Asia/Singapore Tuesday, 23rd December 2025
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Cvent unveils CventIQ, an AI-powered platform for events and hospitality

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A screenshot from the CventIQ website

Cvent has launched CventIQ, a new offering which integrates AI capabilities with Cvent’s existing platform to enhance efficiency and collaboration for marketers, event planners, and hospitality professionals.

CventIQ offers a range of features for event planners and marketers, including instant session insights, which analyses audience comments for sentiment and insights on speaker performance and content engagement; AI-driven content creation, which generates content for emails, speaker bios, and event pages, and provides personalised session and networking suggestions to attendees.

A screenshot from the CventIQ website

For hospitality professionals, CventIQ aims to offer curated planner lists and personalised emails, along with AI-powered 3D room layouts; expedite Request for Proposal (RFP) response times with AI-generated proposals and insights; and streamline event execution.

Attendees will also benefit from CventIQ through personalised event dashboards, real-time AI transcripts and slide captures for easy content saving, and AI-generated summaries of event experiences, including sessions and connections.

“CventIQ enhances every aspect of the Cvent platform, and it represents our vision for a more efficient, intelligent, and collaborative future for meetings and events. By infusing advanced AI into the tools our customers already use, we’re empowering them to deliver more engaging events, more efficiently, with greater returns.

“Our launch of CventIQ reflects how we’re bringing trustworthy, practical AI to every corner of our platform so our customers can stay ahead of today’s fast-evolving landscape while remaining focused on what truly drives impact: human connection,” said Cvent CEO Reggie Aggarwal.

TTM+ 2025 delivers carbon-neutral edition

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Cooked meals that were not served at TTM+ 2025300 were donated to the Wat Don Chan Orphanage and the Northern School for the Blind in Chiang Mai

Thailand Travel Mart Plus (TTM+) 2025, held from June 4-6, has achieved Carbon Neutral Event Self Declaration status, marking a major milestone in Thailand’s commitment to sustainable tourism and environmental responsibility.

To achieve this status, the Tourism Authority of Thailand (TAT) partnered with the Provincial Electricity Authority to monitor and calculate carbon emissions generated at the event’s venue, the Royal Park Rajapruek. All emissions were fully offset through the Carbon Knox Declaration platform, positioning TTM+ 2025 as a leading example of low-impact tourism events in the region.

Cooked meals that were not served at TTM+ 2025300 were donated to the Wat Don Chan Orphanage and the Northern School for the Blind in Chiang Mai

The event succeeded in reducing greenhouse gas emissions by 669.84 kgCO₂eq – equivalent to the carbon absorption capacity of 47 trees – and diverted 1,080.63kg of waste from landfill through a comprehensive sorting and recycling system. Waste was categorised into 555kg of general waste, 425kg of food scraps, and 100.63kg of recyclable materials.

TAT also collaborated with Central Tham and Recycle Day to manage waste responsibly. Organic waste was sent to Chiang Mai University for biogas production, while PET plastics and other recyclables were delivered to appropriate processing centres.

In support of the event’s zero food waste strategy, surplus cooked meals that had not been served were distributed to nearby communities. A total of 300 food and water packages were delivered to the Wat Don Chan Orphanage and the Northern School for the Blind in Chiang Mai, extending the positive impact of the event beyond its environmental goals.

TAT governor Thapanee Kiatphaibool, stated that sustainability is the foundation of all TAT initiatives.

“TTM+ is not only a vital international tourism business platform but also a direct reflection of TAT’s mission to drive responsible tourism that benefits both people and the planet. The Carbon Neutral Event Self Declaration at TTM+ 2025 is a clear demonstration of that vision in action,” she stated.

ATPI boosts global services with new office in Makati

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The ICE Manila team

ATPI, a travel and events solutions provider, has launched its new International Center of Excellence (ICE) in Makati, Philippines.

This new facility aims to significantly enhance ATPI’s 24/7 global support capabilities for its clients in high-demand sectors such as marine, energy, corporate, and sports travel.

The ICE Manila team

ICE Manila will provide around-the-clock travel management services, including reservations, ticketing, itinerary planning, post-sales support, real-time traveler tracking, and emergency communication. The centre will also leverage ATPI’s proprietary platforms, CrewLink and CrewHub, designed for crew rotation, logistics, and centralised communication.

Makati City was chosen for its central location, accessibility, and established business infrastructure, and is accredited by the Philippines Economic Zone Authority. The new centre currently has approximately 100 seats and is designed for future expansion.

ATPI is actively recruiting experienced travel professionals, particularly those with expertise in Amadeus and Sabre distribution systems, marine coordination, BPO operations, and corporate travel services.

PCMA boosts APAC leadership with new Regional Advisory Board

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PCMA has announced its 2025–2026 Asia Pacific (APAC) Regional Advisory Board, which will guide PCMA’s efforts to foster economic and social transformation through business events, while strengthening connections across the APAC region and globally.

The newly appointed Board includes: (2025 – 2027)

  • Lisa Hopkins, CEO, Business Events Industry Aotearoa
  • Mala Dorasamy, CEO, Malaysia International Trade & Exhibition Centre
  • Philip Goh, head – global experience marketing, Ciena
  • Will Kataria, country head & senior director, Cvent

Leaders serving the final year of their term include:

  • Andrew Pennington, platform and programmes marketing lead, JAPAC, Google Cloud
  • Anne Jamieson, CEO, Saxton
  • Kerry Lau, head of marketing, ASEAN & SAGE, Oracle
  • Ronald Lim, co-founder & event producer, Think Tank Productions
  • Sakurako Ogawara, director, head of Japan Event Management Group, MetLife
  • Shelley Ryan, events & incentives manager, Fujifilm Business Innovation Australia
  • Stuart Frank, senior director, field events Asia Pacific, Salesforce
  • Tamsyn Barker, managing director, APAC, First agency

Leaders returning for an extended year:

  • Ben Taylor, CEO, APAC, George P Johnson & Project Worldwide
  • Genevieve Lim, executive director, MICE Management, Marina Bay Sands
  • Melissa Holdsworth, chief operating officer, AusIMM

“The APAC Regional Advisory Board represents the diverse expertise and energy of the region’s business events community,” said Florence Chua, managing director, PCMA APAC. “Their collective insights will ensure that PCMA remains relevant, regionally engaged and commercially impactful, creating platforms that elevate business events strategists and suppliers, and drive stronger trade partnerships across APAC markets.”

Michel Scheffers moves to helm Amari Bangkok

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Amari Bangkok has appointed Michel Scheffers as its new general manager.

Scheffers has been a key leader within ONYX Hospitality Group, most recently serving as area general manager Southern Thailand, overseeing Amari Phuket and Amari Vogue Krabi.

He has over 20 years of experience in the hospitality industry.

Alma Resort Cam Ranh names Yen Dang as DOSM

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Yen Dang has been appointed Alma Resort Cam Ranh’s director of sales and marketing (DOSM).

In her new role with Alma, Yen will oversee sales and marketing strategy and initiatives for the resort’s key segments, and report to Alma’s chief commercial officer Frederic Savoye.

The Vietnamese national joins from Mercure Danang French Village Bana Hills, where she was also DOSM.

Her other roles include DOSM at Movenpick Resort Cam Ranh, the cluster director of sales at Mercure Vung Tau and ibis Styles Vung Tau, the DOSM during the pre-opening of Melia Cam Ranh Bay, and director of sales (wholesales) at Novotel Phu Quoc Resort.

Khiri Travel boosts sustainability credentials through talent investments

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Ten Khiri Travel staff have earned the Global Sustainable Tourism Council (GSTC) Professional Certificate in Sustainable Tourism, following the completion of a four-week online course and examination. The endeavour is part of the company’s ambition to be a completely GSTC-certified DMC by the end of 2025.

Those that passed include six of Khiri’s Green Team spokespeople, two general managers, one office manager, and the sustainability coordinator at Khiri Core in head office.

Khiri Travel aims to be a completely GSTC-certified DMC by the end of 2025

The course was led by experts Nia Klatte and Ayako Ezaki, with guest speakers contributing operational insights. Delivered via the TrainingAid platform, the programme featured live sessions, interactive modules and technical discussions.

The instruction will help Khiri strengthen its internal sustainability management system in 18 offices in all the eight Asian countries where it operates.

Sukhum Jarangdej, sustainability coordinator at Khiri Core, said: “GSTC training has elevated technical understanding and Khiri’s readiness for certification across the company.

“It also ensures our local Green Teams are equipped to lead sustainability efforts in meaningful and measurable ways, in practice, not just in theory.”

Each Khiri country office has its own Green Team consisting of volunteer staff who spearhead sustainability projects, support certification initiatives, and foster a culture of eco-consciousness across departments.

To receive personal GSTC certification, participants must pass the exam with a minimum score of 80 per cent. The certification is individual based. It can be retained by the recipient as a qualification for the rest of their career.

Khiri’s three remaining general managers and a newly appointed green team spokesperson from Vietnam are now participating in the training course.

Natalie van Ogtrop, the sustainability manager for Khiri’s parent company, Yaana Ventures, earned the certification earlier this year.

Willem Niemeijer, CEO, Khiri Travel, said: “The training represents a key milestone as Khiri moves toward overall GSTC certification as a company. We are committed to the 4Cs of Conservation, Community, Culture and responsible Commerce. Khiri will continue to lead by example on positive-impact regenerative tourism throughout Asia.”

Western Sydney International Airport nears completion

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Sydney’s new 24-hour airport is one step closer to welcoming its first passengers, with major construction works across Western Sydney International (Nancy-Bird Walton) Airport (WSI) now complete.

Drawing on the region’s natural beauty, WSl’s new terminal marries sustainable-by-design principles and innovative technology to deliver a seamless experience for airlines and passengers at Australia’s first new greenfield international airport in more than 50 years.

The new terminal at Western Sydney International (Nancy-Bird Walton) Airport is supported by advanced technology that will move passengers through the airport at speed

WSI CEO Simon Hickey shared that works on the terminal had started in 2019, when a global competition was held to select project architects. London-based Zaha Hadid Architects and one of Australia’s top firms COX Architecture were picked to develop the initial design concepts of WSI.

The terminal design is emblematic of the World Heritage-listed Greater Blue Mountains Area as well as the Cumberland Plain and the region’s incredible First Nations culture and history.

“People will love spending time in this terminal as they enjoy the iconic vistas of the surrounding Blue Mountains that are reflected in our stunning feature ceiling and take in the thoughtful design and materials like the extensive use of beautiful sandstone that was sourced from a quarry on the Central Coast,” he said.

“Visitors will be welcomed by the stories of Dharug country that will connect the world with more than 60,000 years of Aboriginal culture while also highlighting the vibrant communities of Western Sydney.”

The terminal has a climate-responsive facade, and more than 6,000 solar panels affixed to its roof to provide energy efficiency and renewable electricity. In addition, it will collect and recycle rainfall for use in airport operations such as bathrooms, irrigation, and cooling towers.

Hickey added that WSI will provide Sydney with a 24-hour international gateway and offer passengers flying out of WSI a quick departure with the help of next generation technology. With both domestic and international gates located under one roof, travellers’ connections will also be simple and efficient.

WSI is on track to open for domestic, international and air cargo services in late 2026.

Immigration NZ eases entry barriers

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Immigration NZ’s director of visas, Jock Gilray, at Meetings 2025 in Auckland

Immigration New Zealand (NZ) is working to ease entry barriers for international business events visitors, with dramatically improved visitor visa processing times and approval rates.

A dedicated process to support large business events groups was highlighted by Immigration NZ’s director of visas, Jock Gilray, at Meetings 2025, promising more attention and tailored guidance for event delegates.

Immigration NZ’s director of visas, Jock Gilray, at Meetings 2025 in Auckland

According to Gilray, average processing times have decreased from nine working days in 2023 to six days in 2024 for visitor visas, with NZeTA approvals now commonly delivered within 72 hours.

“Over the last 12 months we have been really focused on improving our performance, particularly when it comes to visa processing, and we are seeing some significant improvements,” he said.

This includes progress in key Asian markets such as China and India. In China, processing times have improved from an average of eight working days in 2023 to six in 2024. In India, average processing times have dropped from 13 to nine working days, with a record 66,000 approvals granted to Indian nationals.

“While we are not back to pre-Covid visitor visa volumes, in 2024 we received nearly 260,000 visitor visa applications from China, compared to 220,000 in 2023,” said Gilray. “We are continuing to look at ways we can make improvements in this space, with our Head of Immigration, Alison MacDonald, recently visiting China to meet with stakeholders.”

India, he noted, remains a “complex market” that has required more attention. “Two years ago there was a significant surge of lower quality applications, which contributed to a decrease in the approval rate and longer processing times. At one point in 2023, the approval rate dropped 50 per cent and the average processing time was over a month, which would have caused immense frustration.

“But last year, we approved 66,000 visitor visa applications for Indian nationals, more than any year before the pandemic,” he added.

To ensure smooth group arrivals, Immigration NZ is encouraging early notification through a dedicated contact process. For events expecting 30 or more international attendees, applications should be submitted at least three months in advance.

Gilray cited recent examples, including a late rush with two weeks’ notice for a 700-person conference in Christchurch which caused delays and missed sessions.

“I want to reinforce that immigration NZ is committed to working with business events to make New Zealand more accessible, competitive and welcoming for global business events… The sooner we know about an event and its attendees, the better we can support it,” he said.

North Phuket hotels unite to elevate region’s MICE potential

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Decision-makers from hotels in northern Phuket meet

A consortium of hotels in north Phuket has come together under a new private-sector initiative to reposition the region as a compelling destination for corporate groups.

Led by The Slate and involving up to 20 hotels, the campaign was sparked during a leadership luncheon in Bangkok earlier this year, where Jeff Fongmool, founder and CEO of MICE Magnet Asia, proposed the creation of a unified identity for north Phuket.

Decision-makers from hotels in northern Phuket meet

Drawing on his DMC expertise, he presented fresh ideas around community-focused tourism and off-property experiences, highlighting the area’s natural assets and connectivity. The proposal resonated strongly with local hoteliers, which ultimately led to the creation of the Above & Beyond slogan – an expression both of the region’s location and its elevated vision for tourism.

“When Jeff told us we should talk more about the north of Phuket, it really sparked something,” said Claude Sauter, general manager of The Slate.

“When we launched the idea, people were very curious. About 90 per cent of the hotels we invited to the first meeting (on June 5) showed up – general managers who are usually too busy made time because they saw the potential,” he said.

Stretching from Naithon and Nai Yang to Mai Khao, Phuket’s north boasts luxury and independent hotels, marinas, golf courses, and national parks – many just five to 10 minutes drive from Phuket International Airport.

“We used to avoid saying we were close to the airport, fearing people would think of noise. But for MICE organisers, that proximity is now a real advantage,” Sauter said.

The campaign is not limited to hotels – even Bumrungrad International Hospital, which is building a facility in the north, has joined in early discussions.

“It is not just about hotels – it is about creating a destination. That includes healthcare, marinas, and community tourism – particularly with two to three local communities that have emerged as strong players in the north,” he explained.

Moreover, Sauter highlighted there has been an increased interest in local experiences such as growing rubber trees, visiting pineapple farms or planting rice.

Moving forward, the group plans to approach the Thailand Convention and Exhibition Bureau (TCEB)’s and private sector consortiums such as Thailand Incentive and Convention Association to build on the campaign.

“It aligns well with TCEB’s strategy to segment Phuket into distinct zones,” said Sauter. He was referring to the new “Anatomy of Phuket” approach publicised by the government earlier this year which splits the island into four districts with unique selling points. These selling points Sauter noted, will help planners “make it easier to understand its possibilities as a destination”.

The North Phuket campaign – for which a website has already been launched – will roll out a series of strategic marketing efforts designed to amplify the region’s appeal to event planners and corporate travellers.

These include fam trips for event organisers and media, hyper-local storytelling through short-form video content, a micro-publication focused on community, culture and sustainability, and a mobile-first digital campaign aligned with current booking behaviours.

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