Asia/Singapore Sunday, 19th April 2026
Page 96

Singapore Airlines embarks on million-dollar transformation of Changi Airport lounges

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Singapore Airlines (SIA) will transform its SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 2 over the next two years, investing S$45 million (US$) to elevate the on-ground customer experience at its main hub.

Renovations will progress in phases, with works starting first on the First Class SilverKris Lounge and ending by 4Q2025. Construction of the new Business Class SilverKris Lounge is expected to begin in 4Q2025, and the new KrisFlyer Gold Lounge in 1H 2026. Full completion is expected around mid-2027.

An artist impression of the future SilverKris First Class Lounge Bar at Singapore Changi Airport Terminal 2

The revamped lounges will boast 50 per cent more space and seating capacity, and feature upgraded facilities, signature elements from SIA’s flagship lounges at Changi Airport Terminal 3, and an enhanced variety of F&B options.

The all-new First Class SilverKris Lounge will feature a spacious area with increased capacity, higher ceilings, and floor-to-ceiling windows. The renovated bar will offer a premium experience, including barista services in the morning.

The live cooking stations in the First Class SilverKris Lounge will serve a wide range of popular Singaporean, Asian, and Western cuisine of dishes, while the self-service buffet will also be expanded to mirror the offerings available at the SilverKris Lounge in Terminal 3.

The Business Class SilverKris Lounge will expand by 30 per cent, providing customers with more space and comfort. It will include a quiet rest area and a redesigned living room area with diverse seating options. The expanded self-service buffet, featuring both Asian and Western cuisines, will be complemented by a new full-service bar.

The KrisFlyer Gold Lounge will double its capacity, offering various seating options. New amenities will include in-lounge restrooms and shower suites, enabling customers to freshen up before their flights.

Yeoh Phee Teik, senior vice president customer experience, Singapore Airlines, said: “Building on the success of our Terminal 3 lounges, we are extending our signature hospitality and thoughtfully curated offerings to Terminal 2. This upgrade reaffirms our continued dedication to providing a seamless, world-class experience that meets the high expectations of our discerning customers.”

 

 

 

Conrad Centennial Singapore gets a new name

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Conrad Centennial Singapore hotel has been renamed Conrad Singapore Marina Bay on April 15 April to reflect its connection to Marina Bay.

Conrad Singapore Marina Bay will unveil a refreshed lobby and new dining concept in early 2026

The name change will be followed by transformations of dining venue Oscar’s, which will adopt a new concept, and of the lobby to offer a new arrival experience. These changes are set to debut in early 2026, and be complemented by guest programming that offers deeper connections to Marina Bay’s cultural, artistic, and culinary vibrancy.

The Conrad brand, which is part of the Hilton portfolio, is represented by two properties in Singapore, with the other being Conrad Singapore Orchard.

1000meetings expands Asia footprint with KL launch, eyes further regional growth

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Attendees at the 1000meetings' Kuala Lumpur showcase

Event sourcing platform 1000meetings, which expanded from China to Singapore four years ago, has opened an office in the Malaysian capital.

Its industry debut at the February 26 Kuala Lumpur showcase, in partnership with the Malaysia Inbound Chinese Association, was three times the size of what was planned. The final count was 180 corporate and association buyers, and 50 exhibitors.

Attendees at the 1000meetings’ Kuala Lumpur showcase

“We want to grow these initiatives, as nobody is doing these events and going deep. There is more leverage as Chinese companies are going to Malaysia post-lockdown. It is safe and there is strong demand,” Julien Delerue, 1000meetings’ founding and managing partner, told TTGmice.

The office in Kuala Lumpur opened in 2024, and despite expanding during the pandemic, Delerue said there has been revenue growth.

The company now has a team of 20 employees, with 13 based in China and the rest in Singapore and Kuala Lumpur.

Delerue shared that the 1000meetings showcase will head to Jakarta and Bangkok next, and discussions with partners and clients have begun.

“Northern Asia is also extremely attractive, and we will be planning for a showcase in several cities in 2026. We are also looking at establishing Hong Kong as a hub,” he said.

Better hotel rates and the perception of China as a safe destination post-lockdown are presenting significant opportunities for incentive travel, according to Delerue. He added that Asian meeting planners and clients are increasingly focusing on the greater Asia-Pacific region, viewed as a “safe zone with no uncertainty”, partly due to the “Trump effect”.

PCMA’s BOE 2025 emphasises meaningful tech integration and collaboration

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From left: MEP Meeting & Exhibition Planners' Richard Soo (moderator); Creative Technology Asia Pacific’s Christopher Burke; Encore’s Michael Magafa; Zoom’s Cathy Yum; and Capital-e Marketing & Events’ Andrew Everingham

Held at Sands Expo & Convention Centre in Singapore on April 14-15, The Business of Events 2025, organised by the Professional Convention Management Association, heavily featured technology as a central theme, particularly in the opening keynote and breakout sessions.

Opening keynote speaker Ayesha Khanna, co-founder and CEO, Addo, made two salient points: “Cheap AI has implications for every industry and every function” and “people management is the key driver of success in AI”.

From left: MEP Meeting & Exhibition Planners’ Richard Soo (moderator); Creative Technology Asia Pacific’s Christopher Burke; Encore’s Michael Magafa; Zoom’s Cathy Yum; and Capital-e Marketing & Events’ Andrew Everingham

She said the sales function will continue to evolve with digital and AI, such as in assisted selling and coded assistance, citing examples across various brands. But be customer-centred, and try to personalise events for attendees, she advised.

The fireside chat at the Tech In Action: Empowering Event Experiences Through Innovation session on April 14 focused largely on AI, but emphasised getting the message across, not the technology itself.

Andrew Everingham, founder & CEO of Capital-e Marketing & Events, and Cathy Yum, regional head of marketing & demand generation, Zoom, discussed how to leverage technology, as well as challenges with dynamic agendas, immersive content, and facial recognition.

Meanwhile, Michael Magafa, commercial director, APAC, Encore APAC and Christopher Burke, group managing director, Asia Pacific, Creative Technology Asia Pacific, indicated that too much tech can sometimes get in the way of the event experience.

They stressed that AI’s job is “to take care of the repetitive stuff” so event planners can be more creative. There are more options and opportunities at the back end, said Burke, and trust is important for the producer and the client.

An observation that “we don’t need more events, we need better ones” resonated with the audience, as did advice that “the best work comes when we stop competing and start collaborating”.

The speakers also discussed achieving consistency across different markets, and highlighted gaps or opportunities in the event space.

Session moderator Richard Soo, managing director of MEP Meeting & Exhibition Planners, summarised: “The discussion brought out what truly matters – real insights from those who are using tech in the field. It was less about the hype, and more about what works, what doesn’t, and how we can scale innovation meaningfully across regions, while staying human at the core.”

Millennial and Gen Z workforce majority forces event rethink

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Smith: great content is strategic, meaningful, and serves a purpose that inspires or drives a change or an outcome

With 70 per cent of the global workforce to be made up of millennials and Gen Z by 2025, organisers have to take into account when planning event strategy for a generation with different priorities, needs and values.

Yesterday, during The Power of Purpose: Creating Meaningful Content for the Next Generation of Corporate Events breakout session at The Business of Events 2025, organised by the Professional Convention Management Association, Taylor Smith, vice president, event production & creative content, BCD Meetings & Events, encouraged event planners to think about how they need to be “intentional about their content to create a meaningful connection” with their delegates.

Smith: great content is strategic, meaningful, and serves a purpose that inspires or drives a change or an outcome; photo by Rachel AJ Lee

“There should obviously be a theme, that ties into the company’s goals and its intentions. Under that umbrella sit videos, presentation design, and slides. Meaningful presentation design will tell a story, and not just display data. There’s a story underneath (big data numbers), so find that story and use that story to show what the numbers mean,” he explained.

To demonstrate his point, Smith shared several examples, such as Microsoft’s tone-deaf Windows 95 launch versus a successful energy company product launch. He also illustrated the difference by showing slides overloaded with charts and information alongside those with a cleaner, more minimalist aesthetic.

“Our clients are getting younger every day, and the way that they consume media, the way that they experience brands, the way that they immerse themselves in events, is changing,” he said.

Smith added: “Almost half of this demographic have also said that they are experiencing (content) fatigue. If we get them to attend an in-person event, there needs to be a compelling reason. This (demographic of attendees) are immersing, filtering, and constantly making decisions whether something is worth that time.”

Hence, when addressing stakeholders, Smith advised planners that events do not require large budgets, relating how BCD helped to plan a sports-theme sales meeting for “little to no additional budget” in a ballroom. Differentiation is what truly matters to distinguish events for this younger demographic constantly exposed to other content.

“Millennials and Gen Z attendees expect to have a good experience (at business events), and good content that resonates with them. Every slide, chart, and graph, needs to go through the filters of what matters to them, while still driving the business goals and objectives and tying into themes,” he concluded.

PWCC readies for October opening under KINTEX management

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From Left: IJM Land’s Tony Ling; Penang executive council chairman for tourism and creative economy’s Wong Hon Wai; Perennial Holdings' and IJM Perennial’s Dawn Tan; Penang’s chief minister, Chow Kon Yeow; Korea International Exhibition & Convention Center’s Lee Jae Yul; Mayor of Goyang Special City, Lee Dong-Hwan; and Penang Convention & Exhibition Bureau’s Ashwin Gunasekeran

IJM Perennial Development has formalised a strategic partnership with KinMalaysia Management (KINTEX Malaysia) to operate the Penang Waterfront Convention Centre (PWCC), scheduled to open in October.

Two agreements, an Operation Service Agreement for PWCC, and a Memorandum of Understanding focused on enhancing Penang’s business events industry, were signed on April 11.

From Left: IJM Land’s Tony Ling; Penang executive council chairman for tourism and creative economy’s Wong Hon Wai; Perennial Holdings’ and IJM Perennial’s Dawn Tan; Penang’s chief minister, Chow Kon Yeow; Korea International Exhibition & Convention Center’s Lee Jae Yul; Mayor of Goyang Special City, Lee Dong-Hwan; and Penang Convention & Exhibition Bureau’s Ashwin Gunasekeran

PWCC is expected to attract more than 30,000 delegates in its inaugural year of operation, generating approximately RM55.5 million (US$12.5 million) for the economy in Penang. The Centre is complemented by surrounding attractions such as The Waterfront Shoppes, the largest waterfront mall in Penang; international hotel brands, JdV by Hyatt and Galaxy Minyoun; and a 750m-long waterfront promenade.

Confirmed events at PWCC for 2025 include the 7th Asia Pacific Ministerial Conference on Housing and Urban Development & Penang Urban Forum from October 5-7; Malaysia International Tech Education from October 24-26; K-Brand Week featuring the K-Beauty Expo Malaysia from November 20-22, and WaterTech Asia 2025 from December 2-4.

Group CEO and managing director of IJM Corporation, Lee Chun Fai, said in a press release: “Our partnership with KINTEX enhances PWCC’s operational capabilities and global reach, allowing us to attract and host high-impact international events. This collaboration will not only elevate PWCC as a premier venue but also drive economic growth for Penang, strengthening the State’s role as a key player in the global MICE sector.”

Photo of the day: Hospitality undergraduates gain MICE expertise through MBS-led module

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The Marina Bay Sands’ (MBS) business events team embarked on a first-of-its-kind partnership to co-develop and co-teach a dedicated business events module for local hospitality undergraduates.

Over the 10-week module from January to April 2025, students gained insights into Singapore’s business events industry through a blend of seminars and practical fieldwork.

The programme was officially launched by Ong Wee Min, vice president of sales & MICE at Marina Bay Sands, who provided an overview of the global business events landscape. Throughout the module, various MBS team members also shared about other aspects of event management, such as crisis management protocols, technical operations, and sustainability and wellness.

Recognising the value of diverse perspectives, Marina Bay Sands also enlisted the support of key industry players. Event Design Collective introduced their proprietary methodology, equipping future planners with a structured approach to optimise event outcomes. Gevme provided knowledge on leveraging online event management tools, while the Professional Convention Management Association (PCMA) offered in-depth insights into event conceptualisation, marketing strategies, and sponsorship acquisition.

The module culminated in a fireside chat with senior representatives from the likes of PCMA and Events Industry Council, focused on career pathways within the business events industry.

Radisson Hotel Group gets its game face on with esports-ready programme

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Radisson Hotel Group has unveiled Esports Ready by Radisson Hotels, a new programme to offer esports teams, players and organisers carefully curated services and amenities designed to keep them focused, motivated, and prepared to perform at their best.

Developed in partnership with Spacefwd, a leader in esports and gaming expertise, the Esports Ready by Radisson Hotels programme includes features such as seamless connectivity through 500/500 Mbps symmetric internet with 100 per cent uptime, cabled connections, and backup lines for flawless gameplay and broadcasts; flexible services to match the demanding schedules of esports athletes; team-centric spaces like accessible private gaming rooms, lounges, and secure storage; and exclusive perks like 15 per cent discount on Best Available Rates and flexible cancellation.

The Esports Ready by Radisson Hotels programme caters to specific needs of esports travellers

Radisson Hotel Group expects the programme to place it in the lead in the race for the growing esports industry. Reports indicate that the global esports market is rapidly expanding, with projections expecting the market to surge to US$13.7 billion by 2032 globally, and particularly in the Asia-Pacific and Middle East & Africa regions.

The groups has already lined up over 100 esports-ready properties, including Radisson Blu Plaza Hotel, Delhi Airport and Radisson Blu Plaza Hotel, Bangkok in Asia.

Angela Graun, vice president sales operations, Radisson Hotel Group, said: “The high-stakes world of esports means every second counts, and every detail matters. Radisson Hotel Group understands the unique challenges the industry faces when it comes to demanding travel schedules, unpredictable practice times, the need for seamless and reliable connectivity and secure, functional spaces to strategise and unwind.

“With Esports Ready by Radisson Hotels, we can help overcome these hurdles impacting performance and event success. Thanks to our diverse global portfolio of thoughtfully designed properties, Radisson Hotel Group can cater to the specific needs of esports travellers and create seamless experiences that facilitate esports success.”

Jim Corbett Marriott Resort & Spa names new GM

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Pawan Chahar has been appointed as the general manager of Jim Corbett Marriott Resort & Spa, where he will be responsible for spearheading the resort’s launch, managing operations, guest engagement and relationships.

A seasoned hotelier, Chahar brings extensive experience in luxury hotels and residences, having held key roles at top hotels like The Oberoi New Delhi and The Ritz-Carlton, Bangalore. He also holds certifications in Residential and Hotel Leadership.

Prior to joining Jim Corbett Marriott Resort & Spa, he was the pre-opening leader of Marriott’s first managed residence in South Asia, Three Sixty West – The Ritz-Carlton Residences, Mumbai.

Tariff war not upsetting Asian business travel and events yet

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The online toolkit has been designed around industry best practices to help travel managers and suppliers implement more accessible business travel programmes

The ongoing trade war between the US and China, as well as the US’ blanket tariff hikes on all countries, are keeping Asian companies on high alert, but business events and travel professionals in South-east Asia are not seeing any major impact on activities yet.

Peter Koh, chairperson of the APAC Advisory Board with the Global Business Travel Association, said companies are still “watching” how the tariff issue continues to unfold, and so there has been “very little impact on business travel”.

Asian businesses are not yet adjusting their travel and event plans to respond to trade upsets

While Koh said the Asian economy is “very much dependent on China”, which bears the brunt of the US’s Liberation Day tariffs, many businesses in the region “are built around Asia-Pacific” and serve diverse markets.

“There is a lot of trade going on within Asia. If one market falls, companies have opportunities in others. As such, I expect business travel in Asia not to be very much affected by the US-China tariff war,” opined Koh.

According to the GBTA Business Travel Index Report published in mid-2024, Asia-Pacific was the fastest-growing region in 2023, followed by Western Europe and North America. In Asia-Pacific. An earlier GBTA study in 2022 placed China as the world’s largest business travel market, accounting for nearly 25 per cent of global business travel spend, up from a five per cent share just two years before.

An indicator of faltering business travel sentiments, according to Koh, would be how airlines approach their transatlantic flight schedules going forward.

“Thai Airways is expected to resume its direct US flights this year, so let’s stay tuned to that,” he remarked.

When asked if frustrations with US tariffs could discourage Asian business owners from making trips to the US, Koh said companies cannot afford to be sentimental. “If there are clients to service in the US, Asian businessmen will have to make that trip,” said Koh.

“What could change that is the next executive order on restricted travellers coming into the US that president Trump intends to sign.”

A Reuters report said China is not among the 41 countries being considered for a US travel ban; Laos, Myanmar, Cambodia, Bhutan and Pakistan in Asia are.

However, China has responded to US trade restrictions with its own travel advisory against trips to the US. The Chinese Ministry of Culture and Tourism on April 9 reminded its citizens to assess travel risks amid “deterioration of Sino-US economic and trade relations and the domestic security situation in the US”.

Offering another bird’s-eye view on the tariff impact on Asian business travel and events, Ashwin Gunasekeran, CEO of Penang Convention & Exhibition Bureau, said association meetings and heavy machinery exhibitions could first see changes – specifically in reconsidering the US as a host destination.

“Association meetings that are scheduled to take place in the US over next few years may revisit plans should the tariff war get out of hand. Associations may choose to move their meetings to destinations in Asia-Pacific or Europe due to cost concerns and negative sentiments,” he said.

“The tariff, if reinstated after the 90-day pause, will have a greater impact on exhibitions serving heavy industries. Equipment being sent into the US for exhibitions, where they may be sold, will attract a heavier levy now, so destinations without such restrictive tariffs would seem a more welcoming place for industrial exhibitions,” Gunasekeran continued, adding that Asian destinations could stand to benefit as global trade relations evolve.

While Roger Ong, director, client management and M&I, travel services with Singapore-based Plover Trip, also agrees that Asian businesses are staying calm and observant for now, he told TTGmice that some clients have “asked for more flexible arrangements or contingency options, just in case the trade environment gets more turbulent”.

So, while there has not been a “major pull-back in forward event planning from clients”, event owners are certainly conscious of disruption possibilities and are stretching their decision-making timelines.

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