Asia/Singapore Thursday, 23rd April 2026
Page 125

Tour East Singapore becomes first tour operator in Singapore to earn GSTC certification

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From left: Tour East Singapore (1996)’s Kei Satoh and Grace Indac; Control Union Singapore’s Kim Yeap; and The Lumiere Consultancy’s Ailynn Seah

Tour East Singapore has obtained a certification from the Global Sustainable Tourism Council (GSTC), underscoring the company’s commitment to sustainable tourism and positioning it as a leader in promoting responsible travel practices.

It is said to be the first tour operator in Singapore to have this achievement.

The certification process, which took place from December 9-11, 2024, was led by Grace Indac, head of HR and sustainability at Tour East Singapore. She spearheaded the comprehensive audit to ensure alignment with the GSTC’s rigorous sustainability standards.

From left: Tour East Singapore (1996)’s Kei Satoh and Grace Indac; Control Union Singapore’s Kim Yeap; and The Lumiere Consultancy’s Ailynn Seah

The effort is backed by Kei Satoh, managing director and general manager of Tour East Singapore, and the leadership of the Sustainability Committee.

In a press statement, the company said the certification reflects the dedicated efforts of all departments at Tour East Singapore, where commitment to sustainable practices is deeply embedded across all operations.

The company’s approach to sustainability focuses on key areas, including advanced sustainability initiatives to reduce its carbon footprint and conserve energy; community support through tourism activities that respect and preserve the heritage and traditions of local regions; and collaboration with local businesses towards responsible tourism, and more.

Satoh said: “We are honoured to be the first tour operator in Singapore to receive the prestigious GSTC certification. By implementing innovative and sustainable initiatives, Tour East Singapore aims to enhance Singapore’s global appeal while fostering local growth and cultural preservation.”

Indac added: “This GSTC certification is a big achievement for everyone at Tour East Singapore. It shows how our whole team is working together to protect the environment, make a positive impact on our community, and create better experiences for travellers. It reflects our shared commitment to sustainability, from reducing our environmental footprint to supporting local initiatives and promoting responsible tourism. This recognition motivates us to continue driving positive change for Singapore and the global travel industry.”

THAIFEX – HOREC Asia returns in March 2025

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THAIFEX - HOREC Asia spotlights sustainability and innovation; the 2024 edition pictured

THAIFEX – HOREC Asia, a tradeshow for the hotel, restaurant, and catering (HoReCa) industry in South-east Asia, is set to return for its second edition from March 5-7, 2025.

Held at the IMPACT Exhibition Center in Bangkok, Thailand, the event will showcase the latest innovations shaping the future of hospitality.

THAIFEX – HOREC Asia spotlights sustainability and innovation; the 2024 edition pictured

THAIFEX – HOREC Asia 2025 will feature more than than 400 brands from 23 countries and regions, and is slated to attract over 20,000 trade visitors and host up to 500 top buyers from across Asia.

Themed Shaping the Future of HoReCa, THAIFEX – HOREC Asia 2025 will address key industry challenges and opportunities. These include eco-friendly solutions like resource-efficient technologies, sustainable sourcing, and zero-waste initiatives. The latest advancements in AI, IoT, and automation will also be showcased, demonstrating how they can enhance operational efficiency, personalise customer experiences, and create a competitive advantage.

Visitors can also access industry conferences comprising of panel discussions by global thought-leaders at the THAIFEX – HOREC Academy, and join networking opportunities through a specially-invited buyers programme.

There will also be an Xperiential Zone, which will feature live demonstrations and workshops showcasing groundbreaking solutions. The event will also include the THAIFEX – HOREC Innovation Awards, ASEAN Barista Team Championship, and Thailand Ultimate Housekeeping Challenge.

Last year’s programme attracted over 390 buyers from 24 countries and regions, and generated an estimated trade value of over US$100 million. The event is organised by the Department of International Trade Promotion, Ministry of Commerce, Thailand, the Thai Chamber of Commerce, and Koelnmesse.

MCEC serves up sustainable menu with a local flair

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MCEC's 2025 menu showcases the best of Melbourne while catering to diverse dietary needs and preferences.

The Melbourne Convention and Exhibition Centre (MCEC) has unveiled its new 2025 menu, where the focus is on showcasing culinary excellence with a strong emphasis on sustainability and local ingredients.

A highlight is the Flavours of Country gala dinner menu, a three-course celebration of Australia’s agricultural bounty.

MCEC’s 2025 menu showcases the best of Melbourne while catering to diverse dietary needs and preferences.

“Think sustainably caught fish, locally farmed chicken and beef perfectly paired with native flavours like Davidson plum, saltbush, bush tomato, Kakadu plum, lemon myrtle and more,” MCEC’s executive sous chef of culinary development, Karl Edmonds, said.

Taking sustainability a step further, MCEC has also introduced With Purpose packages, designed to minimise environmental impact while maximising taste. With Purpose features suppliers committed to sustainability, with mindful selections throughout to reduce waste, packaging, and support ethical production. Purpose packages are also offered at a lower price, enabling event organisers to reduce their overall event spend.

The menu incorporates fresh ingredients like micro herbs grown onsite and ethically sourced seafood including Hiramasa Kingfish, Etty Bay Barramundi and Bass Strait Scallops. Dietary needs are also catered to, with a dedicated Something For Everyone range offering vegetarian, vegan, and gluten-free options.

Overall, the menu will feature 80 per cent locally sourced produce from Melbourne and Victoria. This commitment to locality extends to the beverage selection, featuring local wines, craft beers, and speciality cocktails. Highlighting a growing trend, MCEC has partnered with the Curious Cabinet to offer non-alcoholic options alongside their continued collaboration with Four Pillars Gin.

Moreover, all surplus produce is also donated to OzHarvest, a food rescue organisation. Last year over 3,000kg of food was rescued, equating to 6,746 meals for those in need.

dss+ signs new global partnership with CWT

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dss+ optimises its global travel programme with CWT

Global provider of transformational operations management consulting services, dss+, has partnered with CWT.

This partnership will see CWT support the travel needs of dss+ employees across 25 global markets. Benefits will also include streamlined travel processes, improved programme efficiency, and continuous support and assistance, regardless of their location or time zone.

dss+ optimises its global travel programme with CWT

CWT will also provide dss+ with solutions to make the company’s travel programme more efficient and sustainable through comprehensive data reporting capabilities.

This first-time consolidation of its travel programme also enables dss+ to leverage CWT’s relationships with ecosystem partners, unlocking greater value.

Cultural pursuits

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Event brief
Asian Trails Laos organised a three-day event in Luang Prabang in November for a group of 43 delegates as an annual trip for a professional association in France.

The aim was to provide the group with an opportunity to connect and expand their professional network, while participating in engaging cultural activities that showcased Laos’ culture and traditions.

“The participants were interested in discovering parts of Asia and enjoyed taking part in excursions and activities that showcased unique aspects of Laos,” said Saita Kiatikhema, business development manager at Asian Trails Laos.

She added that the immersive programme was tailor-made to meet the group’s needs, and was enhanced by Asian Trails’ bespoke services to add an extra touch of exclusivity to the programme.

Event highlights
Given the objective of sampling Laotian culture, Kiatikhema said delegates were treated to a range of immersive local experiences. After a morning visit to the famous Pak Ou Caves to gain insight into Laotian life and culture, they set off on a leisurely cruise along the iconic Mekong River passing by rural landscapes and riverside life.

For lunch, the group stopped at a small island in the middle of the river, where an al fresco meal full of local delicacies was served under white tents that were set up exclusively for the occasion.

Another highlight took place on the last evening of the excursion, when dinner was arranged in a unique setting – in front of a traditional temple, Wat Nong Sikhounmuang, in Luang Prabang.

“The street in front of Wat Nong, an active temple that is currently home to several Buddhist monks, was closed off for the event,” Kiatikhema said. There, a magical dinner was served, with special lighting and tables covered in white tablecloths set up to create a “memorable atmosphere”.

The three-day programme also included an excursion led by Francis Engelmann, a French cultural expert who has resided in Laos for over 40 years. Engelmann has been a key figure in the conservation of Luang Prabang, serving as an advisor and consultant to UNESCO.

Under Engelmann’s guidance, delegates gained deeper insights into Laotian history and traditions. He shared unique historical details during a tour of the National Museum, formerly the Royal Palace, and Wat Xiengthong, the site of royal coronations.

Challenges
Kiatikhema said that organising and setting up lunch on a remote island in the Mekong River presented several logistical challenges that were overcome through teamwork and Asian Trails Laos’ experience.

“Being able to deliver a rustic, picnic-style lunch with a five-star service was accomplished through the hard work and dedication of our team members, who were able to adapt and deliver excellent service despite the unique setting,” she added, stating that the results left a lasting impression with the delegates.

Event name Cultural MICE immersion programme
Organises Asian Trails Laos
Destination Luang Prabang, Laos
Date November 15-17, 2024
Attendees 43 pax

Jumeirah appoints Thomas B. Meier as CEO

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Thomas B. Meier has been named as Jumeirah’s new CEO, where he will lead the brand’s plans to double its portfolio by 2030, with a focus on international expansion and strengthening its position as a global leader in luxury hospitality.

Having most recently served as interim CEO, Meier played a key role in guiding Jumeirah through several important milestones and will now oversee the next phase of the brand’s sustainable growth under its Mission 2030 strategy.

Travel Industry Council elects new chairman

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Veteran Tommy Tam has been elected chairman of the Travel Industry Council for a three-year term (2024-2027).

Starting his tourism career with various airlines in 1974, Tam founded Arrow Travel in 1990 and has since been actively involved in several trade associations, including the Hong Kong Association of China Travel Organisers, Hong Kong Association of Travel Agents, and most recently, as chairman of the Society of IATA Passenger Agents.

Rosanna Law leads as Hong Kong’s tourism chief

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Rosanna Law Shuk-pui has replaced Kevin Yeung as Hong Kong’s tourism chief.

A civil servant since 1989, Law has served in various bureaux and departments, including deputy commissioner for tourism from 2010 to 2016.

Prior to this role, she was the permanent secretary for housing/director of housing from August 2023.

Singapore steps up security checks at all checkpoints this month

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Tighter security checks and delays should be expected across all Singapore checkpoints this month

Singapore’s Immigration and Checkpoints Authority (ICA) has warned of enhanced security checks and delays at all checkpoints from now until January 22. The move is ordered “in view of heightened security situation in the region”, said authorities.

Tighter security checks and delays should be expected across all Singapore checkpoints this month

Detailed checks will be carried out on arriving travellers and conveyances at the land, air and sea checkpoints across Singapore, it said in a Facebook post.

Travellers are advised to factor in additional time for immigration clearance due to delays at the checkpoints.

Scott Bear helms as GM of Novotel Geelong

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Novotel Geelong has named Scott Bear as its new general manager.

He brings a decade of experience in the hospitality industry, having worked across a diverse range of departments and hotels, from midscale to luxury.

In his new role, Bear will focus on enhancing service to create exceptional experiences for visitors to Geelong. He is also passionate about building local connections, supporting charities, and promoting volunteer initiatives that benefit the community.

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