Asia/Singapore Monday, 29th December 2025
Page 927

Meeting-friendly Novotel Manila Araneta Centre now part of Quezon City’s skyline

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Quezon City in the Philippines welcomed the Novotel Manila Araneta Centre last month.

The 24-storey hotel, located 15km away from Ninoy Aquino International Airport and sited within the Araneta Centre lifestyle complex, features 401 rooms and suites, the largest number in a single property in Quezon City.

The hotel boasts six meeting rooms, a boardroom and a state-of-the-art pillarless grand ballroom, which can accommodate up to 1,200 guests. A 2,500m2 landscaped outdoor garden area is also available for cocktail events, soirees and fashion shows.

Amenities include the In Balance Wellness Centre, which houses a gym, spa and swimming pool; the Gymboree Kids Area, which caters to young guests; and the executive sky-lounge, which offers a 360-degree view of the city.

For dining options, there is the Food Exchange Manila, a 208-seat restaurant serving an array of international cuisine at live cooking stations, and the Gourmet Bar, which serves signature drinks and freshly-brewed coffee, with a focus on using organic produce grown and harvested from a farm in San Mateo, Rizal.

 

The Residence arrives at Kota Kinabalu

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Hyatt Regency Kinabalu has launched a stylish multifunctional event venue centred around a show kitchen, called The Residence. It can accommodate up to 160 guests, is furnished with state-of-the-art audio-visual technology, and complements the renovated Tanjung Ria Kitchen, The Lounge and The Poolside Bar.

The multipurpose layout of The Residence enables event organisers to use the facility for various purposes, ranging from small parties to VIP dinners. The venue can also be combined with Tanjung Ria Kitchen for larger gatherings of up to 300 people.

Bennett Peter, director of sales and marketing, said the new offering was necessary because “the hotel customer of today needs, demands and expects flexibility and versatility in experiences and service”.

Arifin Darmawan, general manager of the Hyatt Regency Kinabalu, said: “The new facility exudes an aura of elegance and relaxation with its contemporary yet classic décor, complemented by natural daylight window panels. With show kitchens and multiple rooms, the focus is on one-on-one guest engagement and personalising the entire hotel experience.”

Keio Plaza Hotel Tokyo unveils refreshed banquet facilities

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The five-star Keio Plaza Hotel Tokyo has unveiled its new event facilities on the 47th floor, following a month-long renovation that cost 300 million yen (US$2.5 million).

The five banquet rooms on the level were updated with new interiors, while Akane room was expanded from 45m2 to 65m2 and Aozora room was fitted with improved lighting systems. Works were also done to the foyer, karaoke room entrance and restrooms on the 47th floor, as well as the banquet rooms on the lower levels which now offers wireless and local area network facilities.

Beside function rooms on the the top floor, the hotel has multipurpose venues on the fourth and fifth floors.

Hotel spokesperson, Sunaho Nakatani, told TTGmice that the renovations were made to improve the hotel’s product for events and maintain the high quality of venues and experiences the hotel is known for.

“Our banquet and event facilities are very popular and our largest venue, the Concord Ballroom, enjoys a high occupancy of 90 per cent throughout the year,” added Junko Saito, deputy director of marketing and PR.

The hotel hosts some 80 academic and international conventions a year and is regarded as either the first or second top hotel venue for events in Japan, with its closest rival being a property in Kansai, according to Saito.

Saito said: “Our hotel is among the best in Shinjuku and Tokyo, and despite our room rates rising every year, we’ve been able to enjoy a healthy average occupancy rate of 89 to 90 per cent. Our rooms aren’t cheap, so we work hard to make sure experiences and service standards are excellent. Our marketing efforts now are aimed at strengthening the hotel’s branding.” – Karen Yue

Suntec serves up highly customised banqueting options

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Keen on improving the way banquet services are offered to event planners, Suntec Singapore Convention & Exhibition Centre is rolling out today an extensive collection of customisable dinner menus that offer clients 168 dishes to choose from.

Twenty-one eight-course Chinese menus across seven series have been created, with the cheapest priced at S$788++ (US$554++) per table. Each series will offer two Halal menu options, while one will cater for vegetarians.

Event planners are able to swap dishes from menus in the same series at no extra cost, while changes made between menus from different series will come with “a little bit more money”, said Suntec Singapore’s CEO, Arun Madhok.

Describing the new banquet programme as a revolutionary one in the MICE business, Madhok said: “Venues in the market today typically offer only two or three set menus with fixed items. We see the opportunity to do things differently and better by giving price-sensitive clients who appreciate good food the chance to provide their delegates with a great dining experience at Suntec Singapore, but without breaking the bank.”

“Industry colleagues have told me that my new banquet programme is suicidal for business; how could the kitchen manage so many dining options for multiple large-scale events, they asked.

“But this is not an issue for us, as our kitchen operations have been computerised and optimised with new processes,” he said.

He elaborated: “Take for instance our new induction ovens which can cook many dishes at once but are safe and use less heat, which also brings down electricity usage as our air cooling system will no longer need to work as hard. We have also reduced the number of suppliers, keeping only the top quality ones and employing a Just In Time delivery system to keep produce fresh and use less storage space.”

To spread demand away from the popular Friday and Saturday evenings, Suntec Singapore is offering a discount of S$50++ per table for banquets hosted on Sundays to Thursdays.

All menus come with free-flow soft drinks and Chinese tea, fresh flower centrepieces, one VIP table service per 50 tables booked, and other perks. Terms apply. – Karen Yue

A new and appealing aura

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Creating Singapore’s next F&B institution is Aura, located in an institution itself, the newly-minted National Gallery which was formerly the City Hall and Supreme Court.

While The National Gallery will open November 24, Aura has lifted its curtains on a four-in-one dining destination, giving event planners a new venue to salivate over. It is the only F&B outlet in the commanding building, whose grand, historic architecture, especially when lit at night, will wow clients even before they even so much as step into the place.

We made an impromptu visit for drinks at the Aura Sky Lounge at around 10.30pm recently and, take our word for it, the all-embracing, magical views of the Padang and Marina Bay skyline from the outdoor terrace on this rooftop (Level 6) alone makes this a must for any planner who wants to give his or her group an uplifting vision of what this tiny country, which is celebrating its 50th anniversary this year, has achieved. The outdoor space reminds us of the likes of a crowded SEVVA in Hong Kong – it’s so ‘in’, so exhilarating, so trendy.

The whole Sky Lounge can easily seat 300pax. You can hire the whole space; if not, it holds three potential areas to fit groups or parties of all sizes and all occasions: Raw Bar (11.30-14.30 daily), which offers a free flow buffet of Mediterranean food for only S$18++ (US$13++)per pax; Tea Lounge (14.30-17:00 daily), which offers classic European hi-tea; and Lounge Bar (17:00 to 01:00 daily), which offers after-work drinks and deluxe bar grub.

On Level 5 is Aura Restaurant, a 90-seat Italian restaurant led by Beppi de Vito, who has also just opened ilLido Bali and Osteria Art Singapore. A quick glimpse at Aura Restaurant shows a beautiful venue. Alas, we did not eat there that night and could not vouch for its taste, however from what we know of de Vito’s outlets, expect reasonable prices and homely recipes in a world-class venue.

A press release said every dish in unique only to Aura (and not de Vito’s other restaurants) and guests are encouraged to share dishes in a casual family style so typical of Singapore eating-out. There is also a wine list of over 500 different labels, old world wines and arguably one of the city’s best collection of Italian heavyweights.

Aura Restaurant is opened daily from 12:00-14:30 and from 18:30-22.30. A four-course dinner set menu is priced at S$68++ per person, just to give an idea of pricing.

For reservations, call (65) 6866-1977 or email: book@aura.sg. Aura is also on www.facebook.com/aura.nationalgallery.

No group too large to handle

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Freddie Ravel a motivational speaker at the IBM Analyticys Sales Academy 2015

 

Event brief
The IBM analytics sales, technical sales team, and its business partners were looking to come together for a four-day academy programme that would involve a total of 1,202 delegates from Asia-Pacific, Greater China, the Middle East, Africa and Japan.

Challenges
IBM needed a venue that could accommodate the large delegation, yet at the same time provide intimate meeting spaces that were customisable for breakout sessions.

Freddie Ravel a motivational speaker at the IBM Analyticys Sales Academy 2015

Due to the sheer magnitude of people, there was a need to ensure that none of the delegates would be neglected. The event organisers needed a solution to ensure every delegate was well taken care of.

Solutions
The 3,896-room Sheraton Macao Hotel’s extensive meeting facilities easily met the requirements as the hotel’s pillarless grand ballroom could accommodate 5,000 guests in theatre-style – more than enough for IBM’s delegation. Moreover, the hotel had six junior ballrooms in addition to 96 breakout rooms.

Nathan Nyvall, one of the event organisers from IBM, said: “The strengths of Sheraton Macao as a venue is that it is big enough to accommodate our group, the meeting space is nicely laid out and compact enough so that it is very easy to find the rooms. The digital signs (placed by the hotel) were also a great help when navigating our way around the property.”

Nyvall added: “It’s not easy to find hotels that are able to accommodate and run a world-class event for such a large number
of people.”

Keeping in mind IBM’s concern about meeting the expectations of the delegates promptly, Sherwin Lucas, assistant director of event services, Sheraton Macao Hotel, Cotai Central, said they helped to customise a StarGroups booking system for this event. This ensured “seamless and open lines of communication” with the organisers, meeting planners, delegates and various internal teams.

Lucas said: “This system allowed delegates to manage their room bookings, have access to event details and look up destination specific information about Macau through this one-stop web platform.

“It also enabled individual delegates to self-manage their preferences during their stay with us, their schedules and room arrangements as well as (submit) specific requests,” he explained.

Key takeaways
Emphasising the importance of relationships, Lucas said: “It pays to build synergistic relationships and trust with meeting planners and event managers early in the game so that during the event, everyone is on the same page.

“We must also keep communication lines open among meeting planners, delegates and the hotel throughout the event to ensure quick response time to issues and unexpected requests. (That way), everyone is kept in the loop at all times,” he added.

 

Going for the gold standard

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Event brief
The 128th International Olympic Committee (IOC) Session saw over 700 delegates gathering at Kuala Lumpur Convention Centre to discuss and decide on key policy issues under its authority. Decisions made during this conference included the election of the host cities for the 2022 Olympic Winter Games and 2020 Youth Olympic Winter Games.

Challenges
Kuala Lumpur Convention Centre learnt from its failure in 2009 when they first tried to secure the bid for the 125th IOC Session. This time, it used the experience to further enhance the bid submission in 2012 by working closely with Team Malaysia partners (Tourism Malaysia, Malaysia Convention & Exhibition Bureau, Malaysia Airlines, Malaysia Airports Holdings and Kuala Lumpur City Council) to offer a very attractive conference package.

Alan Pryor, general manager of the venue, said: “It was also essential for the proceedings to be streamed and broadcasted live to the Olympic House in Switzerland. However, during initial test runs, the connection to Switzerland had delays, intermittent pauses and line cuts.

“We (also) anticipated there would be organisational and coordination challenges and we knew preparations had to start early in order to ensure this event ran smoothly.”

Solutions
To cope with the organisational and coordination challenges, Kuala Lumpur Convention Centre began preparations in late 2012.

There were numerous teleconferences and meetings with the Olympic Council of Malaysia and the International Olympic Committee. Internally, countless interdepartmental meetings were held to go over details. Many detailed briefings and site visits took place in advance, as well as brainstorming sessions to anticipate and plan for last minute requests and changes.

To cope with technological challenges, the centre’s IT team sourced for an additional Internet Service Provider to handle the increased bandwidth demand to ensure a stable and seamless connection from Kuala Lumpur to Switzerland. This ultimately enabled the organiser to record, encode and transmit the proceedings in real time without interruption.

During the conference, the operations and security teams worked in tandem to ensure that VIP guests, including several heads of state, government heads and royalty, were appropriately hosted and attended to.

Key takeaways
Early preparations are crucial to minimise challenges and avoid setbacks during the conference. Also important is an enthusiastic and energetic team that has the patience to do relentless follow-ups, revealed Pryor.

He added: “We discovered that we needed to ensure that all equipment, cables and supporting technical infrastructure provided by third-party vendors were prepared in advance and tested before being set-up. This will help lessen the chances of event-day problems and avoid issues like sourcing additional bandwidth at the last minute.”

 

Happy Bellies Happy Teams

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No doubt, food binds us all and some of the most memorable gatherings are so because they offer a great dining experience. Culinary-themed activities that bond teammates and break the ice for newbies are not a new concept, but as time goes by, fresh and interesting spins on such programmes have emerged. TTGmice reporters sniff out what’s cooking for corporate groups here in Asia

A pressure cooker

Organiser: Amari Watergate Bangkok

How this is served: Amari Watergate Bangkok’s newest teambuilding activity, the Corporate Cook Up, is one hot hell of a pressure cooker as teams of eight to 10 pax are cajoled by an MC and a chef to prepare six different Thai dishes, each within 12 minutes. While half of the teams cook, the other half work on other challenges such as fruit carving, table setting, place card writing (in Thai) and flower arrangement. The pressure of cooking and presenting a meal is designed to bring them together, stimulate creative thinking and improve leadership skills – not to mention participants learn to cook authentic Thai dishes.

Available for morning or afternoon sessions, the activity can even include scripting and recording a radio ad to promote the food. Prices start from 3,500 baht (US$99) per person. The package includes an English-speaking MC, chef, cotton chef aprons as keepsakes, chef hats, cooking ingredients, utensils, a team cookbook with step by step instructions and recipes, cooking venue and refreshments.

Where: A cooking venue within the hotel

Capacity: 20 to 150 people

Duration: Three hours

Contact: david.barrett@amari.com / (66 02) 653-9000

 

Celebrity dash

Organiser: Celebrity chef Emmanuel Stroobant

How this is served: For a real taste of what it’s like to work under a celebrity chef, head to Saint Pierre restaurant, where Emmanuel Stroobant – who has multiple awards and books under his belt – puts aside his kitchen tools for a moment and consults with corporates the values they hope to foster. Values can include better planning, communication, crisis management, time management, multitasking and teamwork. He then whips up a specialised cooking programme, conducted in a professional kitchen shift setting at his very own restaurant, Saint Pierre.

Participants are assigned different kitchen tasks where the aim is to prepare a three-course dinner, just as how chefs in a real gourmet restaurant kitchen function.

The cost of S$1,000 (US$720) per person (half-day) and S$1,500 per person full day may sound as fat as foie gras, then again, how often does a star-studded chef open his kitchen to outsiders? Wouldn’t it be exciting to get real tips on gourmet cooking while fostering team bonding?

Where: Saint Pierre restaurant’s kitchen

Capacity: Eight to 14 people; senior management level or heads of department only

Duration: Half-day (four hours including one meal) or full day (eight hours including two meals)

Contact: info@saintpierre.com.sg /(65) 6438-0887

 

What’s the most memorable food-themed corporate group activity for you?

“ CIBTM 2015’s ice breaker function at the brand new luxurious NUO Hotel, Beijing in early August. In line with NUO’s brand identity, attendees got to taste some of Europe’s finest gourmet ingredients and watched the hotel’s experienced chefs demonstrate their culinary skills with accompanying special effects. 
Some of the creations that are still fresh in my mind were the watermelon cubes and raspberries immersed in dry ice, intricately hand-sliced Spanish and Italian prosciutto, melted Swiss raclette cheese with potato hash, freshly smoked raw salmon paired with lemon bitters shots, and poached salmon with fish roe served in a mini ice-cream cone. Other pricey gourmet heavyweights included foie gras, caviar and assorted fine cheese.
This event was memorable because it was a really expensive experience and attendees waxed lyrical about it for a long time to come. Moreover, the dishes featured were seldom seen and tasted by the predominantly Asian audience.”
Lee Choon Loong
CEO and president
DiscoveryMICE Malaysia

 

Master the Singapore Sling

Organiser: Raffles Hotel Singapore

How this is served: Celebrate the legendary Singapore Sling originally created at the Long Bar in Raffles Hotel Singapore by bartender Ngiam Tong Boon – by learning how to create the iconic cocktail. Bartenders from Long Bar will disclose the secrets behind making the perfect tipple with splashes of gin, Dom Benedictine and Cointreau. Food and drinks will be provided.

Where:
Long Bar, on at the second storey of Raffles Hotel Singapore

Capacity:
10 to 50 people

Duration:
One hour

Contact:
Jemimah.Apurado@raffles.com

 

What’s the most memorable food-themed corporate group activity for you?

“We organised a TIC Kitchen Competition with teams from different departments. Participants were challenged to make dishes with a tight budget. Although cooking wasn’t everyone’s forte, they worked together and came up with fantastic ideas. The activity motivated teamwork and innovation and (fostered a) can-do spirit.”

Quince Chong
Chief corporate
development officer
CLP Power Hong Kong

 

Creative juices

Organiser: Team Building Asia

How this is served: This is a smoothie making workshop that requires teams to produce 12 new and exciting smoothies supported with marketing campaigns in order to save the company.

Within a tight time frame, teams put their imagination, flexibility, planning and communication skills to the test while having fun. Teams also get to taste their creations during the wrap-up and successful teams will have to blend internal communication, resource management, distribution and marketing skills. They will also quickly discover that they will have to collaborate internationally if they are to achieve their goal.

Where: Any indoor venue across Asia

Capacity: 24 to 200 people

Duration: 150 to 180 minutes

Contact: enquiries@teambuildingasia.com/www.teambuildingasia.com

 

Pub crawling Japanese-style

Organiser: Fascinating Holidays, Singapore

How this is served: This is an activity that brings teammates together over a tipple or two and local dishes, while giving them a view into the lively izakaya culture. The izakaya is a traditional Japanese bar where food and drinks are served, and is loved by locals for celebrations, friendly get-togethers and quick after-work drinks.

The izakaya tour, run by a Bar Hopping Master who is fluent in English even after consuming a considerable amount of alcohol, visits two or three izakayas, depending on the programme chosen.

Where: Ueno district, Tokyo, Japan

Capacity: One bar master can take a group of up to 10 people

Duration: Two hours

Contact:mice@fascinating.travel/www.fascinating.com.sg


Embark on a dessert safari

Organiser: Suntec Singapore Convention and Exhibition Centre

How this is served: The concept leverages on the insight that good food is a terrific catalyst for bringing people together. Following a Safari Map which “gamifies” the event, guests are enticed to strategise their routes to sample as many desserts as possible. Dessert Stations offer ready-to-go items as well as chefs preparing treats à la minute, creating an experiential event that engages all five senses.

Where: Any venue within Suntec Singapore

Capacity: Minimum of 100 pax for an optimal number of Safari Stations

Duration: One to two hours

Contact: sales@suntecsingapore.com/(65) 6337-2888

 

Get behind the bar for a day

Organiser: The Langham Hong Kong

How this is served: Mixologist Rajendra “Rush” Limbu will demonstrate to the group how to create cocktails. Participants work together to decipher the ingredients and attempt to replicate his creations using the same ingredients before conducting a blind taste test to see which is most like the original. Recipes are provided at the end of the class for delegates to make the drink at home.

Where: The Artesian bar, although other venues within the hotel can be offered

Capacity: A minimum group of 10 people

Duration: Flexible, but non-peak hours and weekdays are preferred

Contact: (852) 2378-9324/tlhkg.sales@langhamhotels.com

 

What’s the most memorable food-themed corporate group activity for you?

“ When I first joined InterContinental Singapore, I was looking for an engaging platform to network with my team. I had to organise a teambuilding session within two weeks. Based on the hotel’s brand positioning around the arts and heritage precinct of Bugis, Food Playground created a menu of locally-inspired dishes like kueh dadar (sweet coconut stuffed pancake roll) which the team had a lot of fun putting together. More importantly, the session allowed me to interact with and get to know my team members better in a relaxed environment.”

Rex Loh
Area director of sales & marketing, Singapore
InterContinental Hotels Group



A royal culinary experience from a bygone era

Organiser: Ping Anchorage Travel & Tours, Malaysia

How this is served: In this teambuilding programme, the kingdom of Langkasuka which once ruled over Malaysia’s Terengganu, is recreated with food from ancient royal cuisine.

Conducted at Terrapuri Resort in Penarik, Terengganu, guests will go around the well-manicured garden where there are more than 100 types of vegetables to identify. Plucking of the necessary ingredients for the cuisine will also be done. They will then be taught to cook a few simple dishes, before dinner is served in the courtyard with Mak Yong, a royal dance performance from the olden days. Guests also have a chance to play musical instruments like the gamelan and learn the dance.

This is an exciting programme as it recreates the royal court in olden days and gives participants an insight of royal life in the past with an English speaking guide sharing stories about court life.

Terrapuri Resort has 22 villas, with architecture resembling old Malay palaces.

Where: On the resort’s grounds

Capacity: Maximum 80 people

Duration: Four hours

Contact: sales@pinganchorage.com.my/Pinganchorage.com.my

 

Island cooking escapade

Organiser: Cookery Magic, Singapore

How this is served: Conducted in a 100-year old kampong on the rustic island of Pulau Ubin, off Singapore’s coast, participants will literally get in touch with the roots of the island by harvesting herbs directly from a garden. Cooking will also be done in the garden, and participants will learn how to make the little known Malay dish, nasi kerabu (herbed rice) as well as sambal belachan (chilli paste) and butter prawns.

Where: Pulau Ubin, which is accessible via a 10-minute boat ride from Changi Jetty

Capacity: 20 to 80 people

Duration: Five hours

Contact: www.cookerymagic.com

 

What’s the most memorable food-themed corporate group activity for you?

“We recently created a Halloween-themed private event at our centre where we put together the creepiest-looking dishes from Eyeball Cake Pops and Tomb Desserts to Blood Shooters. We had all the equipment and facilities to make the special effects happen. The food was exquisite and innovative. Most of all, we had a lot of fun.”

Arun Madhok
CEO
Suntec Singapore Convention & Exhibition Centre

 

When food and art collide to create a masterpiece

Organiser: The Stones – Legian, Bali

How this is served: Meeting delegates will be placed into groups and participants from each team will draw on a large paper canvas while being blindfolded. Participants will draw according to instructions and participants will take turns at completing the artwork. The team that creates the most beautiful piece wils a prize.

Good team work is required to complete this activity as the blindfolded member needs to trust his/her group mates’ instructions while at the same time blocking out voices from competing groups.

The fun part of this activity is that instead of using real paint, participants will use ketchup, mustard sauce or cupcake icing that come in paint tubes.

More than just a refreshing teambuilding activity, this works as a fun alternative to the usual meeting break. The meeting room or coffee break area, will be transformed into an Andy Warhol-esque studio called The Factory. Foods are displayed in containers shaped like paint cans, while sauces are presented in tubes. Ladders and artist palettes are used in serving canapés. Completing the art studio look, banquet staff are dressed in white jackets with paint stains.

Where: Hotel’s function rooms

Capacity: 10 to 30 people

Duration: At least 30 minutes

Contact: sales@stoneshotelbali.com/www.stoneshotelbali.com

 

Kitchen adventure

Organiser: The Westin Kuala Lumpur, Malaysia

How this is served: Pots, Pans and Palate is an innovative culinary teambuilding programme that promotes creativity, communication and teamwork by having people working together to create delicious dishes.

Participants will be divided into groups and each team will have to prepare a two- or three-course menu, supervised by a chef.

The kitchen will be set up like a marketplace where participants can grab the necessary ingredients for the recipe, and dash off to their cooking stations. Obstacles and surprises can be introduced into the programme to make it more exciting.

Variations of this programme can also include Superfoods-themed menus and a nutritionist providing a talk on healthy eating.

Where: Pool area

Capacity: 10 to 30 people

Duration: Three hours

Contact: Lenny.tan@westin.com/www.westin.com/kualalumpur

 

What’s the most memorable food-themed corporate group activity for you?

“ Member chefs had to cook a giant paella for 1,000 people to the beat of the drum while at Madrid Fusion Manila 2015 in April. It was to raise funds for the non-profit Sociedad Espanola de Beneficencia.
I loved it for bringing us chefs together as a team to do something different for a cause, something that we haven’t done before. I love the end result – a giant paella that tasted so good even we ourselves were surprised.”
Jerome Valencia
Member
Les Toques Blanches
Philippine Chefs Association

Delivering the wow factor

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Event brief
ICEM Regional was one of several outbound DMCs that received a request for proposal from Maxis, a local telecommunications company in Malaysia to organise a four-night incentive programme to Monte Carlo for their top dealers in the Enterprise Business Division.

While speaking with the Maxis committee, ICEM’s head of sales Lim Pei Pei, gave feedback that a four-night stay in Monte Carlo would be “a little dry” and suggested instead that a programme could be created by combining two nights in Nice and another two in Monte Carlo. The last two nights in Monte Carlo would be a much grander experience than the first two, with stays in more exclusive properties and more high-end activities.

Challenges
ICEM was awarded the business in mid-April, leaving the company with less than three weeks to confirm flights and ground content within the allocated budget.

Adding to the stress, working with local suppliers in both countries was not easy due to the time difference, as Lim had to exercise patience while waiting for replies to queries.

Another challenge was that ICEM had never handled incentive programmes for Maxis in the past. Thus, Lim was clueless about the company’s expectations. Being prudent, she went three nights ahead of the actual programme to run through the itinerary and check on the arrangements at hotels and restaurants.

She recalled: “In Monte Carlo, I went to a two-Michelin-star restaurant and had the chef change the duck breast dish from medium to well-done because it looked too raw and will not agree with Asian taste buds.

“While checking on the hotel in Nice, I realised the lobby area was too small to place a hospitality desk. Thus, I changed this to a cocktail check-in on the rooftop.”

Solutions
Lim worked closely with local agents throughout the planning of the itinerary and during the recce trip. She said: “They helped with the schedule and (took me to) places I should visit prior to the group’s arrival.”

ICEM was lucky because all seats with Turkish Airlines on delegates’ chosen dates were confirmed.

The “wow” elements in Monte Carlo were created by getting stretch limousines to ferry delegates around, allowing delegates to enjoy a private dinner yacht cruise, wine pairing at a family-owned vineyard and flying them from Monte Carlo to Nice Airport.

“Delegates kept asking us what was next, but we kept the details from them as we wanted it to be a surprise,” said Lim.

Key takeaways
It was important to set the right expectations for delegates ahead of time, so they would know what to expect in foreign lands with different cultures, said Lim.

“For example, fine dining can take as long as three hours, which is different from what we (Asians) are used to. The tour manager would also brief participants on highlights of a particular restaurant and what they can expect.”

We had a good working relationship with our partners and this contributed to a successful event.

Event: Maxis SME Business Partners’ trip
Organiser: ICEM Regional
Client: Maxis
Destination: Nice and Monte Carlo
Date: May 8-14, 2015
Number of participants: 27

Serious business on a resort island

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Jeju has ascended UIA’s global rankings and it wants to grow MICE traffic from South-east Asia, writes Paige Lee Pei Qi

While Jeju Island may be popular among Chinese event planners, the Jeju Convention and Visitors Bureau (JCVB) is courting the South-east Asian market with much fervour.

Describing the region as one that is “growing rapidly” for Jeju, JCVB’s marketing director, Cho Jin Hun, noted that interest from Indonesia and Vietnam has been especially strong.

While the CVB does not track MICE visitor statistics, its overall visitor numbers showed a year-on-year increase of 13 per cent to 12 million footfalls in 2014. A record-breaking 2.8 million were from China, up 55 per cent from 2013.

Visitor numbers from Indonesia numbered 36,850, a 62 per cent year-on-year increase, while from Vietnam there were 32,000, up 76 per cent year-on-year.

Eager to intensify its destination marketing in other South-east Asian markets like Singapore and Malaysia, Cho said the CVB intends to participate in more international exhibitions and may explore organising fam trips.

He said: “Previously, many people thought Jeju was more for holidays. They did not know that the island can host meetings and conventions too. There are many good meeting facilities available, allowing the destination to offer a perfect mix of business and pleasure.”

MC MICE’S managing director, Yang Minku, agrees. “Our (predominantly Chinese) clients are always looking to mix business with leisure elements and that can easily be achieved in Jeju because (it is a) resort island,” he said.

Fun factor aside, Jeju has experience in hosting large-scale global gatherings. Having hosted 85 international conferences last year, up from 82 in 2013, Jeju is now ranked 21st in the world and seventh in Asia according to the Union of International Associations 2014 Global Rankings.

It continues to welcome several prestigious global events this year, including the Annual Meeting of the World Aquaculture Society which saw 4,000 guests, and the International Conference on Diabetes & Metabolism which welcomed 1,500 delegates from around the world.

The resort-style convention centre ICC Jeju is easily the island’s most popular meeting venue due to its size and availability of customisable space. The seven-storey venue, which is divisible into three spaces, can take up to 4,300 pax in theater-style and 3,500 in classroom-style. The 1,500-seat auditorium, built for concerts and performances, is also suitable for keynote presentations, conferences and seminars.

Kim Jay, MICE manager with ICC Jeju, said: “ICC Jeju is unique because of its location along the beach, which allows delegates to also enjoy the view of the Pacific Ocean. The setting relaxes delegates even though they are in a convention centre, and this is something no other convention venues in the world can offer.”

Acknowledging that convenience and accommocation quality are important considerations for business event planners and attendees, Jay pointed out that there are four “first-class” hotels within the Jungmun Resort Complex next to the ICC Jeju. They are the 429-key The Shilla Jeju, 500-room Lotte Hotel Jeju, 223-room Hyatt Regency Jeju, and the 90-key The Suites Hotel Jeju.

These luxury properties are also equipped with meeting facilities of their own.

E J Fieldhouse, Pacific World South Korea’s country manager and director of Kim’s Travel Service, told TTGmice that Jeju’s “island culture and breathtaking views” have made it “especially attractive for incentive programmes”.

The destination boasts three UNESCO World Natural Heritage sites – Hallasan Mountain Natural Reserve, Geomunoreum Lava Tube System, and Seongsan Ilchulbong Tuff Ring. The island’s dramatic coastline can also be explored via the Jeju Olle, a series of coastal walking paths with different levels of difficulty.

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Verena Han
, sales and marketing manager of Yeha Tour Seoul, recommends three must-dos in Jeju

Dress up like a local

A trip to Korea will not be complete without trying on a hanbok, the country’s traditional dress. Don’t forget your camera because you will want to take this memory home to your family and friends.

Join a cooking class

To have a feel of the Korean culture, you must first experience its food.Having fun having a go at making the food yourself. Join a class and learn how to prepare various local favourites like kimchi, bulgogi, bibimbap, tteok (glutinous rice cakes) and even royal Korean cuisine.

Kasan Tobang in Jeju offers quaint hanoks for stays Picture by booking.com

Stay in a hanok

Break away from modern accommodation and experience the traditional housing and lifestyle at a hanok in some of the most famous hanok villages or hanokmaeul. Referred to as living museums, hanoks retain ancient Korean architecture and offer a memorable experience.

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Mega property to up Jeju’s appeal

Jeju Island is the next destination to feature a Resorts World integrated resort. The US$1.8 billion (S$2.4 billion) development by Chinese developer Landing International Development and Genting Singapore will occupy 2.5 million square metres of land. It will be the largest property on the island.

Named Resorts World Jeju (RWJ), the property will open progressively from 2017. There will be hotels with more than 2,000 keys, with options including luxury villas and the island’s first six-star hotel.

For recreation, RWJ offers a destination spa, a sprawling family theme park and a casino.

Also built with meeting planners in mind, RWJ boasts a convention centre with fully equipped meeting and conference facilities.

The entire development is expected to be completed by 2019.

Welcoming the development at a groundbreaking ceremony earlier this February, Jeju governor Won Hee Ryong said: “Jeju is one of the most popular tourist destinations in the region. It attracts more than 10 million visitors annually. We are confident that this iconic resort will further strengthen Jeju island’s reputation as a holiday paradise.”

Genting Singapore’s executive chairman Lim Kok Thay, added: “RWJ will be a game changer in Jeju. We believe it can help Jeju attain its goal of surpassing 15 million tourists by 2018.”

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