Asia/Singapore Friday, 10th April 2026
Page 192

TTG Conversations: Five Questions with Sumesh Patel, SITA

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IATA is maintaining its projection of eight billion air travellers by 2040. Such massive travel volumes will push airport operations to their limits, but not all airports are able to expand their infrastructure to cope with future travel appetites, says Sumesh Patel, president for Asia-Pacific at SITA, the IT provider for the air transport industry.

In this episode of TTG Conversations: Five Questions video news series, Patel discusses what airports are doing to prepare for higher passenger volumes as well as mounting public expectations for sustainable aviation, emerging technologies that could aid traveller processing, and obstacles in adopting available technology, including biometric clearance. He also highlights notable airport developments and digitalisation efforts in Asia, and casts his eyes on how the future of air travel could look.

Arinex acquires NZ-based business events agency Auaha

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Australasian event management company Arinex has expanded its market presence and capabilities in the New Zealand business events sector with the acquisition of Auaha.

Auaha is a prominent New Zealand business events agency with a wealth of experience, and is a Business Events Industry Aotearoa (BEIA) approved PCO. The combined strengths of both companies will enable Arinex to offer a broader range of solutions, expand into new markets, and drive greater efficiencies across the company.

Arinex’s Nicole Walker (far left), with Auaha’s Sandra Julian (second from left) standing alongside team members in Wellington

Nicole Walker, CEO of Arinex, said: “By integrating the expertise, Māori cultural competency and insights of Auaha, Arinex aims to deliver an enhanced value proposition and unparalleled event management solutions to its clients across Australasia.”

“After 23 years of operation, we’re thrilled to join forces with Arinex and embark on this exciting new chapter of growth and opportunity,” expressed Sandra Julian, founder and director of Auaha.

“It was paramount to ensure that Auaha clients are in safe hands, with a fully competent PCO capable of effectively fulfilling our existing obligations and contractual commitments for our client events. Under the leadership of CEO Nicole Walker, the Auaha team will leverage the extensive experience and expertise of the broader Arinex team, enabling us to deliver exceptional value to our clients. This commitment also ensures we maintain our steadfast dedication to cultural integrity.”

This is the first acquisition Arinex has completed since joining forces with event management software, Delegate Connect, last year. Auaha will be rolled into the Arinex brand, which sits within The Arinex Group alongside Arinex Live, their full-service technical production arm.

Auaha staff transitioned to Arinex in the first week of May with the full handover of Auaha clients scheduled for late May 2024.

Singapore maps 2040 tourism vision while keeping global trends in sight

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Singapore is Cvent's top meeting destination for 2023, and Singapore hotels feature prominently in the top 10 meeting hotels in APAC

Singapore’s tourism leadership has unveiled its vision for the industry across the next two decades while highlighting a global landscape fraught with intensive competition for the tourism dollar and challenges of a rapidly ageing world as well as business opportunities arising from Asia’s continued importance to the global economy and further technology advancement.

Singapore’s minister for sustainability and the environment and minister-in-charge of trade relations, Grace Fu, underlined three visions for Singapore as the country approaches 2040: a world class destination with diverse, unique and inspiring experiences for visitors; a vibrant and endearing home that Singaporeans and residents proudly advocate for; and a global hub of innovative and productive tourism enterprises, where companies and talents co-create sustainable tourism growth.

Singapore Tourism Board invites public and private sectors to contribute ideas towards achieving Tourism 2040 goals

Reflecting on these visions, Fu said: “While 2040 may seem like some time away, the work starts today. Changi Airport’s Terminal 5 is expected to be operational around mid-2030s. URA is also reviewing the Master Plan for 2025 which will outline key developments and plans for the next 10 to 15 years.

“We need to act decisively today to capture future opportunities. For a start, we should start thinking about where we want to be collectively as one destination Singapore, and set plans in motion to develop our competitive advantages.”

To set the route towards Tourism 2040 objectives, Singapore Tourism Board (STB) will conduct a series of engagements and workshops with industry players, members of the public, and representatives from institutes of higher learning, with the intention of encouraging all to contribute to the conversation on the future of tourism.

Between now and then, Singapore’s tourism industry players will need to pay attention to “global trends and major shifts over the next decades that will impact our workers, our business and our industry”, as they leverage immediate opportunities to collectively “fend off the competition”, remarked STB’s chief executive Melissa Ow.

“The world is ageing rapidly,” she said, noting that the population of individuals aged 65 and above is estimated to double to more than 1.3 billion – and half of this demographic will reside in Asia.

“This phenomenon will be one of the greatest social, economic transformations of our time and will no doubt, impact consumption patterns, lifestyles, and of course, travels,” she said.

Ow also noted that Asia will remain as the engine of growth for the global economy, driven by the major economies of India, China and South-east Asia. This region will also lead the way for global wealth, thanks to the vibrant start-up scene and wealth creation of first-generation entrepreneurs and inter-generational wealth transfers

This could well spur business event activity in Singapore while growing affluence would fuel leisure travel and demand for experiences.

“At the same time, the quality of lifestyle experiences and tourism offerings in the home countries of our visitors and across many of our competitor destinations will become more compelling. There will be a premium on what is intrinsically unique and that which truly delivers quality and value,” she forecasted.

Pointing to a third trend to watch, Ow said technology advancements would accelerate in the next decade, potentially bringing about greater product innovations and productivity breakthroughs.

“The key question for us is, will Singapore continue to appeal and win over our visitors?

“Tourism 2040 is therefore a planning roadmap to identify and align our efforts around new growth areas for the sector as we embark on the next phase of our quality tourism journey,” Ow added.

While recognising the value of a yield-driven strategy, Ow said incremental growth in visitor numbers was just as “necessary to sustain a baseload demand for many of our tourism businesses”.

To achieve that volume, Singapore must grow its core visitor base that is made up of leisure, business and corporate event visitors.

A destination with many faces

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The Thai delegation, Team Chalet, emerges triumphant

Event brief
Switzerland Convention & Incentive Bureau’s (SCIB) annual destination showcase, known as the Asia Trophy, is highly regarded for various reasons – it presents a precious opportunity to experience some of the country’s best destinations and venues for corporate events alongside unique group activity ideas; experiences are presented in an exciting game format that encourages team-bonding; and is only open to an incentive travel professional once in his/her professional lifetime.

Highlighted destinations are determined through a bid, and the bureau makes an effort to spotlight different locations across mountain, city and resort areas every year – all to emphasise the accessibility of the country’s diverse landscape.

For the 9th Asia Trophy 2024, SCIB committed the programme to accomplish several aims: to demonstrate the ease of access to highlighted destinations and venues, the short travel distances within Switzerland, and the outstanding local public transport system; the wealth of authentic experiences in cities and in spectacular natural landscapes; state-of-the-art facilities; security and political safety in Switzerland; and Switzerland’s environmental credentials and commitment to sustainability.

Event highlights
The 9th Asia Trophy 2024 kicked off in Geneva with serious business first – incentive event professionals in attendance connected with event-ready suppliers and destination representatives from around Switzerland at a B2B meeting hosted at Grand Morillon Student Residence for the Graduate Institute of International and Development Studies. It was an opportunity for SCIB to show off the venue’s flexibility for corporate events as well as its million-dollar view of Lake Geneva, the Alps and the Swiss Jura.

Once the meetings were done and dusted, the countdown to fun began. Every venue and experience showcase was worked into a fast-paced competition, where teams had to find their way around the city, complete tasks, and tackle a quiz at every stop. This format took away the monotony of traditional show-and-tell site inspections.

The games master kicked off the competition in Geneva after lunch at the romantic Kiosque du Parc des Bastion. Tasks included a fact-finding exercise and painting challenge at Mandarin Oriental, Geneva; watch assembly at Initium; and chocolate tasting at La Bonbonnière Chocolaterie.

I was part of Team Bell. There were five teams altogether comprising event planners from Malaysia and Vietnam. Dashing and stumbling through day one’s challenges brought us plenty of comedy along the way, and I dare say we built some solid friendships and team spirit within those few hours.

The exhilarating day concluded with a dinner party at the La Reserve Hotel & Spa, where spirits rose higher and delegates took over the stage and dance floor with their impromptu performances.

The 9th Asia Trophy moved to Lausanne by train the next day, and competitors gathered in the old town for the rally flag-off. This time, participants had to identify gruyere from a platter of similar-looking cheese; knock apples off the top of a staff with a crossbow in front of the Palais de Justice (where a statue of William Tell stands); and complete a string of quizzes and challenges at Clos de la Republique wine estate within the picturesque UNESCO World Heritage Site Lavaux vineyards.

The third and last day of the rally was perhaps the highlight for every participant, as a breathtaking scenic ride on the GoldenPass Express was planned between Montreux and Gstaad, followed by snow games at Glacier 3000, situated more than 3,000m above sea level. Teams were welcomed in the charming village of Gstaad with alphorn performances, friendly Saanen goats, and generous servings of local cheese and wine before moving on to the iconic mountain station. Snow golf and pelting wooden cows were easy games, while the bonus task was to get on the Peak Walk by Tissot, the world’s first suspension footbridge to span two summits.

Although there were strong winds and heavy snow that day, blocking off views of the Alps, I doubt any participant would trade that experience for anything else.

As the games drew to a close, teams and organisers gathered at The Olympic Museum in Lausanne, where guests were invited to tour the exhibits before sitting down for the awards dinner (Team Chalet with Thai buyers won). High jinks from day one resurfaced later that night, with participants tearing up the dance floor and the braver ones taking over the mic.

Challenges
One can appreciate the complexity of planning and executing this gamified destination showcase for 57 incentive travel professionals from 11 Asian countries.

Regina Lai, project manager – meetings & incentives, destination weddings with Switzerland Tourism and an instrumental figure in the 9th Asia Trophy, said setting the event dates alone presented a major challenge.

The event overlapped with the Thai national holiday of Songkran.

Lai said: “It is never an easy task to set dates for such an event, which consists of a three-day programme plus long-haul travel. There is no perfect period that fulfils the needs of all Asian regions, thus some markets will face the occasional challenge with the chosen dates.

“The solution was to move forward the invitation process for the Thai market. Our Bangkok-based market manager started the selection and invitation process early to give sufficient time for communications with clients and agents.”

SCIB’s MICE manager, South-east Asia, Dominique Oi, shared similar reflections with attendee coordination.

“We had to select all South-east Asian buyers within the same time frame and match them with the correct team, and then secure regional and long-haul flights that will bring them to Zurich around the same time. We had to consider that buyers from Indonesia, Malaysia, the Philippines and Vietnam required a transit in Singapore to get to Zurich,” Oi elaborated.

To get around the attendee selection stage, the SCIB team worked closely with its partner Kuoni Tumlare for each market, and buyer selection was completed in two or three stages within the set timeline.

To ensure seamless air journeys, SCIB engaged a ticketing agency in Singapore to assist with flight and transit arrangements, as well as accommodation for Vietnamese buyers, who had an overnight transit in Singapore before returning to their home city.

Lai presented yet another challenge: the weather conditions at Glacier 3000. Three plans were laid out, each according to potential weather conditions. In good weather, the organisers would take the group to Glacier 3000 by cable car and proceed with snow games as planned. In bad weather but without disruptive winds, rally contestants would still ascend by cable car but games would be moved indoors at the peak.

In the event of extreme weather, organisers would give up the scenic cable car ride to Glacier 3000 and settle for indoor games at the restaurant near the cable car station or its vicinity.

SCIB and the experienced team from Glacier 3000 closely monitored the weather conditions in the days leading up to May 21, when snow games were scheduled to take place.

On the morning of May 18, an emergency meeting was held and a decision was made to provide attendees with additional warm clothing and winter accessories. This was due to a forecast of strong winds, with temperatures dipping to -20 °C.

“Various partners got involved to ensure prompt delivery of all the items to the hotel in Lausanne,” said Lai.

On May 21, a team from Switzerland Tourism arrived at Glacier 3000 three hours ahead of the participants for a final decision and setup. Eventually, a fourth plan was devised.

“Plan D was efficiently drawn up, with outdoor games at restaurant Pillon during lunch time, followed by group ascension to Glacier 3000 for a visit and experience. Warm drinks were served on the glacier with the option to stay indoors while others could choose to experience the Peak Walk or go sledging,” said Lai.

Event 9th Asia Trophy 2024
Organiser Switzerland Convention & Incentive Bureau
Venue Various venues across Geneva, Lausanne and Gstaad
Date April 18-22, 2024
Attendance 57 incentive travel professionals from 11 Asian countries

Auckland extends Destination Partnership Programme

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CWT’s face of meetings and events makes an exit

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Cummings exits CWT Meetings and Events

Ian Cummings, a highly recognised figure in the business events industry and global head/CEO of CWT Meetings & Events, has departed from the firm. He had been with CWT since 2012, taking on a promotion to his latest title in September 2021 to steer the company to a successful 2022 and 2023 following the pandemic disruption.

He told TTGmice that “all great journeys come to an end at some point in time and the time was right for this journey to end”.

Cummings exits CWT Meetings and Events

Recalling his time at the firm, he said: “I couldn’t be prouder of what we have achieved together as a team; the customers we have won, delighted and retained; the events we delivered; the numerous industry awards we achieved across the globe; the partnerships and bonds we formed; and how we collectively put CWT Meetings & Events on the map as one of the leading, truly global industry players in all four corners of the world”.

Cummings’ departure follows recent news of AMEX’s acquisition of CWT.

He is a regular contributor to Asia-Pacific’s meetings and events industry, and assured TTGmice that he remains committed to the industry bodies and events he attends and supports.

For now, however, he is determined to enjoy “a little summer downtime with his family”.

Cummings did not reveal where his next career move would be.

Ivy Kwan joins Capella Hotel Group as SVP of sales and marketing

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Capella Hotel Group has named Ivy Kwan as senior vice president of sales and marketing.

In her new role, Kwan will champion the strategic positioning of the company, and oversee the development and implementation of innovative commercial strategies, and consolidate the unique positioning of Capella Hotels & Resorts and Patina Hotels & Resorts within the competitive luxury market.

With a career spanning over 30 years, she joins Capella Hotel Group from Urban Resort Concepts where she served as senior vice president of commercial strategy and business development since 2021.

Elusive Chinese event groups worry Boracay tourism firms

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It is still a wait-and-see for Boracay’s tourism and events industry, as arrivals from China, once the island’s biggest market, remain scant and uncertain.

While the Philippine government rolled out e-visas for Chinese nationals mid-2023 amid much hype, the policy was soon suspended indefinitely.

Boracay misses its Chinese guests and business events

“No news on when they will put back the e-visa for the Chinese,” said Mary Ann Ong, general manager inbound, Bridges Travel, as she confirmed “still no sign of inbound traffic from China” to Boracay.

Other reasons Ong cited for the scant Chinese incentive trips and business events are that “domestic flights plus hotel prices are higher compared to our neighbouring countries”.

Industry sources also suspect geopolitics at play, with government tensions over territorial issues and illegal, overstaying Chinese nationals employed by online gaming operators in the Philippines challenging genuine Chinese tourists and event attendees wanting to enter the Philippines.

Megaworld Hotels and Resorts has partnered with global sales agents for a presence in China while waiting for the Chinese to return.

“The entire market has been waiting for Chinese travellers. The MICE preparedness is increasing, there are a number of MICE venues, a lot of us can host big groups. The deliberate intention to attract MICE business is there. Having had some pause for some time, we are all very eager to do more,” said managing director Cleofe Albiso.

“We need the volume. It’s good we have the domestic market filling in the days, but we would love to go back to the level of volume of occupancy that we used to have,” added Albiso, who has Savoy and Belmont Hotels, and Boracay Newcoast Convention Center under her wing.

Certain activities banned in Boracay as part of its rehabilitation are being restored to attract foreign guests. The municipal government of Malay recently permitted beach parties and is likely to again allow temporary structures like umbrellas and chairs on the beach.

Lea Wong, director of sales and marketing, The Muse Hotel Boracay, suggested that the NTO should tap other MICE markets such as the Middle East and Australia, which have shown promise in the past.

The NTO should give more international marketing focus not just on Cebu, Bohol and other destinations, but also Boracay, once the crown jewel of Philippine tourism, Wong added.

C9 Hotelworks managing director Bill Barnett said the Philippine government needed initiatives to make tourism a priority, including a visa liberalisation policy.

Barnett measured the extent of “destination fatigue” for Boracay not just for the Chinese, but for other foreign travellers as well. The foreign share of tourists has dropped to 20 per cent, but that is plugged by domestic tourism, compared with 50/50 foreign/Filipino market split going back to 2018 and 2019.

The uncertainty is also worrying industry players across the Philippines, causing the Tourism Promotions Board to skip this year’s IT&CM China. “We’d like to gauge first how the Chinese incentive travel outbound market is performing, how it is being affected by the current economic slump, before we go back to the Chinese tradeshow,” a tourism official explained.

New Korean Air service to Macau fuels incentive travel excitement

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Singapore’s Exhibitions Man completes CEMS’ divestment

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Global business events veteran Edward Liu, group managing director of Singapore-based Conference & Exhibition Management Services (CEMS), has completed both parts of the company’s divestment plan, which started in 2022.

In an exclusive interview with TTGmice, Liu said negotiations for CEMS’ lifestyle portfolio to leading listed Italian show organiser Italian Exhibition Group (IEG) took a year.

Part two of CEMS’ divestment – its signature Architecture & Building Services event – was announced on April 29; (from left) CEMS’ Edward Liu, NG’s Lau Ping Ping and Tristan Norman, and Security Industry Institute, Temasek Polytechnic’s Kwan Kian Hong and Chen Zhiwei

It was completed in March 2023 and eight team members were transferred to the IEG office in Singapore.

Judy Lee, CEMS executive director as well as wife of Liu, anchored the IEG negotiations and will consult on two editions of Café Asia and International Coffee & Tea Expo, and Singapore International Jewellery Expo.

According to Liu, part two of CEMS’ divestment – its signature Architecture & Building Services event – was officially announced on April 29 with the signing of a Memorandum of Understanding between UK’s Nineteen Group (NG) and the Singapore Tourism Board at the opening of the former’s The Security Event (TSE) 2024 at National Exhibition Centre in Birmingham.

The MOU signing was followed by the launch of Safety & Security Asia (SSA) 2025 to be held in November at Marina Bay Sands.

Posting on social media, Liu noted: “With this divestment, my company and I would focus on acting as consultants to the Nineteen Group on SSA 2025 as well as other MICE companies and projects in Singapore and the Asian region.”

Liu shared that NG group director Tristan Norman had expressed interest in SSA during the pandemic and finally attended the event in 2023 with CEO Peter Jones. Negotiations followed when both sides found their respective portfolios to be “a good fit”.

Liu added that NG appointed Lau Ping Ping, former project director, Experia Events, as general manager with effect from April 2.

CEMS will remain an independent company owned by Liu and Lee.

Nicknamed the Exhibitions Man, Liu has organised more than 1,000 meetings in 13 countries over the last 47 years.

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