THE Association of Corporate Travel Executives (ACTE) recently concluded a CSR event that offered a group of special needs students a chance to learn the tricks of the hospitality trade.

Some 20 industry participants representing corporations, universities and travel vendors such as The Hong Kong Polytechnic University, American Express Travel, Royal Caribbean International and Marco Polo Hotels led six students on a programme on January 11 at the Hong Chi Association, where they toured the Hong Chi Pinehill Integrated Vocational Training Centre and training hotel, visited the unique mock-up hotel room of JW Marriott Hotel, and attended a bakery class, among other activities.

John Zee, managing director, operations of China International Capital Corporation, one of the 20 participants, said: “This CSR event is an eye-opener for us. We were pleased to see a professional vocational institution training special needs students to prepare them for work in the hotel industry. We took this opportunity to bond with the students by making cupcakes together.”

A NEW naming rights partnership between Sydney Entertainment Centre and Qantas Credit Union has led to a name change for the iconic event venue in Sydney’s Harbour City.

Now known as Qantas Credit Union Arena, the venue will work with Qantas Credit Union in developing a range of new marketing and promotional opportunities.

The partnership comes as AEG Ogden assumes responsibility for operating the venue until the end of 2015.

Announcing details of the partnership, Sydney Entertainment Centre general manager, Steve Hevern, said Qantas Credit Union had helped to ensure that there would be a major entertainment venue in the Sydney CBD for the majority of the time while the new International Convention Centre Sydney was under construction.

“Our business case for the Sydney Entertainment Centre remaining open for a further two years included the securing of sponsorship revenue. Qantas Credit Union has stepped up to the plate in being a major contributor to the financial viability of the centre during the next two years,” said Hevern.

He added: “We as a venue team are very motivated to create a platform by which Qantas Credit Union can interact with our patrons across the wide range of events that we will host at Qantas Credit Union Arena.”

According to Hevern, the venue has staged over 4,000 events for more than 26 million people since May 1983.

PADANG is developing its first stand-alone convention centre to boost the city’s positioning as a MICE destination.

Set to open mid-2014, the three-storey Minangkabau International Convention Centre (MICC) will have a 4,500m2 convention hall that can be divided into five smaller meeting rooms as well as five break-out rooms on the upper floor. With a 12m high ceiling, the convention hall is also equipped for concerts.

Maulana Yusran, board member of Sungai Tanang Sinergi, which owns MICC, said the investment was in line with the company’s “commitment to support the development of Padang as a MICE destination”.

Padang, along with its neighbour Bukittinggi, is one of 13 destinations that Indonesia’s Ministry of Tourism and Creative Economy is looking to develop and promote.

Yusran, who is also chairman of the Indonesia Hotel & Restaurant Association (IHRA) West Sumatra Chapter, said Padang’s hotel landscape had improved since 2009 when there were 1,500 rooms. As of end-2013, inventory has expanded to 2,800 and “a few hundred more” are due to come online this year.

“Of note is the entry of Accor which brought with it two brands, Mercure and Ibis. We hope that other international hotel chains will follow soon,” said Yusran.

He added: “Padang and West Sumatra used to be (favoured by tourists) due to its wealth of nature and culture, but little about it was known (among the business event community). Things have changed. While natural attractions continue to lure tourists, the (government and corporate) meeting business has grown in line with the emergence of facilities.”

The construction of MICC comes at a time when the regional government has expressed a commitment to growing Padang’s tourism sector. At a recent media briefing, West Sumatra governor Irwan Prayitno said the tourism industry is among the region’s top 10 revenue generators.

Besides holding regular events such as Padang Fair, which showcases local industries, Irwan said the destination has been bidding for national and international shows such as World Food Day and Tourism Indonesia Mart & Expo. Come May it will host the Indonesia Corporate Meetings & Incentive Travel Mart.

MORE destinations on Hainan Island are stepping up efforts to court business events and corporate groups, pushing nature, culture and well-being to counter Sanya’s popular coastal appeal.

Qixianling, for instance, is boosting promotions for its scenic mountain settings and health-enhancing hot springs. Meeting and incentive visitors can also choose from several five-star hotels here.

The destination was featured most recently in a five-night fam trip, hosted by Hainan Airlines, for major travel consultants and media personnel from Singapore. Participating consultants said Qixianling makes a good option for leisure and corporate groups.

Sino-America Tours senior operations manager for MICE, Bee Ann, said: “Hiking in the rainforests and mountains is good for teambuilding; if not, the Narada Resort & Spa Qixian Mount should suffice as a destination itself, with its hot springs and array of well-thought out activities like tai chi, yoga, bamboo rice making and wild vegetable plucking.”

Pre- and post-meeting activities can take place in Tunchang, which boasts organic farm stays and a street of oil painting shops; Qionghai lures with small clean towns and coffee shops that occupy converted heritage residential buildings. Qionghai also houses the BFA International Convention Center – the permanent venue for the annual Boa Forum for Asia – and two supporting MICE-friendly hotels, BFA Hotel and Golden Coast Hot Spring Hotel.

Bee Ann believes that the food, indigenous population, nature and hot springs at Hainan’s secondary destinations can attract Singapore’s corporate groups, but added that her agency’s packages would nevertheless include Sanya, a must-visit destination for Singaporeans, as part of the itinerary.

Meanwhile Sanya is not resting on its laurels. Haitang Bay will welcome a new duty-free mall and hospital, among other facilities, while central Sanya saw the opening of a popular cultural tourism attraction, Sanya Romance Park, in September 2013. Developments are also ongoing in Sanya Bay, Yalong Bay and Dadonghai.

Hainan currently has two international airports in Sanya and Haikou, with another under construction now in Qionghai’s Boao. The latter is expected to open in one to two years’ time.

Bee Ann said: “Hainan Airlines’ direct flights to Haikou have helped to prop up business in recent years. I expect the third airport to boost access, and our business, further.”

Hainan Airlines currently flies Singapore-Haikou-Taiyuan thrice weekly. Its Singapore branch general manager, Peng Xin Xiu, said the airline expects to add three more flights out of Singapore to Hefei via Haikou by end of this month.

MARK Searle, who was appointed in April 2013 to develop Pacific World’s business in Europe, the Middle East and South Africa, will now take charge of all destinations where the global business event specialist has operations in.

Hervé Joseph-Antoine, global managing director of Pacific World, said: “Mark’s combination of MICE agency background and the knowledge he has gained around the DMC offering has strengthened our presence in the UK market, and we look forward to supporting him in driving representation forward into 2014 across the whole Pacific World portfolio.”

Searle’s new appointment was effective from the start of this month. As part of the new role he will be responsible for representing destinations including China, India, Hong Kong, Thailand, Cambodia, Vietnam, Malaysia, Singapore, Indonesia, Greece, Scotland, Portugal, Spain, Southern Africa, France, Monaco and England.

With Searle’s expanded responsibility, Pacific World ended its partnership with MM & Co at the end of December. Joseph-Antoine said: “David Marks and his team have been a great partner and an important representative for Pacific World”.

THE Japan National Tourism Organization (JNTO) and its convention division, the Japan Convention Bureau (JCB), have launched a new website for international MICE planners.

The website, www.japanmeetings.org, provides information on what the country can offer for international business events, testimonials and case studies, a list of unique venues and activities, and a handy search function that allows event planners to find cities and venues that best suit their needs, among other features. Requests for proposals can also be submit through the improved website.

Comprehensive toolkits are available for download, and planners can access a library of destination images, videos and guides.

The Singapore Workforce Development Authority has appointed the Singapore Association for Convention and Exhibition Organisers and Suppliers (SACEOS) to promote and administer the Enterprise Training Support Scheme (ETS) for the MICE Industry.

Developed and launched last year by WDA and the Ministry of Manpower (MOM), ETS seeks to help companies implement progressive human resource systems that will enhance in-house training infrastructure and capabilities, which will in turn raise skills and productivity of staff. The scheme also enables participating companies to save up to 90 per cent of course fees for accredited Singapore Workforce Skills Qualification training.

With this appointment, SACEOS will act as a one-stop ETS centre for its members, assisting with training grant applications and approval, and expedited reimbursements of training fees. It will also leverage its industry network to help WDA draw more MICE organisations into the ETS scheme.

SACEOS’ expertise in this arrangement will extend to sourcing of reputable and relevant programmes, and training development plans for its members.

Janet Tan-Collis, SACEOS’ president, said: “Our members are extended a very exclusive privilege by WDA. With SACEOS facilitating the entire process from application to reimbursements, there will be immense savings for our members.”

Non-members of SACEOS may also approach the association for the same services, subject to priority rights to members, or contact WDA directly.

Details on ETS are available at www.wda.gov.sg/content/wdawebsite/programmes_and_initiatives/ETS_Employer.html.

The Singapore Workforce Development Authority has appointed the Singapore Association for Convention and Exhibition Organisers and Suppliers (SACEOS) to promote and administer the Enterprise Training Support Scheme (ETS) for the MICE Industry.

Developed and launched last year by WDA and the Ministry of Manpower (MOM), ETS seeks to help companies implement progressive human resource systems that will enhance in-house training infrastructure and capabilities, which will in turn raise skills and productivity of staff. The scheme also enables participating companies to save up to 90 per cent of course fees for accredited Singapore Workforce Skills Qualification training.

With this appointment, SACEOS will act as a one-stop ETS centre for its members, assisting with training grant applications and approval, and expedited reimbursements of training fees. It will also leverage its industry network to help WDA draw more MICE organisations into the ETS scheme.

SACEOS’ expertise in this arrangement will extend to sourcing of reputable and relevant programmes, and training development plans for its members.

Janet Tan-Collis, SACEOS’ president, said: “Our members are extended a very exclusive privilege by WDA. With SACEOS facilitating the entire process from application to reimbursements, there will be immense savings for our members.”

Non-members of SACEOS may also approach the association for the same services, subject to priority rights to members, or contact WDA directly.

Details on ETS are available at www.wda.gov.sg/content/wdawebsite/programmes_and_initiatives/ETS_Employer.html.

THE Westin Resort Nusa Dua, Bali has finished its year-long, multimillion-dollar revitalisation project, which saw improvements being made to its leisure and business facilities and expansion of its room inventory.

The project includes the launch of Tangent, a personalised work space that is said to appeal to today’s generation of mobile travellers. Facilitated by media:scape by Steelcase – a combination of furniture and technology that enables easy communication – as well as seamless connectivity for video conferencing, Tangent allows guests to conduct impromptu meetings in a private setting located just off the lobby.

The hotel also debuted the 99 room-and-suite Premier Wing, the Heavenly Spa by Westin and Prego Italian restaurant.

Improvements were made to the WestinWORKOUT fitness centre, which now features an updated décor and state-of-the-art cardio equipment with interactive touch-screen consoles.

The adjoining Bali International Convention Centre (BICC) was also given a new look and updated meeting facilities, with works completed in time for major events in the later part of 2013, such as Miss World 2013 and the APEC CEO Summit. The venue now offers 26 revitalised function rooms and two VIP holding rooms, as well as new public facilities such The Café and The Lounge.

Bipan Kapur, managing director of The Westin Resort Nusa Dua, Bali, said the US$20 million project would place the property and the convention centre in a stronger position to bid for events.

He added that the hardware investment was part of the company’s strategy to tackle a “year of consolidation” for hotels in Bali, particularly those in Nusa Dua, and to stay ahead of the competition in the years to come.

He explained: “(2014) is a year of consolidation, which will see new hotels establishing themselves and business slowing down a bit due to the government elections and economic slowdown.

While Kapur has projected a decline in domestic MICE business during the election period, he expects to see a rise in political party meetings. However, such meetings are rarely held in upscale and luxury hotels.

He also expects association events and corporate meetings to continue to be the key sources of business in 2014.

THE Philippine Association of Convention/Exhibition Organizers and Suppliers (PACEOS) is amending membership guidelines on its charter, relaxing rules for admission in order to reach more companies and suppliers interested in developing MICE business.

“The requirement for admission up to this point was very high – you (must) have had two international conferences under your belt,” said Monette Hamlin, PACEOS president. “If you’re new, it would be impossible.”

Now, a track record of only one national conference is required.

PACEOS currently has 38 members.

“Many event organisers are in Manila, while others are mostly wedding and party planners,” said Hamlin.

Awareness about the business potential of MICE, particularly those sourced from abroad, is weak too, so the association – the only one in the Philippines to date – also intends to start up new charters in Cebu and Davao, where MICE venues are gaining traction, revealed Marisa Nallana, PACEOS chair.

Although membership guidelines will become more relaxed, PACEOS will ask aspiring members to provide proper documentation validating their experience and event credentials, including references.

“We have a Code of Ethics we hope members will follow,” said Dinah Gonzalez, PACEOS membership head. “Too often we hear of events of the same concept or theme, like a wedding expo, and sometimes they are held simultaneously. We would like to space these events.”

Allied membership may also be offered to companies that host “special” events, as opposed to “business” events, said Gonzalez.

Hamlin noted that professors who taught tourism and event management had voiced interest in being a member of PACEOS, so relaxing membership rules would help accommodate them too.

Meanwhile, PACEOS plans to establish a MICE Academy, with internal and hired experts on the roster to provide training.