Asia/Singapore Wednesday, 15th April 2026
Page 925

The exposure factor

0

Queens-Wharf
Upcoming Queen’s Wharf Brisbane integrated resort, which will
sit slong the Brisbane River (pictured), is expected to serve as a
conversation starter to elevate Brisbane’s visibility

Supporting tourism infrastructure and branding intelligence may be the driving forces to finally put Brisbane’s overlooked incentive products on the map, Rebecca Elliott reports

It’s the capital city of arguably Australia’s most popular state for hosting incentive programmes, yet Brisbane, just an hour’s drive north of the Gold Coast, rarely appears on the itinerary.

Rob-Nelson

But that’s all about to change, according to the Brisbane Marketing’s general manager of conventions and business events, Rob Nelson, who admitted that the agency, as the city’s conventions bureau, had long had a more associations-focused strategy.

“We want to explore our capabilities in the incentives space and are doing work now to look at what that market potential might be,” he remarked.

Hosting the G20 Leaders’ Summit in 2014 was a pivotal point for Brisbane, said Nelson. In addition to providing unprecedented exposure for the city, he said it also enhanced its reputation for hosting world-class business events, which led to greater confidence in the sector and improvements in infrastructure.

On the hotel front, 900 rooms have been added to the city’s inventory in the last two years with the likes of TRYP, Hotel Jen, Four Points by Sheraton and NEXT Hotels among the new entrants. They will be joined by new Mantra, Holiday Inn Express, Pullman, ibis, Emporium, W and Westin offerings over the next few years.

Yet these projects pale in comparison to the AU$3 billion (US$2.2 billion) development of integrated resort, Queen’s Wharf Brisbane by the Destination Brisbane Consortium.

Announcing the development at AIME in February, Consortium partner The Star Entertainment Group’s Queensland managing director, Geoff Hogg, said the project would restore and reactivate nine heritage buildings in the precinct and upon completion in 2022, would feature 3,100 hotel rooms and apartments, 50 bars and restaurants, a pedestrian bridge to South Bank, a mixture of retail offerings and, “12 football fields of public realm space that will accommodate up to 60,000 people”.

“Situated along the Brisbane River, it will transform a (largely underutilised) heritage area of the city into a world-class and iconic multi-use precinct,” he said.

Increased air access to Brisbane will also assist Nelson’s cause, with Qantas, Etihad, Air Canada, China Eastern all upgrading or introducing new routes to the city.

As well, Brisbane Airport is constructing a new parallel runway which will double the airport’s capacity to handle flights coming from Singapore and Hong Kong.

The bureau is currently working with Business Events Australia on a new market segmentation project and marketing assets to shape their brand, which could tackle the lack of awareness and visibility where Brisbane’s offerings are concerned.

Nelson said: “We look at itineraries of other destinations and we think you can do all that in Brisbane, but perhaps we’re not telling the story well enough through the right distribution channels.

“You can do the Australian bucket list in Brisbane – feed the dolphins in Moreton Island, go to the Lone Pine Koala Sanctuary, do all the Australian things under beautiful sky. We need to get that message across, particularly for the Asian market.”

And with the supporting infrastructure now in place, “we’ve got the capacity now”, Nelson expressed.

MoretonIsland
Moreton Island makes an interesting post-show tour destination;
G20LeadersSummit2
G20 Leaders Summit 2014 delivered unprecedented exposure for Brisbane

{Taking Numbers}
TalkingnumbersAust

{Spotlight}
Making waves at events

IanSkippenAnthonyFrangi
Brand new to the business events product offering in Brisbane is Pop Up Radio Australia, an online station that provides live radio streams and podcasts on event-related content to conference participants at the venue, in regional locations or anywhere in the world.

The brainchild of Anthony Frangi, who’s been facilitating conferences for over 25 years, Pop Up Radio was launched in October 2015 at the Business Innovation & Improvement in Government Conference in Brisbane.

“Podcasting and streaming is very much a way of life today,” said Frangi, “We wanted to build a business that not only captures a permanent record of the extraordinary people who present at events, but also to celebrate the highly successful conference market.”

To date, Pop Up Radio has secured more than 12 events within the health, planning, community, government, university and innovation sectors.

As its name suggests, the Pop Up Radio station is set up at the conference venue and inclusions are customised to the needs of the event such as on-air branding, sponsorship opportunities, panel discussions and more.

{Insider}
Mat Finch, general manager, Ibis Styles Brisbane Elizabeth Street

Mat Finch, general manager, Ibis Styles Brisbane Elizabeth Street

Discover homegrown produce

A visit to the weekly Jan Powers Farmers Markets make for a feel good, grassroots experience right in the heart of the city. With a social and community slant, the markets are a great place to explore exotic products sourced from local growers and producers. It is a big, bustling, open-air food market that sells all the most interesting food and plants, kitchen goods and wine, breads, meat, fish and fowl under the sun.

Immerse in contemporary art

Housing over 16,000 works, the combined Queensland Art Gallery and Gallery of Modern Art (GOMA) is the centrepiece of Brisbane’s South Bank cultural precinct. GOMA is home to a unique interactive Children’s Art Centre and the Australian Cinémathèque, the only dedicated cinema facility in an Australian art museum.

Get a taste of street food where it meets urban vibes

Brisbane’s urban food scene comes alive in a disused container wharf a stone’s throw from the city each Friday and Saturday night. Wander through the Eat Street Markets bazaar and sample everything from aromatic international cuisine to boutique beers.

Eat_Street_Markets

Lim Boon Kwee

0

Dusit International has appointed Lim as COO. Based in Bangkok, he joined Dusit in March 2013 as president of Dusit Fudu Hotel Management Company, Dusit’s joint venture company based in Shanghai. With this appointment, the office of the president of Dusit Fudu will be integrated with that of the COO of Dusit International.

LimBoonKwee

Kurt Ekert

0

Ekert now leads CWT in the position of president and CEO, replacing Douglas Anderson who has left to pursue other opportunities. Ekert was last executive vice president and COO of Travelport.

EkertKurt

Jose Alberto Ocasio

0

Ocasio has been chosen to open Mövenpick Resort Boracay this July. He has extensive hospitality experience, and was general manager at various properties under the Banyan Tree  Holdings.

JoseAlbertoOcasio

Elvis Ng

0

Suntec Singapore has made Ng its new chef de cuisine. Ng joins from Orchard Hotel where he was sous chef. He has over 20 years of culinary experience.

Cindy Goo

0

Goo has joined Holiday Inn Singapore Atrium as director of sales and marketing. She was last with Studio M Singapore and is armed with more than 15 years of experience in the hotel sector.

CindyGoo

Andrew Jordan

0

Carlson Wagonlit Travel (CWT) has named Jordan its new chief technology officer. He has extensive experience across leading B2C and B2B brands and was last senior vice president, technology and operations for NBC Universal International.

Over coffee with… Robert Rogers

0

The founder of International Live Events Association Hong Kong chapter tells Prudence Lui that the country’s government can do more to elevate the country’s special events industry

You’ve said that Hong Kong’s special events industry is an immature one. Why do you think so?

In Hong Kong, we do not enjoy the degree of quality government support that overseas markets do, especially those in Europe and the US. Such support is not just about financial handouts although it is a main part.Furthermore, these overseas markets have large groups of vendors like furniture-makers while here we have only two to three that are exhibitions-based.

In the past 10 years, there has been improvement in areas such as general awareness on professionalism, education on special events and respect for event professionals. But there is still room for improvement. For instance, there is a lack of in-depth understanding about the event flow. An emcee was asked to put the event on hold when a committee representative wanted a break. It disregarded the knock-on effects on F&B services and disrupted the work of the lighting technicians and audiovisual guys.

What is needed to bring the special events industry to the next level?

More marketing and research efforts are needed. For instance, the US-based Convention Industry Council and the International Live Events Association (ILEA) headquarters looked at how much money the meeting industry can generate across the US. Putting a figure on the industry’s value to the economy could really open doors. I hope we can do the same so people would start to realise it is such a huge industry with so many small companies working together to orchestrate big events.

Since the Hong Kong government has allocated a budget of HK$220 million (US$28.4 million) to boost tourism this fiscal year, let us hope that we can get extra funding from Meeting and Exhibition Hong Kong (MEHK) to carry out such a study.


RobertRWhat will influence the development of Hong Kong’s special events industry?

Better and deeper education is easily the most important factor. We’ve been trying to educate the business community here but many still don’t grasp the full potential of the special events industry. Continuing professional education is a small thing here and although ILEA has attempted to improve this, it doesn’t have the money for larger projects.

On the bright side, worldwide universities like City University and the Polytechnic University have been offering event management courses over the last decade. Much younger entrants are also discovering the market, bringing some great ideas and different styles. 

Is Hong Kong physically ready to support the growth of this niche industry?

We have been facing a shortage of venues for

Are there challenges in staging special events outdoors?

Well, yes. Currently you need separate licences from multiple government agencies (to do an event outdoors). It would be wonderful to have an individual or group with deep understanding of event processes working within the government that could actualise change. However, my concern with this is the government might then implement more rules and regulations, making it difficult to hold outdoor events. Currently, there are not many rules in place and those that exist are very ad hoc.

What kind of special events should Hong Kong aim to specialise in?

The Mega Event Fund commissioned a study to find out what events they could bring to Hong Kong, and that’s a great idea. But some events need to be created from within the community. Instead of finding out what events we can buy, it would be better to have more people with actual event experience to help make these decisions.



International Live Events Association was formerly known as the International Special Events Society. The rebranding, which was executed earlier in May, better reflects the association’s diverse membership and members’ involvement in live events.

[SPONSORED POST] Finding the Lowest Hotel Rates

0

Individual corporate travelers do not always possess an overall view of the travel volume generated by all their colleagues. Finding a one­ – off cheap rate doesn’t help companies consolidate volumes, neither does it gain negotiation power with hotels. With increased transparency and knowledge of public rates through the Online Travel Agencies and price comparison websites, corporate buyers today have trouble distinguishing between the different hotel pricing options available. The availability of free information also means that travelers may see low non – ­refundable saver rates on a hotel’s website and compare them to fully flexible rates negotiated by the company.

hrs

Corporates require the best of both worlds – a choice of hotels to meet travelers’ needs at the lowest price, bearing in mind booking conditions. Effective rate negotiation is as much about choice as price; the mix of rates available is determined by the corporate’s choices. The lowest rate may not be the most cost effective rate, as negotiated rates often include airport or local transportation, breakfast, Internet, parking and other amenities. Corporate buyers no longer need to choose between dynamic and fixed price models when it comes to finding the lowest hotel rates. Neither do procurement managers need to invest the time to create a hybrid model. In order to leverage the best value, HRS, the leading hotel solutions provider, has a few key pieces of advice for buyers:

  1. The key driver in any hotel rate negotiation is occupancy. Volumes can be leveraged to source and shortlist hotels that meet the corporates quality and location requirements – as well as price objectives. Develop an understanding of the day of week, location and seasonality patterns in order to take advantage of the available rate types.
  1.  The cost of amending or cancelling a booking should also be factored into the negotiation. HRS estimates that one in six corporate bookings are cancelled or changed. The incremental cost to the corporate could be as much as 100% of the first night’s stay.
  1.  The dynamic nature of hotel rates means that price does not necessarily equate to quality. It does not always follow that a better quality of hotel should cost more. New hotels are generally more prepared to offer lower rates because they need to ‘lock in’ corporate business and have the flexibility to do so.

corporate.hrs.com/sg

salesapac@hrs.com

+65 6580 2828

twitter@HRS_AsiaPac

A9R9C2DHRS Global Hotel Solutions

hrs

Duty of Care: An expectation, not an exception

0

Today’s global organisations have a large number of employees working as international assignees, expatriates and business travellers. Employees who travel across borders often find themselves in unfamiliar environments and situations, subject to increased risks and threats, and less prepared to handle these situations than if they were in their home country.

As a result, employers carry an increased “Duty of Care” obligation to protect their employees from these unfamiliar – yet often foreseeable – risks and threats.

Prevention is key

In an ever-changing and volatile world, the growing focus is clearly on prevention and risk mitigation. Our statistics have shown a positive trend of an emerging risk management culture where risks are managed efficiently and effectively. A recent study by International SOS Foundation also showed that there are tangible commercial incentives to investing in preventive programmes.

It is evident that corporate meeting planners can no longer ignore the importance of having a robust business continuity plan to ensure the safety of their attendees, and they must take proactive steps to minimise and avoid costly emergencies and evacuations.

For them, being able to identify a suitable business event destination based on a sound understanding of the health and security risks of the destination is crucial. Preparation – including a risk assessment, education and health check programmes – will reduce the need for intervention during and after travel. In the case of an emergency, in addition to taking certain precautions, the onus lies on corporate meeting planners to make sound decisions as to whether or not an event should be cancelled.

Medical and travel security risks can easily escalate at short notice during a crisis or evolving situation. The bombing incidents in Bangkok and Jakarta last year were painful reminders that one could easily become a victim of an attack even in urban – and typically perceived as safe – areas. In such time-critical situations, having access to up-to-date intelligence and actionable advice from a trusted source are absolutely critical for corporate meeting planners to assess whether or not to proceed with an event.

To better prepare corporate planners, we advise the following top 5 action tips towards assessing risk and preparing for emergency situations on the ground:

1. Identify specific health and security risks at event location

2. Ensure event delegates are prepared for the trip – this can be in the form of either pre-travel briefings or sending notifications that includes relevant medical, security and itinerary details

3. Set up an online platform hosting critical information about the destination country and make it easily accessible for delegates and/or business travellers

4. Ensure first aid kits (or stations) and evacuation routes/plans are in place in case of emergency

5. Have a reliable partner, with the necessary medical and security expertise, to support you on the ground

As international travel continues to be an inevitable part of global meetings and conventions, corporate meeting planners need to manage their duty of care responsibilities by strengthening their capability to protect the health and safety of delegates. Our call is for corporate meeting planners to step out of their day-to-day mind-set and think about the success of events at a broader level, which includes delegate welfare. Beyond the delivery of a grand event to your guests, true success also hinges on the organiser’s security, safety and crisis management capabilities.

Philippe Guibert is the Regional Medical Director, Consulting Services, Asia at International SOS, integrating a risk management framework into an organisation’s broader policies through education, information, preparation and prevention.

International SOS is the world’s leading medical and travel security risk services company, pioneering a range of preventive programmes and delivering unrivalled emergency assistance during critical illness, accident or civil unrest. www.internationalsos.com

This article is written by Philippe Guibert

Reviews

The Ritz-Carlton, Bangkok

The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike

Mama Shelter Zurich

Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell

Hyatt Regency Kuala Lumpur at KL Midtown

A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.