Asia/Singapore Thursday, 9th April 2026
Page 185

Hidden Disabilities Sunflower partners with ICC Sydney to provide better accessibility

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An Auslan interpreter in action

International Convention Centre Sydney (ICC Sydney), managed by ASM Global, has joined forces with Hidden Disabilities Sunflower – an organisation dedicated to supporting people living with non-visible disabilities in their communities by raising awareness to help create a more inclusive society.

ICC Sydney’s CEO and group director – convention centres, ASM Global (APAC), Geoff Donaghy, said the Corporate Social Responsibility (CSR) partnership between ICC Sydney and Hidden Disabilities Sunflower will enrich the venue management team’s well-being and elevate its services for visitors.

ICC Sydney’s team members have grown their capacity to support people with hidden disabilities through training opportunities provided by Hidden Disabilities Sunflower; an Auslan interpreter in action

“We strive to make a difference in our community and leave a positive legacy considering the ways we can foster accessible events and better support community engagement.

“Reflecting trending delegate expectations for accessible events as identified in our RESPECT: Shaping Events for Success report and building on the development of our inaugural Disability Inclusion Action Plan, our latest partnership highlighted through our Legacy Program is another critical service provided to attendees helping them to experience the most inclusive events possible,” Donaghy said.

Director of Hidden Disabilities Sunflower ANZ, Justin Bruce said one in five Australians live with a disability and of those approximately 80 to 85 per cent are not immediately obvious to other people.

“Living with a Hidden Disability can make daily life more demanding for many people and it can be difficult for others to recognise, acknowledge or understand the challenges faced. Wearing the Sunflower discreetly indicates to staff that the wearer (or support person with them) has a hidden disability and may need additional help or simply more time.”

ICC Sydney director of event services, Malu Barrios, added: “Our partnership provides an invaluable platform for our team to strengthen their knowledge and skills in welcoming and supporting people with hidden disabilities. We’ve already implemented training on how to best communicate and support a visitor who opts to wear the sunflower lanyard while attending events at ICC Sydney.”

Hidden Disabilities Sunflower has identified a range of non-visible conditions from ADHD, Autism, Crohn’s Disease to Epilepsy and many more. Visitors to ICC Sydney are able to bring in their own Sunflower lanyard to identify that they may require adjustments to support their experience.

Changes in Asian incentive travel patterns a boon for Switzerland

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The extensive network of the Swiss Travel System

A combination of the robust rebound of Switzerland’s tourism industry, as well as tighter airline restrictions on large volume group ticket allotment, has forced Asian incentive travel groups desiring the European destination to be more flexible with their event dates and locations.

The result is an opportunity for the Switzerland Convention & Incentive Bureau (SCIB) to spread incentive movements throughout the year, and to drive groups to lesser-known areas.

The Swiss Travel System’s extensive network allows corporate incentive groups to get around the country with ease, no matter which city is used as their base

According to the country’s Federal Statistical Office, the Swiss hotel sector recorded 41.8 million overnight stays, a level never achieved before. It was an increase of 9.2 per cent over 2022. At the same time, domestic demand remained very high.

Barbra Albrecht, head of meetings & incentives worldwide and member of the Management Board with SCIB, said: “We had really, really good occupancy (inbound arrivals) in 2022 and 2023. Travellers from North America, South-east Asia and India were all able to travel again in 2022, and those markets really boomed for Switzerland. They came back in smaller groups, but still brought us very good business.”

Intense leisure demand stretched out accommodation and venue supply that business event groups also desired.

“Thankfully, incentive travel clients are quite flexible. They are ready to change dates instead of insisting on certain timings, and going to new places. That allowed us to spread groups out throughout the year. For instance, we had a lot of Indian incentives last November – that never happened before,” Albrecht told TTGmice.

“As for trying out new places, instead of always going to the same places like Interlaken, clients are happy to explore Bern and Basel. Switzerland is quite small and it doesn’t matter where you’re staying because you can be on a mountaintop in an hour and explore a top attraction in another city in the next hour.”

Albrecht emphasised Switzerland’s accessibility, made possible by the extensive network of the Swiss Travel System and the convenience of the Swiss Travel Pass, which covers land, sea and air via the Swiss Federal Railways, Lake Geneva boat cruise, panoramic GoldenPass Express and cable car rides to Glacier 3000.

Furthermore, the Swiss Travel System offers door-to-door express group luggage transfers for groups of 10 or more pax, with a maximum of 50 luggage items, travelling in the country by train, bus and boat.

SCIB has endeavoured to build public transport into its fam trips to demonstrate to event organisers the ease of moving groups from city to city in this manner. This also supports Switzerland’s sustainable living ethos, which Albrecht said many clients are drawn to.

When asked about the trend of smaller corporate incentive groups post-lockdown, Albrecht said it was due to budgets “remaining the same” but having to be spent on pricier airfares.

Dominique Oi, MICE manager South-east Asia with SCIB, added that it could also be due to tighter airline restrictions on the number of group tickets allotted for each agent.

“Large groups with more than 100 participants find themselves being split in two (on different flights), and the programme has to cater for staggered arrivals. As such, smaller groups are actually easier to manage now,” Oi reflected.

Both Albrecht and Oi expressed confidence in Asian markets contributing to even more corporate incentive travel movements in 2024 and in Asian top achievers unravelling even more exciting layers of the destination as they venture beyond popular locations.

Their confidence is partly due to Swiss International Air Lines’s new direct services to Seoul, launched May 7 this year.

SCIB was involved in 315 corporate incentive movements from Asia in 2023. This figure was likely just 10 per cent of the total events from Asia that were hosted in Switzerland, as many were handled solely by private organisations, opined Oi.

India and the collective South-east Asia region are among Switzerland’s top five performing markets for incentive travel. In 2023, Indonesia was South-east Asia’s top performer, followed by Thailand and Malaysia.

Oi said the the Philippines was a market to watch, as it has grown more than 30 per cent since SCIB opened its South-east Asian office in 2012. To grow the market further, SCIB is investing in in-market sales visits and destination education, such as airlines that Philippine groups can use for the best possible way to get to Switzerland, and the experiences available to top achievers.

MACEOS reveals new Exco, launches EVENTXPO 2024

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The new MACEOS Exco

The Malaysian Association of Convention and Exhibition Organisers and Suppliers (MACEOS) has announced its latest Executive Committee lineup at the MACEOS Annual General Meeting (AGM) held on May 23, 2024, at Malaysia International Trade and Exhibition Centre (MITEC).

M Gandhi, founder and chairman of Bumiati Holdings, takes over the MACEOS leadership from outgoing president Francis Teo for the next two years for the 2024/2026 term.

The new MACEOS Exco

The AGM saw Teo recap the association’s past achievements during his tenure as president from 2020-2024. Among the key milestones hit during this period were the launching of the MACEOS Strategic Roadmap 2022-2030, the rolling out of the SafeBE certification programme during the pandemic, and the launching of the inaugural Business Events Forum in Sabah.

Gandhi said: “… My focus will be on expanding market opportunities for the benefit of all stakeholders, through collaborative efforts with the Government and other industry associations. With Malaysia set to chair ASEAN in 2025, it is the perfect time for our association to actively engage in fostering collaboration with fellow ASEAN nations, driving social, economic, and trade cooperation forward with Business Events.”

Also announced during the MACEOS Annual General Meeting is the launch of EVENTXPO 2024, which carries the theme, Everything, everywhere, events!

To be held at the Kuala Lumpur Convention Centre (KLCC) from August 19-21, it will be part of the Malaysia Business Events Week (MBEW) this year, the annual show produced by the Malaysia Convention and Exhibition Bureau (MyCEB).

Aside from the showfloor where visitors can engage with exhibitors and their latest products and services, EVENTXPO 2024 will feature interactive workshops, pocket talks by industry experts, and a career fair for students and professionals to explore job opportunities within the industry. The MACEOS Youth Challenge, a signature annual event to encourage youths to share their best business events ideas, will also be held then.

Responsible moves

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The national MICE Industry Carbon and Waste Baseline exercise looked into six venues to obtain data on the Singapore MICE industry’s impact on the environment. What sort of venues were studied, and why only six?
They are the six purpose-built venues for business events in Singapore – Changi Exhibition Centre, Raffles City Convention Centre, Resorts World Convention Centre, Sands Expo and Convention Centre, Singapore Expo, and Suntec Singapore Convention & Exhibition Centre.

We have chosen to focus our attention on these venues because this is where we believe that the bulk of the industry’s carbon footprint can be captured. Data gathered from them can also be consistently tracked.

There are many hotels in Singapore with extensive business event facilities. Will these venues be tracked eventually too?
At this point, no. We have the Singapore Hotel Sustainability Roadmap that sets out a different set of strategies and targets for the hotel industry. The work we do with the MICE Industry Carbon and Waste Baseline exercise is focused on the MICE sector and specifically on purpose-built business events venues.

The study showed that 94 per cent of business event venue-related emissions come from energy. Most of the six major venues have been upholding sustainability practices in energy use and conservation, such as by generating energy from solar panels. Is that finding concerning then? What else will venues have to do to reduce energy emissions?
These venues have indeed, as you say, put in a lot of effort to be sustainable over several years.

The data we have collected provides a baseline. It is not an indication of whether they are performing well from the sustainability perspective. The baseline allows us to see how much emissions were released in 2023, and how we can work purposefully with additional measures towards a more sustainable operation.

The study shows that energy is the main source of emissions. So, we have to continually work with the venues to find out whether there are more sustainable energy sources they can put through the system. Not every venue is able to fit in solar panels, they may not have the space for it. They will then have to look at other ways to mitigate their energy footprint.

Will offsetting with carbon credits be part of that mitigation, or would the priority be to minimise emissions right from the start?
We are adopting best practices and guidelines established by the net-zero events methodology, so we have to look at a few things.

Firstly, is it (activity or energy use) something that the venue or the industry can influence in terms of decision-making?

Secondly, what is the relative size of the emission proportion. Most of the major events that take place in Singapore are held at one of these six venues, so collectively these venues do account (significantly) for the emissions of the entire MICE industry.

Thirdly, the significance of the action taken to reduce emissions and remove some of that carbon footprint.

Of course, we recognise that it may not be feasible in every situation to totally remove carbon from the equation. We have to be realistic. Our core focus is to address carbon removal and reduction. When there are no other choices for residual emission, then carbon offsetting will be one solution.

STB’s new initiative to be as carbon neutral as possible when participating in international tradeshows for the business events sector is a great move. Is there a cost challenge to this though? You will have to pay to store and transport reusable stand materials, for example.
Some sustainability features are cost-beneficial; they can be recycled and reused and there is no need to pay for tear-down. Some measures come with a negative cost impact.

So, we have to look at our actions holistically. At the end of the day, we want to be responsible global citizens. We want Singapore to be a sustainable urban destination.

The trends are very, very clear – sustainability is increasingly at the forefront of business considerations. sustainability is no longer something that is good to have, but a business imperative.

We have to work with the entire ecosystem of MICE players to see how best we can incorporate sustainable features into the destination offering, so that event organisers and business travellers can choose how sustainably they want to interact with destination Singapore.

STB has to lead by example. To get to Frankfurt, we opted for direct flights (which have lower fuel burn and carbon emissions than longer, indirect options), we chose a sustainable hotel for accommodation, we used a caterer that provided sustainable food options, and our team commuted to the exhibition hall on foot.

There is a range of measures that we can take, some of which don’t cost money; others need a little more personal effort, and we are prepared to wake up half an hour earlier for commuting so as to minimise our carbon footprint.

There will still be emissions that cannot be reduced, and we are committed to purchasing carbon offsets to ensure that our participation in international tradeshows are carbon neutral. We obtain high-quality carbon credits such as cookstove projects.

Sellers exhibiting as part of the Singapore pavilion at IMEX Frankfurt must do the same, yes?
Many of the 34 industry participants with us were also committed to this sustainable initiative.

And you said STB will uphold this carbon-neutral tradeshow participation at IMEX America and IBTM World too?
Yes, and there is a lot we can learn from our experience at IMEX Frankfurt. We will review feedback after the event, and see what else can be done.

While preparing for your net-zero participation at IMEX Frankfurt, were there instances where you and your team thought, hey, maybe this sustainable step is harder to take than we had expected?
Well, you are right, it is not such a straightforward case. Different players are at different stages of their sustainability journey; some more ready than others. We recognise that, and we do not expect a one-size-fits-all solution (to our carbon-neutral tradeshow participation).

However, we do want to get every member of the industry to come around.

STB serves as an evangelist to issue this clarion call to galvanise our industry towards this sustainable direction. We will have to overcome some inertia in this transformation process. We all have to start somewhere.

So, now, we have taken this step forward, and we will continue to do what we can to rally our industry by raising awareness of sustainability solutions and by demonstrating our commitment through efforts like this.

Corporate travel experts push for stronger sustainability policies and practices

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Industry Leaders Panel

A corporate travel expert has called on industry leaders to move beyond just “measuring sustainability”, and to do more to put “hard policy” in place such as banning one-day business trips and to choose airlines offering carbon emission offsets.

Johnny Thorsen, vice president partnerships of travel-as-a-service platform Spotnana, said he is not seeing customers using technology that is already there, for example, where passengers can view both the carbon emission tax and total fare during booking.

Industry Leaders Panel

According to Nicola Winchester, director, global travel, EY, Spotnana is educating passengers on the purpose of trip and the cost of carbon emissions, but aircraft type choices were still not available to make informed sustainable decisions.

Both were speaking at the Industry Leaders Panel at the recent Global Business Travel Association (GBTA) APAC Conference, and were joined by John Simeone, CEO, Jetstar Asia.

Simeone added that achieving a sustainable level of sustainable aviation fuel required collaboration with partners, peers, government and local-level support.

He shared that an Australian coalition has been formed to support the buying of sustainable aviation fuel, and to meet a 2050 target of 60 per cent of its use.

As to how airlines can do better, Thorsen said European carriers Lufthansa and Scandinavian Airlines that are marketing “green fares” should follow through with information on the carbon emissions saved.

Simeone pointed out that “how an airline offer is made can change the reality of the business and supply chain operation for the green customer to make a decision based on offers coming out”.

“Now, the passenger can’t do that part,” he commented.

The discussion was moderated by GBTA APAC regional director Elle Ng-Darmawan, who also posed the question of technology alleviating the manpower crunch.

Thorsen said that funding for technology to address “the industry running out of labour” has increased by between 30 and 50 per cent, but Winchester pointed out that technology has also brought about different complexities of travel that need to be understood.

The Anam Cam Ranh

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Pool View Villa

Rooms
I stayed in a luxurious Pool View Villa that exuded the timeless allure of old-world Indochine. Adorned with modern conveniences including a plush king-sized bed with 300 threadcount linen, a stocked fridge with complimentary kombucha, and a sleek TV, every comfort was at my fingertips. The reliable Wi-Fi ensured seamless connectivity throughout my workcation.

The expansive bathroom featured a sumptuous bathtub as its centrepiece, flanked by sinks on either side, and a separate shower area. There was also an outdoor patio with two chairs, perfect for lounging and basking in the serene ambience (if you can stand the heat). There’s also a pathway that leads directly to the lagoon pool.

In total, The Anam Cam Ranh offers 12 different room types, ranging from the lead-in Terrace Rooms to the expansive Three-Bedroom Hilltop Pool Villa suitable for small groups.

MICE facilities
There are two boardrooms located just behind the lobby, as well as a lush beachfront lawn for outdoor events.

Recently, The Anam Group, the parent company of the hotel, opened Axi Plaza, a four-storey building with F&B, shopping, and business events facilities, next door to The Anam Cam Ranh.

Sporting a design inspired by the country’s ubiquitous coracle boat, Axi Plaza’s indoor event space is a 1,197m2 conference hall on the third floor good for 1,000 pax in theatre-setting, or 500 pax for gala dinners. The hall features a high ceiling with timber beams fashioned in a fan formation, a 75m2 LED screen, as well as floor-to-ceiling windows that let in an abundance of natural light and offers a 180-degree view of the ocean.

The 1,077m2 rooftop on the fifth floor – with an unblocked 360-degree view – will also work as an event space in the late afternoons to evenings. Other outdoor spaces include a grass lawn on the beachfront, accompanied by three swimming pools.

Axi Plaza will also boast a 200m2 Axi Plaza Lounge, suitable for travellers who have to check out of the surrounding hotels by noon and with hours to kill before their evening flights.

Other facilities
The 12-hectare property has a spa, three swimming pools, fitness centre, tennis court, movie theatre, soccer field, kids’ club, and putting green. Recently, The Anam Cam Ranh opened an 18-hole minigolf green, billed as the first of its kind in a hotel in South-east Asia.

A farm is tucked away at the back of the property, where herbs, fruits, and vegetables are grown and harvested on-site. Corporate travellers with their little ones in tow can take them to get up close with various animals such as goats, rabbit, chickens, and dogs.

Breakfast is served at both The Indochine and The Colonial, where the latter is for guests staying in the higher categories. Other F&B options include Lang Viet Restaurant & Bar, Saigon Bar, and Beach Club Restaurant & Bar.

The Anam Cam Ranh’s in-residence yogi and meditation practitioner facilitates complimentary sunrise and sunset yoga sessions on the beachfront lawn or in the yoga room five times weekly and offers private movement and awareness sessions, which can be arranged for corporate groups.

In-resort active pursuits can also include a game of beach volleyball, badminton sessions, kayaking, or teambuilding sessions on the white, sandy beaches, can also be arranged.

Service
Attentive, warm, and hospitable. I was welcomed at the airport by a staff member who whisked me out to an awaiting car, and was met again at the hotel lobby with another a cold ginger tea and cold towel, a godsend in the sweltering heat.

Verdict
With the opening of Axi Plaza, The Anam Cam Ranh can now be seriously considered for much larger corporate groups. If the hotel is unable to accommodate all delegates, there are other four- and five-star properties located within a 10-minute drive.

No. of rooms 212
Contact details
http://theanam.com/the-anam-cam-ranh

Coastal gems

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Destination Gold Coast’s annual destination showcase for business event planners, This is Gold Coast 2023 (TIGC2023), proved to be an eye-opener for many individuals tasked with sourcing ideas and experiences for their upcoming events.

TIGC2023, hosted last August, treated delegates to a range of destination experiences such as stand-up paddleboard yoga at Tallebudgera Creek, distilleries and breweries that dot the coast, dinner under the stars at Sea World’s The New Atlantis Precinct, and a gala event at The Langham, the Gold Coast.

Level 18 at The Darling

Reflecting on her TIGC2023 experience, Carol Ru, general manager for PTC Express Travel, which represents markets in South-east Asia, China and Taiwan, said: “It’s been a real help for a DMC as ours because so much has changed after the pandemic and we needed to refresh our contacts with suppliers. I’ve been inspired by new ideas that I wouldn’t even have thought of before.”

For planners looking to craft an elite programme that will impress VIPs, the Gold Coast’s newest luxury event venue – Level 18 at The Darling – is one to consider. A part of The Star Gold Coast’s portfolio of event spaces, Level 18 boasts coastal views in expansive light-filled spaces that can cater to functions of all sizes. The Miami rooms and Penthouse come with wraparound balconies that offer guests panoramic skyline views.

Also new is Kirra Point Precinct in southern Gold Coast. This area is packed with retail, hospitality and tourism offerings, with Kirra Beach House as the main draw, comprising a rooftop dining destination and a beach club with three bars, a restaurant and stylish cabanas. There is also an option to spend a night or two at the new Kirra Point Holiday Apartments in its hotel-style one-, two-, or three-bedroom units.

Should event delegates expect a wellness element amid all that wining and dining, planners will be pleased to know that Native State in Kirra Beach, can deliver a serene bathing experience with an infrared sauna, heated vitality pool, cold plunge pool, steam room, traditional cedar sauna and meditation lounge.

Memorable social parties at Sea World

Besides all the sparkling new draws, Experience Gold Coast has also partnered with TravConsult, an Asian market and cultural expert, to provide 50 Gold Coast operators with market insights and cultural etiquette on key markets including China, Japan and South Korea.

Experience Gold Coast’s head of business events, Brooke Campbell, said re-establishing and strengthening the connection between Asia and the Gold Coast is part of the city’s plans to grow the visitor economy and continue rebuilding the international business event pipeline.

“China was our largest international source market by total visitors and total expenditure pre-pandemic, and we want to put our best foot forward as we welcome back these international delegates,” Campbell said.

“It’s a fiercely competitive market and we need to always be pushing the Gold Coast as a premier destination for conferences, exhibitions and incentive group travel,” she said.

The St. Regis Jakarta elevates events with new campaign

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Astor Ballroom

The St. Regis Jakarta, part of Marriott International, has launched its latest campaign, Your Vision, Our Commitment, emphasising Marriott’s dedication to delivering exceptional events tailored to the needs of planners and delegates.

The campaign introduces exclusive perks designed to enhance every aspect of the event experience. Organisers receive complimentary night stays for catering bookings, while delegates enjoy a 10 per cent discount on F&B across all outlets. Group bookings are rewarded with bonus points and F&B discounts, exclusively for Marriott Bonvoy members.

Astor Ballroom

The campaign runs until December 31, 2024, with perks valid until March 31, 2025.

The St. Regis Jakarta offers over 2,500m2 of meeting and event spaces, including the iconic Astor Ballroom and the Maisonette, a lifestyle meeting space which includes an open kitchen and music room.

Ozo Medini Johor welcomes new manager

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Pierre Boudville has been appointed as the inaugural hotel manager of Ozo Medini Johor in Malaysia, which is set to open in July this year.

With over two decades of hospitality experience, he will be instrumental in setting new benchmarks for guest experiences at the new 198-key hotel.

He has previously held key roles at Amari Johor Bahru, Tunamaya Beach & Spa Resort Desaru, Meritus Pelangi Beach Resort & Spa Langkawi, and Hotel Royal Penang.

Business Event Sydney, ICC Sydney reflect on journey in delivering trusted meetings impacts

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BESydney tracks impacts with major events hosted in the city; ICC Sydney pictured

In a world where trust is in peril, Business Event Sydney (BESydney) and International Convention Centre Sydney (ICC Sydney) leadership believe that their combined efforts in conveying the purpose of business events, beyond direct expenditure, have helped their clients deliver meaningful events.

Samantha Glass, director of corporate affairs, communication and sustainability with ICC Sydney, referenced the recently published 2024 Edelman Trust Barometer, which found that respondents around the world had a diminished regard for government leaders, business leaders and the media.

BESydney tracks impacts with major events hosted in the city; ICC Sydney pictured

According to the report, 63 per cent (up one point) of respondents say government leaders are purposely trying to mislead people by saying things they know are false or gross exaggerations; 61 per cent (up two points) say the same of business leaders; 64 per cent (up three points) hold this belief of journalists and reporters.

Glass told TTGmice: “Trust is so important today. There is a lot of misinformation, such as inaccurate ESG reporting, and distrust around the world. However, the way ICC Sydney operates and collaborates with BESydney has allowed us to build trust among our stakeholders.

“We have the credentials and have been transparent in our performance reporting – if the numbers are big, we talk about it, but if the numbers are small, we also talk about it.”

BESydney, which has been supporting the city’s business events industry for 55 years, has a decade of research into the extended benefit of meetings and events that go beyond tourism outcomes. It has been calling out knowledge transfer, talent attraction and direct foreign investment.

ICC Sydney’s Legacy Program has also been expanding year on year, allowing event organisers to deliver meaningful events that consider sustainability, diversity, equity, and inclusion and focus on First Nations Peoples.

BESydney CEO Lyn Lewis-Smith said: “There is a global responsibility to delivering business events. As Sydney’s DMO and its leading venue, we work with associations to deliver impact and deliver it well. We see our role as two-fold by facilitating an event with purpose, social impact, and knowledge exchange while also creating an impact foundation that can be built upon at the next meeting – wherever that may be held. We want the change we spark in Sydney to grow globally – hence our Change Starts Here agenda.”

One of the initiatives under the Change Starts Here agenda is research on Advancing Women in Business Events, conducted in partnership with PCMA Foundation. Report results included the underrepresentation of the female gender in leadership roles, and the range of barriers of advancement faced by women in the industry.

Geoff Donaghy, ICC Sydney CEO and ASM Global (APAC) group director for convention centres, said: “Beyond room nights and job creation, our proudest moments have been making a difference to visitors and businesses.”

ICC Sydney’s impact contributions include sharing Australia’s First Nations story, its new Disability Inclusion Action Plan, and leadership push in prioritising sustainability initiatives, and giving back to the local and global community.

Lewis-Smith added that both organisations have “established great trust with international organisations and strive to continue to be a force for good”.

Now, BESydney intends to “challenge our industry to step up and create seats at the leadership table that reflect the workforce”.

“Research helps us to understand the problems and highlight what’s required for real change, but we can only solve those problems by working together as a global business events industry. We know real impact is not about working in isolation. Business events are all about working together to solve the greatest challenges in the world today,” Lewis-Smith said.

BESydney has been tracking impacts with major events hosted in the city, such as the FDI Dental Association and Sydney WorldPride Human Rights Conference. It will release its Impact Strategy later this year.

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