Asia/Singapore Saturday, 20th December 2025
Page 15

Plaza Premium Group builds presence in Cambodia with two lounges at Techo International Airport

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Plaza Premium Group (PPG) has opened Plaza Premium First and Plaza Premium Lounge at Techo International Airport in Phnom Penh, Cambodia. The launch strengthens the group’s presence in South-east Asia and aligns with Cambodia’s sustainable development goals.

The new airport has been designed to incorporate eco-friendly technologies and energy-efficient systems.

Plaza Premium First and Plaza Premium Lounge open in Phnom Penh, featuring local art, cuisine, and design inspired by Cambodian culture

Plaza Premium First, with capacity for 110 guests, marks the brand’s debut in Cambodia, following locations in Hong Kong, Kuala Lumpur, Macau, Vancouver, and Jakarta. The lounge features interiors inspired by Cambodian culture, including decorative motifs and artwork by artist and sustainability advocate Bill Bensley.

Facilities include two private VIP rooms and massage services, while the menu features local flavours such as the KTI Passion Mood Mocktail and Passion Paradise Cocktail made with Khmer ingredients.

Plaza Premium Lounge, with 120 seats, offers a calm setting that highlights Cambodian art and cuisine. Guests can sample dishes such as Beef Lok Lak and Fish Amok, alongside Pursat Orange Juice and Koh Kroubey’s Jasmine Tea. The lounge showcases works by artist Dina Chhan and welcomes guests with ambassadors dressed in the traditional Sampot.

The new lounges reflect PPG’s approach to airport hospitality by combining operational consistency with local culture and design.

“Cambodia’s Techo International Airport represents a critical hub in the region and offers exciting opportunities for PPG, given the airport’s expansion plan with two additional runways to be completed in phases, passenger capacity is expected to reach 45 million by 2050,” said Cavin Loh, regional general manager (Southeast Asia) of PPG.

Preferred Travel Group appoints South-east Asia area MD

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Preferred Travel Group has appointed Christine Tan as area managing director for South-east Asia, effective October 29, 2025. Based in Singapore, she will oversee account management and business development across the region, supporting the growth and visibility of Preferred’s global portfolio of more than 600 independent luxury hotels and experiences.

Tan brings over 30 years of experience across the hospitality and technology sectors, with expertise in hotel distribution, sales strategy, and client relationship management. She most recently served as vice president of sales – APAC at Lighthouse, a SaaS platform supporting more than 75,000 hotels worldwide.

TTG Asia Media, ENCPRO partner to debut IBEM 2026 in Jakarta

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The inaugural Indonesia Business Event Mart (IBEM) will be held next year at the Jakarta International Convention Centre, from July 28 to 31, 2026.

The event will feature three days of business-focused activities such as B2B business meetings, exhibitions, networking and knowledge sessions, as well as destination and product presentations.

From left: TTG Asia Media’s Darren Ng; Ministry of Tourism Indonesia’s Vinsensius Jemadu; ENCPRO’s Christine Besinga; and Ambassador of the Republic of Indonesia to Singapore, Suryo Pratomo; photo by Lynette Tey

Darren Ng, managing director of TTG Asia Media, also told attendees at the IBEM launch event in Singapore yesterday that there is a high chance that next year’s SEABEF (Southeast Asia Business Events Forum) will also co-locate with IBEM, resulting in a four-day event.

Ng added that TTG Asia Media, co-organisers with ENCPRO, a Jakarta-based PCO, is targeting 200 booths – 70 per cent domestic, 30 per cent international – and approximately 220 invited buyers.

As to why Jakarta is the ideal location to launch IBEM, Ng said: “Jakarta has many companies and businesses, MICE-ready facilities, and the credibility as a destination to position IBEM 2026 as a leading international event. In fact, 60 per cent of MICE events to Indonesia are held in Jakarta, generating around US$1 billion annually in associated spending.”

The Indonesian government continues to invest in business events infrastructure, most notably with the recent development of the 150,000m2 Nusantara International Convention Exhibition, located in the Pantai Indah Kapuk 2 township, added Ministry of Tourism of the Republic of Indonesia, deputy for events development, Vinsensius Jemadu.

This proactive approach is aligned with the country’s rapidly growing business events sector, which is projected to reach around US$7,414 million by 2032 with a substantial Compound Annual Growth Rate (CAGR) of 13.8 per cent between 2024 and 2032.

The market’s momentum is demonstrated by high engagement across various segments. For example, Jakarta alone is expected to host 1,500 international events in 2025, complemented by the active participation of 100,000 SMEs nationwide, and over nine million domestic travellers annually attending business events.

Vinsensius further emphasised that Indonesia is ready to lead the next wave of business events growth in South-east Asia, as well as promote Jakarta as preferred location for international business events.

He added: “Our cooperation with TTG Asia Media (headquartered in Singapore) reflects our strong commitment in keeping Singapore as a strategic partner in tourism.”

As Indonesia is geographically close and remains Singapore’s second-largest source market, the strong business relationship will be mutually beneficial.

Douglas Glen returns as GM of Carlton City Hotel Singapore

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Carlton City Hotel Singapore has appointed Douglas Glen as general manager, marking his return to the property after previously leading the team through the pandemic period.

Glen brings over three decades of hospitality experience to his current role, and will oversee all operational and financial aspects of the 386-key business hotel, driving strategic growth while maintaining the property’s high standards of service and guest experience.

He previously held senior positions at The Regent Hotel Group in Hua Hin, The Royal Cliff Hotels Group in Pattaya, The Steigenberger Riverside Bangkok, The Landmark Bangkok, and The Landmark London.

New Zealand contracts support to grow South-east Asian business event leads

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From left: Esther Ng; and Annie Tay

Tourism New Zealand’s Business Events team has welcomed Esther Ng and Annie Tay as contract market support to grow incentive and association conference business from South-east Asia.

Both are team members of business events consultancy GainingEdge.

From left: GainingEdge’s Esther Ng; and Annie Tay

Ng, based in Singapore, will be driving incentive leads for New Zealand from South-east Asia. With close to 25 years of experience in the tourism, hospitality, and business events market, she will be drawing on her contacts across the region.

Tay, based in Kuala Lumpur, will help Tourism New Zealand build strong relationships with associations based in South-east Asia to develop conferencing leads. With more than 20 years of experience across the business events lifecycle, her background includes key roles at Malaysia Convention & Exhibition Bureau, and Kuala Lumpur Convention Centre.

GSTC framework inspires MICE organisations to commit to bold sustainability targets

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From left: Singapore Expo’s Ian Gan; RWS' Brian Ho; Unearthed Productions' Adam Piperdy; and GSTC’s Rita Kuan

Small actions can lead to big impacts was the key takeaway from the Next Horizons: Future-Proofing Sustainability in the MICE Industry session at ITB Asia last week.

Rita Kuan, market development manager of the Global Sustainable Tourism Council (GSTC), opened with an introduction to GSTC’s MICE Early Adopter Program, a two-year initiative launched in 2024 that involves awareness-raising and implementation of the MICE Standard, and sharing of best practices and solutions.

From left: Singapore Expo’s Ian Gan; RWS’ Brian Ho; Unearthed Productions’ Adam Piperdy; and GSTC’s Rita Kuan

The programme is designed to result in an increase in three main areas: sustainable practices, the number of GSTC-certified MICE businesses, and consumers’ choice of sustainable businesses.

Kuan then introduced the panelists whose organisations – Singapore Expo, Resorts World Sentosa, and Unearthed Productions – adopted the programme one year ago.

Ian Gan, chief sustainability officer, Singapore Expo, and vice president centre management, Constellar, said sustainability has been embraced as a business strategy.

Constellar is aiming for a 75 per cent reduction in Scope 1 and 2 emissions, and a 30 per cent improvement in energy use intensity from its 2019 baseline by 2025. It also targets a 10 per cent improvement in water efficiency by 2026. Furthermore, the company is scaling up initiatives, such as a nearly 1,400m2 urban rooftop farm that brings the farm-to-table concept to event catering.

Gan added that Constellar has “curated a journey roadmap” to encourage greater sustainability within the business events ecosystem. Steps include a sustainability health check so organisations can assess and improve their green practices.

Adam Piperdy, founder and CEO of Unearthed Productions, then called on the industry to make “smarter choices for better experiences, lower costs and real sustainability”, noting that brands can choose “to embed sustainability into every event” by using his company’s practical, action-based checklist.

Questions to ask include whether it is necessary to lay carpet at exhibitions; if it is possible to introduce QR-code agendas with real-time updates and what type of catering is best, he elaborated, adding that an opt-in or credit model for meals can cut costs and waste while providing attendees with greater “freedom of choice, dietary fit and more time to connect”.

“The future of events is about doing less, but making it count,” he said, adding that the industry can “double down on content, connections and conversations” for improved sustainability.

As the world’s first destination to be certified for both GSTC destination and hotel standards, and host of Singapore’s inaugural GSCT conference in 2024, Resorts World Sentosa (RWS) is focused on increasing sustainability to meet growing industry expectations.

RWS’s vice president of sustainability, Brian Ho, stated: “Focusing on sustainability is no longer optional, but rather a strategic necessity,” he said.

He introduced RWS’ 2030 Sustainability Master Plan, which targets carbon neutrality and positive social-economic impact by 2030. Key elements of the plan include greening 75 per cent of its buildings, halving operational waste-to-landfill, and fostering an environmentally- and socially-conscious workforce.

In closing, the speakers called on business events players to share best practices to boost sustainability adoption in the industry.

China’s event buyers embrace new roles amid demand for immersive, high-value MICE

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From left: Chinese Business Event Industry Committee’s Alicia Yao; China Association for Small and Medium Commercial Enterprises' Yang Bao Zhen, Beijing Best Tour’s Wang Yi; China Beyond Ocean International Travel Service’s Fen Hai Ying; and Easy-trip (Beijing) International Business and MICE Service’s Zhang Yi Sheng; photo by Caroline Boey

China’s outbound business events and association meetings industry now requires buyers to take on new roles like facilitating global client engagement, organising ESG-focused events, and acting as exhibition and conference organisers.

These developments were discussed during The Business of Experience: How MICE is Evolving Beyond Traditional Practices panel at last week’s ITB Asia.

From left: Chinese Business Event Industry Committee’s Alicia Yao; China Association for Small and Medium Commercial Enterprises’ Yang Bao Zhen, Beijing Best Tour’s Wang Yi; China Beyond Ocean International Travel Service’s Fen Hai Ying; and Easy-trip (Beijing) International Business and MICE Service’s Zhang Yi Sheng; photo by Caroline Boey

DMC and association meeting speakers said their clients were looking for specialised, immersive experiences, want to leverage global networking for business expansion, have local engagement, and participate in knowledge exchange.

Moderator Alicia Yao, vice chairman of the Chinese Business Event Industry Committee, stated that demand has moved beyond simple packaged tour “pure incentives” to international events that promote product branding, business development, trust-building, and creative design.

Yang Bao Zhen, consultant with China Association for Small and Medium Commercial Enterprises, said its 6,000 members want to attend high-level events that promote innovation and collaboration with international peers in fields such as technology and aviation for their businesses to expand overseas.

For corporate culture events, Wang Yi, project director at Beijing Best Tour, noted a demand for “thoughtful and smart guided tours” that build team spirit in a local context (like New Zealand’s Maori culture), complete with professional photography and live-streaming.

Wang also noted the appeal of hands-on activities, such as the panda keepers experience – where corporate groups clean cages and feed animals – and marine conservation efforts to raise money for charity.

Feng Hai Ying, general manager of China Beyond Ocean International Travel Service, identified education, training, media, and communication as bright spots amid current geopolitical uncertainty.

“The upgraded business model requires us to be more involved in our clients’ business and supply chain and to be their ‘external brain’ to manage different resources on a global stage to obtain a higher ROI.

“We have to be more involved in our clients’ ecosystem, understand their profit model and be able to allocate resources more accurately and efficiently,” Feng added.

Zhang Yi Sheng, chief operating officer of Easy-trip (Beijing) International Business and MICE Service said the challenge now is finding safe destinations that meet shrinking budgets.

The company’s role has expanded beyond simple incentive trips, shared Zhang, where they now must organise events incorporating conferences and exhibitions, work with a wider range of suppliers, upgrade their skills to design and sell these components, and connect with societies and universities.

Social media, Zhang noted, is also an indispensable tool for events it organisers to be different and stand out.

Thailand’s EEC positions itself for purpose-driven meetings

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Chuta: Smart cities and sustainability will drive EEC's business events sector

Thailand’s Eastern Economic Corridor (EEC) is stepping up as a business events destination, with new smart city developments, enhanced connectivity, and a clear positioning around inclusive, impact-driven business events.

“MICE and business events are a powerful catalyst for impact investment and sustainable development in the EEC,” noted Chuta Tharachai, director of the EEC Office’s locals and community development division.

Chuta: Smart cities and sustainability will drive EEC’s business events sector

Established in 2017, the EEC spans three provinces: Chonburi, Rayong, and Chachoengsao. Chonburi stands out for its world-class infrastructure paired with coastal vibrancy; Rayong combines industrial excellence with heritage innovation; while Chachoengsao offers a green, creative, and sustainable character.

“The EEC’s guiding principle of Inclusive Investment ensures that every meeting, incentive, conference, or exhibition can contribute to sustainable growth, addressing challenges such as land use, water scarcity, environmental impact, and income inequality. Together, these provinces form a powerful ecosystem where business events not only deliver ROI but also create lasting positive change,” Chuta summarised.

Anchoring the EEC’s ambitions is EECiti, a 24km² smart city in Chonburi’s Bang Lamung district currently under development.

EECiti will feature renewable energy, green-blue infrastructure, and hubs for finance, healthcare, future foods, and creative industries. Site preparations for EECiti began a few years ago, and the smart city will call for PPP (Public-Private Partnership) bidding in 2026.

Meanwhile, Pattaya – one Thailand Convention and Exhibition Bureau’s designated MICE Cities – is also undergoing transformation as a UNESCO Creative City of Film, having launched a one-stop service for film production. New hotels include Brighton Grand Hotel Pattaya, Meliá Pattaya Hotel, Pattaya Marriott Resort and Spa, and The Standard, Pattaya Na Jomtien, as well as a 2,000 pax 12M Convention Hall Pattaya.

Moreover, the U-Tapao Airport City mega project will expand accessibility and is expected to house multipurpose venues.

“For MICE suppliers, these three provinces offer more than venues and logistics – they provide purpose-driven opportunities to design events that blend world-class infrastructure with meaningful community impact,” Chuta told TTGmice.

ABEA and SITE ink three-year pact

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The MoU is a practical step aimed at fostering expertise and creating clear professional pathways for emerging talent

The Australian Business Events Association (ABEA) and Society for Incentive Travel Excellence (SITE) Australia and New Zealand Chapter have signed a three-year Memorandum of Understanding (MoU) focused on strengthening the business events sector.

This agreement formalises a collaboration centred on joint research, unified advocacy, professional education, and the development of young leaders.

The MoU is a practical step aimed at fostering expertise and creating clear professional pathways for emerging talent

Key initiatives include connecting experienced and developing professionals through SITE’s Young Leaders cohort and ABEA’s Peer XChange mentorship programme. The partnership will also expand access to high-quality education, including webinars and SITE’s Certified Incentive Specialist and Certified Incentive Travel Professional certification programmes.

Furthermore, the collaboration will deliver richer regional data by jointly working to increase Australia and New Zealand’s participation in the annual Incentive Travel Index.

For advocacy, the organisations will engage jointly in forums like the Tourism Australia Incentive Roundtable to ensure a cohesive industry voice on critical national conversations, including workforce development and market positioning.

The mutual promotion and shared communications between ABEA and SITE are expected to enhance sector visibility and underscore the significant contribution of incentive travel to the broader Australian visitor economy.

UFI outlines agenda for 92nd Congress in Hong Kong

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New formats, such as Bate Papo, will debut at the Congress

The 92nd UFI Global Congress, hosted by AsiaWorld-Expo, is set to take place in Hong Kong from November 19 to 22, 2025.

Under the theme Shaping the Future, the event will convene global industry leaders to discuss the exhibition sector’s evolution during UFI’s centennial year.

New formats, such as Bate Papo, will debut at the Congress

The Congress will introduce two new features. First, Insight Series – Ideas in Action will be six one-hour workshops spotlighting UFI Award-winning projects across categories like Digital Innovation and Sustainability, which focus on translating innovative ideas into actionable strategies.

Second, the Bate-Papo Corner. This new, informal side stage, inspired by the Portuguese word for “chat,” will host lively discussions, with sessions being recorded and released as the UFI Bate-Papo Unplugged podcast.

Dex Hunter-Torricke, a prominent Silicon Valley strategist and former leader at Google, Facebook, and SpaceX, will deliver the keynote address. He will focus on how AI and technological change are reshaping industries and the exhibition sector’s role in reconnecting people and ideas.

Meanwhile, the main stage will feature sessions examining the forces shaping future events, including Future-first: How leading organisers are redesigning the exhibition experience; What our industry can learn from Hyrox; Rethinking the role of service providers; How venues are evolving; and the Global Economic Outlook.

The UFI Medal of Honour will also return to celebrate individuals who have made an exceptional contribution to the global exhibition industry.

And as UFI marks its 100th anniversary, the Congress will feature special celebrations, including the UFI-100 Expo Corner highlighting the association’s history, and a 1920s-themed Welcome Reception – a nod to the year of UFI’s founding.

The Congress will also host the annual handover of the UFI Presidency, with Hugh Jones, CEO of RX, passing the presidency to Panittha Buri, vice chairperson of Bhiraj Buri Group.

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