Asia/Singapore Thursday, 14th May 2026
Page 455

Making positive changes

0

As coronavirus concerns continue to hamper business events, Kyoto is embracing online and hybrid hosting with new safety measures.

While this is happening, the city has also been busy launching new accommodations, activities and facilities for the eventual return of international arrivals.

Kyoto Tower is the tallest building in the city, located close to Kyoto Station

In March 2021, the Kyoto Convention & Visitors Bureau (KCVB) and Kyoto City launched the second edition of MICE Kyoto Model: Coexisting with Coronavirus.

The comprehensive guide is designed “to ensure the safety and security of MICE organisers, participants and residents” while carrying out three objectives: achieving a high level of satisfaction with MICE events held in Kyoto, contributing to the community and revitalising the local economy. It features steps to prevent Covid-19 spread, based on guidelines issued by various industries, and offers suggestions and case studies of ways to utilise both technology and Kyoto’s traditional culture to hold a high-quality event.

Delivering an experience unique to Kyoto – whether for an on-site or hybrid event – is the ultimate goal, according to the guide. Online presentations by renowned speakers; online tours of event venues, sightseeing spots or traditional workshops; and the introduction of workation or bleisure options in coordination with business events are among the options available to organisers.

When borders reopen, the events industry remains confident that Kyoto will be an equally – or more – attractive destination for business events post-Covid.

“Kyoto has attracted more than double the number of international conferences in the past five years,” said Yoshiaki Matsui, deputy director of conventions and tourism at KCVB. “The city draws people because it is worth the trip, with World Heritage Sites and other places of historical and cultural significance on offer.”

Matusi pointed to Kyoto’s wide variety of accommodation, from global brands to budget hotels, as well as vast options in facilities and unique venues. Events can be tailormade to meet the needs of attendees, and there is truly something to appeal to everyone, he explained.

In 2020, Kyoto added another asset to its business events portfolio with the launch of KCVB’s Kyoto Unique Venues Guide. The directory outlines the city’s 46 unique venues in painstaking detail, from their history and unique value to capacity, opening times, location and contact details. The venues are divided into six categories: World Heritage Sites, Temples & Shrines, Museums & Tourist Attractions, Historical Buildings, Restaurants & Event Spaces, and Chartered Trains.

One of note is Kyoto City KYOCERA Museum of Art, which reopened in March 2020 after a three-year renovation. Dating from the 1930s, the building is the oldest public museum building in Japan, so the renewal involved preserving as much of the original structure as possible. New modern features include Higashiyama Cube, the wing for contemporary art, which includes a roof terrace overlooking a Japanese garden. For buffets, Higashiyama Cube accommodates 80 pax while the Japanese garden accommodates 60.

In the accommodations space, Asia’s first Ace Hotel opened in Kyoto, in 2020, in the former headquarters of Kyoto Central Telephone. The structure dates from 1926 and features vintage brickwork, with designs by renowned architect Kengo Kuma. Located centrally, the main hotel has 213 rooms, three F&B options, and a 24-hour fitness centre.

Kyoto City KYOCERA Museum of Art reopened in March 2020 with venues for private events

Situated near Nijo Castle, The Mitsui Kyoto, a Luxury Collection Hotel & Spa, also opened in 2020. The hotel boasts 161 rooms, alongside four F&B offerings including Gastronomy Teppan, and Shiki-no-Ma, a modern yet faithful reconstruction of the Mitsui home that has sat on the grounds for 250 years. This facility can be used for private dining or a tea ceremony, and is surrounded by a Japanese garden.

Despite a drop in visitors to the city due to the pandemic, activity and experience providers have continued to launch new offerings.

In spring 2021, the Lake Biwa Canal Cruise was unveiled. It explores the series of canals that began bringing fresh water to the city in 1890. Available for hire during spring (for cherry and plum blossoms appreciation) and in the autumn (for fall foliage viewing), the tours are ideal for laid-back corporate excursions.

For organisers looking to incorporate some teambuilding into corporate events, the KCVB has launched a programme that features attractions, including World Heritage Sites.

The KCVB is also continuing its subsidies for Kyoto Culture, which helps to cover the cost of including traditional Kyoto-style programmes, such as geisha dancing and wadaiko drumming, or purchasing local products as souvenirs for attendees. By supporting traditional industries and using providers with certified sustainable practices, the KCVB aims to boost the sustainability of business events, a priority for the city, which is listed on the Global Destination Sustainability Index.

Small victories

0

Hong Kong’s rising national vaccination rate, improving Covid-19 conditions and relaxed social distancing policy have facilitated a revival of small, local in-person events.

As of late-August, Hong Kong has allowed attendance at in-person events to be 50 per cent of a venue’s normal capacity, provided people keep their masks on and no F&B service is offered. Even more encouraging, full venue capacity usage is possible if two-thirds of participants have received the first dose of a Covid-19 vaccine.

Sky100 Hong Kong Observation Deck

Marcel Holman, managing director of The Langham, Hong Kong, welcomed increasing demand for a range of private events, such as annual general meetings, hybrid webinars by pharmaceutical firms, insurance seminars, education fairs and recruitment drives.

“With our upgraded IT infrastructure, we have successfully helped our clients arrange multiple concurrent virtual interviews with overseas personnel, as well as virtual conferences with our hybrid meeting facilities,” Holman said.

Furthermore, hotel staff have been vaccinated, allowing The Langham, Hong Kong to scale up operations, such as extending catering hours to mid-night. Come October 2021, the hotel will be ready to welcome banquets for up to 180 guests.

Event enquiries for 2022 have also streamed in from overseas clients, giving Holman some confidence of recovery from 2Q2022.

Cordis, Hong Kong’s fully vaccinated service team has also helped to revive the hotel’s event business, with education fairs, IT conferences, property investment and emigration seminars now back with 100 to 120 attendees. Hybrid medical meetings with F&B service are also returning, with 30 to 50 people in attendance.

JW Marriott Hotel Hong Kong

Director of sales and marketing Kitty Tang expects medical and overseas education business segments to continue to contribute most of the in-person events at the hotel, while further growth could come from finance, insurance, health care and beauty companies that begin to resume their planning activities.

With rising vaccination rates, Tang sees larger events are on the horizon.

To stay ahead of the competition as local events reactivate, JW Marriott Hong Kong rolled out an Extended Reality offering, allowing virtual and face-to-face meetings and events to take place simultaneously on-site. The capability is said to be the first-of-its-kind meeting solution among Hong Kong hotels.

A JW Marriott Hong Kong spokesman told TTGmice that organisers host physical events to achieve better engagement with their participants, and so hotels have to be flexible with event set-ups, catering needs, and use of space.

The return of small, local in-person events has not escaped the attention of unique venues. Giacomo Italian restaurant at Crowne Plaza Hong Kong Causeway Bay has set its eyes on private corporate gatherings. Since its opening in August, the restaurant has hosted several small-scale corporate events – mostly by luxury brands – for an average of eight people per group.

Giacomo

Giacomo expects the year-end festive seasons and celebrations to ring in even more intimate corporate gatherings, as companies reward clients and reconnect with associates.

Unfortunately, not all unique venues in Hong Kong have been able to benefit from the resumption of private events. Sky 100 Hong Kong Observation Deck, for instance, is bound to stringent social distancing rules that apply to public areas and public entertainment licensed venues. One of the restrictions is on F&B catering – events at Sky 100 Hong Kong Observation Deck are not allowed to offer any refreshments.

A Sky100 Hong Kong Observation Deck spokesperson told TTGmice that while there have been many event enquiries, social distancing restrictions have led many potential clients to turn to other venues.

The spokesperson hopes that the venue’s flexibility and commitment to bringing clients’ events to fruition, even in the event of sudden tightening of Covid-19 regulations, will win clients over.

“We are flexible which can help us to manage the expectation of our clients. Should regulations tighten overnight, for example, we can extend venue usage so that the organiser can split the event into several sessions to meet government requirements,” said the spokesperson.

Philippine tourism, meetings leaders combat pandemic anxiety with mental well-being safeguards

0

Guangdong, Macau business travellers remain cold to Come2hk Scheme

0
Most visitors to Hong Kong under the scheme enter via Shenzhen Bay Port

Although The Come2hk Scheme – which enables non-Hong Kong residents to enter the destination via Guangdong Province and Macau – was resumed on September 15, it has yet to yield as much corporate travel traffic as it was anticipated to achieve.

Despite a daily quota of 2,000, government statistics showed that some 4,301 visitors were received between September 15 and 28. Among them, 3,816 arrived via Shenzhen Bay Port while the rest used the Hongkong-Zhuhai-Macao Bridge Hong Kong Port.

Most visitors to Hong Kong under the scheme enter via Shenzhen Bay Port

China Travel Service (H.K.)’s general manager, George Kai, told TTGmice that the majority of scheme users were Visiting Friends and Relatives (VFR) travellers. Business travellers are reluctant to utilise the scheme, as they would still be subject to quarantines upon their return to Guangdong or Macau.

Kai added that while the pandemic situation has stabilised and more small- to medium-size corporates were restarting their events and exhibitions, those activities were attracting mostly the domestic audience.

What would be helpful in restarting Hong Kong’s business travel and events traffic, Kai suggested, was the reciprocal easing of quarantine restrictions for travellers returning from Hong Kong.

While Wharf Hotels’ president, Jennifer Cronin welcomed the scheme, she pointed out that corporate travel would be slow to return as extra layers of approval are currently required for corporate trips, and many organisations have gotten used to virtual meetings, conferences, and tradeshows.

“The limited corporate travel we see involves longer stays and consolidated itineraries, while there’s still a wait-and-see approach for non-essential travel,” Cronin said.

Cronin added that she’s “hopeful” that Hong Kong’s vaccination rate will improve to a point where the destination will be able to “form travel corridors with other countries” and “alleviate pent-up demand”.

“As long as borders remain restricted, the knock-on effects to society and the economy will be increasingly worrisome,” she said.

More efforts necessary to ensure Beijing retains MICE attractiveness

0
Renting the Five Dragon Pavilions in Beijing’s Beihai Park (pictured)

China’s leading DMC veterans have openly acknowledged that the country is “no longer cheap”, and is now competing with various other global alternatives, during the first Visit Beijing Trade Connect online roundtable discussion on The Future of Beijing MICE last week.

Alicia Yao, managing director, IME Consulting, highlighted the “reasonable rentals” for unique venues like palaces and museums in Vienna, while Frank Feng, CEO of China Star, addressed the high cost of hosting a cocktail event at the iconic Five Dragon Pavilions in Beijing’s Beihai Park.

Renting the Five Dragon Pavilions in Beijing’s Beihai Park (pictured) comes at a higher cost

Meanwhile, Daniel Lim, co-founder and director-MICE of Singapore-based Event and Marketing Solutions (EMS), credited TCEB (Thailand Convention and Exhibition Bureau) for being supportive and was one CVB that impressed him.

He shared that TECB was “engaging”, “very willing to help” meeting planners and have been organising regular supplier updates to “remain connected” during the pandemic.

For EMS’ co-founder and director, MICE and luxury travel, Angela Lee, Australia and New Zealand stands out for good service, creativity and for “having nature”, where different programmes like “cycling and wellness” could be organised.

Apart from not speaking English, Feng said European and US clients needed to know that most Chinese DMCs typically focused on domestic MICE, while Yao said international clients should partner DMCs that could help them understand the different rules and how China operates.

Lee added expectations of overseas meeting groups have to be well managed, citing the example of what to expect during coffee breaks, while Lim added suppliers needed to be “flexible” and help clients “understand what is possible and what can be done”.

Lee also commented that “good controls” and “safe management practices like splitting groups into different hotels” had to be in place.

Yao agreed that a good SOP (standard operating procedure) and standardising it would “make buyers feel safe”, and IME was buying insurance for both the staff and events it was organising.

She continued: “If we run more successful events, we will be more confident and clients will also be more confident to come to Beijing.”

Two new MoUs to bolster Singapore’s business events industry

0
MICE stakeholders at the first Asia CEO Summit MoU signing

The Singapore Tourism Board (STB) inked two Memoranda of Understanding (MoUs) at the Joint Leadership Summit this morning, providing a boost to the business events industry in Singapore and cementing her status as a launchpad for international event organisers.

For the first, STB has signed a three-year MoU with the Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS), and international MICE associations Association of Event Organisers (AEO), Society for Independent Show Organizers (SISO) and UFI, The Global Association of the Exhibition Industry (UFI) to host Asia CEO Summit @ Singapore (ACS@Sg) in 2022, 2023 and 2024.

MICE stakeholders at the first Asia CEO Summit MoU signing

Next, DMG Events, Enterprise Singapore and STB have signed an MoU to anchor Gastech 2023 in Singapore. Gastech, the world’s largest integrated exhibition and conference supporting the gas, Liquefied Natural Gas, hydrogen and energy value chain, is scheduled to take place at Singapore Expo in September 2023.

It will be attended by energy industry thought leaders, policymakers and industrial energy decision-makers, who will discuss trends, opportunities and pertinent challenges faced by the global energy market.

Yap Chin Siang, STB’s deputy chief executive, said: “As Singapore journeys towards Covid-resilience, we will continue to facilitate the safe and gradual resumption of MICE events. The new partnerships are a testament to our solid economic fundamentals and reflect Singapore’s strong standing as a Global-Asia Node for MICE and business. While the pandemic has changed the way we work and travel, Singapore remains committed to strengthening existing partnerships while forging new ones.”

MICE industry has to hasten digital transformation for future events

0
Rankine: organisations needs to be digitally-led

The business events industry is still playing catch up with digital transformation, which has become a requisite for event organisers as countries around the world open.

AMR International’s executive chair Denzil Rankine said at the Asian MICE Forum that in 2019, the industry was 98 per cent analogue and two per cent digital. This meant that when the pandemic swept through the globe, it was a “major shock”, as many were not “prepared for a major change” in having to “deliver services digitally.”

Rankine: organisations needs to be digitally-led

And when the industry had to pivot quickly to digital formats during the pandemic, some virtual tradeshows were less than satisfactory, disappointing both exhibitors or sponsors.

Moving forward, Rankine pointed out that tradeshows and exhibitions will remain the highlight of any industry calendar. He further emphasised the need to use to ensure events are digitally ready, not just with the right apps, but also being able to use the data to better understand visitors’ needs and connect them with the right exhibitors.

Many transactions in the US$29 billion tradeshow industry – according to the Globex annual survey in 2019 – revolve around digital transformation, which has seen a strong annual growth of around five per cent, with an attractive profit level of 30 per cent for large organisers, and 20 per cent for small organisers.

Even before the pandemic, there was already a “low level of customer satisfaction”, Rankine said. He advised events organisers to be “consumer-centric” and be “more focused on understanding and satisfying customer needs”.

Regardless, Rankine remains optimistic that the business events industry will continue to grow post pandemic.

“Organisations that make substantial changes in the way they provide services… will (be able) to take quite a substantial share,” he concluded.

PCAAE to hold The Associations Summit 9 in November

0
The largest gathering of associations has been set for November 24 and 25

The Associations Summit 9 (AS9), presented by the Philippine Council of Associations and Association Executives (PCAAE), is set to be held on November 24-25, 2021 with the support of the Tourism Promotions Board (TPB).

Themed Associations and the Pandemic: Lessons Learned and The Way Forward – A Conversation among Members and Stakeholders, the virtual Summit is expected to draw more than 200 association leaders and professionals here and abroad.

The largest gathering of associations has been set for November 24 and 25

The Summit will feature plenaries and learning sessions, where speakers will share best practices in association governance, leadership and management. Participating PCAAE members will also earn points that could lead to earning the title, Certified Professional Association Executive (CPAE).

The Summit will also be the fitting venue of the Ang Susi Awards 2021 night. Ang Susi stands for Associations nurture National Growth through Social Unity and Sustainability Innovations” and also symbolises the key role that the association community and its professionals contribute to national economic development.

The awards will be given to membership organisations in six categories for their outstanding achievements in helping the environment, empowering people, serving communities, enhancing trade and industry, developing technology solutions, and being agents of change.

Two individual awards, the Association Board Member of the Year and the Association Executive of the Year, will be bestowed on outstanding career professionals who have sustainably governed and managed an association and produced remarkable results, especially during this pandemic.

“Through AS9, we hope to help associations be “future-ready” themselves by knowing what’s out there in terms of peer best practices, as well as for them to think strategically in terms of increasing their sources of revenue, enhancing their profile, and fulfilling their missions.

“We also invite associations to seize the social and professional development opportunities available from the virtual networking with fellow members of the association community,” said PCAAE founder and CEO, Octavio ‘Bobby’ Peralta.

BEIA postpones November conference to 2022

0
The BEIA conference was supposed to happen next month in Hawke's Bay; Napier town pictured

Business Events Industry Aotearoa (BEIA) and Hawke’s Bay Tourism have announced the postponement of BEIA’s 45th Annual Conference in Hawke’s Bay until 2022.

The conference was initially slated for November 1 to 3, 2021. All delegates who have registered and paid for the conference will receive a full refund.

The BEIA conference was supposed to happen next month in Hawke’s Bay; Napier town pictured

BEIA chief executive, Lisa Hopkins, and Hamish Saxton, chief executive of Tourism Hawke’s Bay shared that the postponement was due to the risks associated with the current Covid-19 outbreak, as well as the continued lockdowns in Auckland and Waikato. There is also uncertainty around travel restrictions that have necessitated this difficult decision.

“It was important to both organisations that we delivered on several key objectives. Firstly, to provide an opportunity for our business events community to come together after what has been a torrid two years.

“Secondly, to enable Hawke’s Bay Tourism to showcase their wonderful region. And finally, it was to provide thought-provoking content, which supported our theme of BEing Bold, Brave and Ready,” Hopkins said.

Currently, the new dates for the show have not been announced. Meanwhile, BEIA’s Annual General Meeting will still go ahead online, and a date for this will be confirmed soon.

Qingpu in Shanghai gets a Novotel

0
Novotel guestroom

Accor has opened the Novotel Shanghai Qingpu Excellence Hotel, the latest debut in the string of Novotel hotels across Greater China.

The launch of the Novotel Shanghai Qingpu Excellence Hotel completes a new phase of a complex which combines the new Novotel and the existing Pullman Shanghai Qingpu Excellence which opened in 2019.

Novotel guestroom

Together the Novotel and Pullman hotels offer 524 guestrooms and suites including 300 twin rooms, allowing large corporate and MICE functions to host participants on site.

Across both hotels, 2,300m2 of function space is also on offer, and includes spaces such as the 800m2 pillarless grand ballroom, an outdoor terrace space, and 15 breakout rooms.

Within Novotel is also a Gourmet Bar for coffee and drinks, as well as Tang Restaurant which serves Japanese cuisine for lunch and dinner, alongside a daily international buffet breakfast. Pullman has three other options should guests choose to head that way – the Azur Chinese Restaurant, Q Seafood & Grill or Yue Café all-day restaurant.

Reviews

The Ritz-Carlton, Bangkok

The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike

Mama Shelter Zurich

Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell

Hyatt Regency Kuala Lumpur at KL Midtown

A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.