Asia/Singapore Wednesday, 22nd April 2026
Page 147

Shangri-la Singapore appoints new VP operations and GM

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Shangri-La Singapore has named Stephan Kapek as its new vice president operations and general manager.

He brings over 30 years of international experience in the luxury hospitality to his new role, where he will oversee all aspects of the hotel’s operations, including Shangri-La Apartments and Residences.

Kapek has spent nearly 20 years in leadership roles within the group, managing hotels and resorts across multiple destinations. He was most recently vice president operations at Shangri-La’s China World Trade Center hotels.

A buzzing success

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Congratulations on the successful organisation of Insects to Feed the World 2024 (IFW) earlier this year. I heard it is the first-of-its-kind conference in the region, how did Singapore come to host the event?
The Asian Food and Feed Insect Association members were the ones who created a local committee to bid for and host the 2024 event in Singapore.

We believe that IFW 2024 was a strategically important event, and are pleased with the results achieved. This edition saw the highest participation to date, and we worked closely with the Singapore Food Agency to ensure the proper importation and preparation of insects, which were specially approved to be served in separate buffet lines. Delegates had the opportunity to enjoy dishes prepared by renowned chef Joseph Yoon, one of the event’s guest stars. We also received strong support from the Singapore Tourism Board, and the congress generated notable interest, receiving extensive media coverage.

How did Triumph International come into the picture?
We were approached by the General Chair of the congress, who was initially seeking a PCO in May 2023 to provide greater assurance and become a partner in the project after they had started organising the event.

By chance, our client came across the official website for the World Congress of Dermatology, which we had built from the ground up. They were impressed by the layout, the attention to detail in the graphics, and the overall structure, which led them to reach out to us.

After our first meeting, it was a perfect match – we all became passionate about the project and worked wonderfully together.

The congress is a biennial event, and the next edition will be held in 2026 in Turin, Italy. We had the pleasure of meeting the committee, who attended IFW as guests, and we wish them the best of luck.

Could you highlight the potential of this new industry and what it means for Singapore?
One of the most significant outcomes of the congress is its contribution to Singapore’s recent decision to approve 16 insect species for human consumption. We are eager to see how this industry evolves and are proud to have played a role in its growth through this event.

It is exciting to uncover an intriguing and emerging industry. Insect farming industry aligns perfectly with Singapore’s needs and its agenda to become more resilient by producing 30 per cent of the food consumed within its borders by 2030. Insect farms provide a significantly higher amount of protein per square metre compared to traditional farming, making this an industry with significant growth potential.

The community of researchers and industry professionals we encountered during IFW 2024 is dedicated to raising awareness of this niche sector, which is often surrounded by misconceptions that can make many people hesitant or uncomfortable.

I understand Triumph International is relatively new to this region, and was set up just before the pandemic. How did the company survive the pandemic?
In 2019, Triumph Group’s decision to establish an office in Singapore was driven by our long-term vision of making the Lion City a strategic hub for events.

From day one, our team here was involved in a large-scale project – organising the World Congress of Dermatology scheduled for 2023. This provided us with a clear goal, as we knew pulling out was not an option. Our commitment to long-term objectives, combined with nearly 40 years of experience, helped us weather the pandemic’s impact.

We also took this time to transform, including rebranding as a benefit company and acquiring a digital market company (Twist by Triumph). This acquisition not only reinforced our stability but also opened up new revenue streams. By pivoting our strategies and viewing the challenges as opportunities for growth, we emerged from the pandemic as a more resilient and adaptive organisation.

What are Triumph’s plans for expansion in region?
Triumph Group is here to stay, and we plan to continue growing in the region. Our commitment to Singapore as a strategic hub remains strong, and we have built a team with extensive expertise across corporate events, congresses, and incentive programmes. We are actively exploring opportunities to expand our offerings.

As our clients in the region expand their presence in South-east Asia, we are planning to follow suit by extending our footprint across key markets. Our goal is to ensure that Triumph Group not only supports our clients wherever they go, but also establish a stronger presence in the region.

To tell the business events sector that we are firmly rooted in Singapore, we are rolling out targeted digital campaigns, forming more strategic partnerships, and participating in key industry events. We are excited about the future and committed to growing alongside our clients in this dynamic region.

Could you tell us more about how Triumph International came to be?
Triumph Group has a nearly 40-year history, having been founded in Rome in 1986, where our headquarters are still located. Over the years, we have expanded globally, and today we have offices across Europe, the Middle East, and Asia. We have been present in Asia for 20 years, starting with our first office in Shanghai.

To give you an idea of the events we organise, while we were managing IFW 2024, our headquarters was simultaneously organising the G7 Summit in Puglia.

In addition to our strength in institutional events, we are also highly regarded in the corporate sector, where we manage global events for seven multinational companies under framework agreements. Our core business has always included congresses, particularly in the medical field, which has been a key focus since the early days of the company.

We also have extensive expertise in luxury events, and are excited to be launching our new division for private events, called Trend by Triumph. Beyond this, we handle special projects, such as the opening ceremony of the 2021 FIS Alpine World Ski Championships in Cortina, which we successfully organised during the pandemic.

It is good to know that Asia-Pacific features prominently in Triumph International’s plans. What is your opinion of the region’s business events sector then?
I believe the business events sector in the Asia-Pacific region is incredibly promising, with excellent growth prospects. However, it is important to recognise that many other regions around the world are also emerging as strong contenders in the industry, and will soon become fierce competitors.

One of the keys to maintaining an edge in this competitive landscape will be staying at the forefront of current and future trends, such as sustainability and AI. Another crucial way we plan to stand out is to keep prices competitive while enhancing the attractiveness of events for delegates by offering increasingly customised and immersive experiences.

These experiences should not only be unique, but also allow delegates to fully immerse themselves in the rich history and traditions of the local cultures. By doing so, the Asia-Pacific region can continue to grow and thrive as a leading destination in the global business events market.

FCM gets strong backing for global relaunch of Meetings & Events business unit

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Flight Centre Travel Group has tasked FCM with the revitalisation and relaunch of the FCM Meetings & Events subdivision globally, with the order accompanied by a kick-start fund of A$20 million (US$13.5 million).

Simone Seiler, global general manager of FCM Meetings & Events at Flight Centre Travel Group, told TTGmice that this decision came off the back of a “really exciting journey over the last couple of years”, as pandemic woes tapered off and demand for meetings and events as well as appetite for flights returned.

Seiler: technology utilisation in meetings and events will be balanced with personalised human support

The relaunch of FCM Meetings & Events was unveiled towards the end of the FCM Singapore Summit yesterday, a full-day conference at Raffles Hotel Singapore where sessions dissected the role and impact of AI on the business travel industry.

Seiler said: “Our globalisation journey is around our people and structure, and is about building our operating model and the integration of technology between the meetings and events products and services and the FCM technology suite.”

She described meetings and events as “a tale of two cities”, where on one side lies “personal and emotive experiences” and on the other side the focus on “procurement, consolidation, data and process, efficiency, visibility, transparency, and compliance”.

“We call it the left and right brain, and we want to bring both aspects together and show our clients how we add value through our people, experience and technology,” Seiler added.

While technology utilisation would be a big part of FCM Meetings & Events’ new journey forward, Seiler said innovation would not come at the cost of personalisation and the human touch.

Seiler pointed to the FCM Venue Finder as one of the tools newly offered to improve the customer experience. Launched in April this year, the FCM Venue Finder is an online booking tool that allows clients to source venues for themselves. Produced in partnership with Hubli, the FCM Venue Finder is equipped with powerful filters and intuitive search, and lists over 250,000 venues of all types and sizes across the world. Bookers can communicate directly with the venue via the tool.

“This tool is for meeting planners, executive assistants and personal assistants who enjoy the process of sourcing for and planning meetings; it gives them control over the process while satisfying the reporting and visibility needs of the procurement and finance teams,” she said, adding that FCM Venue Finder would be especially useful for smaller-scale meetings and events without complex arrangements.

Coming up soon by June 2025, FCM Meetings & Events will unveil the Global AI Reporting Suite, a “key project” for the business unit. This Suite will integrate corporate and meeting and event data onto a single FCM platform.

In terms of target markets, the revitalised FCM Meetings & Events will pursue existing and prospective FCM clients.

“FCM Meetings & Events is in 17 countries across four regions today. It obviously does not have as large a footprint as FCM. So, we will be looking to expand FCM Meetings & Events in the EMEA (Europe, the Middle East and Africa) region and Asia,” she shared.

Here, her plan is to work more closely with the company’s partner network in countries such as Malaysia, Indonesia, Vietnam, and Thailand – areas where FCM is not represented at the moment.

She said: “Today, in Asia, we exist operationally only in Singapore, India, China and Japan. We hub out of these offices. The Singapore office, for example, is a hub for many parts of South-east Asia.”

Seiler expressed enthusiasm for the “strong three- to five-year plans and goals” that FCM Meetings & Events would be working towards.

Travel policies must reflect the diverse workforce today, say corporate travel professionals

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As the workforce becomes more diverse, so will the needs and preferences of business travellers. To ensure that all employees feel supported and included, travel managers must rethink and adapt their travel programmes to better reflect and respect this growing diversity in the workplace.

This approach not only fosters inclusivity but also addresses the unique requirements of business travellers from various backgrounds and health conditions, according to experts speaking at IT&CM Asia’s Corporate Travel Exchange session on Making Travel Policies More Inclusive.

SAP Concur’s Aneesh Batra (far left) leads a discussion on how travel policies can be more inclusive

Suriyaporn Tatirat, country director for Thailand at American Express Global Business Travel, emphasised that inclusive travel policies must account for employees with special needs, while also considering the safety and security concerns of solo female travellers and LGBTQ+ employees traveling abroad.

She highlighted that some multinational companies have implemented Employee Assistance Programmes as part of their duty of care. These programmes not only provide employees with direct access to call centres for support during medical emergencies but also to address mental health issues, both in the office and while on business trips.

Jamon Ngoencharee, medical director for Thailand and Laos at International SOS, echoed the importance of recognising mental health as a critical component of business travel support.

He noted that most travel insurance policies do not cover mental health issues, despite the fact that business travel can often exacerbate such concerns. This is especially true in the wake of the stress and isolation caused by the Covid-19 lockdowns and the challenges of navigating cultural differences in foreign countries.

He said companies should provide round-the-clock access to counselling and medical services for their traveling employees as part of their duty of care, which can ultimately safeguard employee well-being and improve job satisfaction and retention.

Catty Yun, founder and chairman of Sourcing China, shared that multinational companies based in the US with offices in China could foster greater inclusivity by offering corporate travel booking tools and services in Chinese, alongside English. Providing Chinese-language call centre support and resources ensures that non-English-speaking Chinese employees have equal access to essential services, promoting a more inclusive and supportive work environment.

The session was moderated by Aneesh Batra, head of customer success – India & SEA, SAP Concur.

Three finalists to compete for the BestCities, ICCA Incredible Impacts award

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BestCities Global Alliance and ICCA have unveiled three finalists of the 2024 Incredible Impacts Programme – International Hip Preservation Society (ISHA), European Academy of Childhood Disability (EACD), and World Association of News Publishers (WAN-IFRA). The three will compete for a US$20,000 grant at the upcoming ICCA Congress in Abu Dhabi this month.

Following a presentation of their entry, the three associations will await voting by Congress attendees. Voting results and the final score evenly weighted between jury and audience will determine the winner.

The three finalists share a common goal of achieving equity for people everywhere

In a press release introducing the finalists, BestCities and ICCA said all three share a common goal of achieving equity for people everywhere.

ISHA’s 2023 Annual Scientific Meeting served as a catalyst for its expansion across Africa, with a key objective of building hip preservation hubs that are accessible to patients across the continent – regardless of class, age or gender.

EACD developed the EACD+ programme to improve quality of life for people with a childhood-onset disability by expanding their access to sports, culture and technology. Following the success of EACD2024 in Bruges, Belgium, EACD sought to expand the programme to future host destinations, and created an Impact Creation Task Force that raises awareness of the needs and rights of people with childhood-onset disabilities and advocates for more inclusive policy making throughout Europe.

WAN-IFRA initiated the Copenhagen Criteria project in 2024 to identify news values that will help news organisations better appeal to younger audiences. The association intends to advance the Copenhagen Criteria at the World News Media Congress in Krakow, Poland in 2025, including other marginalised groups, such as women and immigrants, to ensure diverse voices contribute to the conversation about news consumption.

The Incredible Impacts Programme celebrates the value of international association meetings by rewarding innovative thinking and creativity across the industry. Programme finalists demonstrate proven impact in shaping a better world, inspiring others to incorporate their own legacy initiatives into future events.

Udon Thani receives infrastructure upgrades ahead of Horticultural Expo 2026

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Udon Thani is positioning itself as a future regional hub for business events, thanks to significant infrastructure developments ahead of the Udon Thani International Horticultural Expo 2026. The expo, which will run across five months under the theme, Diversity of Life: Connecting People, Water & Plants for Sustainable Living, is set to attract millions of visitors.

At the 164.8-hectare expo site, a large exhibition area is being constructed. It consists of a main hall and convention centre. The site also features an Isan local life display zone with an Isan village and Isan cultural centre to showcase local edible plants.

Infrastructure development to support the Udon Thani International Horticultural Expo 2026 will result in useful facilities for the local people

Expansive garden areas are being developed, featuring a commemorative building, themed and agricultural gardens, an international garden, and a glasshouse with indoor displays.

In the 85-hectare eastern zone, a wetland conservation forest, restoration garden, and wetland learning centre focused on carbon offsetting will be established.

According to Sakda Katwkaew, deputy CEO of the Udon Thani Provincial Administrative Organization, the province is set to benefit from several of these structures well beyond the expo.

“The three main buildings are part of the legacy plan – the main hall will become a convention centre and the commemorative building will be transformed into the GMS Museum and Royal Museum. The Isan cultural centre and wetland learning centre will also remain, while the rest of the area will be transformed into public parking,” he said.

Complementing the expo’s development, Udon Thani has opened Thailand’s first MICE Electrician Testing Center at the Udonthani Vocational College. The centre recently launched the country’s inaugural MICE Electrician Certification Exam, marking a milestone for Thailand’s business events industry. This initiative is expected to boost the number of skilled, internationally certified Thai electricians, enhancing the country’s ability to attract more global events.

NatureBoss sows the seeds for greener events

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NatureBoss, a sustainability-focused event planning service based in Australia, has seen “overwhelmingly positive” interest from planners who want to integrate sustainability and wellness into their corporate events since its launch last year.

Matthew Boyd, CEO of NatureBoss, said the rise of such requests was “tied to a broader events sector shift toward environmental responsibility and employee well-being”.

NatureBoss connects companies and conference delegates with eco-conscious tourism providers

“Businesses are more conscious of their impact and want to reflect that in the events they host,” he elaborated.

One popular activity is Conservation Day, which takes participants to engage in tree planting, habitat restoration, and clean-up efforts. It promotes relaxation, mindfulness, and personal growth, while fostering a deeper connection with nature and contributing to long-term ecological well-being.

Other popular requests include Sustainable Culinary Experiences, which involve sourcing local organic ingredients, minimising food waste, and offering plant-based or low-impact menus; and teambuilding activities that align with sustainability, like eco-volunteering or conservation projects.

On why NatureBoss was created, Boyd said: “I noticed that while there were many great eco-tourism providers, there wasn’t a streamlined way for event planners – especially in the MICE industry – to easily find and book sustainable options.”

What sets the company apart from other providers in the market, he stressed, is its network of more than 350 environmental partners and conservation experiences across Australia, combined with a focus on sustainability reporting.

He said: “We don’t just provide tourism options – we actively curate experiences that align with a company’s sustainability goals and values. NatureBoss acts as both a connector and consultant, ensuring that each event not only meets business objectives, but also leaves a positive environmental impact.”

NatureBoss operates on a commission-based model, earning a percentage from its tourism partners for each successful booking they facilitate. Another revenue stream for the company is its consultancy services to event organisers looking to integrate sustainability into their broader event strategies.

Boyd aims for the company to become the “go-to partner for sustainable corporate events across Australia” and plans on expanding the company’s provider network into New Zealand and South-east Asia.

“We’re seeing strong demand from neighbouring countries, so a regional expansion is definitely on the horizon,” he added.

For now, Boyd’s immediate focus will be NatureBoss’ upcoming partnership with local conservation groups to offer “impact retreats”, which will “give groups the chance to both unwind and actively contribute to environmental restoration projects during their events”.

Yokohama outlines plan to boost business events and leisure tourism

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Yokohama, a city in Kanagawa Prefecture, Japan, has developed a business events and tourism strategy for 2030, where the plan is to attract more visitors by highlighting the city’s cultural, natural, and historical assets.

Yokohama’s initial focus is to enhance its appeal as a destination by developing more attractions and experiences centred around the city’s waterfront, port, cultural arts, and event calendar. This approach aims to increase visitor satisfaction and encourage repeat visits.

Local businesses and citizens are encouraged to help create an urban resort that appeals to a global audience; Yokohama pictured

Next, Yokohama intends to continue attracting major international conferences and medical conventions. Alongside these efforts, the city plans to invigorate the local economy by engaging local companies, DMCs and residents to promote the sustainable growth and development of business events and tourism in the area.

The plan will also prioritise the development of human resources that will support the growth of business events and tourism services. Additionally, the city will foster partnerships with businesses, research institutions, startups, and industry clusters that can contribute to the business events sector.

Building on this strategy, the Yokohama Convention & Visitors Bureau has introduced eight new tours specifically designed to cater to the preferences of convention attendees. These tours were developed based on a survey indicating that visitors are particularly interested in Yokohama’s cultural attractions, sightseeing spots, and local cuisine.

Tours include bar-hopping in Yokohama’s dining district; a wellness experience at a Zen temple; a seafront walk along the Port of Yokohama; and an introduction to the city’s design and architecture at sites including the Red Brick Warehouse and Yokohama Landmark Tower.

Singapore, Tokyo, and Bangkok most loved for meetings in Asia-Pacific: Amex GBT

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Singapore, Tokyo, and Bangkok have emerged as top destinations for corporate meetings and events in Asia-Pacific for 2025, according to a new report by American Express Global Business Travel (Amex GBT).

The other two destinations that made the top five rankings are Hong Kong and Sydney.

The 2025 Forecast reflects notable shifts in each region, where changes in the rankings are largely influenced by accessibility, corporate demand, and cost efficiencies.

American Express Global Business Travel 2025 Forecast lists Singapore (pictured) as the top-most favourite destination for meetings in Asia-Pacific

For North America, the top five destinations are New York, Chicago, Miami, Las Vegas and Dallas. New York has overtaken Las Vegas as the top destination, while Miami and Dallas entered the top five for the first time, replacing Los Angeles and Toronto.

In Latin America, Cancun surged to the top, driven by accessibility and all-inclusive options, followed by Mexico City, Buenos Aires, Costa Rica, and Sao Paulo.

Over in Europe, Middle East, and Africa (EMEA), the top destinations for corporate meetings are London, Madrid, Barcelona, Paris, and Berlin. London remains the dominant city in EMEA, with Madrid rising to second place, overtaking Barcelona.

Gerardo Tejado, senior vice president of professional services at Amex GBT, commented: “The Asia-Pacific region continues to be a dynamic hub for corporate events. Its combination of accessibility, diverse offerings, and cultural experiences makes it an attractive choice for businesses seeking to make a lasting impression.”

Global experts gather in Penang for research travel summit

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The World Research Travel Organization (WRTO) has chosen Penang, Malaysia as the host city for its World Research Travel Conference 2024.

Scheduled for November 3 to 7 at Setia SPICE Convention Centre, the event will bring together global experts, educators, and industry leaders to explore the future of research travel, a rapidly growing field that combines education and travel for enriching experiences.

World Research Travel Organization takes its global conference to Penang 

Research travel allows families to combine travel with educational experiences, and is gaining rapid traction worldwide. The World Research Travel Conference 2024 will delve into this market’s potential, highlighting its educational value and catering to diverse learning needs.

The conference will emphasise collaboration between different sectors to create a more efficient and sustainable research travel ecosystem. Discussions will focus on integrating resources for the industry’s long-term growth, while promoting environmentally responsible and socially conscious travel practices.

This year’s conference holds special significance as it coincides with the 50th anniversary of diplomatic relations between China and Malaysia. As a gesture of this enduring partnership, China will be the event’s guest country for the first time. This initiative aims to strengthen cultural and people-to-people exchanges between the two nations, fostering collaboration in tourism, education, youth engagement, and marine ecology.

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