Asia/Singapore Saturday, 20th December 2025
Page 19

Transformative experiences

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Event brief
The 2025 Hyatt MICE Customer Advisory Forum is a platform to engage key meetings and events planners in Asia Pacific through collaboration, idea sharing and direct interaction with Hyatt senior executives and hotels.

Designed to spotlight the future of business events in the region, the forum focused on pressing themes such as sustainability, technology-driven solutions – including AI-powered event tools – and the growing importance of well-being. The forum also explored F&B trends with an emphasis on local sourcing and interactive culinary experiences.

A key goal for the forum was to champion the spirit of Together by Hyatt, Hyatt’s event philosophy, which meant ensuring every experience revolved around meaningful connections, personal wellbeing, and cultural immersion.

Event highlights
The 5D4N forum offered a thoughtfully balanced agenda that combined intellectual engagement with experiential activities, designed to demonstrate Hyatt’s innovative approach to business events.

It featured a plenary session, interactive break-out groups, and networking cocktails and dinners, facilitating the exchange of market insights and feedback. Hyatt was able to showcase its latest global business events strategy focusing on innovative, tech-driven and personalised event experiences. It also highlighted its evolved brand architecture, as well as recent hotel openings globally and regionally.

A standout feature of the event was its seamless integration of experiential and well-being-focused programming. Across multiple Hyatt properties, including Grand Hyatt Bali, Hyatt Regency Bali, Andaz Bali and Alila Seminyak, participants embarked on a journey that celebrated Balinese culture while delivering moments of reconnection, purpose, and relaxation.

This immersion began from arrival on the first day, as participants were welcomed with sustainable, locally-inspired amenities: a rattan bag, Batik-patterned tumbler, and a Red Cendana Wood fan. Wellness-infused mornings featured activities such as sunrise yoga by the beach, sunrise cycling tours, traditional purification rituals and mat Pilates, creating moments of mindfulness and rejuvenation.

Throughout the forum, Hyatt’s hotel teams shared insights on weaving wellbeing into group meetings and events through innovative and experiential programmes, which was in turn brought to life through every facet of the program.

Participants also released sea turtles at Hyatt Regency Bali, enjoyed cocktails at Andaz Bali, and enjoyed a spectacular sunset gala dinner at Alila Seminyak. A Balinese cooking demonstration, wood-burning art, scent perfume making, and a temple experience at Hyatt Regency Bali rounded out the programme.

Hyatt’s culinary offerings further highlighted the experiential nature of the event. Traditional Balinese dishes were prepared using regional techniques and authentic flavours, allowing participants to forge deeper connections with the destination through food.

Challenges
Delivering a seamless and flowing event across multiple venues with complex logistics was a key challenge, particularly given the high expectations of an industry audience. The diversity of the programme demanded meticulous coordination to ensure that each activity flowed smoothly and conveyed the desired combination of purpose and place.

To meet these challenges, hotel teams collaborated closely with regional Hyatt executives to craft a multi-faceted programme enriched with distinctive experiences representative of both Bali’s rich culture and the offerings of each individual hotel.

Ultimately, the forum was a resounding success, with positive participant feedback recognising Hyatt’s commitment to well-being, cultural immersion, and sustainability as key differentiators through the event.

Event 2025 Hyatt MICE Customer Advisory Forum
Dates August 25 to 29, 2025
Organiser Hyatt Asia Pacific
Venues Alila Seminyak, Andaz Bali, Grand Hyatt Bali and Hyatt Regency Bali
Attendance Top 30 global meeting Planners, representatives from 14 Hyatt hotels across ASPAC, and 13 colleagues from Hyatt’s regional hub team

ICC Sydney appoints Rachael Tsicalas to senior business development role

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International Convention Centre Sydney (ICC Sydney) has promoted Rachael Tsicalas to the role of senior manager, business development national associations.

Tsicalas now leads ICC Sydney’s dedicated National Associations team, working closely with industry bodies to deliver world class events that drive member engagement, education, research, and societal progress.

She first joined ICC Sydney in March 2023, and has two decades of experience across several Australian hospitality venues, including Luna Park Sydney, the Sydney Opera House, and Aria Catering.

Sharpening its edge

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Seoul continues to develop as a global business events hub with government investment and new infrastructure

The business events scene in South Korea is seeing a period of steady growth as the government steps up efforts to attract international meetings, conferences and exhibitions.

With strong government backing, new venues, and targeted strategies for overseas markets, the country continues to sharpen its competitive edge as an attractive destination for events.

Seoul continues to develop as a global business events hub with government investment and new infrastructure

Seoul, Busan and Incheon continue to anchor the country’s business events scene, while newer destinations such as Gyeongju are introducing new programmes to attract more events.

Korea’s MICE proposition is further enhanced by its strong air connectivity, a wealth of cultural and industrial attractions, and a dedicated, market-specific approach led by the overseas offices of the Korea Tourism Organization.

Seoul: leading the pack
The country’s capital continues to rise in ranking as an events destination, ranking sixth out of 1,500 and second in Asia-Pacific as an international conference host – its highest ever – in ICCA’s Country & City Rankings 2024. It scored especially high for medical conferences, placing fourth worldwide.

Earlier this year, the Seoul government also announced an investment of 9.5 billion won (US$6.8 million) to further attract medium- to-large scale international conferences and global exhibitions.

The city is also developing dedicated business events zones. For example, the Coex Magok Lewest – comprising a convention centre featuring a 7,352m2 exhibition hall, four-star hotel, and other meetings facilities – was launched in November 2024.

Coex Magok Lewest’s convention hall

This is part of a broader initiative to create three major business events districts, where each will integrate elements of shopping, culture and tourism. The planned clusters include the Magok area in the south-west, a central area covering Seoul Station, Namsan and Gwanghwamun, and a south-eastern stretch from Jamsil to Coex.

Busan: from strength to strength
Last year alone, Busan hosted several high profile international conferences such as the 45th Scientific Assembly of the Committee on Space Research (COSPAR 2024), where around 2,700 space scientists from 60 countries came to the city, and WONCA Asia Pacific Regional Conference, which drew around 1,500 participants.

Busan is taking a collaborative approach to grow its appeal as a business events destination, shared Mangil Jo, manager, Busan Tourism Organization.

Through the Busan MICE Alliance – comprising 242 member organisations including hotels, venues, planners, and suppliers – the city has created a strategy that unites local government, the business events industry, and event stakeholders.

This integrated model, the first of its kind among Korea’s regional convention bureaus, has also seen the appointment of Busan MICE Ambassadors – stakeholders figures tasked with promoting the city and supporting its bid activities.

The Busan Convention Bureau, part of the Busan Tourism Organization (BTO), operates a three-tiered support programme for organisers of international events. Conference organisers can receive assistance at the bidding, promotion, and hosting stages, while corporate meetings and incentive programmes are eligible for support during the hosting phase.

With a solid pipeline of international conferences – such as The International Federation of Library Associations and Institutions from August 10-13, 2026, and 48th annual session of UNESCO’s World Heritage Committee – alongside incentive groups, and exhibitions in the months ahead, Busan is expecting continued growth in arrivals.

New infrastructure is also set to come online in years to come, with global accessibility improved due to a new airport scheduled to open in five years, while another large convention centre is also expected to be built by 2032 in western Busan.

Gyeongju: a rising star
As host of the upcoming 2025 Asia-Pacific Economic Cooperation Summit in October, the city of Gyeongju has risen to international prominence – and is positioning itself as a competitive hub for global meetings and events.

In preparation for the summit, the city is investing in upgrading its tourism infrastructure, including hotels and meeting facilities.

One in particular is the construction of a new banquet hall designed in traditional Korean architectural style, which will host the welcome dinner and reception for APEC leaders.

After the summit, the venue will serve as a multipurpose space for corporate banquets and other high-profile events, said Deokhyun Jo, executive director, Gyeongju Hwabaek Convention and Visitors Bureau.

He added: “Gyeongju CVB aims to attract more business events by working closely with various stakeholders through the formation of a new MICE governance structure. This will help facilitate collaboration among partners to design a range of attractive incentive packages tailored to event organisers.”

Michael Janssen helms as GM of Hilton Singapore Orchard

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Hilton Singapore Orchard has appointed Michael Janssen as general manager,. He brings over 28 years of international hospitality experience to his new role.

Janssen previously served as general manager of ANA InterContinental Tokyo and held senior roles with InterContinental Hotels Group in Thailand, China and Indonesia. His career includes leadership positions across Asia, the Middle East and Europe.

SEABEF drives Indonesia’s MICE targets

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From left: Hariyadi Sukamdani, Widiyanti Putri Wardhana, and Vinsensius Jemadu

Indonesia is stepping up its push to become a stronger player in the regional business events market, with the upcoming Southeast Asia Business Events Forum (SEABEF) 2025 serving as a key platform for this initiative.

Organised by Indonesia Ministry of Tourism (MoT) from October 10 to 11, 2025, at the newly opened Nusantara International Convention Exhibition, in Banten, the forum will gather industry leaders, policymakers and media to discuss the future of business events in South-east Asia.

From left: Indonesian Tourism Industry Association’s Hariyadi Sukamdani; Indonesia’s Minister of Tourism Widiyanti Putri Wardhana, and Vinsensius Jemadu

Widiyanti Putri Wardhana, Indonesia’s minister of tourism, said: “SEABEF 2025 is more than a conference. It is a space to share ideas, build partnerships and present Indonesia’s vision for sustainable business events. We believe this will strengthen our position in the regional economy.”

This year’s forum carries the theme Strengthening Southeast Asia’s Event Industry through Sustainability Practice, Strategic Investment and Collaborative Efforts.

“This forum will explore how sustainability and collaboration can become drivers of growth for South-east Asia’s business events sector. It is about creating value not just for the industry, but for the communities and destinations that host these events,” explained Vinsensius Jemadu, deputy for event management Development at MoT.

Beyond sustainability, “SEABEF is a space to build partnerships and advance shared solutions that will benefit the region”, added Widiyanti.

The Indonesian government is specifically targeting a climb from fourth to at least third place in South-east Asian’s business events rankings, benchmarking against Singapore.

According to Vinsensius, business events and other man-made tourism make up just 10 per cent of the tourism portfolio, dominated by culture (60 per cent) and nature (30 per cent). The goal is to grow the business events segment to 12 to 15 per cent through deliberate investment in high-value events.

The economic potential is significant. In 2025 alone, 134 government supported events generated 11.3 trillion rupiah (US$720 million) in economic benefits. Across some 3,000 events held annually in Indonesia, the sector could be worth between US$10 and US$13 billion, he elaborated.

To turn this ambition into reality, Indonesia is preparing to host the Indonesia Business Event Mart, in partnership with TTG Asia Media, in July next year.

“While SEABEF is a dialogue forum to share ideas, IBEM will be a B2B mart,” Vinsensius said. Together, the two initiatives form a clear roadmap for Indonesia to elevate its business events sector and strengthen its role in the regional business events market.

New Zealand invites event planners to create 100% events

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New Zealand launches 100% Pure New Zealand campaign for business events

Tourism New Zealand has rolled out the business events-specific version of its new 100% Pure New Zealand global campaign, inviting event organisers to “find their 100%” in Aotearoa.

The campaign repositions the iconic 100% Pure New Zealand brand to highlight the people, culture, and innovation that make conferences and incentives in New Zealand unique. The goal is to encourage organisers and visitors to create an event that “will 100%” meet their objectives.

New Zealand launches 100% Pure New Zealand campaign for business events

Launched today, the new creative showcases diverse visitors experiencing rich cultural and emotional connections, each embodying their own “unique 100%”.

Tourism New Zealand’s chief executive, René de Monchy, said: “This is our call for people around the world to be totally connected, present, inspired and fulfilled in one of the world’s most breathtaking destinations.”

Penelope Ryan, global manager business events, emphasised that New Zealand offers more than just scenery, adding that the campaign encourages decision-makers to draw on the country’s innovation and thought leadership; authentic engagement with Māori culture; and inspiring experiences, from adventure to nature and culinary scenes.

Ryan stated: “Growth happens when we stretch ourselves. If you want a legendary event, you want it in New Zealand.”

Sentosa steps up with new attractions and exclusive delegate privileges

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Aerial view of Sentosa Island

Sentosa Development Corporation (SDC) provides a dedicated business events team to elevate participants’ visits into memorable, high-value experiences at the resort island and integrated destination, and reinforce Singapore’s position as Asia’s premier destination.

Addison Goh, divisional director, business and experience development, SDC, said business events delegates in Singapore and Sentosa can enjoy an extensive suite of complimentary perks from world-class attractions and immersive activities to dazzling night shows, outdoor adventures, bespoke dining experiences and exclusive shopping privileges.

Aerial view of Sentosa Island

This is provided via the Singapore Tourism Board’s Singapore MICE Advantage Programme and INSPIRE Global 2.0, combined with Sentosa’s Tourist Discovery Choice Pass, which is available until 31 March 2026.

Goh added SDC’s business events team serves as a one-stop partner for planning, curation, seamless event delivery and can be reached at mice@sentosa.com.sg.

He continued: “The team helps organisers achieve optimal value for accommodation, venues, and activities while benefiting from a refreshed landscape of new and updated experiences.

“This includes new and refreshed attractions such as the Singapore Oceanarium and Weave mall, new accommodations such as Raffles Sentosa and The Laurus, a Luxury Collection Resort, Singapore, as well as the revitalised Tanjong Beach Club, reflecting Sentosa’s ongoing commitment to keeping the island vibrant and appealing for delegates and organisers alike.”

To mark 60 years of India-Singapore diplomatic relations in 2025, Sentosa will offer tailored privileges for Indian corporate groups, including preferential accommodation and meeting rates, bespoke dining, and curated packages designed to deepen cultural connections.

“Looking ahead, Sentosa remains committed to collaborating closely with partners and organisers to continually enrich delegate experiences and support Singapore’s reputation as a welcoming and innovative business events destination,” Goh noted.

Preferred Hotels & Resorts revamps Meeting Planner website

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The redesigned site aims to streamline the venue discovery and booking process

Preferred Hotels & Resorts has relaunched its Meeting Planner website, integrating detailed meetings-specific data with general hotel information.

The redesigned site is now fully accessible through the main Preferred Hotels & Resorts website.

The redesigned site aims to streamline the venue discovery and booking process

Event planners can now quickly filter by location and essential meeting criteria. Search results immediately surface key venue details, including meeting room size, event room count, total guestrooms, airport proximity, and ideal group size, allowing planners to confidently submit RFPs.

The platform also integrates sales tax, ancillary fees, and other critical details directly into the venue profiles.

Planned updates for 2026 include expanded search filters for elements like group rates, natural light, buyout availability, and room configurations. A cloud-based resource library is also anticipated, offering instant access to menus, floorplans, virtual tours, and space diagrams.

Amy Butterfield, senior vice president, global sales – group, Preferred Hotels & Resorts, stated that the update was guided by insights from the company’s MICE Advisory Board and reflects a “deep commitment to the meetings and events space”.

The refreshed website also fully integrates the I Prefer Planner Program. This rewards programme allows planners to earn five points for every US$1 in actualised room revenue when booking through the Global Sales Team, with the potential to earn up to 500,000 points per programme. Points can be redeemed for free nights, cash + points stays, or reward certificates that can be applied to room rates, dining, and spa services at participating hotels.

Adaptable by design

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What are your predictions for corporate travel volume and spending in 4Q2025 and 1Q2026, both globally and for the Asia-Pacific (APAC) region?
By the end of this year, global business travel spending is expected to reach US$1.6 trillion. This represents 6.6 per cent growth on 2024, which, in the context of broad uncertainty and economic risk, is promising. Come 2026, we expect growth to further rebound and reach 8.1 per cent as regions stabilise and adapt.

The APAC region shows some of the strongest signs of growth, according to our latest GBTA forecast. By the end of 2025, business travel spend in APAC is expected to reach US$679 billion, which is a 10.9 per cent increase on 2024. Five of the top 15 markets for spending are in APAC – China, Japan, South Korea, India and Australia – with China ranking second to the US.

What key macroeconomic factors will have the most impact on corporate travel in the foreseeable future?
There are a variety of factors impacting the business travel industry. Among these, US policies and government actions are causing a ripple effect across the global travel landscape.

This includes concerns around traveller mobility and safety, willingness to travel, and the cancellation or relocation of meetings and events as a result. Eighteen percent of global industry respondents to our GBTA poll in June say they have cancelled US-based meetings, and 24 per cent shifted meetings online.

Additionally, industry professionals say their companies are meeting with new suppliers and vendors based outside of the US, with 53 per cent of APAC respondents in our poll saying they are actively doing so. This shows even in the face of uncertainty, the industry is finding ways to adapt – and that in the short-term, potentially even more cross-border, cross-region travel is happening to allow companies to counteract current trade war impacts.

That said, we’ve recently released information about the return on investment (ROI) of business travel – for US and UK.
In our findings, all industries are leaving sales revenue unrealised by not meeting enough in person with customers, prospects and partners.

Even in economic uncertainty, it’s important for organisations to keep their critical employees travelling to not adversely impact their overall business performance.

Are there any specific industry sectors or business functions that you expect to drive the majority of corporate travel in 4Q2025 and 1Q2026? Conversely, are there any sectors where you foresee a decline?
At the global level, business travel spending continues to vary across sectors, and we can expect this to be the case as we enter 2026. Trade-sensitive sectors such as Manufacturing (which accounts for nearly one-third of global business spending) and Wholesale Trade face heightened risks if trade tensions further escalate.

However, service sectors like Arts & Entertainment and Professional Services have exceeded pre-pandemic benchmarks, with some growing travel spend by over 20 per cent.

Looking ahead, Mining and Information and Communication sectors are each expected to post the strongest growth in business travel spend, while Agriculture faces the weakest outlook amid shrinking access to export markets.

How do you see the bleisure trend evolving?
We expect bleisure – or blended trips – to continue to be prominent as a trend. In a GBTA poll, 46 per cent of travel buyers said their employees were extending business trips with a personal element more than they did a year prior.

As bleisure continues to rise, I would expect satisfaction on business trips, and their efficiency, to rise along with it.
Companies that are able to recognise the role that travel – both for work and for leisure – has in enhancing employee satisfaction will stand to gain an edge. Enabling individuals to have more work-life balance by spending time with family, friends and exploring new places can be integrated into business travel policies, and it will be important for companies to adapt.

What opportunities do you see for innovation and growth within the corporate travel industry?
Collaboration has always advanced our industry and enabled us to collectively navigate the change and complexity that arises.

One example for GBTA is our Sustainability Acceleration Challenge, now in its second year. In partnership with Accenture, the Challenge is designed to help companies better understand and innovate in their sustainability programmes while pushing our industry forward on decarbonisation.

Last year, over 240 companies with a combined business travel spend of US$14 billion participated, highlighting the importance of cross-industry collaboration. This goes alongside other initiatives like the GBTA Sustainable Procurement Standards developed by, and for, our industry, which provides organisations with a blueprint to create meaningful change.

What are the biggest challenges facing corporate travel managers and companies in 2026?
First is the challenge of justifying travel spend for what it returns in company revenue and profits. During times of economic uncertainty, companies and their leaders may be tempted to cut corporate travel budgets before realising how it would negatively impact their bottom line over the longer term.

Companies and their travel managers who understand the “why” behind each business trip are the most likely to be able to right-size their travel budgets and trips for the moment, without blindly cutting.

Second, they need to help create a blended ecosystem of travel decision-making and enablement – from the time of trip planning, through booking and payment, and then all the way through to reimbursement of the trip expenses.

Understanding a company’s culture, related policies, system and data reporting requirements, and how travel fits into the overall company architecture of employee tools and services can take a fair amount of time and resources. Keeping a programme up to date and modern can be a major challenge for companies who made programme and system decisions many years ago – and for whom change is difficult.

What advice would you give to corporate travel managers or businesses preparing their travel strategies for 2026?
The year 2025 saw us enter the next era of business travel. For 2026 and beyond, the mantra will be the same: travel smarter and stay ahead.

Travel managers will need to embrace agility and data-driven decision-making as core pillars of their travel strategy. Running smart, efficient operations will continue to be a priority. Building flexible policies that can adapt to changing circumstances while optimising travel spend, enhancing traveller satisfaction, and ensuring duty of care will also be key.

Additionally, understanding traveller preferences and behaviours, and what motivates them, will be needed for effective, efficient business travel. In APAC, if travellers are taking on average six trips per year, what can be done to make sure those are the most productive, purposeful and enjoyable they can be?

The value of business travel is clear, including as a strategic driver of growth. Our research shows the right investment in spending can reap major returns for businesses. And, on average, 86 per cent of business travellers consider their trips to be valuable for reaching their goals.

The most successful programmes in 2026 will be those that balance cost-efficiency with people- and purpose-driven travel – and implement systems which enable that.

A responsible future

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Event brief
The conference, themed Future Proof, explored the future of anaesthesia, pain, and perioperative medicine – it sparked timely conversations about how the profession can evolve, both environmentally and personally. The meeting attracted 1,946 delegates, including 263 speakers and facilitators, and featured an extensive programme comprising over 115 workshops and 55 scientific sessions.

The Cairns Convention Centre worked in close partnership with ANZCA’s organising committee, led by Andrew Potter, a local Cairns anaesthetist, to deliver a conference that seamlessly integrated scientific excellence with sustainability and regional expertise.

The event was supported by the Queensland Government Partner Funding and Business Events Cairns & Great Barrier Reef Bid Fund.

Event highlights
ANZCA ASM 2025 was distinguished by its scale, innovation, and commitment to sustainability.

The event achieved significant sustainability outcomes by focusing on waste reduction and carbon offsetting. Key results included the elimination of 21,500 disposable cups through the avoidance of single-use items, contributing to an overall 55 per cent waste reduction to an average of 0.84kg per delegate per day.

Furthermore, the event offset 287.62 tonnes of carbon emissions supported by a A$6,324 (US$4,168) donation to Greenfleet, and contributed an additional $A3,900 to various climate-focused charities. Finally, the event demonstrated a commitment to community by redistributing all surplus catering to YouthLink, a local community organisation.

The Centre, in collaboration with Waldron Smith Management and Wallfly, effectively delivered a dynamic schedule of concurrent workshops and plenary sessions, demonstrating its capability to host large-scale academic events with precision and ease.

In addition, the Welcome to Country delivered by Gavin Singleton provided a meaningful connection to First Nation’s culture and aligned with the conference’s sustainability ethos.

Delegates also enjoyed a range of optional activities, including a tour of James Cook University and the Cairns Aquarium to explore turtle conservation and anaesthesia; a cooking demonstration with chef Nick Holloway at the award-winning Nu Nu Restaurant; wellness sessions such as yoga and Pilates on the Centre’s Trinity Terrace with Kynd Studio; and a mountain biking skills tour at Smithfield MTB Park with Ridefundamentals.

Challenges
ANZCA ASM 2025 navigated several operational and strategic complexities with confidence, thanks to collaborative planning and the Centre’s exceptional flexibility.

A primary logistical challenge was the coordination of over 110 workshops in a single day, requiring precise scheduling and spatial adaptability. The Cairns Convention Centre’s modular rooms and responsive staff enabled the seamless execution of the comprehensive programme, as its capacity to reconfigure spaces in real time was critical to maintaining the academic schedule.

Jan Sharrock, ANZCA’s executive director of fellowship affairs, reflected: “The versatility of the Centre’s spaces helped us deliver this seamlessly and with an enhanced delegate experience. The Cairns Convention Centre team was flexible with our requests, understood the delivery needs, and adapted as required. Not something we see, or say, all the time.”

Sustainability was a central pillar of the conference’s planning and delivery. Implementing environmentally responsible practices across catering, logistics, and delegate engagement required a coordinated effort between ANZCA and the Centre’s operational teams.

Potter emphasised the collaboration between the Centre and ANZCA, which extended from the use of reusable cutlery and locally-sourced produce to energy-efficient venue operations and thoughtful delegate experiences.

“The efforts made by Cairns Convention Centre to promote sustainability during the meeting were noted and appreciated by delegates. It reinforced the key messages we wanted to deliver,” he said.

Event Australian and New Zealand College of Anaesthetists Annual Scientific Meeting
Dates May 2 to 6, 2025
Organiser Waldron Smith Management, and Wallfly
Venue Cairns Convention Centre
Attendance Around 2,200 delegates

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