Asia/Singapore Tuesday, 23rd December 2025
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ICC Sydney powers inclusivity through new event toolkit

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Model Suzy Wrong wears the Amsterdam Rainbow Dress in Darling Harbour Theatre at ICC Sydney. Photo: Daniel Boud

International Convention Centre Sydney (ICC Sydney) has launched its Accessible and Inclusive Events Guide, providing guidance and resources for event planners to help organise events that cater to everyone.

From an inventory of physical accessibility features at the venue, to advice on creating a welcoming experience for people of all abilities, the guide delivers on ICC Sydney’s Diversity and Inclusion Strategy and exemplifies its broader mission to provide accessible, equitable and inclusive events.

Model Suzy Wrong wears the Amsterdam Rainbow Dress in Darling Harbour Theatre at ICC Sydney. Photo: Daniel Boud

The new guide for event organisers complements the information and services provided to venue delegates via an accessible format on ICC Sydney’s website.

CEO of ICC Sydney and group director – convention centres, ASM Global (APAC), Geoff Donaghy, said: “At ICC Sydney, our ambition to be More Than A Venue carries through to our diversity, accessibility and inclusion approach. Attendees of every walk of life have the right to feel respected and valued, and we recognise the powerful role our customer service plays in this.

“Our aspiration to create the most accessible and inclusive environment for events means that every visitor feels welcome and can participate — and our new Accessible and Inclusive Events Guide, corporate culture and state-of-the-art amenities support event organisers to deliver this.”

Around 1.3 billion people worldwide experience disability today, and one in five Australians. On par with the broader Australian population according to the Australian Bureau of Statistics 2021 census data, approximately 5.5 per cent of all visitors to ICC Sydney’s live entertainment events require increased accessibility provisions.

Across ICC Sydney venues, physical amenities include low gradient, step-free access across all three interconnected venues – Convention Centre, Exhibition Centre and Aware Super Theatre; sensory-friendly rooms; accessible toilets; wheelchair-accessible parenting rooms; induction loop hearing augmentation system; and Braille on room door signage.

Australia’s largest disability-related event is the Sydney Disability Connection Expo, and its founder River Night said the Expo was ready to resume its place as the best-attended and most inclusive event in Australia.

“The support from the whole team at ICC Sydney has been exemplary. From event management services to logistics and exhibitor services, the venue team has been a real contributor to the successful planning of the most accessible and inclusive Sydney Disability Connection Expo. We look forward to providing an unparalleled platform for visitors to engage with disability service providers at this exceptional event.”

ICC Sydney Director of Human Resources, Luke Fleming said: “Our diversity strategy is aligned with the ASM Global ACTS framework and spans five key focus areas: Able @ Work, First Nations, Generation Success, LGBTQIA+, New Australians and Parents and Carers.

“As an employer of choice, we strive for visibility across these areas in our workforce and this, in turn, has ensured the successful delivery of events including the recent Sydney WorldPride Human Rights Conference, Premier’s Gala Concerts for Seniors, and the Source Kids Disability Expo.”

PCMA, Gevme test new AI platform for business events applications

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A screenshot from Project Spark

PCMA, the global association for business events professionals, and Singapore-based event technology firm, Gevme are leading Project Spark, a complimentary research and educational initiative to uncover the impact of generative artificial intelligence (AI) on the business events industry.

Now in its first phase, Project Spark is being tested for various practical applications within the scope of business events to understand its impact on workforce productivity.

A screenshot from Project Spark

It can currently perform some 20 tasks, including fleshing out an event agenda; writing social media posts or summarising key takeaway based on published content like a video presentation; developing interview questions; writing speakers’ bios based on available notes. It also has an option of customised tasks.

During a system demonstration, PCMA managing director, APAC, Florence Chua, told TTGmice that Project Spark is built on several language models and its user interface is designed to guide instructive prompts that will result in better outcomes.

In trailing its event agenda writing capability, a set of prompts including name, objective and format of event as well as the number of attendees were placed in. Within seconds, Project Spark was able to generate a detailed agenda, complete with session timings, potential keynote and presentation topics, and ice-breaker ideas.

Project Spark is offering limited access now and is open to everyone. Those that are keen to trial the system can join the waitlist at http://sparkit.ai.

PCMA’s president and CEO, Sherrif Karamat, said in a press statement last week that “AI in the business events industry is just beginning”, and industry professionals need to come together to understand its power.

“We believe business events are about creating social and economic transformation. Properly channelled, AI has the potential to empower each of us to accelerate innovation and progress for our audiences, our businesses, and our careers,” he said.

“Project Spark is the starting point to explore, together, the challenge of adopting new AI technology and better understand how disruptive technology will enhance the power of the human connections our industry creates,” added Gevme CEO, Veemal Gungadin. “AI isn’t out to take jobs from event professionals, but to boost their skills. It makes tough tasks simpler and turns ordinary work into something special.”

Participants at PCMA Labs in Hong Kong, Singapore and Sydney, starting June, will get guided hands-on experience with Project Spark. Limited spots are available, with priority given to PCMA members.

The progress of Project Spark will be shared on June 26 during PCMA’s Educon in Montreal, Canada.

Sarawak launches Malaysia and Borneo’s first Legacy Masterplan

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From left: GainingEdge’s Gary Grimmer; BESarawak’s Amelia Roziman; ICCA’s Senthil Gopinath; Minister of tourism, creative industry and performing arts of Sarawak Snowdan Lawan; Consul General of Malaysia’s Farzamie Sarkawie; and Malaysian Association of Convention & Exhibition Organisers & Suppliers' Francis Teo

Business Events Sarawak formally launched the Legacy Impact Master Action Plan (Legacy MAP) 2023-2025 at IMEX Frankfurt last week.

The Legacy MAP is a course of action for the next three years developed by Business Events Sarawak (BESarawak) alongside the Sarawak Government and consultancy group, GainingEdge, to define and drive decisions about hosting business events in Sarawak. It aims to leverage the relationship between business events and legacy impact, and optimise this to contribute to Sarawak’s Post Covid-19 Development Strategy (PCDS) 2030 goals.

From left: GainingEdge’s Gary Grimmer; BESarawak’s Amelia Roziman; ICCA’s Senthil Gopinath; Minister of tourism, creative industry and performing arts of Sarawak Snowdan Lawan; Consul General of Malaysia’s Farzamie Sarkawie; and Malaysian Association of Convention & Exhibition Organisers & Suppliers’ Francis Teo

With the business events industry one of the six key priority sectors under tourism in Sarawak’s PCDS 2030, the Legacy MAP is designed to support the key outcomes sought by the strategy which are economic prosperity, social inclusion and environmental sustainability, while helping business event planners create greater value when designing event programmes.

To achieve the greatest impact, Sarawak will actively seek events that align with PCDS 2030 and prioritise those under the strategy’s six economic sectors (manufacturing, mining, agriculture, forestry, tourism and services) and seven enabling sectors (digital, innovation, education, infrastructure, utilities, transport and renewable energy).

Sarawak’s deputy minister for Tourism, Creative Industry and Performing Arts, Snowdan Lawan, said: “The Legacy MAP is closely aligned with the government’s development policies. Therefore, we are positioning business events as a frontline sector to facilitate strategic collaborations and open a host of economic and social opportunities. Legacy impact is Sarawak’s unique value proposition to the world and we believe that this transformative thinking will allow the industry to enjoy greater returns on both objectives and investments.”

The Legacy MAP changes the traditional narrative about business events only contributing to Sarawak’s economy via delegate numbers and expenses. Instead, it cements the new narrative that business events – with the vast knowledge, connections and innovations it carries – can contribute to the five core legacy pillars of sectoral growth, community development, environmental sustainability and good governance on top of economic impact.

A national survey conducted by BESarawak last year indicated that 93 per cent of respondents from Malaysia’s business events industry viewed legacy as a positive move to add greater value to business events.

Amelia Roziman, CEO, BESarawak, said: “We have expanded our economic-based business model to include legacy because it is more sustainable as years go by. Every stakeholder group in the business events ecosystem has unique areas of interests and influence and the Legacy MAP is going to speak directly to their needs and how they can impact Sarawak’s legacy goals as well as their event goals. We aim to create value for both sides of the table – business event planners and Sarawak’s local communities.”

The Langham, Gold Coast unveils MICE offer

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Diamond Ballroom theatre set-up

The Langham, Gold Coast has released a new MICE offer for their corporate and business clientele as the events industry in the Gold Coast picks up.

The limited-time offer, Celebrate a New Way to Meet, includes several complimentary add-ons for event planners and companies that are planning to hold events at the hotel. Events must be booked before August 31, 2023, and be held before July 31, 2024.

Diamond Ballroom in a theatre set-up

Up to there complimentary benefits can be enjoyed per booking, which include two complimentary upgrades to Junior Ocean Suites; complimentary arrival tea & coffee or infused water, in conjunction with a full or half-day package; complimentary 30-minute, three pieces of pre-dinner canapes for a gala dinner; and 10 per cent discount on audiovisual equipment spend.

Organisers will also receive a choice of a voucher for Chuan Spa valued at A$220 (US$144), or a voucher for a one-night stay in a Superior Room.

For more information, contact tlgdc.sales@langhamhotels.com.

India’s travel agents association to convene in Colombo

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The Travel Agents Association of India (TAAI) is organising its 68th annual convention in Colombo, Sri Lanka from July 6 to 9. The convention is likely to draw about 400 to 500 delegates, including media representatives.

The event is supported by the Sri Lanka Tourism Promotion Bureau and the Sri Lanka Association of Inbound Tour Operators.

TAAI’s annual convention will be held at Bandaranaike Memorial International Conference Hall in Colombo, Sri Lanka (Photo: VSimage)

The opening ceremony of the convention will take place at Bandaranaike Memorial International Conference Hall while business sessions will be conducted in two hotels – Cinnamon Grand Colombo and Shangri-La Colombo.

The theme of the convention is Transcending Borders, Transforming Lives and will focus on promoting regional tourism besides positioning Sri Lanka as a preferred destination among Indian outbound travellers.

“Sri Lanka’s tourism industry has been resilient in spite of the economic challenges. India has now once again become the number one international source market for Sri Lanka and we hope that the island nation will receive more Indian tourists post our convention,” said TAAI’s president Jyoti Mayal at a virtual media conference on the event.

Sri Lanka received 19,915 Indian tourists in April alone, and 66,347 Indian tourists between January and April 2023.

India follows after Russia as Sri Lanka’s second biggest source market.

Apart from the convention, TAAI will be organising pre- and post-fam tours covering destinations including Bentota, Galle and Kandy. TAAI has partnered with four airlines including Sri Lankan Airlines, Air India, IndiGo and Vistara, to offer special round trip fares for its attendees, with prices ranging from 16,000 rupees (US$194) to 30,000 rupees.

“We want to promote experiential travel to Sri Lanka from India. These fam tours will help our members to understand different products on the same lines that they can promote among their clients,” added Mayal.

Lucio Tan III helms as president of PAL Holdings

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PAL Holdings, the parent company of Philippine Airlines, has appointed Lucio Tan III as its president.

He takes over the post from his grandfather Lucio C. Tan and will continue to provide stability and ensure the company forges ahead with a collaborative and cohesive approach in serving the best interests of its customers.

He has held a number of positions in the family’s business empire over the years, including vice president of PAL Holdings in 2021, and president and chief operating officer of Tanduay Distillers in 2019.

It’s showtime

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Although companies are more price sensitive to event entertainment post-lockdown, planners find that in general, budgets can be worked around to meet expectations.

Instead, other important factors have come to the fore in the selection of event entertainment – community tie-back, a large dose of interaction, and the ultimate goal of the business gathering.

Careful considerations
Budgets have tightened in the current environment, forcing clients to carefully consider their event entertainment selection.

Christo Alexander, general manager (Asia) of SongDivision, has seen more requests with tighter budgets and unrealistic expectations. His company uses the science of music and the art of engagement to engage people and create teams.

But he is relieved that the pendulum has also swung the other way.

“Apathy would be a good word to describe entertainment in the corporate realm before Covid, because event planners thought they could just get a good band to entertain and if needed, they would add a show-stopper element,” said Alexander.

“But now, I feel everything’s been stepped up a level and event planners are thinking more deeply about what entertainment can bring to their corporate events,” he continued.

Global Travel’s head of events, Timothy Teo, too, finds that the right choice of entertainment with a “strong link or message” can be justified, even if budgets are constrained. For instance, general meetings are observed to favour a “big opening number such as an upbeat dance performance” to energise the crowd.

Teo added that there are “always budget-friendly alternatives” for every type of entertainment, but cautioned that showmanship and professionalism may be compromised.

Global Travel brings indigenous acts to client events

Community tie-back and interactive entertainment
Stakeholders say clients feel that having at least one piece of local entertainment is pivotal to the success of the event.

Alexis Lhoyer, co-founder & chief business officer of Chab Events, has observed that providing access to “meaningful, authentic experiences relevant to the destination” is even more important these days.

He relayed an example of how a recent incentive trip in Bali organised by Chab Events saw 500 guests interacting with underprivileged children from various schools and orphanages around the island to craft angklungs, an Indonesian musical instrument consisting of four bamboo tubes suspended in a bamboo frame.

“After guests had built their instruments, everyone came together to create a 15-minute performance, under the guidance of a local singer. The instruments were then donated to the local schools. It was a magical moment of interaction, and all guests loved the authentic experience,” Lhoyer shared.

Similarly, Teo observed: “Incentive trips usually seek to discover the culture of the country, and entertainment that is unique to the destination, and/or has a strong cultural tie-back are much preferred.”

Michelle Sargent, director, Australia & New Zealand, CWT Meetings & Events agrees, saying that clients seek out local entertainment “to feel a connection to the destination they are visiting”.

She pointed out: “One of our clients who organised an event in Fiji chose to support local non-profit organisations such as women’s groups and local choirs to entertain guests at the welcome functions.”

Experiential entertainment is another consideration these days.

Chab Events

SongDivision’s work with PricewaterhouseCoopers (PwC), for example, saw them host six onboarding events for new recruits last year as part of PwC’s introduction to their corporate culture. Called the UN-Conference, these were deemed so successful there are plans for a repeat with four events from July 2023.

“At these events with PwC, we went really deep with the organising committee, organising morning raves, doing sonic acupuncture, music-led meditation and the gala band. The music was spread out and was the main thread that held these conferences together,” said Alexander, who added that clients and their guests have gone beyond wanting to just watch a show.

Sargent concurred: “Experiential music agencies like Rock And Roll Team Building and SongDivision are proving very popular for both teambuilding activities and entertainment. No matter the type of event or age group, music seems to be the one component that can help groups connect instantly.”

She shared examples of how a recent group travelling to Nashville decided to conduct a songwriting challenge for their guests at the Johnny Cash Museum. Meanwhile in Australia, the Bangarra Dance Theatre group is a popular choice for welcome events, as indigenous dancers provide guests with a feel for the destination and its cultural past.

Over in South-east Asia, Sargent observed that entertainment takes a more dynamic approach with water drummers and traditional fire twirling displays.

Event entertainment possibilities arranged by CWT

The Big Picture
To ensure that the corporate message is conveyed clearly, event planners first need to understand the goals of the client and their events.

“Too often, event companies are briefed on the entertainment portion, but miss the big picture. By understanding the bigger picture, (event planners like us) can push our creativity to craft our themes, and design entertainment and décor that will support and enhance those goals,” opined Lhoyer.

SongDivision’s Alexander also noted that company videos are becoming almost cinematic entertainment pieces, using music to create emotional connections to corporate messaging.

More companies in Asia are also getting staff to perform for each other, so as to foster a sense of belonging which eventually retains talents.

Having a selection of music with lyrics that tie in with the messages and paired with video content can also help enhance an attendee’s experience at any corporate event.

Teo elaborated: “For example, a theme like Beyond Boundaries could offer a visual experience of the vast wonders of the world through open fields, a fjord, the great oceans, up through the cosmos, and so on. These images, with the right selection of music, will play with the audience’s emotions and get that message across subtly and subliminally.”

Further emphasising the power of music, Sargent said: “Having your guests leave with a song that is associated with the event is a wonderful way to ensure the memories of the event would live on. – Additional reporting by Adelaine Ng

Singapore tops Cvent’s APAC meeting destination list

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Singapore is Cvent's top meeting destination for 2023, and Singapore hotels feature prominently in the top 10 meeting hotels in APAC

Singapore has taken the top spot on Cvent’s list of Top 10 Meeting Destinations for Asia Pacific.

The other destinations that made the list, in running order, are Sydney, Bangkok, Seoul, Melbourne, Tokyo, Bali, Kuala Lumpur, Gold Coast, and Phuket.

Singapore (pictured) is Cvent’s top meeting destination for 2023, and Singapore hotels feature prominently in the top 10 meeting hotels in APAC

As pandemic restrictions eased and travel resumed, many destinations across Asia Pacific witnessed an influx of international visitors and regional tourism boards worked diligently to promote their cities and attract these travellers to their locales. With tourism to the region continuing to grow, pursuing strategic partnerships, unveiling of new tourist attractions, and embracing technology to reach a broader audience have been topping the agenda for tourism boards in the region.

The strong market revival in Asia Pacific also prompted hotels to launch new properties, invest in renovations and continue expanding their footprint to better accommodate travellers and groups.

When comparing this year’s rankings to 2019, newcomers to the Top 10 include Fairmont Singapore (#1), Conrad Centennial Singapore (#4), Swissôtel The Stamford Singapore (#5) and InterContinental Singapore (#6). Hotels that prioritise state-of-the-art meeting facilities are also prominently featured in the Top 10, demonstrating the enduring worth of such investments in attracting MICE business.

The Top 10 Meeting Hotels in Asia Pacific are, in running order, Fairmont Singapore, Hyatt Regency Sydney, Shangri-La Singapore, Conrad Centennial Singapore, Swissôtel The Stamford Singapore, InterContinental Singapore, Pan Pacific Singapore, Hilton Singapore Orchard, PARKROYAL COLLECTION, Singapore, and JW Marriott Hotel Singapore South Beach/

These lists – which also include regional rankings for North America, Europe, and the Middle East & Africa – were compiled based on sourcing activity through the Cvent Supplier Network, one of the world’s largest venue-sourcing platforms.

This is the first time Cvent has published the annual lists since the pandemic upended the meetings and events industry in early 2020.

To view all Cvent Top Meeting Destinations and Cvent Top Meeting Hotels worldwide, click here.

Bacoma leads the charge to revive Bali’s MICE industry

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A screenshot from Bacoma's website

Bali Convention Management (Bacoma), a new business event solution company, has been formed to become a strategic subsidiary of the MICE Department of Bali Tourism Board (BTB) to market the island as a business events destination.

Levie Lantu, CEO of Bacoma, said the idea of forming a business entity was conceived by BTB board members during the pandemic after seeing how the pandemic devastated the business events industry.

A screenshot from Bacoma’s website

He said: “In order to revive tourism and business events, Bali needs to go out and be proactive in approaching businesses. (Ideally), the Bali Convention and Exhibition Bureau (Bali CEB) should lead the way, but with no income, the government cannot provide the needed financial support. Therefore, board members deemed it important for Bali CEB to be privatised. With capital from an ‘angel’ investor, Bacoma came into being.”

Levie explained that Bacoma’s role was to look for regional and international businesses, and share the leads with the local business events community through open bidding or appoint suppliers – such as hotels, transport, venue providers, and event planners – through BTB member associations.

“We will only share the business with companies based in Bali. This way we do hope that the business events industry in Bali will revive and its GDP will grow,” he said.

Currently, Bali does not have many local PCOs, and only a handful have the capacity to handle large international events. With Bacoma’s help, Levie is hopeful that more local PCOs will be able to eventually handle large events.

“For example, out of 100 events held in Bali, only around 25 were organised by local companies, which also meant that only 25 per cent of the tax becomes the direct income for Bali,” he explained.

As to how Bacoma will generate income, Levie expects funding to come from event sponsorship, marketing activities, and good rates from hotels.

Although set up in 2020, Bacoma only started its activities late last year. Despite this, Bacoma managed to secure a 2023 International Association of Medical Regulatory Authorities Conference which will be held at Merusaka Nusa Dua from November 6-9 with 500 delegates; and the International Medical Conference on November 10-13 in a new convention centre currently under construction in Sanur with around 3,000 delegates expected.

Bacoma has also partnered with the World Tourism Network Indonesia to organise the first WTN Siummit-time 2023 which will take place at Renaissance Bali Uluwatu Resort & Spa from September 28 to October 3.

MITEC and ABS Greentech plant seed for inaugural smart farming conference

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From left: Events International’s Hema Kandy; Big Orange Super Tech Group’s Veronica Tang; PGSB's Abdul Rahman Mamat; MITEC’s Mala Dorasamy; and ABS Greentech’s R.M Ravichandrar S Ratnam

Malaysia International Trade and Exhibition Centre (MITEC), in line with the Centre’s ongoing Environmental, Social and Corporate (ESG) effort to tackle food security and mitigate environmental challenges, will be hosting the first annual Asia Smart Farming (ASF) Conference and Exhibition 2023.

The event will be held at MITEC from October 3-6, 2023, and MY Events and ABS Greentech will be event partners.

In its recent hosting of Diplomatic Representatives for the event, MITEC reaffirmed its commitment to reducing environmental impact and attaining the Sustainable Development Goals (SDG) with the #myWorld Programme, which has been in effect since 2018.

From left: Events International’s Hema Kandy; Big Orange Super Tech Group’s Veronica Tang; PGSB’s Abdul Rahman Mamat; MITEC’s Mala Dorasamy; and ABS Greentech’s R.M Ravichandrar S Ratnam

The partnership between MITEC and relevant stakeholders aims to the bridge gap in achieving SDG 2, End Hunger by ensuring food security and promoting sustainable agriculture through smart farming practices.

MITEC’s CEO, Mala Dorasamy, said: “The MoU signed with ABS Greentech and MITEC in March sets forth as the joint support to accelerate the growth of this initiative to improve the carbon footprint in the industry. There has been escalating global utilisation of pesticides and fertilisers, which has negative effects on the ecosystem components. This highlights the urgent need for sustainable and environmentally conscious practices of smart farming.”

The negative impacts of pesticide-reliant agriculture have become more apparent when the use of chemicals in agriculture is increasing twice as fast as food production.

According to Food and Agriculture Organization statistics, the value of pesticide imports has increased by almost 300 per cent.

R M Ravichandar S Ratnam, group CEO of ABS Greentech said: “In today’s world, ecological-based farming can offer a long-term answer for producing sufficient food for the country that is of a high quality and both safe for humans and the environment. Therefore, our primary goal is to promote the adoption of an innovative holistic Integrated Pest Management (IPM) approach as an alternative method for local farmers to reduce their reliance on pesticides”.

ABS Greentech, in collaboration with the Department of Agriculture and other private organisations, has been implementing the new holistic IPM and integrating new technologies to cultivate pesticide-free vegetables in the tropical lowlands of Malaysia. The revolutionary No-Self AND (As Nature Does) and microalgae biofertilisers are examples of the latest ecologically-based technologies that will be promoted and implemented in Malaysia.

The Centre is committed to its ESG efforts to assist in promoting a strategic partnership with ABS Greentech to highlight the potential of sustainable farming practices and demonstrate the significance of global cooperation in advancing agricultural innovation to address food security and mitigate environmental challenges.

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