a mega seminar in Western Australia.

The return of China Southern Airlines’ thrice-weekly Guangzhou-Perth service in November, adding 41,000 inbound seats annually, has significantly boosted accessibility.

“China Eastern Airlines also offers seasonal flights over the peak Chinese New Year season further enhancing direct air access to Perth from China,” Martin added.

Enhanced flight connectivity has translated into increased business opportunities, according to Shihan Abdeen, director of sales & marketing at Pan Pacific Perth.

“With enhanced flight connectivity between Perth and China, our business opportunities have expanded significantly,” he said. The hotel, boasting the largest business events space in Perth’s CBD, is investing heavily in the Chinese market, utilising platforms like WeChat and collaborating with Business Events Australia to increase its reach.

Business Events Perth is also actively promoting Western Australia as a compelling business events destination in China, partnering with Business Events Australia, Tourism Western Australia, airlines, and media. These collaborations include enhanced presence at tradeshows, destination showcases, and training seminars.

To further attract Chinese groups, Business Events Perth offers a “friendly and attractive subvention scheme” with easily achievable criteria, requiring a minimum delegation size of 10 adults and a two-night stay.

“This is further supported by a strong network of local partners who understand the habits and needs of Chinese MICE delegates,” Martin emphasised.

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