Asia/Singapore Thursday, 30th April 2026
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Aeronology unveils global marketplace for corporate ticketing services

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Carstensen:

Australian travel technology company Aeronology will be launching its “new-architecture platform at the centre of the NDC solution” at the 23rd btTB Business Travel Conference taking place in Sydney on August 15.

This was revealed by CEO and founder Russell Carstensen, a panellist on btTB’s The NDC Session. In June, Carstensen gave a sneak preview of the platform’s capabilities at the CTC Singapore Corporate Travel Summit and this was followed up with two comprehensive online presentations attended by some 20 corporate travel managers (CTMs).

Carstensen: Aeronology is committed to shaping the airlines distribution and revolutionising air travel experiences and content for its customers

Carstensen told TTGmice its cloud-based and API-driven global B2B web-based platform was focused on connecting users – travellers, travel arrangers and TMCs – to the corporate travel ecosystem via NDC, GDS including TravelSky, LCCs, online booking tools (OBT), etc.

Carstensen, who has more than 25 years of industry experience, said the new-architecture platform was based on a previous version created before the pandemic.

He claims it is the “first truly global, independent booking portal – with multiple language options – to access all IATA airlines and LCCs, hotels, cruise line, car rentals, ancillaries, rail, tours and transfers”, and called the tool the “equivalent of Internet banking”.

Cost-wise, the user subscription fee is around US$4.50 per booking on top of TMC charges, while the IATA agent per-user fee is around US$130 per month.

CTMs TTGmice spoke to welcomed the “potential” of Aeronology’s technology to address the need for “content parity”, enable OBT changes, and create “an ecosystem” on one platform.

One CTM said: “If the platform can help to eliminate inconvenience and improve efficiency, we will consider paying for Aeronology.”

Another CTM said: “We are all looking for a platform that is future-ready (for NDC) but what does not change is the need for a tool that will be able to provide the best price available comparison, give access to the full range of inventory, continue to have a ticketing issuing timeframe and flexibility and the ability to make changes and cancellations at a reasonable fee.”

“Aeronology does not have the baggage with the legacy system and so far from what I have seen is really good,” he added.

According to Aeronology, IATA has announced that there will be a planned ticketing transition of the current NDC level of 15 per cent in 2023 to 80 per cent by 2026.

Carstensen observed: “It is critical for businesses to prepare themselves for the largest transaction transition in travel history, all expected in three years.”

To date, airlines moving fast and furious with NDC include American Airlines, Lufthansa, Qantas and Singapore Airlines.

Describing Aeronology’s tool as “very straightforward”, a third CTM said the live demonstration showed the different airline fares, including NDC fares and TMC fares immediately.

He opined that the product was “very good”, and would be useful, for the future. “Hopefully the platform would be able to help resolve the trouble we face with NDC refunds, which are more complicated,” he noted, adding that the product would probably be sustainable for the next five to 10 years.

Cairns forges connections with planners in other Australian cities

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Event planners were gifted a tree to revegetate Mabi forest, the habitat of tree kangaroos on the Atherton Tablelands.

More than 100 corporate meeting planners, incentive houses, PCOs, and DMCs attended the Cairns & Great Barrier Reef Business Events Regional Showcase last week.

The showcase took place in Brisbane, Sydney and Melbourne, on August 1, 3, and 4, where planners got to learn more about the business events capabilities of Cairns, and the surrounding Queensland region, from 20 team members from Tourism Tropical North Queensland.

Event planners were gifted a tree to revegetate Mabi forest, the habitat of tree kangaroos on the Atherton Tablelands.

Attendees were also gifted a tree to increase the habitat of tree kangaroos on the Atherton Tablelands in Tropical North Queensland as a thank you for attending the event.

Tourism Tropical North Queensland’s general manager of partnerships and events, Rosie Douglas, said: “Cairns has already hosted key conferences this year such as Cannes in Cairns and the Third International Indigenous Health and Wellbeing Conference which exceeded expected delegate numbers thanks to the choice of destination.”

The business events industry is also buoyed by the expansion of the Cairns Convention Centre, which adds 10,500m2 of meeting space including a rooftop banquet room and terrace, three new meeting rooms, an exhibition space, and plenary room.

“Accommodation, meeting spaces, restaurants and the Reef Fleet Terminal are all within walking distance in Cairns city which is just a 10-minute drive from the airport ensuring minimal requirements for transport,” added Douglas. There are also more than 2,000 tours available for pre- and post-event planning.

Prior to the pandemic, the business events industry supports one in five jobs in Tropical North Queensland.

“Each business event delegate is worth almost three times that of a leisure visitor and they help to fill our destination’s shoulder season, often returning with their family as a leisure visitor to enjoy our diverse natural tourism experiences,” added Douglas.

BestCities Global Alliance and GainingEdge extend partnership

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From left: Jon Sivertson; and Edward Koh

BestCities Global Alliance and GainingEdge have renewed their management contract for another three years.

Recognising the expertise and value that brings to the table, BestCities Global Alliance embraces this renewed contract, affirming their shared vision of unlocking the potential of collaboration and community in creating lasting positive impact through conventions and business events. GainingEdge has been managing the alliance since 2009.

From left: Jon Sivertson; and Edward Koh

“GainingEdge’s expertise in legacy and sustainability has empowered the Alliance to drive global impact for meetings and events. This has been vital for navigating through the unprecedented challenges posed by the pandemic,” said Edward Koh, chair of BestCities Global Alliance.

“As we embark on another three-year journey, we eagerly anticipate the endless possibilities that lie ahead, and look forward to achieving even greater accomplishments together.”

“We are delighted that our long-standing association with BestCities will continue for another three years,” said Jon Sivertson, CEO of GainingEdge. “Over time, GainingEdge has worked in synergy with BestCities growth and we are witness to its quest for impact and innovation as the world’s most enduring convention bureau alliance in the international meetings industry. We are proud to support this journey.”

Interprefy further enhances speech translation solution

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Aivia multiple spoken floor languages and two-way interpretation in live events

Multilingual meeting technology and services provider Interprefy has made improvements to its speech translation solution, Aivia.

Aivia’s translation abilities have been enhanced, where it can now support two-way translation and translate multiple spoken languages during live events and meetings, billed as a pioneering move for AI live speech translation solutions. This means that people can now both speak and listen in their preferred language using AI.

Aivia can support multiple spoken floor languages and two-way interpretation in live events

With this advancement, Interprefy becomes the first and only solution capable of supporting multiple spoken floor languages and bi-directional speech translation during live events and conferences.

Traditionally, AI speech translation systems have been limited to translating from just one spoken language – referred to as a ‘floor language’ – into many other target languages. Until this launch, AI was not suitable for multilingual conferences, training, and panels with diverse speakers.

Released in April 2023, Interprefy’s AI solution can translate live speech from 45 languages and regional dialects into AI-generated audio and captions in 74 languages. This includes all official UN languages, almost all official EU languages and the most spoken Asian languages.

Sentosa entices Indian MICE travellers with a host of fresh attractions

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A rendering of the Tipsy Unicorn, which will have event space for corporate gatherings

The Sentosa Development Corporation (SDC) in Singapore has inked a one-year Memorandum of Understanding (MoU) with Thomas Cook (India), and its Group Company, SOTC Travel respectively, during a Partners Appreciation Night held on July 28 in Mumbai.

With India a top source market for Sentosa, accounting for nearly a third of overseas visitors to Sentosa Island for 1H2023, the MoU will highlight the discoveries in Sentosa; and shore up Sentosa’s position as a top-of-mind destination.

A rendering of the Tipsy Unicorn, which will have event space for corporate gatherings

SDC will work closely with Thomas Cook and SOTC on activities such as product development, joint consumer promotions, as well as publicity to raise Sentosa’s profile in the Indian market, increase Sentosa’s capture rates of the India market, particularly in Tier 2 and 3 cities, and grow visitorship to and spend on Sentosa Island. Both Thomas Cook and SOTC will also curate exclusive packages that will feature Sentosa’s latest offerings.

Apart from the return of KidZania Singapore in 2024, the latest offering unveiled is the Shangri-La Group’s first standalone lifestyle and entertainment precinct, The Palawan@Sentosa, which soft-launched on July 26.

The new destination sprawls over 17,000m2, and features new leisure activities including HyperDrive, an electric go-kart circuit with gamification features; and UltraGolf, an 18-hole mini golf. Two new beach clubs, Splash Tribe, a family-friendly beach club with a sandcastle-themed wet-play zone and an infinity pool, and +Twelve, a terraced beach club boasting 12 cabanas with private plunge pools and a main pool with swim-up bar.

Joining the beach club scene on August 14 is Tipsy Unicorn Beach Club, multi-concept hospitality group The Tipsy Collective’s largest project to date. Occupying 1,765m2, Tipsy Unicorn Beach Club is a 500-seater venue with indoor and outdoor areas, offering private cabanas, daybeds and VIP lounges.

The only beach club in Sentosa to bring in live bands, Tipsy Unicorn will showcase state-of-the-art staging, lighting and sound systems. The venue is also suitable for corporate gatherings, social celebrations, and live performances.

On the business events front, SDC will continue to work closely with the Singapore Tourism Board through programmes such as the Singapore MICE Advantage Programme and In Singapore Incentives & Rewards, to bring corporates into Sentosa. Under the programme, SDC and its businesses offer a range of complimentary experiences in Sentosa for eligible events, across dining, attractions, thematic tours, and teambuilding experiences.

Teresa Ignacio joins Silversea as AVP of global guest services

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Silversea Cruises has appointed Teresa Ignacio as assistant vice president, global guest services.

Based in Miami, she reports to Massimo Brancaleoni, senior vice president of global sales, and will collaborate with each of Silversea’s regional managing directors to develop, implement and lead a global operational strategy across all Silversea contact centers.

She has over 25 years of experience, and previously oversaw the consumer managed services programme for an American multinational financial services corporation.

InterContinental Singapore appoints hotel manager and DOSM

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InterContinental Singapore has promoted Judy Koh to hotel manager and Fai Abdullah to director of sales and marketing.

With almost 20 years of experience in the hospitality industry, Koh brings a wealth of expertise to her role having begun her journey at IHG two years ago as the director of sales and marketing.

From left: Judy Koh and Fai Abdullah

She will work hand in hand with general manager, Andreas Kraemer to further enhance guest satisfaction, and will oversee all operational functions within the hotel.

Fai has served as the director of sales in numerous luxury hotels such as Fairmont, Swissotel and Marriott for the past 10 years.

In her new role, she will be responsible for leading the sales and marketing teams, driving revenue growth, and enhancing the hotel’s brand presence in the luxury hospitality market.

Euromic adds Xperience DMC to portfolio

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Jane Goh

Singapore-based Xperience DMC has joined euromic, a member-owned not-for-profit association of DMCs.

With the addition of Singapore, euromic now covers eight of the largest Asian economies, giving global meeting incentive planners a network to work within the region. This also brings euromic’s portfolio of DMC service operators to 52 destinations.

Jane Goh

Xperience was established in Singapore in 2018 by Jane Goh, Brian Yin and Gunther Homerlein, who aim to leave their guests with the sense that they had enjoyed the best that Singapore has to offer.

Xperience DMC has been rewarded with five continuous years of recognition in the annual Singapore Tourism Awards.

Work hard, play hard

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With borders now open, the Macau government and business events stakeholders have intensified their efforts to create more leisure tourism experiences – that can be built around corporate events and meetings – to lengthen the stay of business travellers to Macau.

As part of the diversification of its offerings, the Macau government has adopted a “1+4” plan. It refers to the ongoing development of Macau’s tourism and leisure industries but with an additional focus on four new industries – big health, high-tech, modern finance, and conventions and exhibitions including culture and sports.

Studio City is a Hollywood-inspired, cinematically-themed resort on the Cotai Strip

The “1+4” plan will clarify the development direction of some industries, and will also include the Cooperation Zone in Hengqin.

According to the Macao Trade and Investment Promotion Institute (IPIM), the city will host around 700 to 1,000 convention and exhibition events this year, up at least 40 per cent when compared to 2022.

Overall, the tourism sector has been off to a great start, with 200,000 visitors in 1Q2023, buoyed by business events such as a large-scale international corporate conference with over 10,000 attendees in April, and a 4,000-pax finance conference in May.

An IPIM spokesperson explained: “This is why we sent representatives to wave our flags at global events like UFI Global CEO Summit 2023, held in Portugal in February. We also attended UFI Asia-Pacific Conference last March to attract international organisers. So far, gaming expo G2E Asia 2023 has confirmed its return in July along with the UFI Asia-Pacific Conference in 2024; it’s the first time the conference has come back since its debut in Macau in 2008. These demonstrate their confidence in our future.”

Aside from promoting Macau on the global stage, IPIM also develops trade partnerships, as well as tie into event calendars to craft guided local tours suitable for corporates and event visitors.

Meanwhile, the Macao Government Tourism Office (MGTO) remains in charge of promoting incentive tourism, since it was transferred to the portfolio of the Secretary for Economy and Finance on February 1, 2021. To further develop the incentives sector, MGTO launched a Travel Stimulation Program.

Under the programme, MGTO provides approved applicants with appropriate destination support, such as souvenirs, cultural performances, half-day tours to experience the Historic Centre of Macao, and more.

In order to be eligible for the programme, corporate groups must include at least 25 non-Macau participants and stay for a minimum of two consecutive nights.

Aside from incentives, the programme also covers wedding tourism, student tourism, and sports tourism.

An aerial view of Macau (Photo by Macao Government Tourism Office)

The private sector has also stepped up efforts to court more international groups as visitors return.

Melco Resorts & Entertainment has currently secured around 10 international events – spanning from meetings to incentives – that will happen over the next six months. Groups vary in sizes, with the largest at around 900 pax.

Its spokesperson shared that more investments will be poured into its non-gaming activities, which aim to bring “world-class shows, art exhibitions, fun-filled family attractions, as well as modern and interactive cultural venues to Macau”. In line with this, Melco Resorts & Entertainment also launched Asia’s first-ever residency concert series.

Other fresh attractions include the opening of Melco’s own branded hotel, Epic Tower, and an all-year-round indoor waterpark in April, all of which are part of Phase 2 of Studio City.

Other projects in the pipeline include the soon-to-open W Macau, as well as new retail and F&B outlets. Upgrades will also Grand Hyatt Macau’s meeting and function facilities.

All of these facilities aim to attract local families and foreign tourists alike, complement Melco’s existing hospitality offerings and further boost the company’s MICE business,” the spokesperson added.

Meanwhile, event management and teambuilding planner smallWORLD Experience is currently rebuilding its team, much like many other businesses in Macau.

Its executive director, partner, Bruno Simões, told TTGmice: “The resumption of business activities only commenced two months ago. Numerous operators, such as restaurants, transportation companies, and event service providers are still grappling to meet current demand.”

Regardless, he is optimistic of Macau’s business events future, adding that he plans to “begin promotional campaigns during the upcoming summer season.”

Although the industry has been down, we are confident that brighter days are ahead. We are currently in the process of healing our wounds, and eagerly await MICE recovery this summer. Let’s stay positive and keep pushing forward!” Simões said.

Discova Japan names Takahiro Kondo as regional contracting manager

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Discova Japan has appointed Takahiro Kondo as the new regional contracting manager, stationed in Tokyo, Japan.

He brings a wealth of expertise and experience in the travel industry to the company, having worked for many years in various capacities, including product development, contract management, and supplier relations.

In his new role, Kondo will be instrumental in driving innovation, developing new travel products, and cultivating strategic partnerships with local suppliers.

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