AUSTRALLA Melbourne
Melbourne’s momentum for events is translating into a solid calendar for bookings this year, thanks partly to a successful AIME event in 2022 that effectively played a key role in kickstarting the industry.
“I think 2023 will definitely be strong. We (currently) have 60 events on the books for 2023, said Julia Swanson, Melbourne Convention Bureau’s CEO. Major events include the Rotary International Convention, the largest convention of its nature held in Melbourne with some 17,000 delegates from over 200 countries.
Sydney Opera House, Sydney
What’s also helped MCB’s success story is the fact that some 70 per cent of its business comes from the associations sector, which Swanson said has been a steady market as US and Europe reopened months before other markets.
“There are still a lot of associations, corporate and incentives making decisions for 2023 and 2024. But we are definitely on a very strong upward trajectory. I believe we have A$386 million worth of bids underway for events through to 2028. That is an incredibly strong pipeline,” she added.
The positive outlook is echoed by what local event planners like Georgie Stayches, chief engagement officer at Fetching Events & Communications, are seeing.
“(For us), 2022 has been one of the biggest years we’ve probably had in 13 years of business and 2023 is already shaping up to be just as big, if not bigger,” said Stayches.
“Business has come back with a vengeance, which brings its own challenges but it’s certainly (looking) very healthy.”
Stayches also observed that the industry’s staffing and service standards issues have improved in recent months, although the much shorter lead times for bookings could stay for a while.
“I had an event confirmed last week for next week. My gut feeling is this is not necessarily (just) a Covid thing where people need to feel safe as the event gets closer. I think people’s behaviours have changed, whether it’s how they eat out or book their holidays. That 12-month planning cycle has gone out the window,” she added. – Adelaine Ng
Sydney
Business Events Sydney (BESydney) is forecasting a significant year with a number of confirmed events like the FIFA Women’s World Cup, World Pride Festival, and South by Southwest tech conference.
This comes off the back of a strong 2022 that saw the city host more than 30 global meetings, including the 20th International Conference on Soil Mechanics and Geotechnical Engineering that welcomed 900 delegates from 70 countries.
Sydney also announced last November it won 14 bids in two months, with a combined direct expenditure of A$40 million, adding to Sydney’s business events pipeline through to 2029 with 85 global and national events.
“That said, there are still a number of markets to recover,” said Kristian Nicholls, executive general manager client engagement, BESydney.
“The global association market is strong and it will be a record year for us (but) the global corporate and incentive market is still in recovery so it’s definitely a transition year for Sydney,” he continued.
Sydney is also establishing three innovation precincts in technology, medical and health, and a “brand new city being built around our new airport that will be opening end-2026,” added Nicholls.
But while Sydney is starting to see markets out of South-east Asia return, it is India that has emerged.
“The international market is nowhere what it used to be, but the first to come back in any sort of volume is the incentive market out of India,” said Matthew Talbot, director of sales and marketing, Hyatt Regency Sydney. “In 2019, we would get one or two Indian groups in a quarter but now we’re talking every other week. We’re also getting a lot more enquiries from Singapore.”
Talbot also said the hotel has forecast to still rely on the domestic market for the first six months of 2023 before seeing a more buoyant return of international business. – Adelaine Ng
INDONESIA Bali
Business event players in Bali are all smiles thanks to the promising outlook for 2023.
Oriol Montal, general manager of The Westin Resort Nusa Dua, Bali & Bali International Convention Centre, said that the property has received a similar number of business leads for 2023 when compared to 2019, with bookings from December 2022 to March 2023 looking “strong”.
rice terraces in Bali
Similarly, Vincent Guironnet, general manager of The Apurva Kempinski Bali, told TTGmice that demand from corporate incentives from South-east Asia and Australia have increased.
Melali MICE is also reporting similar positive signs, where the company handled 25 events in 2022, a 25 per cent increase from 2019.
“This will generate higher revenues and profit margins, which is a sign that the business has fully returned to pre-Covid levels,” said I Ketut Jaman, Managing Director of Melali MICE.
And with China’s reopening, Ketut projects that Chinese business travellers will dominate arrivals to Bali in 2023.
However, the Bali Nusa Dua Convention Centre will be focusing on the domestic market – comprising MNCs in Jakarta and association meetings – for 2023, as seat capacity is still an issue, stated the centre’s president director Riyanthi Handayani.
Jeanie Anawangwulan, CEO of JP Pro Bali, concurred, pointing out that domestic opportunities will be even greater because 2023 is when political parties will hold many events. “We have mapped out at least 132 events that will happen in 2023,” she said. – Tiara Maharani
Jakarta
Jakarta’s business event players are confident that the industry will continue to grow and recover strongly in 2023.
The optimism is based on data from the Indonesian Exhibition Companies Association (IECA), where the number of exhibitions held in 2H2022 – which was when permits were issued – totalled 168.
For Jakarta Convention Center (JCC), the venue is 70 per cent booked up until October 2023, said Hosea Andreas Runkat, chairman of the IECA and director of JCC.
Things are also looking up for Alcor MICE, and event sizes are getting bigger with an average of 500 to 3,000 pax, said Jim Tehusijarana, director of holding company Alcor Prime. In 2H2022, Alcor MICE was averaging four events every month.
Jakarta will also play host to several events such as the FIFA U-20 World Cup, and ASEAN-related events as Indonesia is ASEAN chairman in 2023.
AI Nyoman Sarya, vice president operations Singgasana Hotels & Resort, is confident that business in 2023 will improve by 30 per cent when compared to 2022.
For Reza Abdullah, president director & CEO of Royalindo Convention International, said that 2023 will be more interesting as the market will not be dominated by government events like 2022, which means that there are “opportunities to reap better profits”. – Tiara Maharani
JAPAN Tokyo
Business events specialists in Tokyo are juggling multiple RFPs that have swept in as soon as reopening signs emerged for Japan in August, with interest and enquiries surging after entry barriers were lifted on October 11.
Shinichi Sawa, secretariat of DMO Roppongi and a representative of Grand Hyatt Tokyo, said his hotel has been getting a daily average of 10 RFPs since the reopening date was announced in September, and international meetings, conventions and incentives have resumed very swiftly.
Showa Memorial Park in Tachikawa, Tokyo
The intense demand for Tokyo is no surprise, opined Shota Fukami, a travel consultant with DMC Beauty of Japan (BOJ), as the capital region is often the first destination that comes to mind when companies consider Japan for their events.
“Many DMCs, not just ours, are very busy responding to client requests and enquiries,” Fukami said, adding that the bulk of RFPs received by BOJ come from the US and Europe, with some from Hong Kong.
TAS Co., a Tokyo-based DMC, is working on confirming several projects with Indonesian clients that were postponed during the pandemic; these are likely to take place in 2023.
As halal facilities are easily accessible in major cities like Tokyo, TAS Co.’s sales and marketing officer, Agusta Dwi Lawriko Ridzwan, said the destination is a hot favourite among his Indonesian clients.
Fukami noted that present demand is blurring the lines between off-peak and peak travel seasons, creating a valuable opportunity for DMCs to demonstrate Tokyo’s year-round appeal.
While the peak seasons for inbound travel used to be March and April in spring, and October and November in autumn, events have returned since August 2022.
Fukami believes that it is up to DMCs to create itineraries across seasons to encourage clients to hold their events outside of peak periods.
“Offering a variety of itineraries different from what clients were used to pre-pandemic also creates a chance for us to introduce lesser-known areas in Tokyo.
“Most foreigners are not familiar with the regions beyond the Tokyo city centre. They may not have heard of places like Tama region or Hachioji city, so we can promote experiences in these areas and change their perception of the Tokyo metropolis as a MICE destination,” he said.
Fukami’s observations coincide with Tokyo Convention & Visitors Bureau’s move to play up business-events-ready destinations across Greater Tokyo.
Yuka Murata, representative of Business Events Tokyo, told TTGmice: “There is more than just the familiar city centre of Tokyo for events. There is so much to do and experience across Tokyo.
“By educating planners on the versatility of the Tokyo Metropolis, we will not only inspire programmes to offer more variety, but also encourage longer stays in the city, and drive more tourism revenue deeper into the surrounding communities.” – Karen Yue
Tourism Management Institute of Singapore (TMIS) has appointed Steven Chua as its chief executive officer.
Chua has amassed 30 years of experience and expertise in the hospitality and tourism industry. His forte in grooming and developing talents for the industry was evident during his time at Temasek Polytechnic and SHATEC.
In his tenure at Sentosa Development Corporation, he led in the development of Tourism Academy @ Sentosa to upgrade visitor experience on the resort. He was previously president & CEO of SHATEC, and established SHATEC Institutes Macau.
Accor has announced changes to its senior operations leadership team to bring increased expertise and focus to Accor’s operations across Australia, New Zealand, French Polynesia and Fiji.
Scott Boyes has been appointed senior vice president hotel operations, Pacific North. Having worked in Accor operations for 28 years, he will be responsible for hotels under management agreements in the newly designated Pacific North region, which will include New South Wales, Australian Capital Territory, Queensland and Northern Territory.
From left: Scott Boyes, Adrian Williams, Danesh Bamji, and Marcus Hanna
Adrian Williams has been named senior vice president hotel operations, Pacific South, and will be responsible for Accor’s Premium, Midscale and Economy hotels in the newly designated Pacific South region. He has over 30 years of hotel operations and senior leadership experience.
Danesh Bamji is the new vice president franchise, Pacific. He will leverage Accor’s brand, marketing, sales, customer engagement, digital and loyalty strategies as well as the delivery of Accor’s systems, tools and resources.
Marcus Hanna has been appointed vice president operations Pacific, Sofitel, MGallery and Emblem. He has over 18 years of experience with Accor, and his most recent role was as managing director for Fairmont Singapore and Swissôtel The Stamford.
The Tourism Congress of the Philippines (TCP), the private sector consultative body assisting the government in developing and implementation of tourism policies, has elected Bob Zozobrado as its president.
He was previously chairman of PATA Philippines Chapter.
From left: Marilou Ampuan, James Montenegro, Bob Zozobrado, Margie Munsayac, and Rolando Canizal
Other elected officers for the two-year TCP term 2023-2024 include executive vice president James Montenegro; vice president for Luzon, Rolando Canizal; vice president for Visayas, Peter Tay; vice president for Mindanao, Marilou Ampuan; treasurer Margie Munsayac; among others.
Marc Selinger has been appointed general manager of Meliá Chiang Mai which opened in April 2022.
Having been with Meliá Hotels International for the past seven years, he was previously acting general manager and hotel manager at Meliá Hanoi in Vietnam, and the director of operations at Meliá Yangon in Myanmar.
Destination Gold Coast is diving head-first into the new year with a total of 146 events in the city’s business events pipeline worth some A$200 million (US$140 million) between now and 2030.
Bids secured include two confirmed international events, the 17th World Federation of Chiropractic (WFC) Biennial Congress in 2023, and the 74th Annual International Communication Association (ICA) Conference in 2024, which were secured with the support of Tourism Australia’s Bid Fund Program and Tourism Events Queensland’s Business Events Acquisition and Leveraging Fund.
The many events will contribute to the city’s growth as a knowledge economy hub; Surfers Paradise pictured
Marking their first time to Australia in 18 years and the very first time being hosted on the Gold Coast, the 17th WFC Biennial Congress will attract 1,000 delegates over four days from October 11 -14,2023, who will convene at the Gold Coast Convention and Exhibition Centre Exhibition and Convention Centre.
Meanwhile, the 74th Annual ICA Conference was initially secured in 2020 but the event went virtual due to the global pandemic. Destination Gold Coast re-bid for the conference to be hosted June 19-24, 2024, and was selected to host 3,000 delegates from over 80 countries including the US, Germany and Japan.
Destination Gold Coast also partnered with the Gold Coast Convention and Exhibition Centre and successfully won an international bid for Society for Eye Research (ISER) 2023 which will add another A$3 million to the city’s economy.
Destination Gold Coast’s head of business events, Selina Sinclair, said demand for hosting business events on the Gold Coast has increased significantly over the past 12 months.
“In addition to our incredible climate, coastal location and sun-drenched lifestyle, a significant investment in infrastructure has been made over the past two years which is seeing the Gold Coast’s profile as a business events destination continue to grow,” Sinclair said.
“The Gold Coast is attracting scientists, engineers, inventors, entrepreneurs, and creatives of every kind. With companies pouring capital into investment, ideas, entrepreneurship and innovation are flourishing across a wide range of industries.”
Lionel Ferrari takes on the role of general manager of Anantara Koh Yao Yai Resort & Villas in Phang Nga province in Thailand.
With more than 15 years of hospitality experience in the Seychelles, he will oversee all operations for the new property. He was previously the general manager of Maia Luxury Resort and Spa in 2017 where he overlooked the rebranding of the property to Anantara MAIA Seychelles Villas.
Ferrari is also fluent in four languages: French, English, Italian and Spanish with conversational Portuguese and Seychellois Creole also in the mix.
Investment to help underpin user-experience, data & reporting, sustainability and myCWT platform enhancements
CWT has revealed its 2023 product investment focus, where a US$90 million capital raise – issued in a private fundraising among its shareholders – will help to accelerate growth, expand its competitive advantage, and broaden value for its customers.
For 2023, CWT will continue expanding the features and functionality of its myCWT platform and increase automation to create an even better user experience. Platform investments will concentrate on enhancements that simplify and provide a more tailored experience for travellers and travel arrangers and harness the value of data through insight solutions for travel managers.
Investment to help underpin user-experience, data & reporting, sustainability and myCWT platform enhancements
Investments will also be channelled towards customer business priorities like sustainability, traveller well-being, and inclusivity, enabling a more values-based approach to travel programme management. Related capabilities introduced in 2022 include real-time carbon footprint indicators, non-binary profile fields, on-trip connectivity, and traveller tracking systems.
Streamlining interactions in the myCWT messaging channel through further application of smart technologies like chatbots and artificial intelligence (AI) for seamless connection of self-service and human connection remains key, along with delivering new savings opportunities via price optimization and broadening access to global new distribution capability (NDC) content.
The first of a two-part series analyses sustainability efforts in air travel and points to alternatives
Air travel is experiencing a period of growth after a tumultuous three years due to the pandemic, and is expected to rebound stronger than ever with an emphasis on sustainability, according to a recent report by BCD Travel.
The key component to the future of air travel lies in sustainability – both environmentally and financially. A BCD survey of travel buyers worldwide revealed that almost two-thirds of travel managers rate environmentally sustainable travel as very or extremely important. Travellers echo a similar sentiment. Consumers, governments and regulators are calling for more sustainable air travel, and airlines have answered with roadmaps towards achieving net-zero carbon emissions by 2050.
The first of a two-part series analyses sustainability efforts in air travel and points to alternatives
Sustainable Aviation Fuel and its challenges Many airlines are investing in sustainable aviation fuel (SAF), which offers the most practical immediate solution for reducing air travel’s carbon footprint. SAF refers to renewable fuels or fuels made from waste that meet certain sustainability criteria. Although aircraft are currently allowed to fly with up to 50 per cent blended SAF, the full adoption of SAF is still a long way off. SAF accounted for less than 0.1% of total aviation fuel consumption in 2020, but airlines are committing to increasing their SAF use in the future.
BCD and Delta Air Lines signed the first-ever SAF agreement for a travel management company to address emissions from BCD employee travel. Corporate travel programmes are also exploring SAF with a small but growing number committing to its use.
SAF provides some immediate relief and enables aviation to reduce its environmental impact. But the availability and cost associated with SAF have airlines pursuing other alternatives including hybrid-electric, fully electric and hydrogen-powered flights. Although still some years away, these can reduce emissions and may even offer emission-free flights.
Evolution of rail travel Rail also plays a role in sustainable travel and is being increasingly considered as an option for shorter trips. Several large markets already have high-speed electric-powered rail, which offers a greener and sometimes faster way to travel between city centres compared to air travel. Using a combination of air and rail is another way to reduce travel’s carbon footprint. Delta is now offering its Air + Rail train connection programme in Europe to provide onward train connections from stations located in airports.
“Sustainable business travel goes hand in hand with sustainable aviation. However, addressing the carbon emissions generated by aviation, particularly in light of the sector’s forecast growth, remains one of the greatest challenges in the quest for net-zero,” said Olivia Ruggles-Brise, vice president of sustainability at BCD.
“In the meantime, however, each business traveller can play a part in the future sustainability of aviation. We can all critically evaluate the need for each flight taken and look for sustainable options such as flying on new aircraft, selecting direct routes or travelling in the economy cabin. The future of aviation lies in purposeful travel that maximises value and minimizes impact.”
Click here to read the BCD Travel’s first future of air travel report. The second future of air travel report is set to be published later in 2023.
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