Asia/Singapore Saturday, 27th December 2025
Page 96

Aotearoa New Zealand brings largest-ever contingent to AIME 2025

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Attendees at the event can expect a taste of New Zealand hospitality; the New Zealand stand from AIME 2024 pictured

Aotearoa New Zealand will have a significant presence at the upcoming Asia-Pacific Incentives and Meetings Event (AIME) 2025 in Melbourne, boasting its largest-ever contingent of 36 business events organisations and operators.

Auckland’s New Zealand International Convention Centre (NZICC) will serve up a taste of the highly anticipated new venue at the hosted buyers’ lunch on Day 1, with a special New Zealand menu curated by NZICC executive chef Rob Cullen.

Attendees at the event can expect a taste of New Zealand hospitality; the New Zealand stand from AIME 2024 pictured

For the first time ever, AIME will feature a little piece of Middle-earth with a full-scale Hobbit Hole exhibit from the Hobbiton Movie Set. Complete with real grass and gardens, the exhibit will also showcase the intricate craftsmanship that went into creating the new Bagshot Row interior Hobbit Holes.

Venue and accommodation representatives from Auckland, Wellington, Christchurch, Hamilton & Waikato, Rotorua, Marlborough, and Queenstown will join Tourism New Zealand. Flagship airline Air New Zealand and industry association BEIA (Business Events Industry Aotearoa) will also be present, along with industry partners from adventure and cultural experience providers.

Tourism New Zealand is also sponsoring a session titled ‘Change the World Through Tourism’ in this year’s AIME Knowledge Program. The session will feature Nadine ToeToe, director of Kohutapu Lodge & Tribal Tours, who will explore how indigenous tourism can be a force for positive change in the tourism industry.

AIME will be held from February 10-12, 2025, at the Melbourne Convention and Exhibition Centre.

The Traveller DMC earns GSTC certification

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The Traveller DMC pledges commitment to sustainable tourism in Singapore

Singapore-based The Traveller DMC has been awarded the GSTC (Global Sustainable Tourism Council) certification, signifying the company’s dedication to promoting responsible tourism practices within Singapore.

The GSTC certification, granted by Control Union Certifications, verifies that The Traveller DMC adheres to the stringent GSTC Tour Operator criteria. These standards ensure businesses operate with a focus on environmental well-being, cultural preservation, and fair economic practices.

The Traveller DMC pledges commitment to sustainable tourism in Singapore

The company has launched several initiatives to further solidify its commitment to sustainability. These include sustainable walking tours, prioritising hybrid vehicles, and implementing a CO2 tracking system to measure and analyse operational emissions

Moreover, the GSTC certification aligns with The Traveller DMC’s recently established three-year sustainability plan (2025-2028), which focuses on energy efficiency, waste reduction, and supporting local communities. Key initiatives include transitioning to LED lighting; promoting recycling and digital tools; collaborating with social enterprises; and contributing to impactful projects like the Garden City Fund and Sultan Mosque in Kampong Gelam.

Ryan Low, co-founder of The Traveller DMC, shared: “Achieving GSTC certification is a proud moment for us. It validates the hard work we’ve put into integrating sustainability into our operations. But more importantly, it’s a starting point. We’re committed to championing sustainable tourism practices that not only reduce our environmental impact, but also create meaningful experiences for travellers and support local communities.”

Ayana Bali

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Ocean Beach Pool

Rooms
I stayed in a spacious 65m2 Ocean View room at the 197-room Ayana Segara. What struck me first were the Balinese wood carvings and traditional aesthetics that were beautifully incorporated throughout the space. Many furnishings were handcrafted by local artisans, but the sleek cabinet housing the fridge and complimentary Ayana-branded coffee and tea from local suppliers was a standout. The room also comfortably accommodated a sofa, coffee table, and a round writing table.

Perched atop a hill, the balcony offered a daybed with sweeping views of the glittering Indian Ocean. On bright sunny days, a distant mountain could also be seen.

A thoughtful touch was the sideways placement of an international plug near the bed, accommodating bulky chargers from MacBooks. Two USB-A chargers were also provided.

Bath amenities were from the local brand Sensatia Botanicals. I particularly appreciated the Japanese bidets in the toilets, a detail I heard was a nod to the owner’s Japanese wife. The rectangular, marble-clad bathroom also featured dual vanity sinks, a shower and a bathtub.

MICE facilities
There are 15 indoor and outdoor event spaces spread across the entire resort. The largest indoor space is the 846m2 Ayana Ballroom, which can hold up to 1,000 people for a reception or 390 banquet-style.

Of particular note is Sky, a 7,500m2 outdoor venue on the western end of the resort boasting spectacular ocean views, as well as a cantilevered deck extending 3.5 metres out from the cliff. Champa Garden is also worth a mention, where the 20,000m2 outdoor space complete with a permanent centre stage surrounded by frangipani trees would work for themed gala dinners or even international conferences.

In 2024, Ayana Resort also unveiled several new facilities that can also be utilised for smaller corporate events – the Saka Museum; After Rock night lounge; and Tevanna Garden, an outdoor venue suitable for teambuilding activities.

Plans are currently underway to develop more function spaces in the coming years.

Other facilities
The property boasts the Ayana Spa, which offers 53 treatment rooms including one of the world’s largest hydrotherapy seawater pools. Speaking of pools, there are a whopping 14 freshwater swimming pools including a children’s pool and the saltwater infinity Ocean Beach Pool at the cliff’s base. All pools can be accessed by in-house guests.

Guests also have access to the white sandy Kubu beach that is accessible via a lift; an 18-hole golf putting course; two tennis courts; a jogging track; two fitness centres; and two kids’ clubs.

Of the 26 F&B options, the standouts for me were Sami Sami, which specialises in trattoria-style Italian cuisine; and Kampoeng Bali, where guests can be entertained by Balinese cultural performances while enjoying a delicious Balinese buffet dinner featuring dishes such as babi guling (suckling pig).

The piece de resistance of the resort is undoubtedly the renowned Rock Bar, accessed via two cliff-side inclinators. Open to the public (though guests enjoy priority booking), this is the perfect place to savour Mediterranean-inspired cuisine with a cold tipple in hand, while listening to live DJ beats and watching the sun dip below the horizon.

For corporate events, Kampoeng Bali can be arranged for groups of up to 250 pax, while Rock Bar can accommodate up to 880 guests across its terraced decks and seats. It is also possible to buy out other dining venues, such as the Luna Rooftop Bar on the top floor of Ayana Segara.

Planners should note that Ayana Segara is just one of four hotels within the 90-hectare resort, which stretches along a majestic 1.3km of cliff-front coastline overlooking Jimbaran Bay. Ayana Resort features 294 rooms and suites, while Ayana Villas, whose 78 luxurious villas feature private plunge pools and spectacular ocean backdrops. There is also the family-friendly Rimba by Ayana Bali with 403 rooms.

Ayana Villas, and Ayana Resort’s West Building recently refreshed its interiors in December 2024. Renovations to Ayana Resort’s East Building have been scheduled for 2Q2025, with a targeted completion by mid-December 2025.

Service
I thought it was fantastic that the Ayana Resort had an app. It allowed me to book classes and activities, and I was impressed by how quickly the concierge responded to my messages. The app also tracked the real-time location of the trams; yes, trams are required to transport guests efficiently across the expansive property.

Given the resort’s size, it was easy to get a little turned around. However the staff were always on hand to help, and their friendly greetings and helpful directions made navigating the property a breeze.

Verdict
Bali’s traffic can be quite intense, so I recommend making the most of the resort. Given the extensive on-site amenities, such as 14 swimming pools and a wide range of activities, I believe corporate groups would also find it highly beneficial to hold a retreat at the resort.

Number of rooms
Ayana (294 rooms), Rimba (403 rooms), Ayana Segara (197 rooms), Ayana Villas (78 villas)

Contact details
ayana.com/bali

Grand Hyatt Jakarta & Keraton at The Plaza welcomes new DOSM

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Grand Hyatt Jakarta and Keraton at The Plaza have appointed Rajat Bhatia as the new director of sales & marketing.

With over two decades of experience in the hospitality industry across Asia and the Middle East, he brings a wealth of expertise and a proven track record of success in driving revenue growth and strategic planning.

Bhatia previously served as cluster director of sales & distribution at Anantara Hotels & Resorts in Bangkok, Thailand, from 2019 to 2022, where he spearheaded initiatives of market leadership and launched cost-effective solutions to navigate dynamic market conditions.

Most recently, Rajat was director of sales & marketing at The Westin Jakarta from 2023 to 2024, where he initiated several campaigns with integrated marketing strategies and high-end brand collaborations.

Kuala Lumpur Convention Centre celebrates 20th anniversary

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Burke: excited about the opportunities ahead and remain dedicated to driving Malaysia’s growth through business events

The Kuala Lumpur Convention Centre (the Centre) is celebrating its 20th anniversary with a robust 2025 schedule and continued commitment to sustainability.

Looking ahead, the Centre’s 2025 calendar has already confirmed 60 international, regional, and domestic conventions and exhibitions. Additionally, over 70 corporate meetings and events are scheduled, collectively expected to attract more than 180,000 delegates.

Burke: excited about the opportunities ahead and remain dedicated to driving Malaysia’s growth through business events

Leading the 2025 calendar is the International Petroleum Technology Conference, returning to Malaysia from February 18-20 after an 11-year hiatus. Following this is the inaugural Malaysian hosting of the International Vulvovaginal Disease Update on April 25-26. From July 12-19, the International Union of Pure and Applied Chemistry General Assembly & World Chemistry Congress will spotlight the Centre’s ability to facilitate scientific innovation and sustainable chemistry in a high-tech, sustainability-focused environment.

Closing the year’s key events, the General Assembly of the International Social Security Association – ISSA and World Social Security Forum 2025 will make their Malaysian debut from October 6-10.

Sustainability remains a priority for the Centre. Upgraded meeting rooms with energy-efficient features, sustainable banquet options, and modern, versatile spaces with advanced LED screens ensure the venue stays ahead of the curve.

The Centre is also committed to reducing its environmental footprint through a focus on resource conservation and community engagement. Aligned with ESG principles, the Centre is building a strong supply chain through partnerships and working towards achieving a 25 per cent reduction in Scope 1 and Scope 2 emissions under its Net Zero Carbon Emissions pledge.

John Burke, general manager of the Centre, commented: “We are honoured to play a pivotal role in positioning Malaysia as a leading global events destination. The strong partnerships we have built, including with the Malaysia Convention & Exhibition Bureau, are central to our success and we are confident that these will advance our efforts further enhancing Kuala Lumpur’s prominence on the international stage.”

Over the past two decades, the Centre has hosted over 21,000 events, welcoming nearly 30 million delegates and contributed RM12.3 billion (US$2.7 billion) in economic impact for Malaysia.

Tour East Singapore becomes first tour operator in Singapore to earn GSTC certification

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From left: Tour East Singapore (1996)’s Kei Satoh and Grace Indac; Control Union Singapore’s Kim Yeap; and The Lumiere Consultancy’s Ailynn Seah

Tour East Singapore has obtained a certification from the Global Sustainable Tourism Council (GSTC), underscoring the company’s commitment to sustainable tourism and positioning it as a leader in promoting responsible travel practices.

It is said to be the first tour operator in Singapore to have this achievement.

The certification process, which took place from December 9-11, 2024, was led by Grace Indac, head of HR and sustainability at Tour East Singapore. She spearheaded the comprehensive audit to ensure alignment with the GSTC’s rigorous sustainability standards.

From left: Tour East Singapore (1996)’s Kei Satoh and Grace Indac; Control Union Singapore’s Kim Yeap; and The Lumiere Consultancy’s Ailynn Seah

The effort is backed by Kei Satoh, managing director and general manager of Tour East Singapore, and the leadership of the Sustainability Committee.

In a press statement, the company said the certification reflects the dedicated efforts of all departments at Tour East Singapore, where commitment to sustainable practices is deeply embedded across all operations.

The company’s approach to sustainability focuses on key areas, including advanced sustainability initiatives to reduce its carbon footprint and conserve energy; community support through tourism activities that respect and preserve the heritage and traditions of local regions; and collaboration with local businesses towards responsible tourism, and more.

Satoh said: “We are honoured to be the first tour operator in Singapore to receive the prestigious GSTC certification. By implementing innovative and sustainable initiatives, Tour East Singapore aims to enhance Singapore’s global appeal while fostering local growth and cultural preservation.”

Indac added: “This GSTC certification is a big achievement for everyone at Tour East Singapore. It shows how our whole team is working together to protect the environment, make a positive impact on our community, and create better experiences for travellers. It reflects our shared commitment to sustainability, from reducing our environmental footprint to supporting local initiatives and promoting responsible tourism. This recognition motivates us to continue driving positive change for Singapore and the global travel industry.”

THAIFEX – HOREC Asia returns in March 2025

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THAIFEX - HOREC Asia spotlights sustainability and innovation; the 2024 edition pictured

THAIFEX – HOREC Asia, a tradeshow for the hotel, restaurant, and catering (HoReCa) industry in South-east Asia, is set to return for its second edition from March 5-7, 2025.

Held at the IMPACT Exhibition Center in Bangkok, Thailand, the event will showcase the latest innovations shaping the future of hospitality.

THAIFEX – HOREC Asia spotlights sustainability and innovation; the 2024 edition pictured

THAIFEX – HOREC Asia 2025 will feature more than than 400 brands from 23 countries and regions, and is slated to attract over 20,000 trade visitors and host up to 500 top buyers from across Asia.

Themed Shaping the Future of HoReCa, THAIFEX – HOREC Asia 2025 will address key industry challenges and opportunities. These include eco-friendly solutions like resource-efficient technologies, sustainable sourcing, and zero-waste initiatives. The latest advancements in AI, IoT, and automation will also be showcased, demonstrating how they can enhance operational efficiency, personalise customer experiences, and create a competitive advantage.

Visitors can also access industry conferences comprising of panel discussions by global thought-leaders at the THAIFEX – HOREC Academy, and join networking opportunities through a specially-invited buyers programme.

There will also be an Xperiential Zone, which will feature live demonstrations and workshops showcasing groundbreaking solutions. The event will also include the THAIFEX – HOREC Innovation Awards, ASEAN Barista Team Championship, and Thailand Ultimate Housekeeping Challenge.

Last year’s programme attracted over 390 buyers from 24 countries and regions, and generated an estimated trade value of over US$100 million. The event is organised by the Department of International Trade Promotion, Ministry of Commerce, Thailand, the Thai Chamber of Commerce, and Koelnmesse.

MCEC serves up sustainable menu with a local flair

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MCEC's 2025 menu showcases the best of Melbourne while catering to diverse dietary needs and preferences.

The Melbourne Convention and Exhibition Centre (MCEC) has unveiled its new 2025 menu, where the focus is on showcasing culinary excellence with a strong emphasis on sustainability and local ingredients.

A highlight is the Flavours of Country gala dinner menu, a three-course celebration of Australia’s agricultural bounty.

MCEC’s 2025 menu showcases the best of Melbourne while catering to diverse dietary needs and preferences.

“Think sustainably caught fish, locally farmed chicken and beef perfectly paired with native flavours like Davidson plum, saltbush, bush tomato, Kakadu plum, lemon myrtle and more,” MCEC’s executive sous chef of culinary development, Karl Edmonds, said.

Taking sustainability a step further, MCEC has also introduced With Purpose packages, designed to minimise environmental impact while maximising taste. With Purpose features suppliers committed to sustainability, with mindful selections throughout to reduce waste, packaging, and support ethical production. Purpose packages are also offered at a lower price, enabling event organisers to reduce their overall event spend.

The menu incorporates fresh ingredients like micro herbs grown onsite and ethically sourced seafood including Hiramasa Kingfish, Etty Bay Barramundi and Bass Strait Scallops. Dietary needs are also catered to, with a dedicated Something For Everyone range offering vegetarian, vegan, and gluten-free options.

Overall, the menu will feature 80 per cent locally sourced produce from Melbourne and Victoria. This commitment to locality extends to the beverage selection, featuring local wines, craft beers, and speciality cocktails. Highlighting a growing trend, MCEC has partnered with the Curious Cabinet to offer non-alcoholic options alongside their continued collaboration with Four Pillars Gin.

Moreover, all surplus produce is also donated to OzHarvest, a food rescue organisation. Last year over 3,000kg of food was rescued, equating to 6,746 meals for those in need.

dss+ signs new global partnership with CWT

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dss+ optimises its global travel programme with CWT

Global provider of transformational operations management consulting services, dss+, has partnered with CWT.

This partnership will see CWT support the travel needs of dss+ employees across 25 global markets. Benefits will also include streamlined travel processes, improved programme efficiency, and continuous support and assistance, regardless of their location or time zone.

dss+ optimises its global travel programme with CWT

CWT will also provide dss+ with solutions to make the company’s travel programme more efficient and sustainable through comprehensive data reporting capabilities.

This first-time consolidation of its travel programme also enables dss+ to leverage CWT’s relationships with ecosystem partners, unlocking greater value.

Cultural pursuits

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Event brief
Asian Trails Laos organised a three-day event in Luang Prabang in November for a group of 43 delegates as an annual trip for a professional association in France.

The aim was to provide the group with an opportunity to connect and expand their professional network, while participating in engaging cultural activities that showcased Laos’ culture and traditions.

“The participants were interested in discovering parts of Asia and enjoyed taking part in excursions and activities that showcased unique aspects of Laos,” said Saita Kiatikhema, business development manager at Asian Trails Laos.

She added that the immersive programme was tailor-made to meet the group’s needs, and was enhanced by Asian Trails’ bespoke services to add an extra touch of exclusivity to the programme.

Event highlights
Given the objective of sampling Laotian culture, Kiatikhema said delegates were treated to a range of immersive local experiences. After a morning visit to the famous Pak Ou Caves to gain insight into Laotian life and culture, they set off on a leisurely cruise along the iconic Mekong River passing by rural landscapes and riverside life.

For lunch, the group stopped at a small island in the middle of the river, where an al fresco meal full of local delicacies was served under white tents that were set up exclusively for the occasion.

Another highlight took place on the last evening of the excursion, when dinner was arranged in a unique setting – in front of a traditional temple, Wat Nong Sikhounmuang, in Luang Prabang.

“The street in front of Wat Nong, an active temple that is currently home to several Buddhist monks, was closed off for the event,” Kiatikhema said. There, a magical dinner was served, with special lighting and tables covered in white tablecloths set up to create a “memorable atmosphere”.

The three-day programme also included an excursion led by Francis Engelmann, a French cultural expert who has resided in Laos for over 40 years. Engelmann has been a key figure in the conservation of Luang Prabang, serving as an advisor and consultant to UNESCO.

Under Engelmann’s guidance, delegates gained deeper insights into Laotian history and traditions. He shared unique historical details during a tour of the National Museum, formerly the Royal Palace, and Wat Xiengthong, the site of royal coronations.

Challenges
Kiatikhema said that organising and setting up lunch on a remote island in the Mekong River presented several logistical challenges that were overcome through teamwork and Asian Trails Laos’ experience.

“Being able to deliver a rustic, picnic-style lunch with a five-star service was accomplished through the hard work and dedication of our team members, who were able to adapt and deliver excellent service despite the unique setting,” she added, stating that the results left a lasting impression with the delegates.

Event name Cultural MICE immersion programme
Organises Asian Trails Laos
Destination Luang Prabang, Laos
Date November 15-17, 2024
Attendees 43 pax

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