Asia/Singapore Sunday, 21st December 2025
Page 214

BCD Travel expands Jonathan Kao’s role

0

Jonathan Kao, the current managing director for Greater China, will take on an expanded role as managing director for North Asia, effective January 1, 2024.

In this capacity, Kao will oversee BCD Travel’s operations in China, Hong Kong, and Japan.

A BCD veteran since 2016, Kao brings to his new role a deep understanding of the Asia-Pacific region’s intricate technical, operational, and cultural nuances. His track record in driving growth in Greater China is a testament to his leadership skills. Under Kao’s guidance, the team has consistently improved client service, expanded service offerings, and achieved greater agility through targeted initiatives and tailored solutions. Importantly, his experience in addressing complexities such as rail travel, domestic/international divisions, and regulatory matters, will be invaluable in this new role.

As part of this leadership transition, Kazuhiko Otani, the current managing director for BCD Travel Japan, will move to a consulting role.

New Caledonia Tourism plans courtship of South-east Asian events

0

Following its establishment of a destination representative for South-east Asia in July this year, New Caledonia Tourism is now looking to introduce its myriad wonders to corporate incentive groups from the region.

Speaking to TTGmice, Zhi Heng Yew, who leads New Caledonia Tourism marketing efforts in South-east Asia, said Singapore would be the first target in this exercise, as Aircalin now flies five times a week between the city-state and New Caledonia’s capital city Nouméa.

From left: Chateau Royal Beach Resort & Spa’s Valentin Schmitt; New Caledonia Tourism’s Benoit Badufle; New Cal Events’ Arnaud Pasco; and New Caledonia Tourism’s Zhi Heng Yew at the New Caledonia Tourism booth at ITB Asia 2023

Once efforts are established in Singapore, the team will then move to “explore other South-east Asian markets, such as Malaysia, Indonesia and Thailand, which are traditionally also very big outbound MICE markets”, shared Yew.

“MICE agencies are always on the lookout for new destinations for their clients. New Caledonia is perfect for them,” he added.

New Caledonia Tourism describes the destination as a “vast French Archipelago in the heart of the South Pacific, with an unspoilt and unique natural environment offering an astonishing diversity of cultures, landscapes and activities”.

Yew said: “We don’t want to typecast New Caledonia as an island destination because people tend to think of beach resorts where they would just laze around and do nothing. New Caledonia is much more than a beach resort destination; we have very nice cycling paths and offer opportunities for various water activities.”

According to Yew and Arnaud Pasco, owner and general manager of New Cal Events, corporate incentive groups experiencing New Caledonia for the first time could do well with a five-day itinerary.

Groups could start in Nouméa, where delegates would go on a cultural tour, spend some time on Ouen Toro hill where they could see the whole capital city and spot some whales, and later have their gala dinner. After a day or two in Nouméa, the group could move to the Great South, which is a natural and untouched destination for short, easy hikes, waterfall sightings, and picnics. Next stop, West Coast, where they could experience “a little bit of the cowboy culture”.

Getting around is easy, via drives and short domestic flights.

A must-do, according to Pasco, is a private island day out. Groups can access several pristine, private islands using boats or helicopters, and spend the day snorkelling, scuba diving and enjoying a barbecue.

Benoit Badufle, who also represents New Caledonia Tourism, said: “Snorkelling in New Caledonia is very different from the same activity elsewhere. Here, the corals come in all colours, and you will think you are inside a giant tropical aquarium.”

New Caledonia is no stranger to business events, and has welcomed many from Australia, the destination’s top tourism source market. It has successfully organised events with some 1,000 attendees.

“However, we will start with small groups from Singapore to give New Caledonia a chance to learn about what Singaporean groups like,” said Yew.

Badufle noted that small groups of 50 to 200 will find it easy to get accommodated in the destination and to secure seats on Aircalin, which operates a double-aisle aircraft with almost 200 seats from Singapore.

Yew believes that New Caledonia is “good for incentive groups that are into nature and prioritise sustainable and responsible destinations”.

“Although New Caledonia does not openly market itself as a sustainable destination, the local community has always been respectful of the environment,” he commented.

New Caledonia is part of the Pacific Tourism Organisation, whose Pacific Sustainable Tourism Destination Standard is recognised by the Global Sustainable Tourism Council.

TCVB accelerates digitalisation of business events with fresh guidelines

0
A telepresence avatar robot in use. Photo: TCVB

The Tokyo Convention & Visitors Bureau (TCVB) has rolled out MICE Technology Guidelines, which introduce potential corporate planners to business events-related technology available for their events.

These 15 technologies will be able to provide support planners in all stages of business events, from planning to execution. For example, organisers can conduct a remote inspection with a 360-degree view, while secretariats can benefit from a data management system that integrates all functions. On-site, artificial intelligence (AI) can be used with security cameras to detect abnormal behaviour and foreign objects to ensure venue security.

A telepresence avatar robot in use. Photo: TCVB

Should planners wish to boost engagement, there are AI-based image analysis and sensors to help bring about interactive elements such as project mapping, while simultaneous multilingual interpretation and transcription can improve inclusivity. A metaverse space with presenters and participants can also be used in conjunction with real events. Also available are robo-waiters to transport food and beverages, and mobility as a service (MaaS) for improved access around the city.

These guidelines were designed to increase efficiency and productivity at business events, as well as enhance accessibility through remote participation, manage personnel shortages, advance sustainability, and improve participant satisfaction.

Kazuko Toda, senior director of the business events team at TCVB, told TTGmice that Tokyo’s “high-level technological and engineering expertise” gives the city “an edge in high-tech, state-of-the-art meetings”.

The TVCB has been promoting these guidelines on its website, through an e-newsletter. as well as at a recent symposium. So far, several organisations have already deployed these technologies.

In August 2023, the 10th International Congress on Industrial and Applied Mathematics, for example, opted to use telepresence avatar robots so that their remote participants could interact in live video chats with the in-person participants.

“Until recently, the use of high technology has not been well established in the local business events industry. However, through the formation of these guidelines, we connected with technology providers and conducted public demonstrations of how technology can streamline business event planning. As a result, we succeeded in rapidly forging connections between business events and technological industries,” opined Toda.

The TCVB says it will continue working with service providers and startup companies to accelerate the digitalisation of business events in Tokyo.

Sands Resorts Macao hosts fam trip for international MICE planners

0
Showcase Dinner

Sands Resorts Macao recently concluded its five-day familiarisation trip, Sands Lifestyle #ReDiscover Macao 2023.

Held from October 30 to November 3, 2023, the fam was held across its three resorts – The Venetian Macao, The Parisian Macao, The Londoner Macao – and was attended by 200 business events professionals and media from around the world.

Showcase Dinner

Kris Kaminsky, senior vice president of hotel operations, Sands China, said: “Sands Lifestyle #ReDiscover Macao 2023 is the first post-pandemic mega MICE familiarisation trip that Sands Resorts Macao has organised. The carefully curated itinerary gave attendees an immersive experience of all that makes Macao a world-class MICE destination and showcased our ongoing support of the Macao Government Tourism Office’s ‘tourism + MICE’ initiative. We also showcased our comprehensive MICE capabilities, which are needed for seamless and successful MICE events, to our business partners from all around the world.”

The fam began with a Welcome Cocktail reception at the Observation Deck within The Parisian Macao’s iconic Eiffel Tower, where delegates were welcomed by Grant Chum, chief operating officer, Sands China; Helena de Fernandes, director of the Macao Government Tourism Office; and Sam Lei, acting president of the Macao Trade and Investment Promotion Institute.

On day two, the #ReDiscover Macao 2023 Forum was held at The Londoner Macao’s Smart Stage. The forum’s panel discussions were Innovation & Technology from the Lens of an Event Planner, and Talent Retention, Motivation & Optimisation. Students from the Macao Institute for Tourism Studies were also in attendance.

This was followed by the Chef’s Challenge, a teambuilding culinary activity that comprised challenges and professional chef masterclasses from some of Sands Resorts Macao’s chefs, such as Alex Gaspar, executive director – culinary.

Team building activities followed with the immersive and exciting Chef’s Challenge. The interactive culinary event included exhilarating challenges and professional chef masterclasses from some of Sands Resorts Macao’s chefs, including Alex Gaspar, executive director – culinary.

A Wellness Programme was also held at teamLab SuperNature Macao, demonstrating its capacity to be a unique event space. Groups enjoyed three classes, YogaLates, Qigong, and Guided Relaxation & Meditation, all of these taking place within the immersive art space’s one-of-a-kind artworks.

Expanding knowledge of Macau and rediscovering the city post-pandemic was the focus of Local Exploration. Attendees were also treated to an array of activities with different themes, from iconic heritage site visits to behind-the-scenes tours.

Gourmet experiences were the focus during mealtimes, where Sands Resorts Macao took the opportunity to show off its 150 restaurants.

The Sands Dine Around lunch featured six restaurants such as the Hiro by Hiroshi Kagata and Gordon Ramsay Pub and Grill, while evening functions introduced guests to the Taipa Village Dine Around, and the Showcase Dinner which also included a catwalk fashion show from Macau designer Nuno Lopes.

Finally, the fam trip ended with a London Jubilee – The Gala dinner, which was held at the Londoner Arena, a multipurpose venue.

MCB releases third edition of eGuide

0
New Melbourne eGuide

The Melbourne Convention Bureau (MCB) has unveiled the third edition of the Melbourne eGuide.

Meant for global conference, meeting and incentive event planners, the latest eGuide turns up the dial on the city’s rich and diverse cultural infrastructure, services and experiences.

New Melbourne eGuide

Special features include how to spice it up in Melbourne’s Chinatown offering suggestions on where to conference, stay, eat and play; to highlighting historic venues with unique stories to consider for their next business event or incentive itinerary.

Local and international association event planners will find out how Melbourne successfully hosted 14,000+ delegates from over 120 countries when the mega Rotary International Conference came to town.

Meanwhile, conference, meeting and incentive planners can enjoy learning about the city’s impressive capabilities catering to diverse cultural needs, including a feature on China-ready suppliers, and Crown Melbourne’s ability to cater to the cultural needs of international groups including large Indian delegations.

New to the edition is an MCB Recommended Supplier Directory to help plan a business event, while special thought has been given to including practical information such as clickable icons to drill down into venue capacities. Readers will also be inspired by all that’s new in Australia’s business events capital, including venues, lux transport experiences, hotels and restaurants.

The newly-featured walkable conference programme includes an embedded interactive map to help planners visualise the location and distances of suggested hotels and venues, along with tips for delegates on where they can stop along the way to enjoy Melbourne’s coffee, laneway bars and shopping.

MCB Chief Executive, Julia Swanson shared that the previous two eGuides were “well received globally as an essential destination awareness and planning tool”, with more than 8,000 visits, and content engagement including RFP requests and visits to featured MCB suppliers.

Business bounces back for MCEC

0
MCEC experienced a faster than expected business recovery

In 2022-23, the first full year of operation since the pandemic, the Melbourne Convention and Exhibition Centre (MCEC) exceeded expectations, hosting 694 events, welcoming more than 2.6 million visitors, and generating A$805 million (US$517.3 million) in economic impact for Victoria.

During the year, 21 international, 70 national and 124 local meetings, conferences and exhibitions were hosted, alongside 79 concerts and ticketed events. These were a diverse mix, from a Business Leaders lunch with Barack Obama, Global Botanic Gardens Congress and International Air Transport Association through to THE LUME Melbourne’s Monet & Friends experience, Gift Fairs and Bluesfest.

MCEC experienced a faster-than-expected business recovery

May 2023 was the biggest month in MCEC’s history, with 89,000 visitors coming through the doors to attend 76 events. The major May drawcards were Spineweek, Australian Manufacturing Week, The Good Food & Wine Show, and the Rotary International Convention.

MCEC also sponsored over A$2.2 million of in-kind value for community organisations. This included hosting the Good Friday Appeal Kids Day Out for the ninth year, raising a record-breaking A$23 million for the Royal Children’s Hospital.

MCEC’s Club Melbourne Ambassadors, in collaboration with the Melbourne Convention Bureau, continued to promote Melbourne and secure major international conferences for the centre. MCEC also established formal partnerships with the Victorian Tourism and Industry Council to collaborate on opportunities to support the tourism and business events sector, and with The Startup Network to help shape the MCEC customer experience.

Sustainability remained a focus as MCEC launched a reusable cup programme that will save over 1.3 million disposable cups each year and help achieve the goal of eliminating single-use plastic and diverting 90 per cent of our waste from landfill by 2025.

_MCEC’s chief executive, Natalie O’Brien, stated: “_As demand for in-person events returned stronger than expected, MCEC was able to once again welcome events from across the nation and the globe and contribute to the Victorian economy. We’re proud of the MCEC team and our partners, who delivered extraordinary events and exceptional customer experiences throughout the year.”

From regional to global

0

How has SFF evolved since inception in 2016 and how did Elevandi come about?
Since its inception in 2016, the Singapore FinTech Festival (SFF) has emerged as a giant on the world stage, solidifying its reputation as one of the largest and most influential FinTech events. Over the years, it has not only grown in size but also in reach and impact.

Inaugurated by the Monetary Authority of Singapore (MAS) in partnership with The Association of Banks in Singapore, the first iteration of SFF in November 2016 was a first-of-its-kind event in Asia. Created for and supported by the industry, it drew some 12,000-plus participants.

SFF came into its own during the Covid-19 pandemic when it went hybrid, and in the process, became global. In collaboration with Singapore Week of Innovation and TeCHnology (SWITCH) organised by Enterprise Singapore, aside from in-person sessions in Singapore, 45 satellite events were hosted by partner cities across the world from December 7-11, 2020.

SFF was conceived with the mission to elevate policy discourse and decision-making within the FinTech arena. MAS set up Elevandi (elevate or lift in Latin) as a separate entity in 2021 to help build a global knowledge and collaboration platform.

The 2022 edition hosted more than 62,000 individuals from over 150 countries and 12,000 attending organisations. This diverse gathering included industry titans, policy influencers, and ground-breaking innovators, attesting to SFF’s status as a global powerhouse in the FinTech landscape.

SFF 2023’s (November 15-17, 2023) line-up of distinguished speakers and high-level political participation is a value-added dimension as we elevate the discourse and sharpen SFF’s global relevance.

The festival’s agenda has also evolved organically to encompass an ever-widening array of topics at the intersection of policy, technology, and finance. This diversification mirrors the dynamism of the FinTech sector itself, and SFF has embraced the challenge of keeping pace with the industry’s rapid evolution.

What does it take to distinguish SFF from somewhat similar events, such as Hong Kong FinTech Week?
What sets SFF apart is its ascent from a regional phenomenon to a global one. Aside from the IMF Spring Meetings, no other event has managed to gather the likes of the IMF managing director and World Bank president – as well as heads of state, prime ministers, and top dignitaries – in one place.

In 2023, collaboration continues with partners across Africa, Europe and North Asia. This expansion of jurisdictional partnerships signifies SFF’s commitment to fostering international connections and promoting FinTech on a global scale.

This sets us apart from regionally-focused gatherings; transcending geographical boundaries makes SFF a truly international affair. It is a dynamic platform for the exchange of ideas, forging partnerships and exploring cutting-edge innovations in finance and technology. SFF’s significance lies not only in its capacity to drive meaningful discussions but also its ability to catalyse the growth of the global FinTech ecosystem.

How does Elevendi ensure SFF stays creative and relevant to sponsors, exhibitors, speakers and delegates to secure their continued participation?
The Elevandi team has grown both in size and in our drive to innovate each year. A large part of our success is derived from focusing on issues that are at the forefront of current industry and public discourse – particularly at the intersection of policy, finance, and technology.

Hence, SFF adopts a different major theme each year. In 2021, SFF became the first large-scale global platform outside of the Web3-native space that facilitated meaningful conversations about the emerging Web3 industry among regulators, institutional players and key leaders from traditional finance sectors.

AI will take centrestage at this year’s SFF, under the overall theme of “Applications of Artificial Intelligence” and strategic sub-theme, “AI for good, or AI for good?” By framing a question, we hope to stimulate meaningful debate that cuts through the AI buzz, focusing on AI’s potential to be a force for good and what it will take to achieve this.

SFF 2023 has specially curated zones dedicated to Founders, Technology, ESG, Regulation and Talent to make it easier for attendees to navigate the conference and drive various business objectives.

Furthermore, we are piloting “The Big Spark”, an up-and-coming reality show on CNA (Channel News Asia) spotlighting South-east Asia’s entrepreneurial talent and their innovative business ideas. Given CNA’s prominence, this takes SFF’s reach into the millions, inspiring a new wave of entrepreneurs in the process.

To date, SFF’s seven editions have brought together over 330,000 attendees from 150 countries – and the event continues to grow. Our strategy of keeping our ears close to the ground has been working, and we are committed to maintaining this momentum for years to come.

Where do you see SFF in the next five years, perhaps expansion/offshoots in other countries?
It is our hope that within the next five years, we’ll see each SFF surpass 100,000 attendees. As SFF’s impact as a platform extends beyond the three-day conference, we are constantly exploring creative ways to harness this influence, facilitating exponential growth in our reach, particularly in the digital realm.

Moreover, despite increasing global attendance over the years, being hosted in Singapore means SFF’s immediate demographic, by geographic proximity, is still strategically focused on South-east Asia and the wider Asia Pacific region.

As such, some smaller-scale programmes will be hosted in other key markets, including two in Japan, two in Africa, and one in Europe in the coming months. These offshoots will help build SFF’s visibility and reputation as a leading FinTech champion across multiple continents.

ABEA welcomes two new board directors

0
From left: Penny Lion; Leo Jago

The Australian Business Events Association (ABEA) has appointed two additional industry leaders to its Board of Directors.

Penny Lion, non-executive director of Racing SA, Adelaide Venue Management Corporation, and the Clare Valley Wine & Grape Association, joins industry luminary Leo Jago OAM, director of Tourism and Business Events International, appointed to the Board last month.

From left: Penny Lion; Leo Jago

Lion’s governance experience spans not-for-profit, government and the private sector, including 11 years leading business and industry events at Tourism Australia. Her extensive global network within the business events industry affords ABEA a unique opportunity to drive the Australian industry forward.

Leo Jago is emeritus professor at the University of Surrey in the UK and an adjunct professor at Griffith University, specialising in assessing the economic impact and legacy of business events. With over 25 years of active involvement with international organisations, including the UNWTO, JMIC, and ICCA, his accolades include chairing the Business Events Council of Australia.

Melissa Brown, ABEA CEO, said: “With nine of the 11 Board positions now occupied, ABEA is galvanised with a representative Board, comprehensively reflecting, and addressing the industry.

“We invite business events leaders with a passion for championing our industry and serving our members to join us. We want to see the final two positions on the Board filled by high calibre individuals who, together with our current directors, will represent the full scope of our industry.”

GCCEC reopens Linkage Grant programme

0
Aerial view of GCCEC

The Gold Coast Convention and Exhibition Centre (GCCEC) has reopened its Linkage Grant programme to attract conferences to the Gold Coast.

Launched in 2011 by the Gold Coast Convention and Exhibition Centre, the programme offers financial support up to the value of A$8,000 (US$5,212) to recipients to attend eligible conferences around the world.

Aerial view of GCCEC

The last grant round enabled three academics to travel to Asia, Europe and North America this year. The recipients are offered an opportunity to further advance their professional development and profile of their research centre/institute, while acting as a global ambassador for our city.

Adrienne Readings, general manager of GCCEC, explained: “We recognise the importance of international conferences and having influential ambassadors to attract them to our region. The value goes beyond economic to fostering innovation, investment and productivity. Linkage Grant has proven to be a productive tool to support our venue and destination.”

GCCEC holds an average of 150 events each year, with around 10 per cent of those being international.

SNIEC embraces festivalisation format, targets new events

0
Shanghai New International Expo Center is keen to explore a new event format, other types of events

The Shanghai New International Expo Centre (SNIEC) is embarking on a new development phase where it will redouble its “focus on service”, and adopt a new event format to stand out.

Despite being “30 to 40 per cent more expensive” than its competitors, SNIEC’s occupancy is “number one” in the city, according to Michael Kruppe, CEO and general manager.

Shanghai New International Expo Center is keen to explore a new event format, other types of events

The focus on service and its importance, he shared, was reaffirmed by feedback from its top 10 clients, which include Informa Markets and Reed Exhibitions.

Kruppe, a speaker at a recent panel discussion on Driving China’s Next Tourism Revolution at ITB Asia 2023, said SNIEC, which is 90 per cent exhibition-focused, will be deploying a new “festivalistion format” where exhibitions are organised with entertainment, music and culture.

It has not been tried in Shanghai but is not new in the US or Germany, he noted, adding it would require a mindset change among SNIEC’s B2B show organisers.

SNIEC sees huge potential in the format and also e-sports, which may only put 2,000 gamers in a hall, but can reach up to 200 million online participants.

Currently, the 300,000m2 venue is “image building” to help SNIEC work more closely with the Shanghai government and the China Council for the Promotion of International Trade to go after new events such as those which showcase technology, low carbon emission solutions, electric vehicle development, etc.

In September, SNIEC set up a five-member department to work with the government on the growing importance of environmental, social and governance, Kruppe shared with TTGmice.

“We need government support and it is up to stakeholders to improve the relationship. That is why SNICE is building its marketing and political image. We are talking to local government on subsidies and they know that the industry makes a 12:1 economic impact and the direct and indirect revenue is very high,” he elaborated.

Reviews

Hyatt Regency Kuala Lumpur at KL Midtown

A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.

A versatile powerhouse

Arena @ Expo, a multipurpose concert hall at the Singapore Expo is a flexible space for high octane concerts and lifestyle events.

Amari Bangkok

The five-star property excels in backing its expansive facilities with seamless service and personalised attention, setting the benchmark for luxury in Bangkok.