Asia/Singapore Monday, 29th December 2025
Page 356

Discova leads as first DMC to offer airport lounge

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Destination specialist Discova will open its first lounge in Ngurah Rai International Airport, Bali, Indonesia on July 1, becoming the only DMC to offer such a facility.

An agreement with the airport will allow Discova to operate the lounge until 2027, with potential to extend after.

Discova opens its first lounge in Ngurah Rai International Airport on July 1

Peter Christiansen, regional manager for Thailand, Indonesia, Malaysia and Laos, said: “Ever since Discova opened in Bali seven years ago, we have wanted to improve the way in which visitors here are welcomed, to immediately immerse them in the warm and friendly atmosphere that has made the island so famous and loved. We want to make it memorable right from the get-go, and offer a completely smooth and stress-free arrival experience.”

Upon arrival, guests can enjoy a drink and chilled towel at the lounge. The driver or guide will meet and escort them to the private parking area and drive them to their accommodation.

Discova is also working with Cross Hotels & Resorts to allow guests to complete hotel check-ins at the lounge itself.

Grand Hyatt Jakarta appoints new hotel manager

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Singapore-Desaru ferry connection to commence July 7

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Cairns’ local industries take centrestage in latest destination marketing push

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Cairns Convention Centre promotes local industries – like agribusiness (pictured) in a digital campaign to the international association market

Cairns Convention Centre has developed a suite of content, including videos and factsheets featuring key industry sectors of the region, and launched an international digital campaign highlighting the research projects, innovation, and experts that are producing ground-breaking work.

The campaign focuses on Agribusiness, Tropical Health, Aviation, Life Sciences, Renewable Energy, Education and Tourism.

Cairns Convention Centre promotes local industries – like agribusiness (pictured) in a digital campaign to the international association market

Janet Hamilton, Cairns Convention Centre’s general manager, said Tropical North Queensland was widely known for its unique natural assets but the team wanted to also highlight the local expertise of the region to draw in business events.

“For example, Cairns is home to the Australian Institute of Tropical Health and Medicine which is responsible for a range of research projects, from new tests to detect Malaria, through to exploring how venom could help develop new life-saving drugs,” Hamilton elaborated.

“Agribusiness is another sector that would benefit from hosting events in the region. Delegates can benefit hugely from our local agribusiness industry and how it is utilising research and innovation to maximise growth opportunities. From the world’s first banana-based flour and the A$173 million (US$125 million) avocado industry, to the ground-breaking research carried out by the Centre for Sustainable Tropical Fisheries and Aquaculture, there’s so much for delegates to experience.”

The digital campaign is supported by Tourism Australia’s Advance Program Funding, which aims to increase the number and value of business events for Australia.

The digital campaign so far has reached over 160,000 key decision makers resulting in over 12 new international business leads.

Gold Coast welcomes 80 key delegates to its shores

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Gold Coast’s (pictured) credentials to stage business events continues to grow

Destination Gold Coast is currently hosting 80 professional conference organisers, decision-makers, and media representatives this week (June 21-23) for This is Gold Coast fam.

The three-day itinerary showcases the Gold Coast’s newest accommodation and event spaces, as well as fresh experiences and offerings.

Gold Coast’s (pictured) credentials to stage business events continues to grow

Programme highlights include a welcome lunch beachside at Burleigh Pavillion, a future-focused Industry Knowledge Exchange at the Gold Coast Convention and Exhibition Centre and evening showcases at Miami Marketta and Cali Beach Club.

Delegates will also engage with over 30 Gold Coast meeting and accommodation venues and specialist suppliers in a full day of pre-scheduled meetings at the Gold Coast Convention and Exhibition Centre.

The 80 delegates represent key domestic and international markets including, Singapore, Malaysia, the US, the UK, New Zealand and Japan. According to Destination Gold Coast CEO Patricia O’Callaghan, the group “represents companies and associations with the potential to generate more than A$40 million (US$27.7 million) in future business events for the city”.

Destination Gold Coast has so far confirmed more than 70 business events for 2022-2023, worth A$95 million in economic value for the city.

Agility in corporate travel management key as trips resume: CWT

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Sharp: value of TMCs has been magnified due to the pandemic

With most economies in the world now open and people are learning to live with Covid-19, work-related trips have rebounded, but staying flexible in today’s ever-evolving travel climate is crucial for TMCs such as CWT.

“The travel situation is still unpredictable. You have to be flexible in how you deal with it because there’s no linear progression (to how corporate travel will rebound). If something happens next week, regulations could change,” CWT’s chief traveller experience officer, Derek Sharp, told TTGmice.

Sharp: value of TMCs has been magnified due to the pandemic

Pre-pandemic, TMCs had to deal with clients falling sick during a work trip or being injured, flight changes, and the occasional natural disaster evacuation.

“But now, it’s down to – what if clients can’t get into the country they need to; what if the schedule changes, and what is the ripple effect of that in terms of approval,” Sharp said, adding that the level of uncertainty is high today and corporate travel managers must be able to respond in real-time.

Moreover, with airlines not flying at full capacity yet, rebooking the next available longhaul flight, for example, could potentially be a long wait.

While duty of care was already important prior to the pandemic, it is now “omnipresent”, Sharp said.

To better provide for their customers, CWT partners with global health and security firms like International SOS.

“Such partners go a long way with our big corporate clients, as these companies want to make sure we’re providing continuity across our duty of care solution globally,” he said.

Uncertainties today underscore the importance of TMCs, he opined.

“The value of a TMC has been magnified with the pandemic. Flight changes, hotel changes, car changes, how business travellers manage their expenses – any company that has complex itineraries will find TMCs very valuable,” he remarked.

Meanwhile, Sharp has expressed confidence in the future of business travel, even as China – the region’s largest corporate travel market – remains shut to the world.

“There is huge pent-up demand in China for international corporate travel, meetings and events,” he said, adding that the strong desire for travel was evident in the rapid return to domestic travel as soon as local restrictions were lifted.

Strong pent-up demand has also resulted in quick business travel recovery elsewhere around the world. In Singapore, for example, outbound bookings are up five-fold for CWT, compared to the beginning of this year, while inbound bookings have tripled. This swift return came on the back of testing and quarantine removal.

“While some reports suggest travel will recover to 90 per cent of pre-pandemic levels by end-2022, my more conservative view expects the industry to be back at 70 to 75 per cent of 2019 levels this year,” he said.

Perth scores international education networking conference for 2023

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Matagraup Bridge over the Swan River in Perth. Photo: Tourism Western Australia

The 15th annual ICEF Australia and New Zealand conference will be held in Perth, Western Australia in 2023, announced Business Events Perth.

The conference is set to attract upward of 300 delegates to Western Australia, for a two-day networking and trade conference attended by international student recruitment agents, directly generating upwards of A$935,000 (US$645,000) for the Western Australian economy.

Matagraup Bridge over the Swan River in Perth. Photo: Tourism Western Australia

Business Events Perth partnered with Study Perth and the Department of Jobs, Tourism, Science and Innovation, which meant that the bid garnered support from over 16 education and student affairs organisations nationally.

The support of 26 Western Australia education providers who attended this year’s ICEF Australia and New Zealand conference in Adelaide also contributed to the favourable decision for Perth.

Business Events Perth CEO Gareth Martin said the win is a step in the right direction for the recovery of the business event industry and also an important strategic sector for Western Australia.

“The ICEF ANZA 2023 conference is the perfect platform to showcase the strength of our State’s international education sector and hands-on student services, on the global stage.”

“Not only will this trade conference support the business event industry in Perth, it will also help to diversify the State’s economy through the ongoing benefits of hosting quality student recruitment agencies from around the world attracting future students to Western Australia.”

Christchurch to host 2024 Royal Australasian College of Surgeons Congress

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Delegates in front of Te Pae Christchurch Convention Centre

The Royal Australasian College of Surgeons (RACS) has chosen Christchurch as the location for its annual scientific congress.

To be held in May 2024 at Te Pae Christchurch Convention Centre, the congress will welcome over 1,500 delegates, including 1,300 international visitors. The Congress is the largest meeting of surgeons and allied health professionals in the Southern Hemisphere.

Delegates in front of Te Pae Christchurch Convention Centre

The congress will include a five-day scientific programme with 1,000 presentations, a 2,000m2 exhibition, 10 official dinners, and six pre-event workshops. Attendees will include 70 international speakers, and 60 international Surgical College presidents. A mini-conference for younger fellows will take place concurrently outside of the city at one of Canterbury’s alpine retreat destinations.

ChristchurchNZ Business Events successfully bid for the congress with support from Tourism New Zealand Business Events.

ChristchurchNZ chief executive, Alison Adams, said in a press release said the conference will help fill the central city and the wider region for up to two weeks during the off-peak visitor season, delivering millions of dollars to the local economy.

“Many delegates are expected to be accompanied by their partners and family, and we are providing suggested touring itineraries to encourage delegates to travel after the conference.

“The benefits of academic conferences such as RACS are far-reaching and go beyond economic impact. Not only are they valuable contributors to growing the region’s knowledge base, but they are also an opportunity to showcase our beautiful region to an international audience and reinforce our position as a superb city to hold conferences,” Adams added.

Harnessing the power of music

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Those who know your work are huge fans. What’s the origin story of SongDivision, which must have something to do with your personal story?
So way back in high school in Sydney I was in a rock band and in our minds, we were going to be the biggest band in the world like U2. We got signed by ACDC’s label over in the UK and we spent four years during the whole Britpop, Oasis craze in the nineties.

When that band broke up, I came back to Australia and ended up working for IBM in their global financing division. That was what you might call a very sharp turn. But it was a wonderful experience. They put me through an MBA and that’s where I got all my corporate experience, and worked in Sydney and New York.

 During that time at IBM, I was still writing songs for pop stars in Australia on the side. So I never stopped being a musician.

There’s a famous Australian indigenous band called Yothu Yindi, which put on an amazing festival in Arnhem land in the north of Australia called Garma. And as part of that festival, they would usually invite famous singer-songwriters. People like Neil Finn from Crowded House, for example. The famous musician would run songwriting workshops with the indigenous kids, produce a song in a couple of hours and then perform it at the festival that night.

Well, one of those years a famous Australian musician couldn’t go. So they asked me and it was an amazing experience where I’d get 15 teenagers to write an original song in about 90 minutes. I was petrified but we incorporated their stories and made it really special for them. We did that for two weeks with different groups each day. I could see that transformation that took strangers through a music creation process, and I ended up with a unified, energised group who’ve had this amazing experience together. 

When I came back to Sydney, companies started asking me to do that with their sales teams as a teambuilding event. So that’s where the business started.

Tell us a bit about taking someone from feeling intimidated about this whole idea of writing and performing music to becoming a fan of this process.
The first thing that we do is we tell people they don’t have to sing on their own. When you go to a show and there’s a comedian, and you’re worried that the comedian’s going to pick you out of the crowd and you don’t want to be that person.

Our business is infused with that empathy and we don’t want to make people feel uncomfortable. So the first thing that we say is, no one’s going to have to sing on their own. But there are always a few in the group who are desperate to sing on their own too. 

The main focus of the songwriting is on the lyrics.

Our work is predominantly with corporate Fortune 500s, and they’re writing about their company’s core values, their purpose, what’s meaningful to them and to their company, where they’re going and where they’ve been. They’re writing about what they’re experiencing in the work environment. By the time they’ve written these poems and one of our musicians sings those lyrics, they’re like: “Oh my goodness. They were my words and I just heard this amazing musician sing them.” You can really feel the magic in the room.

We’ve done a lot of work across Asia too and to answer your question, by the time they perform the song as a group – which is what we did for KPMG’s new managers conference in Ho Chi Minh, where you have groups from across Asia including Thailand, Japan, South Korea, at the start, they can be very hesitant and shy – but when it came to performing the song at the gala dinner, we were worried that we couldn’t keep them off the stage. Some of the groups that were supposed to catch a flight back to Tokyo even changed their flights because they insisted on performing the song.

Are the dynamics different between small and large groups? Are you still getting those outcomes whether it’s a group of 10 versus a group of 10,000?
Yeah, they’re different. So taking 15 senior executives into a recording studio as part of their strategic planning session and them writing a song about where they’re going in the next 10 years is very different to 100,000 people online, which we did for Salesforce’s big Dreamforce event, which is different to a 400 person sales kick-off at a hotel, which is different to so many other types of events.

In the end, people connecting with each other is something that we do with everyone. One of the first things we’ll do is ask people what was the first concert they went to? If they’re online they can just type it in the chat box. Or if it’s in-person, they’ll turn to the person next to them and ask the question.

It’s a really simple ice breaker and you get everything from: “I went to the BTS concert online” or we’ve had people who saw the Beatles at Shea stadium in New York. It’s an objective question and it crosses generations.

With a group of 20,000 people, not everyone is speaking at the microphone, not everyone’s lyrics makes it to the final song, but the way we designed it is that they’re spending some time to reflect on why they’re there, what the key topics are, have a go at writing some lyrics, and they might be sharing it through a breakout on zoom or on a microphone in a conference.

But they’ve spent some time out of their day-to-day work tasks thinking about the bigger picture of why they’re doing what they do, where they are as an organisation, and where they’re going. That’s what we’re aiming for.

What do you think is the psychology behind how music unites us?


It is both a science at art. Without getting too scientific, when you’re coming into a meeting whether virtual or in-person, people can be a bit guarded. The chemical that is released at these events is cortisol. You get a bit of the fight or flight syndrome. You’re a bit defensive.

But when you create music together, you release oxytocin, which is what’s called the cuddle chemical. It’s how they think humans started to socialise in the first place, like when monkeys are picking fleas off each other, that’s a form of social bonding.

So when you create music, if you sing in a choir or you go through a SongDivision program, you release oxytocin, which is like the antidote to cortisol, and oxytocin puts you in your prefrontal cortex, which is where you have empathy and creativity and all those things you want to do. In creating some music together, we’re scientifically altering people’s moods slightly to put them in a more receptive, constructive situation.

So this is getting people out of their own way, in order to make that connection happen faster, which is what a lot of corporations were seeking to do, especially during Covid.


It’s a catalyst and some people will say, okay, you’re coming in and it’s fun. And then you’re gone, right? That’s how it can look and it’s expensive, and so what’s the point?

I’ve had the business for 20 years and I can’t tell you how many conversations I’ve had with CEOs of companies who have just gone through a big merger and acquisition.

They’ve got difficult change and cultural issues and they’ve come together with two different groups over a four-day meeting to set the future path.

We come in really quickly get people to create music together. They then relax and can have conversations about the future, rather than being paranoid about what the future is going to be, which happens after a merger and acquisition. Today people are moving companies quite quickly.

 We are there to build communities with these big companies and make people want to be as part of this community.

We’re not a silver bullet, as in we’re not designing their whole HR platform for them, but we can come in and create a mood where they can have some great conversations which we think is important.

You’ve worked all over the world. Have you observed anything that’s particularly unique about corporate culture in Asia?


I think in America where I’m based, leaders are more used to being in front of their teams admitting they’re not perfect and don’t have all the answers but are willing to work it out together. That’s where our clients in Asia want us to help their leaders. But when we say leaders, it’s not necessarily the C-suite. It’s anyone who leads a team of 10, 15, or 1,500 people.

Traditionally if I’m the best sales person, they make me the sales manager. But it doesn’t necessarily mean you are going to be great at keeping your team together or caring about them. The way to do that, and to establish trust, is to be vulnerable yourself and invite the team to work it out together with you. I think that is where we can really help our Asian clients.

What can we look forward to next with SongDivision?


We’ve just launched our own Leadership Track and we’ve partnered with an amazing English company called Synaptic Potential who are learning and development leaders on the neuroscience side that we were talking about before. That’s a new focus into the HR world, an expansion for us and taking the skills that we’ve learned in the meetings and events world and applying them to the HR world.

Leadership Track is specifically designed for the challenges teams are facing today. It’s been in the works since 2020, when we knew the bonds of teams would be forever shifted. The combination of the power of music and almost 20 years in business with Synaptic Potential’s techniques is like nothing you’ve seen before.

Christian Poda helms Four Seasons Hotel Hong Kong

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Four Seasons Hotel Hong Kong has named Christian Poda as regional vice president and general manager.

A seasoned hotelier and business leader with 23 years of global luxury hotel experience, Poda will supervise the completion of Four Seasons Hotel Hong Kong’s renovation. He will also oversee operations at Four Seasons Hotel Guangzhou, Shenzhen and the upcoming opening of Four Seasons in Suzhou.

Prior to his latest appointment in Hong Kong, he was general manager of Four Seasons Hotel Beijing, where he welcomed important dignitaries to the hotel during the Beijing 2022 Winter Olympics.

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