Asia/Singapore Thursday, 9th April 2026
Page 20

Penang eyes Indian market surge as direct flights boost arrivals

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From left: PCEB’s Ashwin-Gunasekeran; and Tourism Malaysia’s Ahmad Johanif Mohd Ali at the press conference; photo by Rohit Kaul

Following the successful launch of IndiGo’s direct daily service from Chennai, the Penang Convention & Exhibition Bureau (PCEB) is aggressively pushing for expanded air connectivity to tap into India’s rapidly growing travel market.

“We are currently in discussions with other Indian airlines to explore the launch of direct flights from additional Indian cities to Penang,” Ashwin Gunasekeran, CEO of PCEB, told TTGmice on the sidelines of a press conference in New Delhi last week.

From left: PCEB’s Ashwin-Gunasekeran; and Tourism Malaysia’s Ahmad Johanif Mohd Ali at the press conference; photo by Rohit Kaul

The direct route, which commenced on December 21, 2024, has already triggered a significant uptick in Indian tourist arrivals, particularly within the business events segment. Prior to the IndiGo launch, India did not rank among Penang’s top 10 source markets. However, between January and November 2025, the destination recorded 42,367 visitors arriving specifically via direct flights from India.

“The actual number of Indian tourists is significantly higher, as many travellers transit through Kuala Lumpur before reaching Penang. Within just four months of IndiGo’s direct connectivity, India emerged as Penang’s sixth-largest source market,” Gunasekeran explained.

As part of a strategic push to grow business event arrivals, PCEB recently launched the ninth edition of its India roadshow series, Simply Penang. The engagement began in Mumbai on January 19 and New Delhi on January 21, with upcoming stops scheduled for Kochi (January 23), and Chennai (January 27).

A delegation of 10 Malaysian suppliers, including hotels, DMCs, and conference organisers, is participating in the series to engage with the local travel trade.

“The medical and semiconductor sectors are driving demand for meetings and conventions, while multi-level marketing companies and financial institutions are fueling incentive group demand from the Indian market,” said Gunasekeran.

This year, PCEB projects a 30 per cent increase in overall Indian tourist arrivals. While market-specific business events arrivals are not available, the destination hosted over 2,900 total business events from January to November 2025.

Jublia rebrands to Jublia AI, shifting event tech to AI-native model

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Jublia AI is designed from the ground up to be AI-native

Singapore-based event technology provider Jublia has rebranded as Jublia AI, pivoting from a traditional engagement tool to an intelligence-driven ecosystem designed to automate organiser workflows and personalise the attendee experience.

“The shift from Jublia to Jublia AI is not just a rebranding exercise; it is a fundamental pivot in how we believe events can leverage AI,” Kuan Yan Tan, CEO and co-founder of Jublia AI, told TTGmice.

Jublia AI is designed from the ground up to be AI-native

“We placed AI at the core to improve how we collaborate with event organisers and to bring new dimensions to our existing features – making them ten times better in engaging audiences.”

For attendees, what this change means is that attendees can interact with apps and websites using natural language to find information instantly, and AI functions more like a “personal concierge” than a software tool.

Meanwhile, for time-starved event organisers, Jublia AI provides AI Observability, where the system moves beyond standard analytics to capture real-time behavioural intent, allowing organisers to make data-backed adjustments during live events.

This new workflow will also allow organisers to act as partners in training the AI, and ensuring the system understands the specific nuances of each event for more accurate matchmaking.

“We rebuilt the platform so intelligence is embedded at the core, not layered on top,” said Tan.

Over the last six months, Jublia AI has also integrated AI agents into its internal product development and support teams. Tan clarified that while AI is central to Jublia’s future, the technology is intended to augment human roles within the “people-to-people” event industry rather than replace them.

“Engagement alone is no longer enough,” said Tan. “The next era belongs to intelligence: events that understand context, adapt in real time, and act when people need answers.”

Iconic Group names executive assistant manager, sales and marketing

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Catherine Ooi has been appointed executive assistant manager, sales and marketing at the Iconic Group. In this role, she is responsible for commercial leadership across Iconic Marjorie Penang, a Tribute Portfolio Hotel by Marriott International; Iconic Hotel Penang, Bukit Mertajam; and Iconic Regency Service Residences.

Ooi joins the group following her role as director of sales and marketing at Aloft Langkawi Pantai Tengah. She has more than 20 years of experience in hospitality and has held senior commercial roles with Shangri-La, St Giles and Hilton. She reports to group general manager Kevin Cheah.

Anne Newman to lead visitor economy at ChristchurchNZ

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ChristchurchNZ has appointed Anne Newman as general manager of visitor economy. She starts in the role today and is responsible for leading the agency’s visitor economy function, including strategy and delivery across tourism and major events.

Newman was previously founding chief executive of Christchurch Adventure Park, where she led the operation through fires, flooding and the Covid pandemic. She was recognised with the Emerging Tourism Leader Award at the New Zealand Tourism Awards in 2024.

Hilton report reveals human motivations redefining 2026 global meetings

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In today’s digital world, meeting attendees are still looking for genuine, in-person connections

As artificial intelligence and digital technology continue to transform professional connectivity, a new global study from Hilton demonstrates that authentic, in-person experiences remain irreplaceable for the modern workforce.

The Why We Gather Report, a specialised section of Hilton’s 2026 Trends Report, explores the behavioural and cultural shifts shaping the future of meetings and events.

In today’s digital world, meeting attendees are still looking for genuine, in-person connections

A central finding of the report reveals a strong desire for personal expression, with 84% of attendees stating they value the ability to bring their “authentic selves” to professional gatherings. This suggests that the value of meeting in person is increasingly driven by emotional and social connectivity rather than just business transactions.

The new report marks the next phase of Hilton’s World’s Most Welcoming Events initiative. While last year’s Meetings Maximizer Report focused on cross-generational design and practical solutions, Why We Gather pivots to investigate the core human motivations that drive the need for physical connection in an increasingly digital world.

Conducted in partnership with Ipsos, the research surveyed over 3,000 adults across the US, UK , and India who plan to attend in-person work events over the next two years.

The report’s highlights include:

Attendees crave in-person experiences that reset the mind and foster genuine human connection in today’s digital world. Technology now works quietly in the background, streamlining logistics and freeing people to be fully present, while the real value of events lies in meaningful moments, local culture and thoughtful service that can’t be replicated online.

  • Nearly half (49%) of respondents say meeting new people and bonding with their team will be the main reason they attend work events in 2026.
  • 67% agree that AI assistance during work events helps them to maximise the event experience by saving them time and effort that can be spent doing other things that are more important to them.
  • 84% of people agree that experiencing a local culture is a big perk of attending work-related events.

Meetings and events have become launchpads for personal and professional growth, with attendees showing up intentionally to advance their careers, build networks and express their ambitions. Success is about more than just appearances, as participants seek environments that support their goals and offer opportunities for authentic connection.

  • 83% of people are highly conscious of looking productive during meetings or structured programming.
  • 71% admit to mirroring the actions of leaders whose careers they aspire to.
  • Over half of people (57%) globally have changed outfits multiple times a day to ensure they’re dressed appropriately for the occasion.

Wellness is now a core expectation, with attendees seeking events that help them recalibrate, recharge and return refreshed both during and after the experience. The best gatherings integrate wellness seamlessly into every aspect, from thoughtful breaks and healthy amenities to opportunities for solo downtime and meaningful give-back activities, ensuring attendees leave feeling balanced and inspired.

  • Two-thirds (67%) say they feel less engaged during events if they don’t get downtime, with 55% skipping event sessions to decompress if there are no planned breaks.
  • While 76% enjoy leaning into work-organised wellness activities, 38% prefer to spend their free time recharging on their own.
  • 81% of parents agree that getting some alone time away from the pressures of parenting is an underrated benefit of work events.

STB and CCPIT ink three-year MoU to boost exhibition sector

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From left: CCPIT’s Zhang Shujing; and STB’s Poh Chi Chuan at the MoU signing

The Singapore Tourism Board (STB) and China Council for the Promotion of International Trade (CCPIT) signed a Memorandum of Understanding (MoU) on January 22, marking the first MoU signed between the two organisations specific to cooperation in the exhibition industry.

Under the three-year MoU, CCPIT will drive Chinese enterprises to host international trade events in Singapore, with the STB providing essential liaison and industry connectivity support. The two organisations will also lead joint promotional campaigns targeting high-growth sectors, including advanced manufacturing, clean energy, healthcare, and technology, to help regional firms scale globally.

From left: CCPIT’s Zhang Shujing; and STB’s Poh Chi Chuan at the MoU signing

Beyond event facilitation, the agreement commits both parties to deepening industry standards through knowledge exchange. This collaboration will focus on digital transformation, talent development, and sustainability initiatives to modernise the exhibition landscape in both markets.

“The signing of the Memorandum between the CCPIT and the STB is an important measure to deepen China-Singapore cooperation in the exhibition industry. It holds great significance for strengthening industrial chain ties between China, Singapore and South-east Asia and boosting regional economic prosperity,” said Wu Shengrong, director general of the Exhibition Management Department (Office of International Exhibitions Bureau and World Expo Affairs) of the CCPIT.

“It is anticipated that through the practical cooperation between our two institutions, positive contributions will be made to deepening exhibition cooperation in key industries and promoting the development of China-Singapore economic and trade relations,” he added.

Poh Chi Chuan, executive director, exhibitions and conferences, STB, said: “We look forward to welcoming more Chinese organisations participating in exhibitions held in Singapore. As a hub for innovation, technology and research, Singapore serves as a trusted and efficient gateway to the fast-growing Asia Pacific region, connecting partners to strategic business networks and collaboration opportunities while enabling meaningful engagement that drives lasting impact.”

Meliá signs new resort and convention hotel in Sentul, Indonesia

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A rendering of Meliá Sentul Resort & Convention Center

Meliá Hotels International has signed a management agreement for Meliá Sentul Resort & Convention Center, a new five-star hotel under development in Sentul, West Java, Indonesia.

Scheduled to open in 2028, the property will operate under the Meliá Hotels & Resorts brand, becoming the group’s seventh hotel in Indonesia and its first in Sentul.

A rendering of Meliá Sentul Resort & Convention Center

Sentul is located around one hour by road from Jakarta and has developed as a leisure and lifestyle destination for residents of the capital. Situated within Bogor Regency, the area is characterised by green hills, a cooler climate and access to outdoor and family-oriented attractions, including hiking routes, waterfalls, the Sentul International Circuit and JungleLand Adventure Theme Park.

The area has also grown as a residential and business district, supported by proximity to the Sentul International Convention Center, established road networks and ongoing urban and transit-oriented developments.

The hotel is planned to include multiple dining venues, a rooftop bar, lounge areas, an outdoor swimming pool, gym and spa facilities. Family-focused amenities will include a dedicated kids’ club.

For meetings and events, the property will offer a ballroom measuring 1,160m² and 15 meeting rooms with a combined area of 1,640m².

The project forms part of Meliá Hotels International’s continued expansion in Indonesia and builds on its long-term partnership with Saraswanti Group, which has worked with Meliá since 2013 on INNSiDE by Meliá Yogyakarta.

Sun Siyam Group promotes Deepak Booneady to group CEO

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Sun Siyam Group has promoted Deepak Booneady to group CEO, where he will assume overall responsibility for Sun Siyam Group and its businesses, overseeing strategy, brand development and expansion into new markets and concepts.

Booneady previously served as CEO of Sun Siyam Resorts, where he led brand positioning and portfolio development across the Maldives and Sri Lanka.

Purposeful trips

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While the global majority of respondents (over 50 per cent) expect incentive activity to remain steady next year, Asia-Pacific (APAC) buyers display a significantly more bullish outlook, according to the 2025 Incentive Travel Index from Incentive Research Foundation and the Society for Incentive Travel Excellence (SITE).

Specifically, 32 per cent of APAC buyers anticipate an increase in activity for 2026, with that optimism climbing to 46 per cent for 2027. This contrasts with Western Europe and North America, where fewer respondents expect to see growth over the next two years.

In APAC, incentive travel is a strategic pillar integrated into talent development, culture, and brand storytelling. Highlighting this, SITE CEO Annette Gregg shared that 33 per cent of APAC corporations fully align incentive travel with their HR strategies – outpacing both Europe (29 per cent) and North America (21 per cent).

“Companies here are using incentives to foster loyalty, shape corporate identity, and drive performance, not merely to reward it. Success is being measured less by cost per head and more by connection per head, engagement scores, retention rates, internal advocacy,” said Gregg.

Sathia Moorthy, CEO of OOTO & CO., agreed: “Corporates today see incentive travel less as a simple reward and more as a strategic investment in people a way to build loyalty, engagement, and culture.”

Moorthy also opined that incentives have shifted from “purely leisure trips” to “impact learning experiences”.

“These experiences expose teams to innovation, creativity, and real-world ideas. These often include exclusive access to founders or key innovators in the destination – for instance, meeting the founder of BYD in Shenzhen. This is a money-can’t-buy experience that leaves a lasting impression and can spark new ways of thinking,” he said.

In addition, CSR also now ranks above “free time” as a success factor for APAC incentives, a contrast with North America, where downtime is king.

Greg elaborated: “From mangrove replanting in Thailand to community education projects in Vietnam or cultural preservation efforts in India, CSR has moved from being a feel-good add-on to a legitimate pillar of programme design.”

As for choice of destination, Europe remains top for longhaul incentives from APAC for both Moorthy and Melvyn Nonis, co-founder of MICE Matters, although more companies are keen to explore second-tier destinations such as Malta, Czech Republic, Croatia, and Ireland.

Closer to home, stalwarts like Japan and South Korea are still “doing strong despite higher costs”, added Nonis.

Tier Two cities in APAC are also developing at a fast pace, opined Nonis, with increased requests for Danang and Phu Quoc in Vietnam, as well as the Chinese cities of Chongqing, Kunming, Xi’an, and Lijiang.

“These destinations have lower ground costs in terms of five-star hotels and food costs, most travellers can also obtain visas easily, and there is good flight accessibility,” Nonis elaborated.

Moorthy has noticed a similar trend, as his company is seeing great traction in Chongqing, Chengdu, Danang, and even Cairns in Australia.

For 2026, Moorthy indicated: “We anticipate growing appetite for Central Asia – places like Kazakhstan and Uzbekistan – along with South America.”

As for MICE Matters, Nonis indicated that he plans to promote more “exotic destinations” in South America – Rio de Janeiro and Buenos Aires – for larger groups of 1,000, and Cuba for smaller groups.

Far East Hospitality promotes Mark Rohner

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Mark Rohner has moved up the ranks at Far East Hospitality, and now holds the position of managing director.

Rohner was previously deputy managing director. He joined Far East Hospitality as chief operating officer on July 1, 2024, and has been driving operational excellence and enhancing standards across the portfolio.

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