Raffles Hotel Le Royal, the 95-year-old luxury heritage hotel in Phnom Penh, Cambodia, has appointed Dagmar Lyons as its new general manager.
She joins Raffles Hotels from Fairmont Pacific Rim in Vancouver, Canada, where she served as hotel manager for the past two years.
Her hospitality career has included postings at numerous luxury hotels and resorts around the world, including in North America, Asia, the Middle East and Europe.
Marriott International has appointed Debdyuti Dasgupta as general manager of Khao Lak Marriott Beach Resort & Spa, which is set to open its doors in 4Q2024.
With 20 years of experience, he will lead Khao Lak Marriott Beach Resort & Spa through its opening phase.
He joins the new resort from Courtyard by Marriott Bangkok where he served as general manager.
Business events in Australia have just surpassed pre-Covid levels, with spend reaching A$4.6 billion (US$3.1 billion) in the 12 months to March 2024, and is at 75 per cent recovery in terms of inbound event arrivals.
“We’re really happy with the performance of the business events sector overall, and will continue to focus on it,” Robin Mack, executive general manager of commercial and Business Events Australia, told TTGmice.
Mack said the business events sector is “such an important sector for Tourism Australia and Business Events Australia”, hence Australia Next 2024 has been “supercharged” to stoke buyers’ interest.
Previously known as Dreamtime, the incentive travel showcase is typically held once every two years, with the last edition hosted in Adelaide in 2023. Last year’s event generated 212 business leads across the country, worth A$192 million.
A decision was made to host the event this year as well to maintain the growth momentum.
Australia Next 2024 is taking place this week, with partner Business Events Cairns & Great Barrier Reef.
Australia Next 2024 is attended by 80 international buyers – a third of whom have never been to Australia, as well as 15 media representatives and 96 Australian industry sellers. International attendees will also join pre- and post-show fam trips around the country.
When asked if Australia was offering more subvention support to event groups to cope with the rising cost of travel, Mack said organisers already have plenty of support from the existing Bid Fund Program and subvention programmes led by various state and city bureaus.
He said: “It’s a hugely competitive market, and we have to stay relevant. Our campaign will not change, as it continues to perform really well for us, and people remain engaged.”
Overall, Mack is optimistic about the future of Australia’s business events.
“I think that sometime in the next 12 months we’ll be able to surpass pre-Covid numbers. I’ll be happy to move on and not talk about 2019 stats ever again. We will continue to innovate and showcase what the destination has to offer, and keep Australia top of mind (for business events),” he said.
IHG Hotels & Resorts has launched Welcome Home Packages for long-staying guests at Staybridge Suites Bangkok Sukhumvit and Staybridge Suites Bangkok Thonglor.
Packages comprise complimentary breakfast for two, late check-out at 14.00, special Welcome Home setup that includes gifts, daily one-day pass BTS ticket, shuttle service to the nearest BTS station, and more.
In addition, a Thai Visa Concierge is on hand to help guests acclimatise to local customs and schedule a host of local activities, such as Muay Thai boxing lessons, cooking classes, Thai language lessons, and more.
The Welcome Home Packages are available from now through December 22, 2024.
Visit www.ihg.com for more information.
Accor has appointed two seasoned executives to helm its Premium, Midscale & Economy (PM&E) brands.
Benoît Racle joins Accor as the global brand president for Accor’s Premium brands, bringing with him over two decades of experience in hospitality, brand management, global operations, marketing and commercial ventures. Having honed his skills with Starwood and W, Racle will oversee the strategic direction and growth of the group’s premium brands in his new role.
Jean-Yves Minet has been appointed global brand president for Accor’s Midscale & Economy brands. With over 25 years of executive and operational experience in brand building, Minet forged his career in the beauty industry. Joining Accor, he will focus on driving brand growth by leading the brand vision, positioning, and operating models of Accor’s economy and midscale brands.
Trip.Biz, the corporate travel management brand of Trip.com Group, has unveiled the Trip.Biz Product Matrix, a suite of innovative solutions designed to optimise corporate travel management.
Jim Chung, general manager of global key accounts and Southeast Asia at Trip.Biz, said the company is leveraging human-centric technology to deliver all-in-one digital solutions tailored to the evolving needs of modern global business travel.
The Trip.Biz Product Matrix comprises six core products: Trip.Biz OBT & App, Trip.Biz Reporting, Trip.Biz Payment, Trip.Biz Desk, Trip.Biz ESG, and Trip.Biz Care.
Trip.Biz OBT & App consolidates content from multiple suppliers, including NDC and LCC, reducing users’ need to switch between different service providers.
Trip.Biz Payment offers a range of payment options, including mixed payments, corporate settlement, and multi-currency support.
Trip.Biz Reporting delivers real-time analytics, live tracking, and AI-enhanced reporting, empowering businesses to make data-driven decisions. The AI reporting feature, powered by the Trip.Biz Large Language Model, enables travel managers to generate custom travel insight reports in minutes, simplifying the process.
Trip.Biz Care brings comprehensive support before, during, and after trips, and integrates human-centric technology to enhance traveller experiences, offering exclusive travel benefits and rewards.
Trip.Biz ESG offers carbon emissions display, footprint tracking, ESG reporting, and carbon management, helping companies meet their sustainability goals.
Finally, Trip.Biz Desk is a specialised booking tool for local partners, enabling the delivery of localised services and a consistent client experience across different regions.
Tao Song, chief technology officer, Trip.Biz, highlighted the pivotal role of human-centric technology in the use of multi-cloud infrastructure, comprehensive content sourcing, and a robust partner network to ensure high availability and security.
Tao said: “By harnessing the power of AI, we can take efficiency to new heights in business travel, going from good to great.”
Many organisations learnt valuable lessons during the Covid-19 pandemic, investing heavily in business continuity plans and infectious control plans. However, with the emergence of a new threat, the mutated mpox Clade 1b, concerns have arisen about whether these contingency plans remain effective.
The World Health Organisation (WHO) has declared the new mpox strain as a Public Health Emergency of International Concern, with cases emerging in Sweden and Thailand. Currently, WHO and national health authorities do not recommend mass vaccination against mpox. Rather, vaccinations are only advised for high-risk populations and those in close contact with confirmed cases.
mpox is caused by an Orthopox virus which spreads differently depending on the clade. Clade I spreads through close physical contact with body fluids and skin lesions, while Clade II spreads through sexual contact. Clade 1b combines the transmission modes of both Clade I and Clade II.
Given these differing transmission modes, the plans developed for Covid-19 remain relevant but must be adjusted to address the specific characteristics of mpox.
Know the signs
First and foremost, organisations need to keep their employees updated on the latest information about mpox, including changes in transmission patterns and preventive measures adopted by different countries. For instance, many countries are implementing border measures, including health screening at ports of entry and health declarations, and it is important for business travellers to be aware of these protocols.
The next step focuses on education and prevention. While mpox is concerning, it is not easily contracted by those who avoid high-risk activities, such as handling animals or coming into close contact with sick individuals during travel. However, the stigma associated with mpox can prevent individuals from seeking medical attention. Unlike Covid-19, those exposed to mpox may hesitate due to its association with sexual transmission.
As such, organisations should engage their employees to address the stigma associated with mpox. Employees need to be well-informed about how mpox spreads, the symptoms to watch for, and the steps to take if they suspect exposure. Moreover, establishing a clear channel of communication empowers employees to take precautions and report concerns early. This is critical in preventing an outbreak.
Prevent the spread
Encouraging employees to maintain good general hygiene practices is also essential, even though masks may not be necessary. Regular cleaning of high-touch surfaces, providing hand sanitisers, and encouraging frequent handwashing can significantly reduce transmission risk.
While mpox may not spread as rapidly as Covid-19, office environments where close contact is common – such as workplaces and communal areas – remain vulnerable. The incubation period for mpox can be up to 21 days, meaning individuals may unknowingly carry and spread the virus before symptoms appear.
To mitigate these risks, businesses should conduct detailed risk assessments to identify areas where employees are likely to be in close contact. These assessments should inform targeted preventive measures, such as modifying office layouts, reducing in-person meetings, and limiting large gatherings. Organisations like International SOS can also assist in conducting these risk assessments and developing tailored strategies to help businesses protect their employees and operations effectively.
In addition to physical measures, flexible work arrangements can play a crucial role in managing mpox risk. Encouraging employees who show symptoms or have been in contact with an infected individual to work from home or take sick leave can prevent the virus from spreading within the workplace. This approach safeguards health and ensures business continuity.
While mpox may not pose the same level of threat as Covid-19, it still requires attention. By adjusting plans, educating staff, and maintaining good hygiene practices, businesses can protect operations and employees from potential disruptions caused by mpox. The lessons learned from past pandemics should guide businesses in navigating this new challenge with confidence.
David Teo oversees the assistance services provided by International SOS Assistance Centres across Asia and heads expert teams of Coordinating Doctors and Nurses in these Assistance Centres.
Thailand Convention and Exhibition Bureau (TCEB) led its first destination roadshow to Jakarta in eight years, showcasing the transformation of several Thai cities and their readiness for business events.
The roadshow last week featured 25 exhibitors from four of five official MICE cities in Thailand: Bangkok, Phuket, Chiang Mai and Pattaya. Khon Kaen, the fifth city, was absent from the event.
Puripan Bunnag, senior vice president, TCEB, expressed excitement in the showcase. He noted that cities across Thailand had been developing and transforming over the past eight years, resulting in a range of “meeting facilities, attraction sites, cultural creativity, and transport infrastructure”.
“These changes have earned Thai destinations a high global ranking as well as international awards and recognitions for their capacity to enrich travellers’ experience,” said Puripan.
He said Indonesian agents have told him that demand for Thailand “remained high”, but seat capacity post-pandemic was a stumbling block.
“Accessibility is getting better now. We have Thai Airways, Garuda Indonesia, Thai Lion, Batik Air, Malaysia Airlines, Singapore Airlines, and AirAsia (flying between Indonesia and Thailand),” he shared.
Indonesian agents attending the roadshow gained new product information from a presentation led by Thanabodee Hemasuchi, regional manager-ASEAN Market, TCEB. Highlights included The Opulence Cruise, a three-tiered ship with capacity for 770 guests that sails the Chao Phraya River; Beat Active, a 500-seat sports and entertainment venue in Bangkok that welcomes corporate events; Rajadamnern Thai Boxing Stadium, one of the oldest boxing stadium in Thailand that can be privately hired; and Yona Beach Club in Phuket, a floating venue.
TCEB took the opportunity to introduce its MI Plus support scheme, which includes MICE Lane Fast Track at Bangkok, Chiang Mai and Phuket airports, souvenirs, and cultural performances for delegates.
The two-day event attracted more than 100 agency buyers and 20 corporate buyers.
Looking ahead, Puripan has high hopes of attracting more Indonesian business events and corporate groups, with additional flight access, new products and packages, and supportive promotions driving demand. He expects arrivals from Indonesia to rise by 10 per cent in 2024 over 2023.
Furthermore, Indonesian groups will have more business event-friendly destinations to choose from. Besides the five official MICE cities, TCEB is highlighting the event readiness of five more – Phitssanulok, Udon Thani, Nakhon Ratchasima, Surat Thani, and Songkhla.
Indonesia contributes 40,000 to 50,000 business events arrivals to Thailand annually, with most coming from insurance, banking and automotive companies. TCEB hopes to expand that catchment, with an eye on electrical, IT, pharmaceutical, and wellness companies.
Rooms
Housed in a refurbished school building in the New Bahru enclave, Alma House apartments offer a blend of heritage and contemporary design. There are six room types, from the 18m2 Deluxe Room to the Alma Family Suite. All are located on the second and third storeys.
I spent a night in a one-bedroom suite, which had a living room with a 42-inch TV, dining area, and bathroom with a rainshower. The hand and body wash, and shampoo are by local brand Omno; the products smelt refreshing. I like that the brand bills itself as being specifically developed for the Asian climate.
There were two air conditioning units, one in the living and dining space, and the other in the bedroom. They could be operated individually, which made their use a tad more sustainable.
My unit came with a fully-equipped kitchenette as well as a washer/dryer. I like that guests had to request for a sponge at the front desk; this prevents wastage, as long-term guests tend to bring their own.
A sponge has to be requested from the front desk if need be. This is because the sponge is changed with every guest to prevent wastage and food allergies by not providing it as a default as long-term guests tend to bring their own.
I found my suite clean, spacious and functional, so much so I could see myself spending a week or two here. I like that Alma House is close to so many great restaurants within walking distance.
The Wi-Fi was consistently reliable, and performed admirably throughout my stay. I was not a fan of my very firm bed however.
MICE and other facilities
While Alma House has no event facilities, the naturally-lit lobby on the third floor doubles up as a co-working space for guests. Decked out in gorgeous furniture from homegrown furniture brand Castlery, it can also be used as an event space. There are also two meeting rooms within Alma House.
The property is designed for expatriates on short-stay visas and corporate travellers in town for long assignments. Bookings require a minimum six-night stay.
Long-staying guests can easily benefit from the community-orientated atmosphere at New Bahru, which Alma House is part of. Alma House has partnerships with Hideaway, a wellness concept focused on healing and recovery; and SuRge, a personal training gym. Both are located on the fifth floor. There are also partnerships with various restaurants and shops. For example, guests can get a complimentary upgrade to truffle fries with the purchase of a burger combo from One Fattened Calf; special access reservations and in-room dining service from The Coconut Club; and purchase a breakfast set bundle from PPP Coffee.
Partnerships extend beyond New Bahru, and these are updated over time. At the point of writing, Alma House guests were offered 15 per cent off performance tickets with Singapore Theatre Company.
Service
Housekeeping comes twice a week. Staff are reachable at the all-day access lobby lounge if they require assistance/drinks, in addition to a 24/7 WhatsApp guest experience contact.
Verdict
You would be hard-pressed to find a more competitive room rate in the upmarket River Valley district. Rates start at S$152++ (US$117++) per night, making Alma House a good consideration for longer stays in Singapore.
Number of rooms 83
Contact details almahouse.sg
Kuramathi Maldives has made two new appointments: Bert Goebel as general manager, and Tom Osborne as sustainability manager.
With nearly 30 years of experience in the luxury hotel, resort, and cruise ship industries, Goebel brings a wealth of expertise and perspective to lead Kuramathi’s team. His extensive experience spans several countries and continents, where he has held influential roles at Sandals Resorts at different Caribbean Islands, and Oceania Cruise Lines in the US. Prior to joining Kuramathi Maldives, he was vice president of global hotel operations at Scenic Group in Zurich.
In his new role, Osborne will lead the resort’s sustainability initiatives, spearheading initiatives to reduce staff food waste and minimise single-use plastics through reusable bottles. His responsibilities include ensuring compliance with Travelife standards, collaborating with the engineering team to optimise energy use, and managing significant projects such as a new coral restoration programme on the resort’s house reef and the construction of a new facility for the Maldives Coral Institute.
Before joining Kuramathi Maldives, he worked for organisations in Costa Rica, Saudi Arabia, and Kenya, where he gained valuable insights into marine conservation. His education background in marine biology equips him with the expertise needed to address broader sustainability challenges and drive impactful environmental programmes at the resort.