Singapore, Hong Kong, and Australia are among the regions affected by a global IT outage impacting airlines and businesses.
The disruption, linked to Microsoft’s Windows and cybersecurity firm CrowdStrike, is causing delays and a shift to manual check-in processes at airports.
Check-in counters at Changi Airport’s Terminal 2
At Singapore’s Changi Airport, check-in for some airlines is being handled manually by airport staff, who are prioritising those with upcoming flights. Long queues were reported at Terminal 1 for Scoot flights, as self check-in machines were unavailable. To ease the wait, passengers are being offered snacks and water.
Hong Kong’s Cathay Pacific airline has also reported issues with self-service check-in facilities at Hong Kong International Airport. Passengers are advised to check in online or via the mobile app and get their boarding pass before heading to the airport.
Over in Malaysia, passengers at Kota Kinabalu International Airport in Sabah are reportedly facing difficulties checking in luggage for AirAsia flights. Additionally, the live feed of the stock exchange in Malaysia, Bursa Malaysia KLCI, is currently disrupted.
Travellers in Melbourne and Sydney are also facing delays due to the global IT issue. Some airlines at both airports are experiencing disruptions to their check-in procedures. Passengers flying out of these airports are advised to allow extra time for check-in and to contact their airline directly for the latest flight status information.
Sydney Airport has also activated contingency plans, deploying additional staff to terminals to assist with the increased passenger flow.
Minor Hotels has appointed Judd Rabbidge as the new general manager of Avani+ Fares Maldives Resort.
An Australian national, he brings a wealth of experience to his first general manager posting. Most recently, he served as the hotel manager at W Sydney, overseeing the pre-opening phase of the world’s largest W Hotel.
Nicoline Dolman has been appointed as Discova’s regional contracting leader.
She will lead the contracting team in Asia to deliver a market product range for the region that drives business growth.
Based in Bali and originally from the Netherlands, Dolman brings a wealth of experience and knowledge from working in the hospitality and travel industry for well over a decade.
PCMA has announced the Regional Advisory Board comprised of 18 members representing diverse markets and audience segments of the business events industry throughout the APAC region.
“Our diverse Regional Advisory Board represents voices from corporations, associations, agencies, suppliers and academic institutions,” said Florence Chua, managing director, APAC, PCMA. “They embody the wide community we serve, acting as our sounding board and ambassadors, providing deep local insights and connections to our members and stakeholders. We are grateful for their generous leadership and contribution to better the business events industry.”
PCMA’s new advisory board
The following individuals are serving a two-year term (2024-2026):
Andrew Pennington, platform and programs marketing lead, JAPAC, Google Cloud
Anne Jamieson, CEO, Saxton
Helen Mok, chief operating officer, EX-R International
Kerry Lau, head of marketing, ASEAN and SAGE, Oracle
Ronald Lim, co-founder & event producer, Think Tank Productions
Sakurako Ogawara, director, head of Japan Event Management Group, MetLife
Shelley Ryan, events & incentives manager, FUJIFILM Business Innovation Australia
Siuki Ma, lecturer, Hong Kong Academy of Performing Arts
Stuart Frank, senior director, Field Events Asia Pacific, Salesforce
Tamsyn Barker, managing director, APAC, FIRST agency
The following individuals are serving the second year of a two-year term (2023-2025):
Beatrice Remy, founder and managing director, LORE
Ben Taylor, CEO, APAC, George P Johnson & Project Worldwide
Deanna Varga, CEO & Founder, Mayvin Global
Genevieve Lim, executive director, MICE management, Marina Bay Sands
In addition, the association’s Business of Events (BOE) has been confirmed for April 13-15, 2025, at Marina Bay Sands, supported by the Singapore Tourism Board.
Ayala Land Hospitality has named George Aquino as its new president and CEO.
A seasoned hotelier, he brings a wealth of experience to the role, having previously served as vice president and managing director of AHC Hospitality in the US.
Under his leadership, Aquino will prioritise the renovation of the 51-room Lagen Resort.
Hurtigruten Expeditions (HX) has appointed Alex McNeil as its chief expedition officer, in which he will oversee all aspects of HX’s global itinerary and expedition experience in this newly-created role.
With over 15 years of experience and nearly 200 expeditions in his belt, McNeil will ensure that each voyage is meticulously designed and curated to offer unparalleled exploration, education, and leave a positive impact on any communities they interact with.
He was previously senior vice president of product and guest experience at HX for 18 months, and prior to that, he served as director of expedition experience and innovation at Quark Expeditions.
Marc LeBlanc and Laura Robinson have joined the team at Shinta Mani Wild, a Bensley Collection in Cambodia.
LeBlanc will take on the role of general manager and has 17 years of international experience with senior roles in the Cayman Islands, Sint Maarten, the Maldives, and Indonesia.
From left: Laura Robinson and Marc LeBlanc
Robinson is the new operations and sustainability manager, and has held a variety of hospitality management roles in Trinidad and Tobago, Malaysia, Bahamas, Honduras, Cayman Islands and Indonesia.
With the New Zealand business events industry experiencing a positive upswing in the post-pandemic landscape, the Business Events Industry Aotearoa (BEIA) is charting a course for continued growth with a focus on collaboration, and attracting young talent.
Lisa Hopkins at Meetings 2024. Photo: Rachel AJ Lee
On the sidelines of the recently-concluded Meetings 2024 in Rotorua, Business Events Industry Aotearoa’s CEO Lisa Hopkins shared with TTGmice the industry’s resilience and strategies to navigate the way forward despite challenges.
She elaborated: “We are dealing with some financial headwinds from the government, and overall, spend is down and people are thinking carefully about where they want to invest and those considerations extend into whether a conference should be held or not. The financial situation is not as rosy as we’d like it to be, but we know it’s a cycle and we’ll push through this.”
As a lean organisation, BEIA fosters collaboration through partnerships with other stakeholders, ensuring efficient use of manpower and expertise. For instance, the association works closely with the Ringa Hora Service Workforce Development Council to develop vocational education and training for the business events sector.
Hopkins emphasised that the industry goes far beyond just needing people who are good at organisation. The business events sector offers a diverse range of exciting opportunities, from creative roles to financial analysis.
BEIA has also signed a Memorandum of Understanding with New Zealand Māori Tourism, an independent incorporated society that promotes, helps and leads the Māori tourism sector to create rich cultural visitor experiences.
“Māori tourism is New Zealand’s superpower; we’re the only country in the world where you can experience it. For example, the passion and the emotion displayed (during the welcome ceremony) at Meetings 2024 in Rotorua helps to tie visitors and welcome them to this country,” she said.
Hopkins also addressed “business events fatigue”, given that there are a multitude of conferences around the globe vying for attention, delegates must be given a compelling reason to attend one in New Zealand.
“It’s really important to find something that can be related back to the destination, like Māori tourism. But giving people a compelling reason to visit New Zealand could also be related to the content,” Hopkins.
She related how New Zealand is the fourth largest player in the world in the aerospace sector, but “nobody knows about it”. In 2023, the country hosted seven rocket launches, and Judith Collins became the country’s first space minister after the government was elected in October.
Having joined BEIA as CEO six weeks before New Zealand’s first lockdown, Hopkins noted that both the association and industry have come a long way. She expressed her deep satisfaction with her role as CEO, and her continued work for maximising the country’s potential as a top-of-mind business events destination.
“Having been in this industry for a long time, I still love the constant change and development. My passion continues to be making sure that New Zealand can maximise and seize every opportunity it can to use business events as a catalyst to improve communities and provide jobs.
“We have so much to offer, and so much to share, we just got to believe so much more in ourselves. To be part of a sector that greatly contributes to the betterment of the country would be a fantastic career for me,” she concluded.
TIGC is designed to shine a spotlight on the best venues and experiences for corporate groups; an activity from last year’s edition pictured
Around 60 event planners, PCOs and media representatives from Australia and New Zealand will experience the Gold Coast’s best business events offerings next week for the 10th annual This is Gold Coast (TIGC24).
To be held from July 22-27, 2024, the familiarisation programme will also comprise a full-day tradeshow at the Gold Coast Convention and Exhibition Centre with scheduled business appointments showcasing more than 40 industry partners and products, as well as a series of networking events and activations.
TIGC is designed to shine a spotlight on the best venues and experiences for corporate groups; an activity from last year’s edition pictured
Experience Gold Coast executive director of events Avril Harris said TIGC24 will showcase the continual transformation and evolution of the Gold Coast as a business events destination and the destination’s growing range of new products, venues and conference facilities.
“The Gold Coast has the natural advantage as the perfect backdrop for any conference, meeting and incentive group, centred between 57km of stunning coastline, 100,000 hectares of ancient rainforest, and encapsulates more than 51 per cent of green and open space,” Harris said.
According to Queensland Business Event Survey, the Gold Coast business events sector generated A$499 million (US$336.8 million) in economic benefit in the 2022 – 2023 financial year.
Experience Gold Coast director of business events Brooke Campbell added: “This year’s event is expected to generate more than $30 million in national and international business event leads, which is a testament to our team, our industry partners and our city’s business event offerings and as we continue to invest in infrastructure.
“We are the home of technology, innovation and health sciences, in a vibrant hub of entrepreneurship, surrounded by one of the most famous leisure destinations in the world – imagine what’s possible.”
The Singapore MICE Forum (SMF) 2024 will convene industry leaders and professionals for a two-day event on July 25-26, 2024, at Sands Expo & Convention Centre, Singapore.
Themed Moments & Momentum, SMF 2024 promises an unparalleled experience and celebration of the power of Moments and the unstoppable Momentum that defines the very best of the industry.
Singapore MICE Forum 2023
Over 30 industry thought leaders will take centrestage during the event, delving into critical topics shaping the future of business events. These include harnessing the power of artificial intelligence, navigating sustainability challenges, talent acquisition strategies, and the evolving landscape of community building, sales, and marketing.
Yap Chin Siang, deputy chief executive, Singapore Tourism Board, said: “Singapore’s MICE industry continues to serve as a cornerstone that catalyses innovation, collaboration and impactful change. This year’s SMF celebrates ‘Moments & Momentum’, a fitting theme as the MICE industry makes a strong comeback, and as the Singapore Exhibition & Convention Bureau celebrates 50 years of driving the long-term growth and sustainability of Singapore’s MICE industry.
“Together with local and international industry stakeholders and partners such as SACEOS, we remain committed to the continuing advancement of the MICE industry, aligning with our ambition of becoming the ‘World’s Best MICE City’.”
The second edition of the prestigious Singapore MICE Awards will be another key highlight of SMF 2024, where the 18 award categories will recognise and celebrate the outstanding achievements of industry players across the business events ecosystem.
Also part of SMF 2024, the Singapore MICE Challenge will showcase the next generation of talent, providing a platform for students from various Institutes of Higher Learning to present their transformative ideas in reimagining the future of business events. This year, the annual competition welcomed 16 teams, with seven teams emerging as finalists. The finalists will showcase their creativity and push the boundaries of what is possible for the industry at the finals on Day 2 of SMF 2024.
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