Asia/Singapore Friday, 17th April 2026
Page 920

Changes in the wind

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Rwanda-trekking
Rwanda’s diverse offerings include trekking on the Mikeno volcano
Picture by Monika Hrdinova/www.shutterstock.com

A new convention centre, upcoming international branded hotels and a growing MICE reputation could change Rwanda’s fate, writes Paige Lee Pei Qi

Rwanda’s MICE tourism is poised for a major lift on the back of the US$300 million Kigali Convention Centre which had opened last month, along with the entrance of several new city hotels that will boost accommodation inventory in its capital Kigali.

Ranked as the 13th most sought after MICE destination on the African continent by ICCA last year, Rwanda has been steadily building its niche in MICE since the launch of the Rwanda Convention Bureau (RCB) in 2014.

According to Faustin Karasira, acting head of the tourism department in Rwanda Development Board, which oversees the RCB’s activities, at least 40 per cent of overall tourism revenue, which is targeted at US$860 million, is expected to come from MICE by 2018.

Total revenues based on MICE tourism in 2015 were US$35 million, up from US$29 million in 2014.

Karasira said: “We are ready to be positioned as a MICE hub within Africa especially with new infrastructure like the Kigali Convention Centre and international branded hotels.”

Adding to that, Joseph Birori, managing director of MICE with Primate Safaris, said the increase in meeting and hotel facilities will help him sell Rwanda much better and the destination’s potential for MICE will now be “taken seriously”.

New and upcoming hotels in the destination include the 251-key Kigali Marriott Hotel, 161-room Park Inn by Radisson, as well as Radisson Blu Hotel & Convention Centre with 292 rooms.

Kigali Marriott Hotel, which opened in May, is expecting 50 per cent of guests to be business travellers, according to Peter Mukulu, the hotel’s director of sales & marketing.

Mukulu said: “There are not a lot of international hotels in the city. By establishing a Marriott, we will be able to help drive the inbound MICE market.”

While the hotel is expecting the bulk of guests to be from regional Africa, he said his team will be courting the international market especially through their US and Europe counterparts by establishing a presence at related tradeshows.

Playing host to international events has also lifted the city’s prominence. Karasira said: “The growth of international events being held in our country displays confidence in our MICE capabilities which will help us see further growth in MICE tourism as word gets around.”

High profile international events this year include the World Economic Forum in May, which welcomed 3,000 delegates, as well as the African Union Summit later in July and the Global Africa Investment Summit in September – each expected to host 2,000 guests.

Birori pointed to Rwanda’s reputation for security and tour offerings as other key selling points.

He said: “Business travellers especially are big on safety and Rwanda is well-known to (be a clean place with) low crime rates.

“On top of that, Rwanda has exclusive nature and wildlife attractions for incentive activities like mountain gorillas trekking tours.”

Karasira added that the national MICE strategy is in line with diversifying the current tourism product offering while complementing existing gorilla tourism, eco-tourism, cultural and community-based tourism, the mainstays of Rwanda’s economy.

Increased air connectivity is also one of the factors that has bolstered Rwanda’s MICE sector.

The number of international airlines operating in the country has increased from five in 2010 to nine in 2015. South African Airways, Qatar Airways, KLM, Turkish Airlines, Brussels Airlines, Kenya Airways, flydubai, Emirates Cargo and Ethiopian Airlines are airlines currently operating in Rwanda.

Moreover, Africans arriving in or transiting through Rwanda are not required to apply for visas prior to travel as they can get them upon arrival in the country.

The Kigali International Airport, which went through an upgrade in 2014, increased its annual capacity to 1.6 million passengers, up from 600,000. Also, a new airport, Bugesera International Airport, is in the works and will provide extra capacity for passengers and cargo when opened.

{Taking Numbers}
Talking-numbers

{Insider}
Manzi Kayihura, owner of Thousand Hills Expeditions

ManziKayihura

Manzi Kayihura, owner of Thousand Hills Expeditions, identifies three must-dos in Rwanda

Learn its history

Dedicate at least half a day to the Kigali Genocide Memorial Centre, which documents the 1994 genocide during which an estimated one million people died over the span of 100 days. It also serves as the final resting place for over 250,000 victims.

Get close to nature

The forest fringed lakes, papyrus swamps, savannah plains and rolling highlands combine to make Akagera National Park among the most scenic of reserves anywhere in Africa. The park has vehicles for hire for game drives, which come with a driver, a guide and a choice of half- or full-day drives. Be prepared to come up close and personal with the wildlife.

Say hello to the mountain gorillas

Visit the habitat of the endangered mountain gorillas at the Volcanoes National Park through a gorilla trekking tour. The adventure takes anything from 30 minutes to a couple of hours, depending on the group’s physical strength.

{Spotlight}
A new gem in Rwanda’s MICE portfolio

The US$300 million Kigali Convention Centre, which opened its doors in June this year, is deemed to be one of the most important infrastructure developments in the country.

Part of the Radisson Blu Hotel & Convention Centre complex, Kigali Convention Centre has a flexible conference hall that can host up to 2,600 seated delegates, and is suitable for summit events, conventions, festivals or even concerts. Another flexible conference room for up to 800 pax, can be divided into six smaller spaces. There are also 18 meetings rooms as well as exhibition foyers.

Apart from meeting facilties, F&B options include an all-day-dining restaurant and a fine-dining restaurant.

The five-star 292-room Radisson Blu Hotel & Convention Centre offers accommodation support to events, and the hotel tower comes with its own event spaces too, allowing it to complement larger-scale gatherings taking place at the Kigali Convention Centre.

These meeting facilities include an arena that spans more than 1,200m2, a divisible conference hall as well as 10 meeting rooms.

Sitting on a hilltop in the heart of Kigali near the Parliament building, the convention centre is also conveniently located 20 minutes by car from the Kigali International Airport.

Rwanda
Several global business events have been booked at the new
Kigali Convention Centre

MICE business surges forward

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Shanghaicity
Shanghai is still a strong draw for events,
especially from the finance and scientific
sectors

Despite tough economic times, China’s financial hub has remained resilient and continues to be a magnet for business events. Caroline Boey reports

The 2016 MICE outlook for Shanghai continues to be upbeat as the city has been booked to host a number of international transportation and medical conventions that will attract some 3,000 participants.

The destination is one MICE city that has and continues to reap the benefits of its MICE infrastructure development. Case in point – the opening of the mega National Exhibition and Convention Center last year resulted in 24 new major local and international exhibitions organised in the city in 2015.

Patrick Chen, deputy director – International Tourism Promotion Department of the Shanghai Municipal Tourism Administration, said a number of the 24 events were entirely new ones. He also noted that Shanghai is still a strong draw for events in the finance and scientific sectors.

This year, Shanghai will benefit from meetings like the Ministers of Finance gathering for 700 delegates. It was held at the end of February in the run-up to the 2016 G20 Hangzhou Summit in early September.

Chen added: “We are expecting a few more G20-related events (such as the Ministers of Trade meeting this month) which could bring in more than 1,000 attendees. The recent opening of the Shanghai Disney Resort will also contribute to MICE growth.”

With MICE infrastructure in Shanghai continuing to develop in new areas and in the further reaches of the metropolis, Chen said the city’s metro network is similarly expanding with the opening of new stations on Lines 7, 12 and 13.

According to new and established DMC players, Shanghai’s MICE performance is strong.

They said that Shanghai is benefitting from high-profile celebrity events with the likes of British actor Benedict Cumberbatch (of Sherlock fame) hosting product launches, which continue to raise the city’s hip factor.

The opening of luxury hotels – such as Jin Jiang Tower Hotel and Ahn Luh Zhujiajiao – and new state-of-the-art venues providing even more options for meeting planners and MICE buyers, also helps to make Shanghai a hot destination, they add.

Boutique DMC, Bespoke Shanghai, which set up a presence in the city last year, is upbeat. The company first started in Beijing in 2009, and it specialises in meetings for senior management and groups of up to 50 or 60 people.

Sam Braybon, bespoke ambassador to Shanghai, Bespoke Shanghai, said: “Shanghai has seen a strong 2015 MICE performance and this is expected to grow further this year. The city has invested heavily in infrastructure to ensure that its conference and exhibition facilities are among the best in China, and it has the best selection of luxury hotels and top-end restaurants that help support and attract high-level clients. Then there are a number of new hotels opening in 2016, plus Shanghai Disney Resort, which should mean a lot of publicity and an even higher profile for the city.”

International DMC Pacific World, which has had a presence in Shanghai since 2000, reports good demand for international corporate events.

Violet Wang, Shanghai-based destination manager, Pacific World, said: “Businesses are still choosing Shanghai to open new offices and we are still seeing a lot of business transactions with Shanghai. The US and Asia are major markets for Pacific World and it is enjoying a rise in sporting and product launch events.”

Wang elaborated: “The aviation, automotive and insurance industries are still strong and association meetings in high-tech and clean energy return every year. With the devaluation of the Chinese currency, Shanghai has become more affordable for markets such as the US, and also Australia and New Zealand – but to a lesser extent because their currencies have also depreciated.”

“Incentives are also back and the new trend is CSR teambuilding activities with experiences that engage and inspire staff. China’s strong cultural element is important for overseas participants. This year, we expect to see an uptrend from pharmaceutical companies, where compliance has eased and five-star accommodation can now be considered,” Wang said.

For Renaissance Shanghai Pudong Hotel, it expects demand for corporate meetings, primarily for training and education, to come from the insurance and pharmaceutical sectors.

To maintain its MICE share in an increasingly competitive environment, the hotel’s ballroom was upgraded in 2014 and renovation of its guestrooms was completed in August 2015.

{Insider}
Sam Braybon, Bespoke Shanghai’s bespoke ambassador to Shanghai

Sam Braybon, Bespoke Shanghai’s bespoke ambassador to Shanghai, recommends three activities that can be done around the bustling city

Discover something old

Follow an expert guide into Shanghai’s Old City and learn about its early days as a Ming Dynasty trading post that was famous for cotton and textile production. Then traverse a tangle of impossibly narrow lanes surrounding Shanghai Confucius Temple and discover its architecture, before marvelling at the discreet villa where Einstein and his wife once dined during a stopover.

SamBraybon2
The Bund and its forest of skyscrapers Picture by Jackmalipan/123RF.com

A different type of bar crawl

The city is a world-class party town and those looking for a good time can dress up and indulge in a three-hour signature Shanghai cocktail experience.

Accompanied by a doyenne of Shanghai’s nightlife scene, visitors can visit three of the city’s hidden bars and obtain exclusive access to three bartenders, where each bartender will craft a cocktail based on one’s favourite spirits and flavours.

Time hop into the past

A stroll along the Bund will give visitors a feel for Shanghai’s luxury business environment, while a visit to the Shanghai Urban Planning Exhibition Center tells the story of Shanghai’s transformation from a sleepy backwater to a global financial hub.

{Spotlight}
An exquisite space perched up high

The ultra-luxurious Park Hyatt Shanghai is located between the 79th to 93rd floors of the Shanghai World Financial Center in Pudong.

Opened in 2008, its 87th floor Chef’s Table is a sought-after venue for exclusive and sophisticated dinners. Or when a special space that embraces the clouds and offers stunning views – which look directly at the Oriental Pearl TV Tower, Jin Mao Tower and the Bund – is called for.

Visitors to the space are greeted by soaring ceilings, elegant European décor and a well-planned space for an intimate gathering.

One of the most exclusive spaces in the hotel, the interior was conceptualised by New York-based award-winning designer Tony Chi. What resulted was a fully equipped high-end Bulthaup kitchen that features its own music system.

Event planners can play around with the venue’s natural light, open kitchen and multifunctional space to enhance an exclusive and tailor-made dining experience that is supported on site with chef services.

The venue is ideal for small gatherings, especially those that require exceptional F&B services. Moreover, wine connoisseurs will delight in the exclusive wine library which stores more than 500 labels from around the world.

Aside from catering to exquisite dinner parties for 12 guests, a hotel spokesman said the Chef’s Table has also played host to pastry and floral master classes for small MICE group events. These, she said, were held during Park Hyatt Shanghai’s Masters of Food & Wine Passion Week – a high-profile annual highlight in Shanghai’s foodie calendar.

For bigger events, the spokesman added that Park Hyatt Shanghai also has a Private Dining space on the 93rd floor available.

For example, tai chi classes for MICE groups can take place in a spacious tai chi “courtyard” at one end of the pool area at Water’s Edge spa on the hotel’s 85th floor. It is one of the city’s highest pool, spa and fitness facilities.

Other meeting spaces include: seven salons measuring between 74m2 and 171m2 on the 86th floor; intimate spaces of 66m2 and 240m2 (that add up to 600m2)on the Private Dining level on the 93rd floor; while the Sky Arena on the 94th floor has a 760m2 space available.

Park-Hyatt-Shanghai
From left: Park Hyatt Shanghai’s Chef’s Table; a pastry master class in session

 

Dreams of excellence

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Dubaibynight
Dubai’s skyline is in a constant state of change as new infrastructure keeps emerging

New infrastructure is helping to speed up Dubai’s goal of becoming the preferred hub for international associations and dream destination for business events. By Karen Yue and Feizal Samath

Dubai has made inroads in the associations congress sector since setting up the Dubai Associations Centre (DAC) in 2013. Some 23 international associations have established offices in Dubai since then, generating a number of meetings in the emirate.

More than offering international associations keen on expanding across the Middle East, North Africa and South Asia a serviced office from which to conduct business, the DAC provides licensing and registration services, association management services through its partner MCI, and event planning services for meetings and conferences held in Dubai.

Layla Derraz, promotion and events representative from the DAC, shared that a further 50 applications are being processed now.

The DAC has drawn great interest from international associations, and those that have already established an office at the DAC include UITP (an international association for public transport authorities, operators, policy makers and other key stakeholders in the public transport field), GSMA (an international associations for mobile operators and those in related industries) and MENAFA (Middle East & North Africa Franchise Association),” said Derraz.

To better cope with the demand, an expansion project is underway to add to the DAC’s current capacity in the Sheikh Rashid Tower, part of the Dubai World Trade Centre.

Steen Jakobsen, director with Dubai Business Events, said: “There is a huge amount of development around the complex where DAC is, and multiple sites are in the pipeline. A second office will open next to the Dubai World Trade Centre and it will support new international associations that are entering the region.”

Jakobsen added that the DAC has contributed to Dubai Business Events’ ultimate goal of attracting more business events.

Jakobsen shared that a roundtable with several associations in April revealed that they had been hosting more events – both regional and international congresses – since coming into Dubai.

But more than just building Dubai up as a convenient hub for expanding international associations, Jakobsen said efforts are also being made to “ensure that once delegates are here for an event, they will have a great experience”.

He elaborated: “We work with many local partners to ensure that the entire experience is smooth and seamless, from boarding the plane and flying into Dubai, to stepping out of the airport and using the metro, to checking in at the hotel, to attending off-site dinners, taking camel rides, going on a safari cruise and shopping in a mall.

“We believe that when you have this great experience in Dubai, you are more likely to come back.”

Supplementing Dubai Business Events’ commitment to building a complete and perfect destination experience for meeting delegates is a slew of new products that are coming onstream.

A new convention centre in Al Jaddaf will be completed in two years’ time. The complex, which can host events with 10,000 people at any one time, will feature a variety of event spaces including the 17,652m2 Shaikh Rashid Hall and five smaller multipurpose halls, with each being able to accommodate 1,000 people. These halls will be linked to two hotels – a three-star and a four-star – and a 36-storey office building via the Concourse. The air-conditioned 150m-long Concourse corridor will house shops and restaurants.

New accommodation options coming on stream this year is the Viceroy Dubai at Palm Jumeirah with 477 guestrooms and 222 signature residences, and by 2017 are the 100-key Bvlgari Resort & Residences on the seahorse-shaped Jumeirah Bay Island and the 300-key Venu Bluewaters Island Hotel.

Meeting delegates headed for Dubai this year can also expect to find new fun at the Dubai Opera, a 2,000-seat performing arts centre in downtown Dubai, and IMG Worlds of Adventure indoor theme park. Both will open in August.

And before the year is out, Dubai will also be home to Dubai Parks and Resorts, an integrated resort with theme parks like Motiongate (Hollywood), Legoland and Bollywood Parks.

Yet another star attraction on the horizon is the Dubai-I ferris wheel, opening in 2017.

Shopping opportunities are aplenty too, with new retail outlets opening in the destination at a rapid pace.

Investments in public transport now aim to put air-conditioned and speedy cars, trams and buses on the roads to take travellers from the airport to hotels, shopping malls, entertainment centres and parks.
By 2030, 25 per cent of all transportation options in Dubai will be smart and driverless as part of a strategy to become the smartest city in the world.

{Insider}
Justine Thomas-Butler, Arabian AdventuresAlfahidi

Justine Thomas-Butler, Head of meetings, incentives & events & congress solutions international, Arabian Adventures

A spectacular orientation

Dubai is one of the world’s most dynamic cities, with a skyline to rival Manhattan, yet its roots as a sleepy fishing village, port and trading hub remain one of the destination’s highlights. The city exploration offers guests a fascinating insight into Dubai’s history and development into a modern metropolis with numerous opportunities for photos. Old and new Dubai promises visits to iconic landmarks and architectural wonders such as the Burj Khalifa which provides you with outstanding views of the city and beyond into the desert.

A cultural insight

Accompanied by an Emirati, visitors walk through one of the oldest traditional Emirati neighbourhoods to leave their footprints down unique narrow sikkas (alleys) and feast their eyes on beautiful wind towers that adorn these original residences.

Visitors then return to the Sheikh Mohammed Centre for Cultural Understanding for a cultural discovery.

Later, a traditional meal awaits in a wind tower house that sits in the Al Bastakiya trading village in the Al Fahidi Historic District, one of the oldest neighbourhoods in Bur Dubai.

Shop like a star

Imagine shopping with your very own personal stylist, whose wealth of knowledge and expertise makes for a stress-free, enjoyable experience. The personal shopper connects with the traveller ahead of time, to understand the individual’s taste and fashion needs and to plan the day.

A private consultation can be had at The Lounge at Fashion Avenue, the exclusive lounge of The Dubai Mall which offers stunning views over Dubai Fountain and Burj Khalifa.

{Spotlight}
Sandy adventures in the desert

Desertsafari

A mysterious desert always makes an ideal venue for a magical and memorable evening, especially when the experience is enhanced with thrilling four-wheel drives over sand dunes and an elaborate Middle Eastern feast under the starry skies.

According to Steen Jakobsen, director of Dubai Business Events, highlights of the excursion to the Dubai Desert Conservation Reserve, located deep in the heart of the Dubai Desert, also includes a sunset photo stop among the dunes, sand-boarding and traditional entertainment by a belly dancer and a tanoura dancer during the evening feast in a lively traditional Bedouin-style camp.

Event planners can also weave in camel rides, henna tattoo painting, Arabic coffee making and aromatic shisha pipes for their delegates at the camp.

The six-hour excursion has been strongly promoted at travel roadshows and exhibitions as must-do activity for corporate groups taking their meetings and events to Dubai, according to Jakobsen.

Additional reporting by Feizal Samath

Lion city means business

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SingaporeMorn
The Singapore Tourism Board recently began offering curated packages for Chinese incentive travellers

To pull in Chinese incentive votes, Singapore’s tourism pushes past resting on traditional methods to develop new creative solutions as well, writes Paige Lee Pei Qi

According to Singapore Tourism Board’s (STB) latest statistics, Chinese arrivals to Singapore from January to November last year recorded an impressive year-on-year increase of 21.6 per cent to over 1.93 million visitors.

While STB does not keep track of MICE arrivals according to countries, Low See Peng, regional director, Greater China, STB, said: “Singapore continued to be regarded as an exciting destination for Chinese MICE groups in 2015, attracting various incentive groups from Greater China.

“These include new incentive groups such as Mafengwo, as well as returning groups New Era Health Industry Group and Nanshan Insurance (Taiwan),” she elaborated.

Sharing similar positive sentiments, Linda Low, manager, strategic partnership and product marketing, Pacific World, said the number of Chinese MICE groups visiting Singapore in the first eight months of 2015 surpassed the total in 2014.LowSeePeng

She said: “The extension of multiple journey visas to Chinese nationals has opened up opportunities for the Singapore tourism sector and has made it easier for Chinese business travellers to Singapore.”

In addition, she pointed out that STB’s partnerships with Chinese online and media platforms have also helped to reach out to Chinese travellers.

To better connect with the growing wave of mobile-savvy travellers emerging from China, STB forged new partnerships with four major Chinese digital players last year and launched two products with existing partners in the space.

The agreement will see first-time partners – Chinese OTAs Alitrip and Tuniu and social review sites Dianping and Mafengwo – curate and distribute content on Singapore to their users over two to three years.

Applauding these new partnerships, Joseph Sze, director of China from Siam Express, said: “This (initiative) gives Singapore the first-mover advantage in this aspect because (STB) is the first NTO that has done something so major.

“Chinese travellers are very dependent on their mobile devices and they will (appreciate) the convenience of real-time information on the travel destinations provided by these digital services,” he said.

STB’s Low said: “This provides us with additional touchpoints to business travellers, enabling us to make relevant content such as leisure and dining options easily available through technology, and further helps visitors to customise and maximise their time in Singapore.”

Apart from that, STB also launched the Singapore Incentives & Rewards (INSPIRE) 2.0 programme for the Greater China market last September. INSPIRE 2.0 aims to promote Singapore’s unique attractions by packaging curated itineraries that cater to Chinese incentive travellers.

For example, Resorts World Sentosa could provide welcome cocktails with a meet-and-greet session with movie characters at the Universal Studios Singapore.

To further boost Chinese arrivals, STB’s Low highlighted how the new Chongqing Connectivity Initiative between Singapore and China, launched in January 2016, will help bring both destinations closer. With that, West Air has since launched its inaugural international flight from Chongqing to Singapore, a thrice-weekly service.

While Low admitted that they expect macroeconomic factors to continue to have an impact on business traffic and expenditure from China, she expressed optimism for 2016.

She said: “We believe Singapore remains a vibrant and attractive destination for business travellers, as 2016 brings a variety of key exhibitions such as the Singapore Airshow and Food & Hotel Asia, where we (can) see a healthy percentage of Chinese business travellers (in attendance).”

Pacific World’s Low remarked: “Singapore continues to face strong competition worldwide (in capturing China’s market) as countries constantly roll out new and refreshe
d initiatives to capture a bigger share of the pie.”

Nevertheless, Low said Singapore’s winning factor is the ease of language and visa facilitation – both key considerations for any business traveller.

{Taking Numbers}

Talking-numbers-1

{Insider}
Arun Madhok, CEO of Suntec Singapore Convention & Exhibition Centre

Nightlife
Nightlife at Clarke Quay Singapore Picture by mr.water/www.shutterstock.com

Indulge in food paradise

Singapore is well-known for its food culture, and rightly so. Great food can be found everywhere, from hawker centres in the heartlands to fancy restaurants in the heart of town. With so many food options, deciding on what to eat suddenly becomes a good problem to have.

My go-to option is definitely local hawker fare including chicken rice, satay and also my all-time favourite – crispy carrot cake from Chomp Chomp Food Centre in Serangoon Gardens. If not in the mood for local food, I can also easily find decent restaurants serving up a variety of cuisines that suit different palates. Some of my favourite restaurants include db Bistro & Oyster Bar, and the Joël Robuchon Restaurant which specialises in the very best of French haute cuisine.

ArunMadhok

Drink up Singapore’s nightlife scene

For a small city like ours, Singapore’s exhilarating nightlife scene offers a myriad of choices that caters to everyone. Throughout the week, the array of bars, pubs and clubs in the heart of the city serves up drinks and great music into the wee hours. Be it the partygoers or the casual drinkers, no one should pass up the chance of immersing themselves in Singapore’s thriving nightlife!

When I’m looking for a good night out, I’ll head down to my favourite microbreweries like Red Dot and Brewerkz to enjoy their wide selection of premium handcrafted beers. After a long day’s work, I also enjoy unwinding over drinks at the al fresco rooftop Sky Garden at Suntec City, which offers a plethora of dining options from the classic Western at Dallas to the exciting Indo-Chine outlets with live bands.

Immerse in Singapore’s vibrant arts scene

Singapore is a diverse melting pot of cultures with a colourful arts scene to match. On any given week, local and international acts entertain large audiences in the numerous world-class performing arts venues in Singapore. The diversity in the arts scene makes it an ideal platform for people to discover and learn about the country while also being exposed to other cultures. Since moving here, I’ve been an ardent fan of the quality productions by local theatre company Pangdemonium and I’m definitely looking forward to the Les Misérables musical coming to Singapore for the first time in two decades!

{Spotlight}
Hotel Vagabond

Vagabond
Impress your delegates by transporting them out of the stiff concrete jungle, and hosting them in the glamorous salon in Hotel Vagabond, Singapore’s first experience-driven luxury boutique hotel tucked in the eclectic neighbourhood of Little India and Kampong Glam.

Opened last year, this is the first and only hotel in Asia to feature interiors by the renowned French designer Jacques Garcia, who pays due homage to art. Upon entering the 41-room luxury boutique hotel, guests step into a brand new world that is bathed in lush crimson and gold.

The Vagabond Salon, which takes on a modern interpretation of a retro-Parisian salon, spreads across 464.5m2 and allows up to 300 guests in a standing cocktail setting, 40 pax in a roundtable setting or 100 pax in a theatre setting.

According to the hotel’s general manager and co-founder of Garcha Hotels, Harpreet Bedi, space utilisation there is demarcated by red velvet ropes and thick red velvet curtains, adding on to the Parisian salon vibe. Meeting facilities there include acoustics and sound systems, an in-built projector as well as a dropdown screen.

Bedi said: “Private events of butler passed canapes or sitdown lunch or dinner would be ideal in such an atmosphere.”

Hence he proposed that suitable events could include a special product launch, celebration of a brand anniversary or global team retreat, where the host is able to privatise the whole venue by booking all 41 guest rooms.

Over coffee with… David Peckinpaugh

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US demand for meetings and incentive travel is strong and continues to grow, according to David Peckinpaugh, president, Maritz Travel, based in Missouri. He shares with Caroline Boey his outlook on growth drivers and the sharing economy

DavidPeckinpaugh
“I feel that education and relationships are at the core of the market. The more Asian destinations educate and build relationships with US buyers, the better the results.”

What is the current outlook on US meetings and incentive travel demand and what are key factors affecting travel locally and internationally?

The outlook for the US meetings and events industry continues to be strong. All metrics have rebounded to above what they were in 2007-2008 and we expect that this trend will continue for the next two years.

The key factors at play right now are the lack of supply, which is creating an issue with availability, and the ever-increasing rates with flat budgets. This is especially true in the US.

Internationally, the key factors playing into buying decision continue to be air lift/air fares, economic stability of the destination as well as health and safety.

How is the US presidential election impacting meetings and incentive travel demand?

A change in administration always leaves the potential for change.

The passing administration was very supportive of the travel industry as evidenced by the expansion of the visa waiver programme, improvement with TSA (Transportation Security Administration) and investments in organisations like Brand USA.

We will be diligently watching the ensuing administration’s approach and will be engaging our Meetings Mean Business Coalition accordingly.

In your view, will a Republican or Democratic win in the election be a better outcome for the meetings and incentive travel industry and why?

I don’t think party affiliation makes a difference. Rather, it will come down to each candidate’s views on the global economy and if they embrace policies that will spur growth or restrict it, including those on travel. I think both parties have, at times, demonstrated to be both a friend and a foe and it’s too early to tell where each currently falls. Stay tuned!

What can Asia expect from US meetings and incentive travel looking ahead? Which countries/cities in Asia are hot and why?

I think the APAC region will continue to experience steady growth in demand in the coming years. The investments made by governments and hotel companies have been unprecedented, and the quality and appeal of many existing and emerging destinations are on the rise.

I might be leaving out some but certainly Hong Kong, Macau, Singapore and Shanghai continue to be stars with the noted emergence of Malaysia and Vietnam.

What must suppliers and CVBs do to make Asia more competitive?

I feel that education and relationships are at the core of the market. The more Asian destinations educate and build relationships with US buyers, the better the results.

Working with airline partners to improve the travel experience and creating “edufams” for US buyers are critical steps.

Online (digital) information is also key, and should include accurate and current updates on health and safety issues.

It will also help for suppliers and CvBs to explore ways to insulate buyers from currency fluctuations and assist with tax issues, such as VAT for group organisers.

Finally, creativity is a great differentiator. The days of cut-and-paste proposals is a thing of the past and US buyers are looking for truly unique experiences for their attendees. That will put a lot of pressure on the supply chain from convention centres to hotels and DMCs.

With regard to Airbnb, Uber and other sharing economy services, what is your outlook for Asian corporate buying behaviour heading West? How should suppliers in Asia react to this development?

The impact of the shared economy on the meetings and incentives industry is minor at this time but we’d be foolish to ignore it. That’s why Experiment (a Maritz sister company) is working with Airbnb to help our clients – citywide associations primarily – with room block and history metrics.

Attendees will not only be shopping for hotels online but also for alternatives like Airbnb. This will impact hotel contracts, block performance and the financials of the events. It is important that Asian groups heading West have an awareness of this and measure the impact. Selecting the right meeting management firm, or PCO, to assist them in their event execution could be a way to avoid surprises.

Buffalo Tours launches MICE arm

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BANGKOK-BASED leisure specialist Buffalo Tours is leveraging its 22 years of destination management experience across Asia to court the corporate events market, with the establishment of a MICE division.

At a trade party last week to present the new Buffalo Events to its corporate clients and business partners, Sarah Randall, regional MICE manager of the division, told TTGmice e-Weekly that the business events specialisation was formed in response to rising demands from clients to provide such support, especially for events that require unique experiences and CSR elements.

Buffalo Events will focus on delivering teambuilding and incentive programmes and on providing corporate transfers and unique venues for dinners, meetings and other gatherings.

Attention will also be paid to connecting clients with sustainable tourism products and services.

In a press statement, Randall said: “Our team of experienced MICE staff is committed to providing excellent customer service and delivering bespoke tailored events that are on point for our clients’ needs, while maintaining our commitment to responsible tourism.

“With a wealth of experience in the region, Buffalo Events is excited to offer engaging and impactful events which fit client agendas but also have a positive effect on the community in which we operate.”

Matt Masson, managing director of Buffalo Tours, pointed out that corporate clients can benefit from the company’s “own operations across 11 countries in Asia” as well as partnership with ” a large volume of hotels, tours and venues (which offer) competitive rates”.

Deloitte University sets up regional institution at Amara Sanctuary Resort

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MICE Block at Amara Sanctuary Resort

LUXURY hotel Amara Sanctuary Resort, Sentosa has become the permanent base for Deloitte University’s first Asia-Pacific campus where Deloitte employees will receive enriching learning experiences.

Building upon the success of its flagship Deloitte University Leadership Center in Westlake, Texas, the US, the Deloitte University Asia Pacific (DU AP) campus will offer a tailored curriculum that suits this region’s business needs.

Albert Teo, CEO of Amara Holdings, revealed in a media statement that the hotel had undergone an enhancement exercise to rejuvenate its facilities in preparation for the Deloitte University appointment.

Teo said: “This is our first time providing a permanent base for a university. Although Amara Sanctuary had always been equipped with MICE facilities, we’ve spruced up the resort’s interiors and adapted our MICE offerings to meet the DU AP requirements (and) to transform the resort into an integrated ‘entrenched learning’ space where individuals can hone their leadership skills, network and socialise in an inspired, luxurious and relaxing setting.”

Renovation works had lasted six months and saw improvements made to the lobby and guestrooms while MICE equipment and network infrastructure were enhanced. More spaces were also added to encourage social networking, such as the extended Tier Bar, a new lounge and the newly renovated rooftop infinity poolside which now comes with increased seating capacity.

F&B offerings also received a shake up, with new and innovative menus now on the table at Shutters and Tier Bar.

Both DU AP’s appointment of the resort as training grounds and the refurbished hardware will serve to boost usage of the resort’s MICE facilities, according to Teo.

When asked if the resort’s special arrangement with the university would mean fewer opportunities for other events planners to use the property, Teo explained that “facilities are still being reserved on a first-come-first-served basis”.

Moreover, DU AP “is flexible in their approach as to the number of classes to be held and will make arrangements with Amara Sanctuary ahead of time”, he added.

Brexit spares impact on business travel and MICE into Asia for now

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GLOBAL stock markets may have been shaken by the Brexit vote last Thursday, but the state of business travel and MICE appears to have escaped unscathed despite worries of an impending financial crisis with the UK’s economic instability.

Leading global travel management companies told TTGmice e-Weekly that UK clients did not approach business travel and event plans with caution in the lead up to the historical Brexit vote on June 23, nor did they cancel or postpone any trips already made.

However, most opined that this is still early days.

A spokesperson with Carlson Wagonlit Travel said: “The vote has no immediate impact on CWT’s business in the UK or the EU. We will continue to monitor the situation as it evolves.”

Greg O’Neil, president – Asia-Pacific for BCD Travel, said: “Globally, we are preparing for some volatility – but at this time we are not adjusting annual projections for volume.”

He added: “We expect to see a conservative approach to internal travel and small meetings. Most of our clients are multinational, so their bookings are not isolated to the UK. Generally, our UK-based clients have been reluctant to share plans to curtail travel far in advance, so we may have to wait a few weeks to learn if that could happen.”

Also bracing for impact later is Linda Low, manager for strategic partnership & product marketing at Pacific World Singapore.

“We expect to see unscheduled business travel in the near term being held back, pending more clarity on the UK currency and economic prospect,” Low said.

Arokia Das, senior manager at Luxury Tours Malaysia, too, thinks a slowdown in corporate bookings is on the horizon, as companies will be cautious about spending and may wait until the economy and political situation stabilise.

And should demand for corporate meetings be impacted, O’Neil said small meetings would be first to be hit.

“Companies tend to drop small internal meetings first because those are planned closer to the time of the event and often can be (replaced) using virtual collaboration technology. Larger meetings typically include costly cancellation policies, so we expect them to proceed,” O’Neil explained.

However, he was quick to point out that as “summer is historically a bit slow for business travel”, any decline in corporate traffic now would likely be “independent of the Brexit vote”. What would happen is the usual summer slowdown occuring “a few weeks early”.

“By September, businesses often see a need to travel more to meet goals for growth, so we normally expect strong volume in Q4,” he added.

Offering a more optimistic view of the situation is HRS, whose spokesperson said that corporate travel is essential and will carry on, although UK clients will now, more than ever, seek cost-savings.

The spokesperson also suggested that the weakened pound might lead to increased inbound demand for the UK, as the cost of business trips and meetings will be lower.

MICE travel to Langkawi unlikely to be dented by new tax

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Overwater bungalows in Langkawi 

INBOUND agents are unfazed by the new tourism promotion fee which will be imposed on all tourists checking into hotels in Langkawi.

From July 1, domestic and international tourists will be charged an additional RM3 (US$0.73) per room per night in three- or four-star hotels and RM5 in a five-star property.

Arokia Das, senior manager at Luxury Tours Malaysia, said: “It will not affect MICE into Langkawi as we (agents) will either absorb the cost or include it into the quotation.”

Saini Vermeulen, executive director, Within Earth Holidays, likewise stated that the tax was an insignificant amount and “common practice” in destinations worldwide.

Agreeing, Adam Kamal, CEO of Olympik Holidays, said: “The amount is insignificant. Moreover, groups don’t stay long as Langkawi is usually a two- or three-night incentive destination.

“If the funds are properly channelled, it will make it easier to promote the destination.”

According to Mohd Rawi Abdul Hamid, Kedah state tourism committee chairman, “the collections would reduce Langkawi Municipal Council’s dependency on state funding to carry out projects such as beautification of the island and enhancements of public facilities and services”.

With around three million tourists to Langkawi annually, the new levy could translate to over RM5 million in tourism revenue (this year), he added.

UFI elects new chief

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CORRADO Peraboni, CEO of Fiera Milano, has been elected UFI president for 2018 by the Board of Directors at a board meeting during the recent UFI Open Seminar in Basel, Switzerland.

The UFI Presidential Trio for the 2016-2017 term now comprise Andreas Gruchow (Deutsche Messe), president 2016-2017; Peraboni, incoming president; Sergey Alexeev (ExpoForum-International), outgoing president.

They will assume these roles at the conclusion of the 83rd UFI Annual Congress, which runs from November 9 to 12, 2016 in Shanghai.

According to a media statement from UFI, Peraboni has played a very active role within UFI for many years. He assumed the position of vice-chair of the European Chapter more than fifteen years ago before becoming chair from 2004 to 2008, and has been a member of the UFI Executive Committee since 2004.

His extensive knowledge of the industry and dedication to UFI over the years has proved instrumental in enabling the association to become the global voice of the exhibition industry that it is today.

“I am honoured by this appointment,” said Peraboni.
“UFI is a true global brand of quality in the trade fair sector and I will do everything I can to strengthen it even further. The exhibition sector is seeing continual, rapid change. The current transition stage deserves great attention because our future depends on it, and I think this future holds at least one constant: physical fairs will continue to be an irreplaceable channel for promotion and internationalisation, especially for SMEs, because they guarantee maximum advantages in terms of cost-benefit.

“Together with my colleagues and the UFI team, we will do our best to launch this message to the business community and public institutions”.

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