Asia/Singapore Sunday, 18th January 2026
Page 854

The challenges in gaining recognition for the events industry

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One of the greatest challenges our industry faces is getting the recognition it deserves in two key areas, namely: As a major driver of travel and tourism revenues; As a financial performance driver for business.

In both these areas I feel there is not enough effort being made to quantify the positive impact the Incentive Travel, Conference, Meetings & Business Events has on two important areas of commerce in Asia-Pacific.

For its role as a major driver of travel and tourism revenues, I think that more can be done to track the purpose of why people enter countries, such as through an Immigration Arrival Card which can effectively track purpose of visit, but few bother to do this.

For example you would expect Singapore and Hong Kong to ask this simple question on their Immigration Arrival Card, but they don’t. Conversely, both Australia and China do ask the traveller to state the purpose of visit. In China’s case, conference and business fall under a single box to tick, whereas in Australia, convention and conference, and business are separated.

I would urge all countries in Asia-Pacific who are serious about business related tourism to collect this data, as it helps them when it comes to planning their tourism departments’ focus. It will certainly help the Incentive, Conference & Event industry gain the recognition it justly deserves.

For its role as a financial performance driver for business, we are seeing an annual shift of billions of marketing dollars away from advertising in favour of Incentive, Conference & Event projects.

Industry players will know that Incentive, Conference & Event spend is far more effective in driving behavioural change and improving the bottom line than advertising today. But we fall short in communicating this to the corporate decision makers. Chief marketing officers need to be constantly reminded that their move in making a bigger investment in Incentive, Conference & Event projects, rather than advertising, is well justified.


Nigel Gaunt is the president of the Incentive, Conference & Event Society (ICESAP).

This article is written by Nigel Gaunt

Australia’s attraction strong despite challenges

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Despite the country being a challenge for travellers in terms of distance and costs, hosted buyers at the recent AIME show told TTGmice that what the country has to offer event planners and delegates often outweighs the negatives.

“Australia is a premium product,” said Viboon Kamontho, registrar with the Thai Travel Agents Association and managing director of Big World Holiday Thailand.

“Even though Europe is cheaper, they love it here because Australia does the best party functions, there’s more variety, good food and the culture is more relaxed,” he said.


Viboon: best value for money

For Rahman Habeeb, director of Cosmac Computers India, it is his first visit to Australia but he already plans to make the country part of his company’s mix for employee and client meetings.

“We’ve done Europe and made multiple trips to Asia-Pacific so Australia has become very attractive. It’s a very long journey for them but at the end of the day, it’s (Donald) Bradman’s country,” he said, referring to the cricket icon. “People want to visit the museums and stadiums, and they’re willing to travel the distance to see it.”

“It’s not just Sydney and Melbourne anymore. Gold Coast, Brisbane and Perth are also interesting options so we will try to plan for a multi-city trip so they can experience (each city’s) unique offerings, including the negatives,” he added.

Judy Kingston, associate programme manager at event planning group MCI Australia, agreed that Australia has plenty to offer to keep delegates coming back.

“There are different areas that sell the country better. Melbourne is particularly good, but I think Australia as a whole is very good at it. Our facilities and quality of programmes we put together justify the expense,” she said.

However, Viboon warns that the cost and lack of accommodation may hurt Australia’s potential to gain from the current demand.

“Too many leisure tourists are coming to Australia filling up rooms and hotel rates are very high compared to Europe,” he pointed out. But part of that problem is being addressed with a number of hotels being built in Australia’s major cities over the next few years.

Still, Habeeb said that Australia is in a good position to sustain demand with offerings not available anywhere else. “Europe is more about parties but these days parties are also available in India. And there are no kangaroos in Europe!” he said.

Japan’s MICE agents optimistic about growth in luxe events

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The growth in luxury travel into Japan is rubbing off on the business events sector as consumers increasingly seek the unusual and the unique.

Naomi Mano, founder and CEO of Luxurique, said demand for her company’s services is so strong that she has been forced to turn down clients and will soon be opening a new office in Kyoto to meet demand.


Kyoto’s Kiyomizu-dera Temple

“We focus exclusively on foreign, high-end corporates, executives and celebrity clients who are well known enough to have their own Wikipedia page,” Mano told TTGmice.

“Japan is increasingly appealing as a destination because it is unique and has a good balance of culture, cuisine, history, art and everything else that appeals to these sort of customers,” she said.

Corporate visitors can simultaneously draw inspiration from many of Japan’s tried and trusted approaches to doing business, while spouses can enjoy the cultural, dining and shopping opportunities, Mano added.

“We are expanding and I believe that higher end business events in Japan are still largely untapped. The government has said that it wants to double the total number of inbound visitors to Japan to 40 million by 2040 and I believe the business sector can grow at a comparable rate within that,” she said.

Representatives of Cox and Kings Japan were equally upbeat about the outlook for Japan’s high-end business events market in the year ahead, with increasing enquiries from the US and Australia.

“Japan has a high profile because Tokyo will host the Olympic Games in 2020 and the entire travel sector is growing partly in anticipation of that,” said Eri Sato, interviewed on the sidelines of the recently-concluded International Luxury Travel Market event in Tokyo.

“A lot of people have already visited Tokyo and Kyoto but we see great potential from other cities around the country,” she said. “Some may not have the accommodation capacity or infrastructure currently, but the government is keen to make sure those facilities are developed and that will be a big benefit for us.”

Of fame and flexibility

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Adhiyanto Wongso

The Mulia Bali’s director of communications Adhiyanto Wongso talks to Karen Yue about celebrity connections and the benefit of having a variety of venues onsite

In 2015, The Mulia was featured as one of the surprise Christmas giveaways on the popular US talk show, Ellen. How did that work out for the hotel complex in terms of bookings?
It brought us a lot of attention suddenly from the US, and Bali as a destination benefitted too. US arrivals into Bali rose 20 to 30 per cent in 2016 while the US moved from The Mulia’s top 10 source market ranking into the top five space.

Before the exposure on Ellen, most Americans seldom considered Bali for vacations or corporate incentives. To them, Bali was too far or unknown. Now, Bali is exotic and attractive.

Corporate business from the US for us is up, and we get a lot of events related to medical, IT and insurance industries.

I think that has also got to do with our exposure in other US TV shows such as The Real Housewives and The Bachelor, as well as our participation in IMEX America.

Celebrity connections helped with US incentive interest too?
Of course! That and the social media exposure that comes hand in hand.

I’ve been hearing from meeting and event planners that hotel venues are increasingly the last option on their clients’ list these days, as venues unique to the destination are preferred. What do you make of that?

Well, that is understandable. When you’ve travelled half-way round the world for a business event, you’d not want to meet in a ballroom; you could do that in your home country. Naturally, planners coming to Bali prefer someplace outdoors where attendees can see the ocean or be under lush trees or view sights that are unique to Bali.

Furthermore, longhaul corporate groups tend to spend at least three days in Bali. Variety is needed, you cannot have all activities in the same hotel. Planners and attendees will want at least one day outside of the hotel, perhaps a tour or a banquet somewhere unique.

Is that worrying for The Mulia?
We do plenty of off-site catering and have the necessary supporting mechanism to help clients who want (to hold their event in) a unique venue elsewhere but also clean, high-quality catering that the hotel is known for. Food hygiene is one of the key concerns for clients.

Although The Mulia is a hotel, it has many indoor and outdoor venues that can satisfy clients’ preference for unique settings. Our Harmony Chapel, for instance, can be transformed into a dinner banquet venue for 40 guests or a welcome reception. It offers ocean views but is also air-conditioned so it is weather-proofed. We also have four restaurants and four bars, and these venues are designed to support private events.

Tell me about Unity Garden which you launched in August 2016.
Response from corporates has been good, as the venue is versatile. It makes a romantic venue for engagements and weddings, but also works for corporate luncheons, cocktail receptions, product launches and teambuilding. It is lush and green and on the beachfront. The beautiful and iconic Geger Temple, and the ocean, are both within view. It is a unique surrounding that cannot be found elsewhere.

And lastly, what was the most extravagant business event held at The Mulia?
It was a European incentive group for more than 200 pax – which is considered large by Bali standards. The group had a beachfront dinner, teambuilding activities on the hotel grounds, and a morning excursion around Bali. They stayed for five days, where everyone was housed in The Mulia.

HKTB expands, enhances Top MICE Agents Awards, Maritime Museum

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The fifth Top MICE Agents Awards Ceremony and Familiarisation Trip, conducted by Meetings and Exhibitions Hong Kong (MEHK), held its largest-ever edition this month, with South Korean top-performing agents gaining recognition for the first time.

More than 50 top performers from China, India, Indonesia and South Korea were celebrated at an award ceremony last week, hosted at the Maritime Museum. Award categories were customised for each market, including top performers for bringing the largest number of groups and delegates, plus best newcomers to recognise emerging star performers.

The event also included an experience-packed, five-day itinerary for the attendees, with the programme designed to showcase Hong Kong’s latest venues, products and offers for business events.

Manathai properties dangle early bird meeting rates

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Manathai Hotels and Resorts is offering early bird rates for meetings and events booked at its properties in Koh Samui and Khao Lak between May 1 and December 24 this year.

Special discounted room rates are available from 2,800 baht (US$80) per night at both properties, and packages include one complimentary room upgrade for every 10 rooms confirmed, a complimentary hour-long cocktail function, one complimentary coffee break, late check out until 14.00, complimentary Wi-Fi in all meeting rooms, complimentary use of audio equipment, slide projector with screen, standard stationery, and bottled water and candies for all delegates.


A meeting room at Manathai Khao Lak

To qualify for the promotion, events must have at least 10 participants and not more than 150. Bookings must be made before April 15.

Manathai Khao Lak and Manathai Koh Samui, known for offering tranquil escapes in their beachside locations, are able to support planners looking to add a little tropical flare to their events. They boast half- and full-day meetings packages, along with a range of additional activities, services and event options. Outdoor venues are available for cocktail receptions or pre-dinner functions.

For more information, visit www.manathai.com/khaolak/meeting-packages and www.manathai.com/samui/meeting-packages.

Ready to savour the world

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Savour Events’ executive director Darren Chen tells Karen Yue how his gourmet festivals are helping to raise Singapore’s culinary industry profile

Singapore prides itself as a gourmet paradise. But with so many destinations in Asia-Pacific now shouting about their dining prowess, can Singapore continue to defend its title in the years to come?
Singapore needs to continue to innovate to stay ahead of the game. Our Savour festivals are now in seven major cities and everywhere we go, we see new innovation in the realm of culinary in each of these cities.

What is Savour Events doing to celebrate Singapore’s dining scene and culinary talents?
Our Savour festival, first launched in 2012, was the first of its kind to make Michelin-star cuisine accessible to a larger audience. We hope that by bringing fine dining to the masses, it will inspire the next Singapore culinary superstar.

Currently, our overseas festivals form the platform for Singapore restaurants and chefs to showcase their talents to other markets. We don’t run our festival to “celebrate” local talent – that means nothing. Everything we do has a long-term view of what we would like to achieve for the industry.

What can business event groups leverage on to add value to their programmes?
Our festivals have a strong interactive feel – every participant is involved in their own way, whether it is taking part in a culinary activity or going on their own culinary adventure through our various restaurants and cuisines. Companies already do corporate buy-outs at our festivals to entertain their top customers.

Can you tell us more about the Savour Festivals expanding beyond Singapore?
In 2017, Savour will be in Beijing, Shanghai, Chengdu, Hong Kong and Macau. In 2018, we will add Taipei and Bangkok to that list. We aim to expand our network to more key Asia-Pacific cities in the coming years.

Laguna Phuket baits corporate clients with Food & Music Festival

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Laguna Phuket has rolled out corporate packages for its inaugural Food & Music Festival, from March 3-5 this year, in hopes of leveraging the public event to add fun elements to corporate gatherings and to demonstrate the integrated resort’s varied offerings for business events.

In an interview with TTGmice e-Weekly, Ravi Chandran, managing director of Laguna Hotels & Resorts said the “crossover” between lifestyle and business events allows corporate clients to benefit from fun activities when both are held together.


Laguna Phuket Triathlon

Chandran shared that Laguna Phuket’s large-scale destination events, such as the Laguna Phuket Triathlon, have been attracting corporate groups. Citing an example, he said a global nutrition and weight management company took part in the popular sporting event in 2015, not only as one of the main sponsors but also by using the event as a platform for its own three-day incentive programme.

“With some of the festivalgoers being business owners and CEOs themselves, Laguna Phuket gets the opportunity to show off what it can do for their events without having to tell them, ‘come and meet here’,” added Chandran.

Highlights at the Food & Music Festival include live culinary demonstrations by MasterChef Asia judge Audra Morrice, Laguna Phuket’s appointed food consultant; pop-up food truck and beer garden with musical performances; and a charity gala dinner on March 4 with celebrity appearances.

There will be business aspects in the festival too, with sponsors such as Jaguar and Coca-Cola taking up booths to showcase their products and hotels within the Laguna Phuket integrated resort doing the same to show off their business event capabilities.

Chandran is confident that this hotel showcase will allow Laguna Phuket to secure at least five to six business events after the festival.

He revealed that 600 to 800 people are expected to attend the weekend festival, and a number of them will be part of corporate groups. When asked if these corporate groups would be tying their meetings and incentives with the festival, Chandran believes that “at least one would be doing so”.

Of the 40 tables at the charity gala dinner, 18 to 20 of them have been purchased by MNCs and leading Thai companies.

The Food & Music Festival is one of several key events that will be held in a year-long campaign to celebrate Laguna Phuket’s 30th anniversary. Corporate discounts are available on accommodation, corporate fundraising and promotion booths. Bookings can still be made at press time at ticket@lagunaphuket.com.

Melbourne Convention Bureau paints the face of future meetings

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Melbourne Convention Bureau’s (MCB) new publication, The Future of Business Meetings Industry Report, has discovered that meetings will evolve in the next 25 years to become more interaction-focused, more tech-heavy and more personalised to satisfy individual attendee, see a greater element of voluntourism, and attract a broader range of attendees.

The study, commissioned by the MCB to celebrate the 25th anniversary of AIME, was conducted by McCrindle Research. It is the collation of qualitative data gained through 14 in-depth interviews with industry experts as well as quantitative data collected through a survey of the Bureau’s industry contacts. The survey, conducted from December 15, 2016 to January 23 this year, yielded 206 commenced responses and 147 completed responses.

Karen Bolinger, MCB CEO, who shared a gist of the findings with the media on Monday morning, said: “(The findings are) very good for our meetings industry. Despite the plethora of online meetings taking place around the world, it has not disrupted the core desire of people to meet and interact face-to-face. Eighty-six per cent of (respondents) value face-to-face meetings, and see these as a very important part of their professional development.”

Bolinger added that while meetings today are attended by top-tier professors and corporate executives, associations and companies will increasingly see the benefits of “up-skilling” a broad range of employees. “So delegates (in the future) will range from junior to mid-level and executive level,” she said.

Some interesting figures to emerge from the study include:

• 89% of respondents believe that delegates will expect to acquire more knowledge from events
• 88% believe that delegates will want a more personalised event experience
• 76% believe that delegates will want events to be more socially responsible
• 53% believe that delegates will want to co-create programme content
• 64% believe that the length of networking time at events will become longer over the next 15 years
• 57% believe that the length of conferences as a whole will shorten over the next 15 years
• 43% believe that destination experience in promoting a conference/business event will be extremely important in the future
• 69% believe that multi-space programme formats that combine exhibition and conference will be extremely and very important in the future
• 77% believe that live information feed leading to instant presentation adaptation will impact business events in the future
• 73% think that delegates’ lack of time to travel and attend meetings will be the industry’s biggest challenge in the next 15 years while 70 per cent believe that destination cost is the key obstacle

For the full report, enquire with the Melbourne Convention Bureau.

Regional trips, hotel downgrades for Asian incentives observed

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Some Asian incentive buyers at AIME are reporting a change in client product preferences shaped by cautious business sentiments.

A corporate travel manager with the Asian office of a global electronics firm, told TTGmice e-Weekly that business travel budget has been cut, with top level instructions given to replace trips with video conferencing wherever possible. In terms of event spend, teambuilding programmes are halted this year while an incentive trip due to take place last year was postponed indefinitely.


Sakura season in Tokyo’s Ueno Park, Japan

The manager, who had requested anonymity, added that downgrading travel class for savings wasn’t even an option, as the company had ceased use of business class for senior executives travelling on longhaul flights three years ago.

“Our Asia-Pacific units are actually performing well, but when US markets are shaky, head office gets nervous and overall budget cuts are implemented. Our Asian office will continue to fight for event budget this year to get some activities going for our colleagues,” she added.

Agreeing that international businesses are watching their spend out of anxiety is Teresa Huang, vice manager for outbound travel with SETtour Taiwan. She said: “In theory, companies should invest more in incentives to motivate better performance during tough times. But in reality, bosses are afraid to spend when they cannot foresee money coming in.”

Huang added that “the only companies maintaining their incentive activities and spend these days are those dealing in direct marketing and insurance”.

“I’m sending a 2,500-pax insurance company incentive to Vancouver this year, and possibly Melbourne in 2018. But we are seeing budget cuts in other industries. Our MNC automobile clients in Taiwan, for instance, have stopped large incentive programmes for a thousand plus people, preferring instead to have one small-scale longhaul trip for the highest achievers, and a midscale one of around 500 pax to nearby destinations for the next lower category of top performers,” she said, adding that Macau is favoured for its lower hotel rates and plenty of activities.

“If the client does head to Europe or the US, three- or four-star hotels will be used instead,” shared Huang.

For Monas Tjahjono, managing director of Monas Tours & Travel, based in Surabaya, Indonesia, reward trips to Japan, South Korea and Australia are favoured and still achievable even with their “tighter budgets”.

“What we do is to tie the incentive trip with an interesting season or festival in the destination, such as sakura season in Japan or the Tulip Festival in the Netherlands, so that the programme is enhanced without having the client to spend more money on theming,” said Tjahjono.

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