Asia/Singapore Thursday, 23rd April 2026
Page 95

Vision for tomorrow

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You have been CEO of ICC Sydney for about eight months now, but your journey with the venue goes back a decade. How has that shaped your approach to leadership?
Having been with ICC Sydney for 10 years as general manager before stepping into the CEO role, I have had the privilege of seeing the venue grow from strength to strength. It is more than just a building – it is a dynamic space that brings people, ideas, and innovation, together.

My focus is on continuing the legacy of excellence set by my predecessor, Geoff Donaghy, while pushing the boundaries of what a convention centre can be. Every day, we strive to be more than a venue – whether that is through our community engagement, corporate social responsibility initiatives, or the economic impact we generate for New South Wales and beyond.

Speaking of stepping into the shoes of Geoff Donaghy, a highly respected leader in this industry, how have you been approaching that transition?
I prefer to think of it as carrying forward a legacy rather than filling shoes. Geoff and I shared a deep love of music, and we often used songs to frame leadership moments.

For instance, we had a shorthand phrase – ‘Dave Brubeck moment’ – inspired by the jazz legend’s song Take Five. It was our way of signalling when it was time to pause, reflect, and recalibrate. More than that, Geoff was a leader who deeply cared about people, and that is something I strive to continue.

What inspired you to take on this role at this particular time?
It felt like a natural evolution, given my history with the venue. Stepping into the CEO role allows me to help shape its next chapter.

One of the things I love about my job is that I get to work with an extraordinary team to constantly push the boundaries of what’s possible. The challenge now is looking ahead. How do we evolve over the next 10 years to remain at the forefront of the industry? That is what drives me.

Where do you see ICC Sydney heading in the next decade?
Our long-term vision is clear: to remain a world-class venue that delivers meaningful impact. That means constantly innovating, whether through technology, sustainability, or how we engage with our clients and community.

We have just renewed our contract for another 10 years, so we are thinking big. What will the events of the future look like? Would an 18-year-old walk into that building and still want to sit in a ballroom round table, or would they want something completely different? Our job is to anticipate these shifts and ensure we are ready to meet them head-on.

How are you approaching new technologies like AI for the venue?
AI is the big question mark, isn’t it? If you watch The Hitchhiker’s Guide to the Galaxy, the answer is 42 (laughs). The truth is, we are all still figuring it out.

My approach is to focus on what’s tangible: How does technology improve our team’s experience? How does it enhance the client journey? We’ve made significant investments in upgrading our Wi-Fi infrastructure, ensuring our venue is equipped for whatever comes next. But we are not rushing into AI just for the sake of it. We observe, we test, we adapt. It is all about making sure any innovation we adopt genuinely adds value.

Apart from that, what would you say is your biggest challenge as CEO?
Filtering all the creative ideas that come to mind daily! Blue sky thinking is great, but you also need a solid framework to determine what’s worth pursuing. I always ask: Does this align with our vision of being more than a venue? Does it enhance our impact on people, clients, and the community? If it does not, it is not worth our time.

You mentioned the importance of culture in leadership. How would you describe your leadership style?
People first, always. I have worked across multiple continents, in vastly different cultures, and one thing remains true. If you foster a strong, people-first culture, everything else follows. Performance, profitability, and success all stem from having a motivated, engaged team. I lead with authenticity and transparency. I also believe in constant small improvements; what we call CSI (Continuous Small Improvement). If we are always learning and refining, we are always moving forward.

Finally, what’s one leadership lesson that has shaped your career?
Nelson Mandela once said: ‘I never lose. I either win or I learn.’ That’s a philosophy I live by. In leadership, there are no failures – only lessons. If we adopt that and get that into our culture, then I am not the leader. I am a singular person setting a vision, but we collectively never lose.

SMHCC breaks ground on SMXCITE

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The official groundbreaking ceremony in Pasay City marks a significant expansion for SMX Convention Center

SM Hotels & Conventions Corporation (SMHCC) has officially commenced construction on SMXCITE, a groundbreaking new venue in Pasay City.

Located within the SM Mall of Asia Complex, and directly across from the SM MOA Arena, SMXCITE is set to become the Philippines’ largest international exhibition space under its brand portfolio.

The official groundbreaking ceremony in Pasay City marks a significant expansion for SMX Convention Center

Anticipated for completion in early 2027, SMXCITE will introduce over 18,000m2 of leasable trade hall space, effectively doubling the current capacity of SMX Convention Center Manila. Upon opening, the combined venues will offer 35,000m2 of adaptable exhibition and event space within the SM Mall of Asia Complex.

Designed to meet rigorous international standards, SMXCITE will boast five expansive exhibition halls capable of accommodating over 800 standard 3×3-meter booths. Additionally, the venue will feature four well-appointed meeting rooms suitable for breakout sessions and strategic discussions, along with two dedicated VIP lounges. In total, the venue can host a little over 18,000 guests.

Sustainability is a core principle of SMXCITE’s development, with plans incorporating natural lighting, energy-efficient infrastructure, and environmentally responsible design principles, mirroring the eco-conscious practices of SMX Manila.

“SMXCITE marks a pivotal step in our continued efforts to build future-ready venues that meet global standards,” said Walid Wafik, senior vice president for operations of SMHCC. “With this new exhibition centre, along with exciting projects on the horizon in Cebu and in Cabanatuan, we’re expanding our reach and reinforcing our commitment to elevate the Philippine MICE experience across the country.”

Osaka’s MICE sector gets a lift with Uber partnership

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Uber partnership to drive attendee convenience; Osaka pictured

The Osaka Convention & Tourism Bureau (OCTB) and ride-hailing platform Uber Japan have formed a partnership to support the growth of the local business events industry as the city attracts more global attention.

“Driven by the upcoming 2025 World Expo and the development of an integrated resort, the OCTB is committed to establishing Osaka as a leading MICE events destination in Japan and Asia,” an OCTB statement stated, adding that the organisation aims “to attract and create MICE events that foster new business and innovation as well as drive global investment into Osaka”.

Uber partnership to drive attendee convenience; Osaka pictured

From this month, the partnership will provide promotional discount codes for Uber rides to organisers and attendees of qualifying international conventions, domestic conferences and incentive tours in a bid to “enhance attendee convenience and accessibility” and “encourage more organisers to choose Osaka as a host destination”.

OCTB’s president, Hiroshi Mizohata, stressed the bureau’s dedication to providing comprehensive support for business events in Osaka.

“We aim to promote the Uber app’s use in Osaka, as well as foster a seamless and accessible experience for participants from around the world at international conventions, incentive tours, and more.”

Shiro Yamanaka, general manager of Uber Japan, said the company is “honoured to partner” with OCTB “to enhance Osaka’s appeal as a MICE destination”.

He added: “As Osaka’s global presence continues to grow as host to the 2025 World Expo, Uber Japan is committed to supporting smooth travel in Osaka for international and domestic visitors, thereby contributing to further enhancing Osaka’s appeal.

Hong Kong spotlights airport intermodal innovation at Super Terminal Expo

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The tradeshow will focus on the future of the airport intermodal hub

The planning, designing, and developing of efficient and accessible intermodal transportation hubs, particularly at airports, will be the central focus of the Super Terminal Expo, taking place at AsiaWorld-Expo in Hong Kong from November 4-6, 2025.

The expo will also showcase the latest advancements and emerging trends in terminal design, airport construction, and master planning, featuring expertise from prominent architects, planners, and construction specialists.

The tradeshow will focus on the future of the airport intermodal hub

The anticipated gathering of over 4,000 attendees will also provide a platform to explore cutting-edge solutions for passenger and cargo ground operations, intelligent terminal automation, AI-driven cargo management, and the integration of rail and metro systems within intermodal hubs. A strong emphasis throughout the event will be placed on sustainable practices and fostering collaboration within the industry.

A key feature of the Super Terminal Expo will be Airport Dialogues, a series of roundtable discussions designed to bring together academics, industry practitioners, and policymakers to address the most pressing challenges in airport design and development. Topics include Planning the Airport City of Tomorrow, and Driving Efficiency in Ground Operations: The Role of Infrastructure and Technology.

Adding a unique dimension to the event, attendees will have the exclusive opportunity to participate in behind-the-scenes tours of Hong Kong International Airport’s latest developments. These tours will offer a firsthand look at best practices and provide a deeper understanding of the complexities and innovations driving a world-class airport. These exclusive tours have limited availability and will be offered to selected hosted buyers, with further details regarding scheduling and invitations to be announced closer to the event.

Meetingselect debuts APAC booking widget at Singapore’s Novotel on Stevens

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A screenshot of the Meeting Booking Widget in action

Global meeting management platform Meetingselect has  extended its reach into the Asia-Pacific market with the launch of its Meeting Booking Widget, making its regional debut at Singapore’s Novotel on Stevens.

The Meeting Booking Widget enables venues to offer meeting room reservations directly on their websites through a fully white-labelled and seamlessly embedded interface. With real-time availability, transparent pricing, and instant confirmation, planners can now search, book, and customise meeting spaces as intuitively as making a restaurant reservation.

A screenshot of the Meeting Booking Widget in action

Especially designed to meet the needs of Asia-Pacific venues, the widget supports multi-language capabilities, customisable F&B selections, and integrated payment options, streamlining internal operations while enhancing the end-user experience.

This launch complements Meetingselect’s broader strategic growth in the APAC region. While the company continues to expand its core platform offerings throughout Asia-Pacific, the Meeting Booking Widget represents an auxiliary product that enhances the digital capabilities of individual venues, enabling them to adopt self-service booking technology directly on their sites.

The rollout is part of a larger digital vision at Novotel Singapore on Stevens. In 2024, the property – which offers over 4,000m2 of event space – hosted over 250 meetings and events, bringing together key industries ranging from tech and finance to wellness and sustainability.

Building on this momentum, the team at Novotel Singapore on Stevens also unveiled the upcoming launch of a new event platform, Connect@Stevens, which will incorporate AI-powered scheduling tools, customisable event packages, and networking algorithms to foster deeper connections among participants. The platform will be co-created with Meetingselect and is slated to roll out progressively throughout 2025.

UFI reveals winners of 2025 Next Generation Leadership Grant

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2025 Next Generation Leadership Grant winners

UFI, The Global Association of the Exhibition Industry, has announced the five recipients of its 2025 Next Generation Leadership (NGL) grant, following a rigorous selection process overseen by an esteemed panel of international judges chaired by UFI president Hugh Jones.

They are Anida D’Costa, senior conference producer, Informa Markets (UAE); Diana Maria Salman, senior sales manager, Fexpocruz (Bolivia); Ilaria Basile, event operations manager, Clarion Events (UK); Sarah Jung, sales manager, Messe München (Germany); and Taher Hakami – Riyadh business events manager, Saudi Conventions and Exhibitions General Authority (Saudi Arabia).

2025 Next Generation Leadership Grant winners

The 2025 NGL mission centres on redefining exhibition formats in response to the evolving needs of audiences, exhibitors, and organisers. Throughout the programme, the NGL grantees will discover and develop bold, forward-thinking approaches that challenge traditional event structures.

Awardees will begin their journey with an in-person workshop in June during the UFI European Events Week in Thessaloniki, Greece. Over the following seven months, they will collaborate online to further develop their project. The programme will conclude with a group presentation at the 92nd UFI Global Congress in Hong Kong SAR.

Now in its ninth edition, the NGL grant aims to recognise and support emerging talent within the exhibition industry. Eligible candidates must have fewer than 10 years of industry experience and demonstrate a strong commitment to driving innovation and positive change in their respective fields.

Artyzen Singapore welcomes new GM

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Artyzen Singapore has appointed Marcel NA Holman as general manager.

Holman brings over 35 years of global hospitality experience, having most recently served as managing director at infinitude Hospitality, where he provided strategic counsel to luxury hotels and resorts. He has also held senior leadership roles with Shangri-La Hotels & Resorts, Langham Hospitality Group, and The Sukhothai Hotels & Resorts.

In his new role, Holman will lead the strategic direction of Artyzen Singapore, focusing on growth, operational excellence, and guest experience.

The Sydney Series: Beyond the Icons – A new frontier in incentive travel

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One of the most anticipated events in Sydney's calendar, Vivid Sydney, is a must for an unforgettable experience

Brought to you by Business Events Sydney

One of the most anticipated events in Sydney’s calendar, Vivid Sydney, is a must for an unforgettable experience

When people talk about Sydney, it conjures images of the iconic Sydney Opera House, the historic Harbour Bridge, surfer hangs and pristine beaches stretching along the New South Wales coastline. But beyond these icons lies a plethora of hidden gems yet to be explored.

The Sydney Series: Beyond the Icons is a new initiative from Business Events Sydney (BESydney). The video series introduces you to some of Sydney’s leading experience providers who share their local knowledge on Sydney and how you can add value to your next incentive event.

Introducing The Sydney Series: Beyond the Icons

Sydney is a playground of ideas and has a multitude of activities to choose from across its 650 suburbs and further into the rural parts of Sydney. The city is the perfect collision of urban and natural landscapes, a unique background for unique incentive experiences.

Join our local incentive experts as they share the hidden gems and favourite experiences inSydney.

The culinary mastery of Rakesh Pillai

Rakesh Pillai, executive chef at International Convention Centre (ICC) Sydney is a celebrated culinary expert in Sydney and understands how to blend home cooking with native ingredients, weaving storytelling into his dishes. He says that ICC Sydney understand the importance of using locally sourced ingredients to create these unforgettable dining experiences.

“The team and I are also focused on sourcing Australian native ingredients from Australian producers, adding a little bit of cultural background to the stories we tell through our iconic dishes,” Chef Pillai explains. His approach goes beyond mere food preparation; it is about curating an experience that captures the true spirit of Sydney and celebrate its rich multicultural identity.

Festival season with Gill Minervini

“Sydney’s vibe [is] dynamic, as there’s always something happening,” shared Gill Minervini, festival director at Vivid Sydney. “I love to get beyond the icons and go into what I call the ‘real Sydney’ … So suburbs like Newtown and Surry Hills, where you really see Sydneysiders enjoying the city’s authentic experiences: great food, great entertainment and a great way to spend a day in the city.”

Vivid Sydney is an annual celebration of creativity, innovation and technology, awarded Best Cultural, Arts or Music Event at the Australian Event Awards 2024. As the seasons change and the city moves into the cooler months, Sydney will be illuminated at night with light shows, entertainment, food markets and dining experiences.

Visiting Sydney in the quieter season allows people space to immerse themselves in different experiences, taking opportunities to wind down and see a new side to the city.

Vivid Sydney 2025 will commence from May 23 and run till June 14. Watch the video here.

On top of the world with Kyle Ivey

Go on a thrilling bridge climb that will take your breath away for this sweet Sydney harbour view

Kyle Ivey, Climb Leader at BridgeClimb Sydney, is one of the few people in Sydney who gets to truly appreciate the city’s beauty each day. A proud Bunjalung man, he leads the Indigenous Buwarra Climb providing stories of Australia’s First Peoples, culture, language and history as you enjoy breathtaking views of Sydney. “I don’t think you can find many cities in the world that have such a beautiful harbour and such a plentiful amount of beaches to choose from,” said Ivey. “For me, the most unforgettable thing I’ve ever done in Sydney was catching that ferry to Manly.”

The Sydney Harbour Bridge sits as an iconic landmark along the cityscape but to take on the challenge to scale the impressive structure offers unique perspective and birds-eye-view of the Australian metropolis.

Watch the video here.

Sheridan Beaumont’s history with oyster farming

Get your feet wet for some fun as you hunt for oysters and savour the sweet fruits of your labour over some drinks

Founder of Sydney Oyster Farm Tours, Sheridan Beaumont, is an innovator in the space of agritourism. Less than an hour from Sydney’s CBD, this luxury experience offers delegates an opportunity to sample fresh seafood with the backdrop of the spectacular Australian bush and Hawksbury River. “Within one hour of Sydney you can be standing knee deep in the Hawkesbury River and having the freshest seafood of your life … You’ll harvest it, open it and get to eat it right there … To be surrounded by nature, standing in the river with friends; an experience like this will stand out in your mind forever,” said Beaumont.

This enriching dining event will change the way you experience seafood forever. Hear more from her here.

The Future Vision

“The Sydney Series: Beyond the Icons” redefines the visitor experience of Sydney, showcasing the diverse offerings of the city. Incentive travellers are promised an inspiring and innovative trip, seeing this prolific destination in a new lens. Inspired to

Discover why Sydney is the perfect choice for your next corporate or incentive event. Inspired to plan an unforgettable incentive event in Sydney? Contact us now.

Reawakened and ready

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View of Perth from Kings Park and Botanic Garden; photo by Rachel AJ Lee

From proposed convention centre overhaul to airport expansions and new hotels, Western Australia is investing heavily in its infrastructure, signalling a strong commitment to the business events sector.

When asked how was business shaping up for 2025, Gareth Martin, CEO of Business Events Perth, told TTGmice: “It looks fantastic in terms of projections for the corporate incentive market for this year. We’ve seen a really strong rebound for this sector across our key markets of Singapore, Malaysia, and especially China; China is currently our number one market.”

View of Perth from Kings Park and Botanic Garden; photo by Rachel AJ Lee

As for international associations, BE Perth’s other focus sector, Martin shared that the organisation is “working on events that will be held in 2029 and beyond”.

He stated that Western Australia is fortunate to have a “strong economic situation”, and that this confidence has led to the development of infrastructure, services, and suppliers.

For instance, the expansion of Perth Airport has already begun, and two hotels for the precinct have been announced. Although the airport’s train link into the city was completed in 2024, but full works – comprising a second runway and increased capacity – will happen in 2030 and beyond.

Moreover, there is also a “very strongly developed proposal” surrounding an expansion of the Perth Convention and Exhibition Centre, but “finer details” have yet to be made, said Martin.

The proposal includes significant upgrades to the existing convention centre, such as expanded capacity of its Riverside Theatre, and a new, four-storey wing that will house meeting rooms, ballrooms, a 1,000-seat plenary, and a flexible multi-use hall. The proposal also envisions integrating the precinct with Elizabeth Quay and delivering a public realm featuring new waterfront facilities, an outdoor theatre, and improved connectivity with the Swan River.

Perth alone, however, is not Western Australia’s only draw. Fremantle, a 30-minute drive down south of Perth, is equally eager to demonstrate its hosting abilities.

City of Fremantle, economic development partner, Caitlin Skinner, told TTGmice that her goal is to get groups to consider Fremantle as a full day and night destination, which is what Perfect China, and the BE reWArded Mega Famil, showcased to delegates visited in June 2024 and December 2024 respectively.

She added that there is “A$2.3 billion (US$1.4 billion) worth of redevelopment happening” in the city, with a new luxury hotel opening in July 2025, as well as “additional activation spaces” and “experiential products in development” that would work for incentive groups.

“We want to change the narrative of Freemantle as the gateway to Rottnest, and stimulate that weekday economy. That is where corporate and incentive groups can help us,” said Skinner.

Rottnest Island itself, accessible by ferry, offers a variety of activities for corporate groups.  Segway Tours WA can organise teambuilding events like Segway fun races for 100 to 200 people, while other touring options include walking trails, snorkelling charters, bus tours, dining at local restaurants and cafes, or overnight stays at Discovery Resorts – Rottnest Island.

Further down south, an hour’s drive of Perth, Mandurah is another possible day-trip destination. A unique activity for corporate groups is Mandurah Cruises’ Wild Seafood Experience, a 3.5-hour experience that allows guests to help haul in freshly-caught lobsters, spot wild dolphins, and enjoy an eight-course menu whipped up onboard by a private chef.

Natalie Goddard, commercial operations manager at Sea West (Mandurah Cruises’ parent company), told TTGmice: “We have quite a high percentage of corporate groups that come through, especially for the Wild Seafood Experience. We can cater to large groups, and offer multiple departures a day. With the barbecue boats, we can take up to 32 people at one time.”

When asked how business is shaping up for 2025, she shared that the company is “seeing a lot of corporate requests coming through for the next 12 months”, and indicated that Sea West will continue to engage with the international market to promote its other products, such as the eco-friendly, self-drive Mandurah BBQ Boats.

Back in Perth, Crown Perth – the precinct is home to three hotels and more than 25 meeting spaces – is no stranger to large business events, having hosted the 24th World Travel and Tourism Council (WTTC) Global Summit, as well as the Amway Japan Diamond Council delegation.

Crown Hotels Perth, director of sales, Scott Alderson, shared: “Perth tends to get a lot more South-east Asian business than our Australian counterparts due to its location, where for us in particular, we see many Singapore and Malaysian groups. Amway Taiwan also came through in 2024.

Wild Seafood Experience; photos by Rachel AJ Lee

“Our partnerships with BE Perth is how we get our brand further out, (and demonstrate how ready we are for business events).”

Similarly, Western Australia’s target markets are Singapore, Malaysia, Japan, and China – buoyed by direct flights. But the long-term vision is to work on other markets it has direct fights with, such as Vietnam, and the Philippines.

Even markets like Taiwan shows promise. “We don’t have a direct flight to Taiwan, but Amway Taiwan brought over 1,000 delegates to Perth. This means that many other groups are now looking towards Western Australia,” stated Martin.

Richard Nuttall leads as president of Philippine Airlines

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Philippine Airlines (PAL) has appointed Richard Nuttall, a British national with extensive experience in the airline industry, as its new president, effective May 29, 2025.

Nuttall will report to Lucio C Tan, chairman and CEO, and Lucio C Tan III, president and COO of PAL Holdings, the parent company of PAL.

Nuttall brings a wealth of experience from leadership roles in airlines across Asia, Africa, Europe, and the Middle East. Most recently, he served as CEO of SriLankan Airlines, where he successfully led the airline’s turnaround, returning it to operational profitability and contributing to the growth of Sri Lanka’s tourism sector.

He also served as an executive board member of the SkyTeam Alliance, where he played a key role in reforming its governance structure to enhance decision-making and collaboration.

Nuttall will be supported by Carlos Luis Fernandez, who will take on the role of executive vice president and COO, also effective May 29, 2025.

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