CWT has opened a new bilingual service centre – located in Singapore – that will offer companies round-the-clock travel assistance in English and Mandarin.
This is in response to growing demand from Chinese multinationals that require a convenient and consistent corporate travel experience for their employees based outside of China.
The centre consists of a team of travel counsellors who are fluent in both languages and have received special training in Chinese culture and traveller preferences. Companies that sign up for this service will have access to 24/7 assistance for their employees’ travel arrangements including flight, ground transport and hotel bookings, as well as on-trip support in the event of trip disruptions such as flight delays and cancellations.
“We have seen a swift resumption in travel by our Chinese clients’ overseas employees, as countries around the world have relaxed restrictions,” said Albert Zhong, general manager, China, CWT. “In the case of certain companies, these travellers are already travelling as much – or even more –than they were pre-pandemic. Through our new bilingual service hub in Singapore, we can provide our Chinese customers and their employees around the world with a more consistent experience, whenever they need support, and in their preferred language.”
One of China’s biggest technology companies was the first customer to use this service in May, and the feedback from their travellers has been overwhelmingly positive. CWT also has several other large Chinese multinational clients that have expressed interest and are expected to go live later this year.