Asia/Singapore Saturday, 2nd May 2026
Page 609

Planners scramble for change in plans as Taal rumbles on

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Taal volcano and Taal-Lake in Tagaytay City

Business events in the Philippines have been rudely interrupted at varying degrees by Taal Volcano’s spewing of ashes early this week and the probability of a major eruption anytime.

Taal Vista Hotel in upland Tagaytay, boasting one of the best panoramic views of the volcano below, has some events scheduled this week that were cancelled, rescheduled or moved to its sister hotels in Manila, as well as Conrad Manila and Park Inn by Radisson North Edsa.

Taal volcano and Taal-Lake in Tagaytay City

There was a big event that was cancelled altogether because logistics-wise, it would be difficult to move to another venue, said Lourdes Macalindong, vice president commercial of SM Hotels and Conventions Corp.

“It’s painful,” she said, as the first quarter of the year is high season for business events, and Tagaytay is popular for kick-off meetings and national conventions.

Macalindong said another SM property, Pico Sands Hotel in Batangas, has not experienced ashfall from Taal Volcano but guests wanted alternative routes to the hotel to avoid the Tagaytay route that is affected by volcanic ash.

Other sources told TTG Asia that Metro Manila was affected to a lesser extent in that business event delegates were not able to fly in when Ninoy Aquino International Airport was closed from Sunday evening to Monday morning.

Although far from Taal Volcano, the metro had its share of ashfall that could affect one’s health as well as airline and airport operations, leading events organisers to cancel and reschedule activities this week.

Lima Park Hotel in Malvar, Batangas, which sits away from the path of volcanic clouds, has become a better option against properties north of Batangas and including Metro Manila.

“Up until this time, there has been no event cancellations. At the moment the hotel is fully-booked and has several on-going business conferences/events,” said the hotel’s director for marketing and corporate communications, Rosalind M Landicho.

The Philippine Department of Tourism released an alert this morning that advised an immediate cessation of all tourism activities within the Taal Volcano danger zone, in line with the Philippine Institute of Volcanology and Seismology, Department of Science and Technology’s continued Alert Level 4 warning.

To read about what Philippines’ stakeholders have to say about Taal at ATF, click here.

Thai MICE players worry in lieu of challenging year ahead

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Thai MICE players think that 2020 will be challenging for business; Silom, downtown Bangkok pictured

MICE stakeholders in Thailand feel that this year will be a challenging year given that a strong Thai baht, as well as global political factors such as the US-China trade war tension, will lower both inbound and outbound client budgets, pushing them to choose cheaper destinations.

Due to international economic volatility in the form of US-China trade tensions, intense room rate pressure in Thailand, and the currency appreciation of the Thai baht, “long haul travellers from Australia and European countries – especially from Scandinavia, Germany, France and Italy –” have decreased, stated Dave Chang, managing director, Asia MICE Planner.

Thai MICE players think that 2020 will be challenging for business; Silom, downtown Bangkok pictured

Addy Ritthirong, managing director, Eventage (Thailand), agreed: “The strong Thai baht has also directly impacted travel destination trends, with many clients (skipping Thailand and going for) something new, and giving less costly destinations such as Myanmar, Vietnam and Cambodia a shot.”

“Although very strong demand continues to come from Asian feeders led by India, Malaysia and Singapore, the number of quality travellers has dropped, and this extends to MICE,” added Chang.

And this is coupled with the decrease in a majority of his clients’ budgets. Chang revealed: “The majority of our clients’ budgets have dropped more than 30 per cent when compared to 2018-2019. Many three- and four-star local chain hotels and resorts have gained more bookings from FITs and group tours; and are now being chosen over five-star international chains.
(It is no different for the MICE market), where corporate clients are prioritising good value and often find a solution in local resorts who are able to fulfil their budgets.”

“Clients have tighter budgets this year, (and as such are) scaling down the number of delegates or even shortening the length of their stay. In contrast, their demands and expectations are higher. They shop around direct from the end-user, and through event planners and organisers, in order the get the cheapest costs,” Ritthirong noted.

However, Christian Stoeckli, general manager of Diethelm Travel Thailand, remains optimistic, estimating that clients’ budgets for MICE travel should be at least the same as in 2019 or even higher. But Stoeckli admitted that budgets and plans could be easily affected by global issues ranging from Brexit in Europe to heightened tension between US-Iran.

PCEB unveils new incentives and support for Indian MICE groups

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Penang sellers meeting with Indian buyers during the roadshow

To further attract the Indian outbound MICE market, the Penang Convention & Exhibition Bureau has rolled out a specialist programme, as well as introduced a new support package, as part of a roadshow to India.

The Penang Specialist Programme will be a full-day workshop and Indian stakeholders with first-hand knowledge of Penang. The certification is valid for three years upon which qualifying members will be invited for recertification.

Penang sellers meeting with Indian buyers during the roadshow

Among the incentives that the Penang Specialists can qualify for are incentives for group sales of 100 pax and above, fam trips to Penang, opportunities to attend PCEB’s training and networking programme in Penang and India, and more.

A new support package specially tailored for the Indian market has also been rolled out. Support packages start from as low as sponsorship of souvenirs and welcome luncheon for the organisers valued at RM3,500 (US$858; for confirmed meetings/conferences of 50 to 100 delegates) to hosted site inspections, welcome luncheon for organisers, cultural performances and souvenirs valued at RM10,000 (for incentive groups of 501 delegates and above.)

These announcements and activities were part of the Penang Roadshow to India 2020, led by Penang’s minister for tourism Yeoh Soon Hin and CEO of PCEB Ashwin Gunasekeran, and supported by a delegation of 14 hotel, attraction, and DMC partners.

The roadshow began in Mumbai on January 13, and the team was in New Delhi on January 15. Next up are Chennai on January 17 and Kochi on January 20. In each city, there will be a B2B engagement session with Indian MICE stakeholders, as well as a media session with local Indian and MICE media.

“The number of Indian travellers to Penang has also increased in recent years. The Penang Immigration Department reported that for the period between Jan to Dec 2019, 61,847 Indian travellers visited via the Penang International Airport and Penang Swettenham Port (cruise liners) compared to 43,537 in the same period in 2018. This is a 42 per cent increase, making it one of the healthiest growths we have experienced,” revealed Gunasekeran.

“India is one of the top five markets for business events in Penang, and over the past years, we have received encouraging interest from event planners and conference organisers. In 2019, four per cent of business events of Asia-Pacific origin was from India, contributing RM268.6 million (US$65.9 million in estimated economic impact,” he added.

Italy’s Ega joins World PCO Alliance

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A screenshot from the Ega website

The World PCO Alliance has welcomed Rome-based Ega worldwide congresses & events into its association, and with that now boasts 20 firms around the world in its network.

Ega worldwide congresses & events has offices in Rome, Milan and Basel, Switzerland, and has worked with over 1,000 clients. It has a team of more than 30 meeting experts.

A screenshot from the Ega website

Some of the company’s recent projects include EXPO 2015 in Milan, G7 Conference 2017 in Taormina, World Congress WAIMH 2018 in Rome, and European Congress ESERA 2019 in Bologna. It is also the official housing agency in Milan for the European Association for Osseointegration 2021.

Founded in 1965 by Emma and Cristina Aru, Ega worldwide congresses & events specialises in international association conferences, institutional
and governmental meetings and corporate, as well as public events. Today, Ega is led by Claudia Maria Golinelli, full professor of event management at the University of Rome Tor Vergata. Gaetano Maria Dieni, International Business Manager at Ega, represents the third generation in the family business.

“One of the appealing factors of applying to the World PCO Alliance was the fact that partnership is limited to one PCO per country and that there is a preference for agencies which primarily are active in their home market,” said Alain Pittet, Ega’s executive director, international business development.

“We are very happy that the World PCO Alliance has accepted us as their partner for Italy, as we strongly believe in the power of a global network of partners which together provide high-quality local solutions for clients.”

Beyond Asia: From Dusk to Dawn; Oregon Convention Center; and Marhaba

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From Dusk to Dawn on display against . Photo credit: Meno Greenspan
From Dusk to Dawn on display against a backdrop that is Masada National Park. Photo credit: Meno Greenspan

New multimedia show at Masada National Park
The Israel Nature and Parks Authority has unveiled a 45-minute multimedia show, From Dusk to Dawn at Masada National Park, part of a larger historical exhibit.

Visitors start at the western side of Mount Masada, which offers historical information zones along the route that takes the visitors to the performance. The short film then takes visitors behind the scenes to learn about the archaeological excavations on Masada, as well as two audio zones that recount the story of the Roman siege of Masada and King Herod’s extravagant lifestyle.

The performance makes use of innovative video-mapping technology, as well as advanced lighting and sound effects, and is projected onto Mount Masada, its “screen”.

The open-air theatre hosts up to 1,500 people, and showtimes are every Tuesday and Thursday after sunset (winters 19.30, summers 20.30 or 21.30).

There is also a camping area to accommodate overnight visitors.

Oregon Convention Center completes US$40m renovation
Oregon Convention Center (OCC) in Portland, US, has completed its US$40 million renovation project, its first large-scale renovation since the venue was built 30 years ago.

The refurbishment includes updates to numerous public spaces in order to improve accessibility for event attendees, provide more space options and elevate design aspects. A plaza has been carved out to provide an outdoor space option for events, which will also serve as a community space for locals, staff and event attendees.

The completion of the renovation coincided with the opening of Hyatt Regency Portland hotel, adjacent to OCC. The sizeable convention hotel boasts 600 guestrooms, alongside spaces for meetings and events.

Marhaba updates its international lounge network
Marhaba, dnata’s airport hospitality brand, is expanding its international network in four different countries.

For starters, the airport services provider will be expanding its flagship lounge in Dubai (UAE), as well as opening an additional facility in Geneva. The expansion of the UAE lounge will be completed by summer, while the new Swiss lounge is expected to open by the end of 2020.

Two existing dnata lounges at the airports of Geneva, Zurich and Singapore will also undergo refurbishment and rebranding, bringing all facilities in the company’s network under the same brand in the next two years.

All facilities will offer comfortable seating, superfast Wi-Fi, and international buffet catering to a wide range of dietary requirements. Several lounges will also feature a quiet zone for relaxation, shower facilities and dedicated kids areas.

Marriott makes several changes to Asia-Pacific leadership team

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From left: Bart Buiring and Peggy Fang Roe

Marriott International has made several changes and promotions to its Asia-Pacific leadership team, with immediate effect.

First up is Bart Buiring, who now assumes the post of chief sales and marketing officer, and is based in Hong Kong. He was previously the company’s chief operations services officer, Asia-Pacific.

From left: Bart Buiring and Peggy Fang Roe

In his new role, Buiring will oversee the Asia-Pacific consumer strategy to Marriott International’s core hotel business and brands. This includes brand management, marketing, sales & distribution, revenue management, loyalty, customer experience, digital and communications. He has been tasked with the building of the Asia-Pacific customer base, adapting Marriott Bonvoy to the local market, while also leading the sales organisation and driving Marriott International’s Asia Pacific distribution and pricing strategy.

Meanwhile, Peggy Fang Roe, previously the chief sales and marketing officer for Marriott International Asia Pacific, will transition to the newly-established role of global officer, customer experience, loyalty and new ventures at company’s headquarters in Bethesda, Maryland, US.

Roe will be responsible for orchestrating the end-to-end guest experience and the development of new ventures to accelerate customer engagement, including the continued growth of Marriott Bonvoy globally.

In addition, Rajeev Menon has been promoted to president of Asia Pacific (excluding Greater China); and Henry Lee to president of Greater China.

Take events to new heights with Sands Resorts Macao’s latest offer

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The Venetian Macao's ballroom

Sands Resorts Macao will be unveiling its More Than Just Meetings offer at the start of next month.

Valid for bookings made between February 3 and May 31, 2020, and events held from February 3 to December 31, 2020, event planners can choose from a list of offers, in accordance with the number of rooms booked.

The Venetian Macao’s ballroom is one of the numerous function spaces at Sands Resorts Macao

Perks include five per cent discount on the master bill; one complimentary room for every 25 rooms booked; one complimentary room upgrade for every 25 rooms booked; 15 per cent discount on gondola rides and 50 per cent discount on Eiffel Tower experience; and 50 per cent discount on selected in-house entertainment

Event planners can choose four of the above offers when reserving over 200 rooms on a minimum of one of the nights within their stay period.

Smaller events that require fewer rooms will also have the opportunity to enjoy one benefit for 25-100 rooms daily booked; two benefits for 101-150 rooms booked on minimum of one of the nights; and three benefits for 151-200 rooms booked on minimum of one of the nights.

In addition, event planners and delegates are also entitled to 50 per cent discount on Cotai Water Jet ferry tickets, 20 per cent on in-house audio-visual equipment rental, 10 per cent on new teamLab SuperNature Macao experience and Deluxe Privilege Booklets offering savings at Sands Shoppes Macao stores.

The offer is available at seven Sands Resorts Macao hotels – The Venetian Macao; The Parisian Macao; The Londoner Hotel; Four Seasons Hotel Macao; Conrad Macao, Cotai Strip; Sheraton Grand Macao, Cotai Strip and The St. Regis Macao, Cotai Strip.

Email sales@sands.com.mo to book.

Hyatt debuts first Japanese beach resort

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Located on a private island connected by bridge to Onna, on the west coast of Okinawa, the Hyatt Regency Seragaki Island Okinawa offers 344 guestrooms.

A Standard Room measures 38m2 in size and comes with a lagoon view or ocean view, while a Premium Room, featuring a corner position, is 51m2; there are also six suites. Guests staying in a Suite or Club Access Room are also afforded access to the Regency Club Lounge.

Hotel facade

For functions, there are five ocean-view banquet rooms on-site. The smallest, at 60m2, can accommodate 30 pax in banquet- or classroom-style and 35–40 pax reception-style. The largest is 150m2, with capacity for 80 pax in any format. A pre-function room is also available for hire. Meanwhile, the 24-key Beach House across from the main hotel can be booked in its entirety for groups.

These meeting spaces are complemented by six dining destinations. Guests can also enjoy drinks at the Lobby Lounge, Lobby Bar, Firepit Terrace or Poolside Bar. Recreational facilities include an indoor and outdoor pool, lagoon, Spa Hanari, fitness centre, and activities such as morning yoga and stand-up paddleboarding.

Shangri-La Hotel, Singapore names new resident manager

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Shangri-La Hotels and Resorts has recently welcomed Allen Khoo as resident manager of Shangri-La Hotel, Singapore.

In his new role, he will support general manager Tane Picken in the group’s first Shangri-La hotel. As resident manager, Khoo will be responsible for overseeing the operations and driving optimal guest experiences across Shangri-La Hotel, Singapore, Shangri-La Apartments and Shangri-La Residences.

Khoo joins the flagship hotel with more than 13 years of hotel leadership and hospitality management experience in Shangri-La Hotels and Resorts across Malaysia, China and Taiwan.

Prior to his move to Singapore, he was the resident manager in Shangri-La’s Tanjung Aru Resort & Spa, Kota Kinabalu, from May 2017.

Going the extra mile

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Hot idea
Bring technology into the programme, such as projection mapping, to enhance creative delivery



Event brief
In celebration of its 50th anniversary, Business Events Sydney (BESydney) organised a four-day familiarisation trip for key prospects and clients from its core markets in Asia, namely, China, India and Japan. Besides strengthening ties with these trade partners, the event was also an avenue for the destination marketer to showcase new products and experiences in Sydney and its surrounds to inspire future incentive events.

BESydney worked with a host of local industry suppliers, strategic partners and government agencies to pull off a spectacular show that would also convince clients who had already visited Sydney that this destination warranted repeat visits.

Highlights
BESydney took the familiarisation trip to a whole new personalised level. After conquering the world-famous Harbour Bridge, delegates were treated to a panoramic view of an art and light projection show on the sails of the Sydney Opera House, as the day of their climb coincided with Vivid Sydney, an annual festival of light, music and ideas.

Another highlight was the welcome dinner-in-the-dark hosted in Luna Park, which featured projection mapping technology to deliver a multisensory dining experience. Projected designs changed along with the programme and presentation of food.

The closing dinner was memorable too, one that was infused with Aboriginal elements on Goat Island. It came with a surprise performance by the Australian Girls Choir and a dazzling explosion of fireworks over the Harbour Bridge to conclude the event.

BESydney’s efforts yielded positive payoffs: Delegates spoke of their newfound good impression of Sydney, and discovery of fun experiences in Sydney’s suburbs that they did not think were possible before. Think sand dune quad biking in Port Stephens and horse riding at a ranch within a two-hour drive from Sydney.

Challenges
This was one of BESydney’s biggest fam trips, in terms of participant numbers and investment dollars, according to BESydney’s regional director for Asia, Sinead Yeo.

“It’s not always easy to combine different markets together into one core programme. We worked around that by splitting the various markets up into different activity groups. For example, the Indian group visited the iconic Sydney Cricket Ground and spent time with (Australian) cricketing legend Stuart MacGill, while the Japanese contingent went to Manly Beach, as beaches were high on their requests,” she said.

To overcome the other major challenge of catering to the food preferences of different nationalities, BESydney arranged for separate dining experiences. During combined dining sessions, organisers opted for an array of Asian and vegetarian offerings to tickle everyone’s taste buds. BESydney also impressed with its swift response to last-minute requests. One chilly day after scaling the Sydney Harbour Bridge, it had its scheduled restaurant prepare a hot soup within 30 minutes, in time for the arrival of all groups.

Event BESydney 50th Anniversary Sydney Familiarisation
Organiser Business Events Sydney
Event company Business Events Sydney
Venue Various hotels and attractions in Sydney and regional NSW
Date May 26-30, 2019
Attendance 21 corporate clients, travel agents and media

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