Cebu City is ready for business events; The Magellan's Cross Pavilion at Plaza Sugbo pictured
Business events are steadily returning to the Philippines, buoyed by the huge and hungry domestic market, with a smattering of foreign groups.
Tourism Promotions Board’s (TPB) deputy chief operating officer Charles Aames Bautista told TTGmice on the sidelines of the Philippine Tour Operators Association (Philtoa) event that there the country was now welcoming more domestic exhibitions, bleisure trips, as well as incentive trips from the pharmaceutical and insurance industries, like the recent group of 500 pax from AXA Philippines.
Cebu City is ready for business events; The Magellan’s Cross Pavilion at Plaza Sugbo pictured
According to Bautista, TPB will support over 200 business events by year-end, of which around 80 are international events. To that tune, after two-year hiatus, Philtoa’s Philippine Travel Mart will also resume this year.
He shared that TPB has also cast a keen eye on Business Process Outsourcing companies, another sector that is big on incentive trips, and is also working to incentivise the film industry to shoot in the Philippines as a film’s cast or crew alone can number up to 200 pax, similar to the size of a business events group.
Fe Abling-Yu, Arfel Travel and Tours president, is also seeing signs of recovery, with business events now comprising 80 per cent of her total travel agency business, and nearing 2019 levels.
She observed that a number of companies have shelved overseas business events in favour of domestic destinations like Clark, Boracay, Cebu and Bohol to help support the country’s economy. Lesser-known destinations like Morong in Bataan province also offers good conference facilities, having recently hosted a government-related conference.
Bruce Winton, Marriott International’s multi-property vice president in the Philippines, added: “An interesting trend to watch for now is how changing workplace dynamics will translate into periodic gatherings.
“As many businesses shift more permanently to hybrid or work-from-home roles, periodic, quarterly or annual get-togethers may just become more important.”
For Marriott properties in the country, Winton shared that corporate meetings have started to recover, and that year-end activity is “on track to match 2019 volumes”. He forecasted that next year’s recovery will be even more “significant”.
There is also a lack of universal standards when it comes to corporate sustainability
With borders open and economic recovery a priority, regional corporate travel managers (CTMs) are having to put more employees back on the road while balancing sustainability.
According to a senior CTM in a global financial institution, the challenge was the lack of a “world standard for carbon offsets”, and airline partners such as Cathay Pacific, Japan Airlines and Singapore Airlines having different policies on sustainable aviation fuel (SAF).
There is also a lack of universal standards when it comes to corporate sustainability
The senior CTM added: “Business trips are resuming. It’s about building back the business, meeting clients and management travelling in the region to meet staff.”
Aircraft are full, he commented, because business owners were prepared to pay high airfares not to lose business opportunities.
He pointed out: “Our regional travel policy has changed to improve traveller wellness, not compromise on comfort and (budget) limits have gone up to retain employees.”
Meanwhile, the regional CTM of a US pharmaceutical company said travel was back to about 50 per cent with no more travel restrictions and only personal consideration on destinations.
“Travel to Singapore is back with a vengeance,” he shared, adding that “if an employee has to travel and if the budget is available he or she will”.
He added that while the company was not asking its TMCs for travel and meeting sustainability reports yet, it was a matter of time as the issue is now on the radar.
Benson Tang, executive director of Corporate Travel Community (CTC), and organiser of the CTC Summit and Sustainability Expo in Singapore on November 3, told TTGmice that sustainability in corporate travel is a hot topic, and will be this year’s theme.
“Travel is a big carbon emitter and the summit will field experts and CTMs to speak about it,” he said.
The summit, Tang added, will also address topics such as SAF and how to tender for it, standards for measuring carbon emissions, and looking at petrol versus electric vehicles for ground transport tenders. There will also be an exhibition, which will “focus on suppliers with green initiatives”.
the report reveals significant levels of hopefulness amongst corporate travel managers as
Meetings, events, travel and hospitality technology provider Cvent has recently released its Cvent Travel Managers Report which provides in-depth insights into current corporate travel trends and activity across regions.
The report reveals significant levels of hopefulness among CTMs
For Asia-Pacific, findings include:
Corporate travel managers expect their organisations’ travel volume to increase: 67% of respondents expect travel volume in 2022 to eclipse the levels of 2019, the last full year before the Covid-19 pandemic began.
The survey revealed that 85% of corporate travel managers are currently sourcing hotels for their organisation’s travel programmes and most of them expect their organisations’ travel spend to increase significantly in 2022.
Travel managers are sourcing across borders: Almost 65% travel managers say they’re sourcing internationally, both within and outside of Asia, with those in China (79%) and Singapore (66%) the keenest.
A significant rise in travel budget is anticipated: 76% of respondents expect their firm’s business travel budget per trip to increase in 2022, compared to spend levels of 2019.
Travel managers are looking for flexibility from hotels more than ever: About 61% of respondents say dynamic pricing is the most important part of their travel programme in 2022.
Travel managers have become more interested in dual or dynamic rates: A majority (84%) of respondents across all markets surveyed say they’re requesting dual or dynamic prices during their 2023 RFP negotiations. These strategies could open new doors for hotels, giving them the opportunity to vary pricing based on factors such as demand, availability, and customer loyalty.
Interestingly, the report also revealed significant levels of hopefulness amongst CTMs, as organisations look to get their employees back on the road to engage with their clients and prospects face-to-face to fuel their growth.
MIM @ MBEW 2022 is ready to promote Malaysia as a global business events destination; WTC Kuala Lumpur pictured
The Meet in Malaysia @ Malaysia Business Events Week (MIM @ MBEW), initiated by the Malaysia Convention & Exhibition Bureau (MyCEB), will return from August 29 to September 1, 2022.
Held at the World Trade Centre (WTC) Kuala Lumpur, the seventh edition is expected to welcome more than 700 delegates, international speakers and buyers, association executives, industry partners, and stakeholders.
MIM @ MBEW 2022 is ready to promote Malaysia as a global business events destination; WTC Kuala Lumpur pictured
Themed Reshaping Business Events, conference topics will focus on diversity, equity and inclusion, sustainability and UNSDG, and talent pool, among others. Speakers will represent key international business events associations such as ICCA (International Congress and Convention Association), PCMA (Professional Convention Management Association), and Global Association of the Exhibition Industry (UFI).
A Memorandum of Cooperation (MoC) signing, between Malaysia and Indonesia Industry stakeholders, will also be held, shared MyCEB’s CEO Abdul Khani Daud.
There will also be a B2B exhibition, sustainability workshops, and a business strategy roundtable happening on the sidelines. Efforts have also be made to go sustainability, which includes minimising food waste, avoiding single-use plastics, upcycling event collaterals, and working with NGOs for a food drive initiative.
In addition to inviting and organising local buyers pavilions to visit Food Expo Trade Zone and Hong Kong International Tea Fair for businesses, the HKTDC also arranged more than 700 virtual business matching meetings for buyers
Four major business events in Hong Kong – organised by the Hong Kong Trade Development Council (HKTDC) – saw the participation from more than 1,000 exhibitors and attracted over 430,000 visitors, highlighting the importance of Hong Kong in global trade.
First, The International Conference of the Modernization of Chinese Medicine and Health Products was held in a hybrid format under the theme Innovative Drug Development and Clinical Research in Chinese Medicine. It featured 17 keynote speakers from all over the world, who discussed research results and shared successful case studies integrating Chinese and Western medicine.
HKTDC invited local buyers to visit Food Expo Trade Zone and Hong Kong International Tea Fai
The conference was organised by the Modernized Chinese Medicine International Association, together with the HKTDC and eight scientific research institutions.
Meanwhile, the three exhibitions include The HKTDC Food Expo, HKTDC Home Delights Expo, HKTDC Beauty & Wellness Expo and HKTDC Hong Kong International Tea Fair.
Numerous group pavilions participated at this year’s Food Expo through local representatives. From Mainland China, the Agricultural Trade Promotion Center, Ministry of Agriculture and Rural Affairs, Guangxi Zhuang Autonomous Region and Chongqing Municipality presented local specialities and shared culinary cultures, along with the Aomori Prefecture of Japan, the Japan External Trade Organization and Indonesia.
The HKTDC and the Aomori Prefectural Government of Japan also signed a Memorandum of Understanding (MoU) to carry out economic exchange programmes in the future. Besides expanding bilateral trade and investment, the MoU will also strengthen the economic partnership and create new business opportunities.
The Trade Zone of the Food Expo and the Hong Kong International Tea Fair also targeted industry and trade buyers. In addition to inviting and organising local buying missions, the HKTDC also arranged more than 700 virtual business matching meetings. Exhibitors and buyers could also continue to schedule and conduct more online meetings through Click2Match within seven days after the physical exhibitions.
SchlueterThere are many technology solutions out there that we are ready to bring to the market to push the events industry forward, however the time required to properly execute and implement some of these is limited
Australian event technology curator Sprintr is shifting its focus to smart events – a market the company believes will grow – and away from hybrid and virtual formats.
Differentiating the forms of events, Chris Schlueter, Sprintr’s director of business & innovation, said: “Hybrid events are live and streamed to a virtual audience. Smart events cover a more diverse technology stack. A smart event is one which uses digital technology to enhance the experience.”
Schlueter: the pandemic has challenged technology providers to quickly develop technologies to suit the needs of the industry
However, to develop more smart events, Sprintr acknowledges the need to manage expectations of what can be achieved with virtual and digital solutions.
“In the conference world, it was alright to do a 60- or 90-minute session where people would sit in a boardroom and expected to pay attention until the session ended. You can’t do the same with digital events,” he said.
Although organisers can replicate some elements of a live event into a virtual environment, Schlueter advised that both events need to be approached differently to maximise attendee engagement and overall value due to dwindling attention spans.
For a smoother transition to smart events, Sprintr educates its customers on how to run effective digital events through face-to-face meetings during the planning process, newsletters, blog posts, and industry publications.
Sprintr’s smart events approach is a departure from its pre-pandemic bread and butter, where 80 per cent of business came from kiosk registration and the rest from event apps. Focusing on curating event technology solutions has enabled the company to emerge stronger from the pandemic.
Schlueter added that Sprintr’s strong partner network was also instrumental in its successful pivot.
“We had partners that began releasing digital products that our existing clients needed to interact with their virtual audiences. (By being a curator), this allowed us to ensure that the best possible solutions are delivered to our clients based on their needs,” he said.
While the marketplace is flushed with quality event technology products, Schlueter said there are challenges in implementing them.
“There are many technology solutions out there that we are ready to bring to the market to push the events industry forward. However, the time required to properly execute and implement some of these is limited. The pent-up demand for in-person events means shorter lead times. This, compounded with the skills shortage, means we are focused on delivering exceptional experiences right now, before we look to the future of smart events,” he elaborated.
Pre-pandemic, Sprintr was in the kiosk registration and event apps business
Looking ahead, Schlueter sees a bright future for event technology in the metaverse, especially for clients with “big dreams and big budgets”.
He pointed to Malaysia’s QNet convention, a metaverse event that took place in October 2021. It drew 500,000 attendees from 50 countries to a virtual 3D stadium and stage, demonstrating the technology’s reach and depth.
He also suggested that medical conferences can benefit from delivering content in the metaverse. For example, convening heart surgeons can utilise new technology to study a 3D model of a patient’s heart in a virtual space, allowing them to scale it up, dissect and examine its functions. Such technology offers a new learning style, and brings another level of immersion to attendees.
The Flexi Group is launching as the largest operator of flexible workspaces in Asia-Pacific, merging regionally-recognised brands the Hive, Common Ground and The Cluster under one umbrella.
With this merger, The Flexi Group will boast a portfolio of 45 locations across 12 cities and nine countries including Hong Kong, Singapore, Malaysia, Australia, Thailand, Taiwan, Vietnam, the Philippines, and Japan.
The Hive Carpenter Lounge in Singapore
This first merger, in a series of planned consolidation activities, is supported by investment from Singapore-based Catcha Group and Malaysia-based Emissary Capital.
Chris Edwards, CEO of The Flexi Group, stated one of the key reasons for the move is because “the pandemic has changed the way the world works, with businesses of all sizes shifting their workplace strategies towards flexible solutions, employee wellbeing, and collaborative spaces”.
The Flexi Group will also take an asset-light approach to its real estate ventures, partnering with landlords on joint ventures instead of taking on large rental agreements. Their landlord partners in Asia include Chinachem Group in Hong Kong, Petronas in Malaysia, Central Group in Thailand, Ortigas in the Philippines and Hirsch and Faigen in Australia – with more to come in the next few months.
Edwards elaborated: “(Landlords) work with us to help engage the tenants in their buildings, offering them access to best-in-class events, flexible work solutions and bookable meeting and event spaces. Asset owners can also unlock revenue potential as our partners see increased returns of up to 30 per cent vs a traditional lease structure”,
Alongside their landlord partners, The Flexi Group will continue to expand their three brands across the region with multiple new locations set to open in Australia, Malaysia, Thailand, the Philippines and Singapore over the next 12 months.
“Our multi brand for a multi-demographic approach is unique in the region. This strategy gives us the opportunity to partner with landlords across a variety of asset classes across Asia and Australia. With our multiple brands targeting a different market segment across a variety of industries, we will see exponential growth and are forecasting to grow by up to 100 locations in the next three years,” Edwards said.
Malaysia’s minister of tourism, arts and culture Nancy Shukri has appointed Ong Hong Peng as the new chairman of Malaysia Tourism Promotion Board effective August 4, 2022.
Having began his service in the government sector in 1981, Ong has held multiple appointments in the Ministry of Tourism, Arts and Culture.
In his new role, Ong will work closely with the management and officers of Tourism Malaysia, the Ministry of Tourism, Arts and Culture, the tourism trade industry and the media to reinvigorate the tourism industry and place Malaysia as a safe and preferred holiday destination.
Javier Laforgue will take on the role of executive vice president, travel unit & managing director, Asia-Pacific. He will oversee Amadeus’ business across the region and will be based in the Singapore office.
Bringing more than two decades of travel industry knowledge to Asia-Pacific, he has extensive experience in various senior management roles across Amadeus. His most recent position was global head of air distribution.
Macau is staying active in the business events scene, and continues to induct new event spaces, develop fresh attractions, as well as expand her stable of hotel rooms through property expansions.
One major project in the works is the Galaxy International Convention Center. The venue features a 10,000m2 pillar-less exhibition hall, a 4,000m2 conference hall, and a 16,000-seat Galaxy Arena for concerts and sporting events.
ZIPCITY combines the thrill of ziplining with an audiovisual experience
Directly connected to the convention centre will be the Andaz Macau, set to open soon with over 700 rooms and suites. Also in the pipeline is the 483-suite Raffles at Galaxy Macau.
All three builds are part of the Galaxy Macau expansion plans. Although construction has been completed, their openings will largely depend on how the pandemic situation plays out.
Nearby in Cotai, Studio City’s phase two expansion is also happening.
Once complete, approximately 900 hotel rooms will be added – one of which is a W hotel – alongside a state-of-the-art business events venue, and attractions such as the Super Fun Zone – a four-storey family-friendly entertainment facility – and an indoor water park.
More hotel rooms will join Macau’s portfolio via the Treasure Island Resort World Hotel. Facing Nam Van Lake, the property will boast 600 hotel rooms and a five-storey shopping and entertainment complex.
According to a Macao Government Tourism Office (MGTO) spokesperson: “These new developments will provide Macau with the necessary infrastructure to work towards the goal of deepening “tourism +” cross-sector integration, including “tourism + MICE”, “tourism + sports”.
“This will take the city’s tourism industry to the next level, fostering related sectors and diversifying the destination’s offerings, to attract different profiles of visitors for longer stays and more spending.”
Earlier in April, MGTO also unveiled a promotional campaign – titled Experience Macao, Unlimited – which will sport different themes each month. The most recent theme in June was gourmet food, reflecting the Creative City of Gastronomy recognition by UNESCO.
A spokesperson from the Macao Trade and Investment Promotion Institute (IPIM) shared that the organisation will help planners to “enrich local itineraries” that revolve around various themes.
For now, as Macau patiently waits for borders to open, the various hotels continue to reinvent and revamp their offerings to stay competitive.
Grand Lisboa Palace Resort’s Jardim Secreto event venue
For instance, Grand Hyatt Macau has been revamping its F&B menus that utilise seasonal or organic ingredients due to the increased emphasis on wellness.
A hotel spokesperson added that the Grand Hyatt Macau also provides “hybrid meeting solutions” with the latest event technology for meetings as small as 10, up to large conventions of over 1,000 people.
The Londoner Macao, which opened in 2021, is also waiting to unveil its 6,000-seater multipurpose arena for big conferences and concerts, as well as a 1,700-seat Londoner Theatre.
For now, to capture the hybrid events market, Sands China has unveiled the Smart Stage at The Londoner Macao, an Extended Reality (XR) studio.
Smart Stage offers professional broadcast quality live-streaming capability and hologram functionality. Unlike the classic ‘green screen’ environment, XR allows presenters to interact with real-time visual markers to deliver a more authentic experience.
Within the 1,400m2 venue, the backdrop, floor, and stage lighting can all be customised, designed and operated to suit an organiser’s requirements, shared general manager sales and marketing at t the Sheraton Grand Macao, Cotai Central and The St. Regis Maca, Daniella Tonetto.
On the activities front, “many of the integrated resorts have begun diversifying and revamping their products to further differentiate themselves,” general manager for Hong Kong & Macau at global agency MCI, Olinto Oliveira told TTGmice.
For example, Lisboeta Macau lures younger travellers with its H853 Fun Factory, a one-stop retail-tainment space that includes exhilarating attractions such as the 388m-long ZIPCITY Macau, first-ever indoor skydiving centre GoAirborne, and various art exhibitions.
In mid-2021, Studio City opened a waterpark which Oliveira opined will make a “big splash” with groups in the summer months. The resort is also home to Legend Heroes Park – the city’s first tech-based VR theme park.
Oliveira confidently stated: “Overall when the time comes for major events and conferences to return to the city, visitors will certainly be pleasantly surprised to find that the city has been hard at work ensuring that the destination continues to be a premier location for unforgettable experiences.”
A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.
The five-star property excels in backing its expansive facilities with seamless service and personalised attention, setting the benchmark for luxury in Bangkok.