Global corporate travel management company FCM Travel Solutions has created Marketplace, a virtual gateway to its negotiated air fares, hotel rates, car rental and rail booking options.
FCM clients have access to specialist fares from 420 airline partners, 112 global rail providers, and car hire deals in 97 countries. In terms of hotels, Marketplace offers 20 million room rates including five million negotiated rates at 650,000 properties globally and 2.3 million exclusive promotional room night rates at 60 hotel brands worldwide.
FCM promises “unrivalled range of travel content” on its Marketplace
The gateway is part of FCM’s approach to giving customers access to its business travel content via multi-channel online and offline sources from across its global network.
Vicki Parris, director of operations for South-east Asia and Hong Kong, said in a statement: “Travel content is vast and covers a huge array of choice which can be confusing for the corporate customer. Marketplace is consolidating all content in one place.”
“Through Marketplace, travel buyers can be assured of getting the best value, the widest choice of air content, hotel rates, price parity across channels and so on, in order to achieve cost-savings and ROI on their travel programme. Through Marketplace, travel buyers can provide a diversity of choices for their travellers and be safe in the knowledge that they can capture data from all bookings made in order to satisfy duty of care,” added Parris.
The global economy is doing well overall but uncertainties are set to put a damper on pricing
According to the sixth annual Global Travel Forecast, published today by CWT and GBTA, prices in the global travel industry are likely to slow in 2020 – with flights rising a modest 1.2%, hotels rising only 1.3%, and rental car rates up 1% (in US$ terms), despite posting sharp rises this year.
While the global economy is doing well overall – and expected to grow a solid 3.6% in 2020 – a raft of uncertainties are set to put a damper on pricing.
The global economy is doing well overall but uncertainties are set to put a damper on pricing
“The risks and ambiguity have increased over the past few months – not least the threat of escalating trade wars, the impact of Brexit, possible oil supply shocks, and the growing likelihood of recession,” said Kurt Ekert, CWT’s president and CEO.
Airfares in Hong Kong are projected to rise 0.4% (in local currency terms; 0.5% in US$ terms), lower than the Asia-Pacific and global averages.
“Cathay Pacific delivered a strong performance last year, after its transformation strategy launched in 2017 led to a series of productivity improvements and cost-savings,” said Elis Kodra, director, CWT Solutions Group Asia-Pacific.
“However, with fierce competition from foreign carriers, we anticipate that the growth in airfares will continue to moderate for the remainder of 2019 and into 2020. Furthermore, with Cathay Pacific’s acquisition of HK Express in July, we see low cost-carriers potentially entering a new era of growth in the market, which will also put downward pressure on average ticket prices.”
Meanwhile, hotel rates in Hong Kong are expected to climb 3% (3.1% in US$ terms) – but if the recent public unrest in the city has a significant mid-long term impact on occupancy rates, that could push prices lower.
“Technological advancements and an increasingly volatile economic and political landscape across the globe have changed the way today’s travel buyers need to do their jobs,” said Scott Solombrino, GBTA COO and executive director. “This annual forecast provides insights into the key drivers forcing these shifting priorities and gives a road map for travel buyers looking to plan their 2020 travel programmes.”
Asia-Pacific
Air: 1.3% Hotel: 1.3% Ground: 0.5%
Asia’s expansion has slowed down due to worsening US-China relations, tighter global financial conditions, and natural disasters. But the region remains the most dynamic, with steady GDP growth, benign inflation, and a sense of optimism.
Air: In Asia-Pacific, the shutdown of India-based Jet Airways’ operations in April created a gap in the market for some key routes, and the reduced competition has meant higher airfares – but with other airlines adding capacity to fill the vacuum, fares have begun to normalise.
Hotel: Asia’s hospitality industry is booming with hotel investment volumes predicted to grow 15% year-on-year. Japan will host the Rugby World Cup later this year, and the Olympic and Paralympic Games in 2020, which will boost visitor numbers to the region. The Japanese hotel market is seeing a sharp increase in supply to accommodate the anticipated surge in visitors to the country during these events.
Ground: In China, steady demand and increased competition will hurt car suppliers. Across Asia-Pacific, ride-sharing is booming, with many companies allowing their employees to use these services for business travel. Providers like Didi Chuxing, Grab, Go-Jek and Ola are pursuing aggressive expansion plans, while also taking steps to put more stringent safety measures in place.
Europe, Middle East & Africa
Eastern Europe: Western Europe: Middle East & Africa
Air: -0.2% Air: 0.5% Air: 2.2%
Hotel: 0.7% Hotel: 0.7% Hotel: 2.5%
Ground: 1.5% Ground: 0.5% Ground: 0.5%
The International Monetary Fund (IMF) expects steady growth, ranging from 0.3% in the Middle East to 1.6% in Europe, and 3.6% in Africa. Across Europe, labor unrest, climate change protests, global trade wars, rising oil prices and regional terrorism all have the potential to cause a slowdown.
• Air: Istanbul’s new airport, one of the largest in the region, will likely change flows between Europe and Asia, providing an alternative stopover point for flights to China and Eastern Asia.
• Hotel: Denmark and Egypt are both countries to watch, with hotel prices in Denmark expected to fall next year. On the other hand, Egypt’s rates are on the up – projected to rise by 4.7% – as its economy settles down after a period of unrest.
• Ground: Eastern Europe’s franchise model for rental car businesses will see slightly higher growth of 1.5%, due to supply and demand in the region. Rail prices still vary greatly across EMEA due to inconsistent regulation.
Latin America
Air: -1.6% Hotel: -0.4% Ground: 1%
Economic activity in Latin America continues to grow – albeit slower than anticipated – and is expected to rise 2.5% in 2020. A volatile political and economic situation in some of the largest economies like Argentina, Mexico and Brazil will hurt prospects.
Air: Given the long distances, a growing middle class, and low market penetration of air travel, there are many opportunities, and airlines are making the best of them. Since 2017, several new carriers have entered the market and low-cost carriers have gained significant share in Brazil, Mexico and Colombia.
Hotel: Following a steady decline in new hotels from a 2015-2016 peak, things may be picking up, with Mexico leading the way. More than 10 new corporate chain hotels opened in the region in the first quarter of 2019 with growth set to continue throughout 2020. Properties in Mexico and across Latin America are likely to continue to cut prices.
Ground: A slight increase for rental cars is driven by growing demand in Brazil, the region’s biggest economy. Rental car companies report a cultural shift towards sharing cars rather than owning them, and growth in tourism is also boosting the industry.
North America
Air: 2.3% Hotel: 2.3% Ground: 1%
While the US economy is thriving, there is growing uncertainty, due to tariffs and trade wars. US GDP growth is set to slow to 2.1% in 2019, and slow further in 2020 and 2021, to 2% and 1.8%, respectively.
Air: Flight prices are expected to rise, reflecting the strong economies of the US and Canada. Most airlines are looking to ancillary fees as a way to stay competitive, so costs of services like Wi-Fi and lounge access may be up for negotiation for corporate travellers.
Hotel: The hotel industry has seen slow, but steady growth. A gradual slowing will help rates return to normal, correcting the high prices seen in some of the major cities. Technology-focused areas – like San Francisco, San Jose, Seattle and Vancouver – are still seeing growth. However, demand in these cities has been high for so long that prices have risen too far – and business travellers are staying further out in response.
Ground: Due to the nature of long-term contracts, we are unlikely to see any upward trends in pricing until 2021 or 2022. Traveller preferences are dictating a change in car preferences, shifting away from traditional sedans in favour of more versatile SUVs and trucks.
For the full report, download the 2020 Global Travel Forecast here.
Taking your ideas and bringing them to market through learning, mentoring and investor support
IBTM World has launched Event Business Accelerator, an investment and mentoring programme for young business events professionals.
Event Business Accelerator will give people with an idea, product or service relevant to the events industry the opportunity to participate in an intensive mentoring programme, culminating in a live pitch for funding to a panel of potential investors at IBTM World.
Take your ideas and bringing them to market through learning, mentoring and investor support; showfloor at IBTM World pictured
Selected participants will get to participate in an intensive mentoring programme of workshops, webinars and one-to-one sessions with a team of industry experts. These mentors will support them as they develop and scale their ideas and businesses ahead of pitching for funding to help bring their idea to fruition or to grow their existing business.
On November 19 and 20 at IBTM World, mentees will participate in live pitches to a panel of investors.
IBTM World is inviting submissions from individuals up to the age of 35, who have a bright idea for an events business, product or service, or who have up to three years’ experience in running their own business related to the events industry. The entries will be scored by a panel of industry judges, with finalists being selected and announced this September 2019.
Applications for the Event Business Accelerator are now open and will close on August 23.
Singapore has been chosen, by members of the International League of Dermatological Societies (ILDS), as the host of the 25th World Congress of Dermatology in 2023.
Themed Dermatology Beyond Borders, the 25th World Congress of Dermatology will be held in July 2023. Delegates will have opportunities to share regional expertise in clinical areas and research, alongside patient and community engagement. Among other programmes, they will also be able to attend plenary and breakout sessions, workshops and potentially, site visits to dermatological facilities.
Singapore will welcome dermatology experts in 2023
The Dermatological Society of Singapore (DSS) will also offer scholarships to young trainees, doctors and delegates from low- income and lower-middle income countries to participate in the Congress. Part of the budget surplus from the Congress will be channeled towards training and exchange programmes, particularly in South and South-east Asia, thus developing regional dermatology further.
It will be the largest medical convention ever hosted in the Republic, and will attract around 15,000 local and foreign delegates, and generate over S$28 million (US$20.4 million) in tourism receipts. The event in 2023 also marks the first time that it is held in South-east Asia.
ILDS members voted for the Republic to be the destination for the next meeting over five other cities. Singapore’s bid – made on behalf of South-east Asia – was spearheaded by DSS, with support from public agencies and industry stakeholders such as Singapore Tourism Board, as well as the League of ASEAN Dermatological Societies and other regional dermatological societies.
The ILDS has over 190 member societies from more than 80 countries, including Singapore, and represents over 200,000 dermatologists.
Held every four years, the World Congress of Dermatology has a 130-year history. The previous Congress was held in Milan, Italy last month.
A proposal to develop a medical and wellness tourism event was selected as the winner of the 2019 Singapore MICE Challenge, a competition among Singapore students interested in becoming business events professionals.
The winning event, Singapore Medical and Wellness Tourism 2020, aims to provide a consumer platform with pricing transparency, showcase South-east Asian medical and wellness offerings to the global market and curate an online medical and wellness market place.
2019 Singapore MICE Challenge Winning Team
Wong Lik Hung Dalton, Bronte Bernadette Santa Maria, Uzen Tan and Emmaline Woo Suci of Team Voyage from Singapore Institute of Technology were among the six finalist teams of schools participating in the competition held on July 26.
The team will present their ideas at 2020 PCMA Convening Leaders in San Francisco held January 5-8.
The Singapore MICE Challenge, held annually in conjunction with the Singapore MICE Forum, is an initiative created in 2015 by SACEOS and supported by PCMA Foundation.
Prague Congress Centre expands further
Prague Congress Centre (PCC), the largest congress centre in the Czech Republic, is in the midst of adding another function space to its portfolio of 70 halls, lounges and meeting rooms of various sizes.
Set for an opening in 2023, the construction of a new building will expand PCC’s exhibition space by another 5,000m2. PCC has stated that its ambition is to bring the world’s largest congresses to the country, and the new space will increase its capacity to host mega events.
“Besides making the congress offer more attractive, the construction will solve the revitalisation of the public space of the entire Pankrác Square,” said Pavel Habarta, CEO of PCC.
Global travel network WIN launches M&E division
UK-headquartered global travel network WIN has launched a meetings and events offering, WIN M&E, to support its 6,000 travel agent members in 70 countries.
The new WIN M&E division was born from a desire for a centralised meetings and events solution. It will provide resources, expert knowledge and a white-labelled full-service event management offering for all WIN members.
WIN M&E assistance will range from access to expert M&E knowledge and venue-finding to marketing support and event technology, as well as training and development. WIN members will also have access to pre-negotiated hotel rates.
Neil Armorgie, CEO of WIN, said in a statement: “There is major growth in the SME sector which is driving the need for small- to mid-size meetings. The global M&E market is estimated to be worth approximately US$800 billion globally so this new solution will provide our members with the fantastic opportunity to grow their revenues within this sector, service the needs of their existing clients and pitch for new business.”
Flagship Crowne Plaza hotel in Atlanta reopens
The Crowne Plaza Atlanta Perimeter at Ravinia, has reopened after a nine-month closure and renovation.
The hotel now features 495 of the signature and patented WorkLife guestrooms; three restaurants designed in collaboration with Kimpton Hotels & Resorts, another IHG brand; and over 2,900m2 of meeting space.
The Plaza Workspace flexible lobby solution is also integrated into the common areas, with various work and meeting solutions including two bookable-by-the-hour Studios.
This property is part of the reinvention of the upscale hotel brand, which promises to meet the continued guest demand for flexible spaces.
AirAsia has appointed telecommunications executive Ricardo Isla as the new CEO of AirAsia Philippines.
He takes over from Dexter Comendador, who will continue working with AirAsia Philippines as COO. Comendador was appointed as CEO on January 10, 2017.
Isla joins AirAsia after more than a decade of international product development, sales and distribution experience with Philippines’ telecommunications giant PLDT Global Corporation. In addition to his most recent role as regional head of operations for the UK and Europe, Isla has held general manager positions in its international retail business, as well as in the US, Italy and Singapore.
Set in the heart of Singapore, The Westin Singapore provides exceptional meeting facilities for you to host your next meeting or social gathering. Its state-of-the-art function facilities encompass 1,350m2 of 10 versatile meeting rooms, including two ballrooms. The entire space is fitted with advanced technology and high-speed Internet access for more productive off-site sessions.
Whether you are planning for an annual company appreciation party, dinner & dance, board meeting, or a creative product launch, the Event Specialists at The Westin Singapore will be with you every step of the way to ensure every detail is taken care of.
Stylish and elegant, the 600m2 pillar-less Grand Ballroom accommodates more than 300 guests in banquet style and up to 600 guests in theatre style. The Boardroom, located on level 35, offers inspiring views of the South China Sea with its floor-to-ceiling window – an ideal venue for strategic meetings and business discussions.
Get more with these limited-time offers when you organise your next event at The Westin Singapore:
Great Celebration Calls for Greater Rewards
Book your next cocktail party at The Westin Singapore and enjoy exclusive offers including a special price from S$65++ per person, Marriott Bonvoy™ points, and more.
Promotion is valid till 31 December 2019 and subject to availability. Minimum attendance required. Terms and conditions apply.
Double Points
Marriott BonvoyTM members enjoy Double Points and exclusive discounts*.
Gold : 10% off Platinum : 15% off Titanium : 20% off
Promotion is only applicable for events taking place by 31 December 2019, and not in conjunction with other promotions. Terms and conditions apply.
Triple Perks
Plan your group events* and enjoy three of the following rewards of your choice as a Marriott BonvoyTM member.
5% off master-billed rooms
1 in 10 delegates goes free
3x points
One complimentary room night or room upgrade with every 25 paid room nights
Book your meeting or event by 15 September 2019 for arrivals by 30 September 2019 to enjoy the rewards. Terms and conditions apply.
Cathay Pacific Airways has appointed Lavinia Lau as director commercial, taking over from director commercial & cargo Ronald Lam who is now CEO of HK Express, a wholly-owned subsidiary of Cathay Pacific.
In her new role, Lau is responsible for the passenger functions of revenue management and sales and distribution, together with planning for both the passenger and freighter fleet and network.
Previously, Lau was general manager planning, where she was tasked with formulating and executing the fleet, network and scheduling strategy for both Cathay Pacific and Cathay Dragon for the last four years.
Lau first started her career as a Swire Group management trainee and joined Cathay Pacific in 1999. Over the years she has held various managerial positions on the commercial side of the airline, including e-business, alliance, loyalty and revenue management.
In 2010, she was appointed vice president Canada and managed the airline’s business and operations out of both Vancouver and Toronto. From August 2012, she was general manager sales, Pearl River Delta & Hong Kong, overseeing the airline’s passenger sales in the airline’s home market.
Best Western Hotels & Resorts has appointed Venushe Wickramarathne as regional director of commercial – Asia.
Based in Best Western’s regional head office in Bangkok, Wickramarathne will oversee the sales and marketing activities for the group’s entire collection of hotels and resorts in South-east Asia and Japan, encompassing all 16 of the company’s brands.
The hospitality professional has obtained his work experience through a series of roles in Europe and Asia, rising from night manager at an AccorHotels property in Zurich to deputy head of sales – events & banqueting for the Cinnamon Grand hotel in Colombo, Sri Lanka.
In 2017, he joined Centara Hotels & Resorts, initially as area director of sales & marketing for Colombo, before moving to Thailand in January 2018 to become the company’s area director of sales & marketing for Krabi.
The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike
Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell
A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.