Asia/Singapore Friday, 2nd January 2026
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Metaverse is the next frontier for EventX

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With the metaverse as the next frontier of virtual and hybrid events, Hong Kong-based event and conferencing SaaS company, EventX, is developing more metaverse-associated solutions to help events achieve better interaction with audiences, backed by a US$10 million Series B funding round in September 2021.

At present, the metaverse represents virtual worlds that provide people with immersive audiovisual experiences and opportunities to interact with others across physical boundaries.

Wong: business event attendees can transact and interact with critical contacts in the metaverse

“When applied to the events industry, the most applicable version of the metaverse will be three-dimensional and virtually-integrated spaces through augmented reality and virtual reality, that enable attendees to immerse themselves mentally into these virtual spaces without physical limitations, interact with sponsors and other attendees and speakers, consume content, and transact with vendors and visitors,” Sum Wong, CEO of EventX, explained.

Wong shared that since HTC came onboard as an investor in July 2021, it has been working together with EventX to level up events with the help of VR solutions, citing it the “next generation of events”.

Looking back to two years ago, events technology would not have come so far due to the rapid digitalisation brought about by the pandemic.

When the pandemic descended, EventX had to quickly turnaround to cater to virtual events, and transform its event management business into a virtual/hybrid events company.

It built an events management platform with features such as automated email sending tools, customisable registration pages, event footprint analysis, and a networking lounge. Brands and event organisers could also engage their audiences through interactive elements such as Q&A sessions, live polls and pop-up emoji reactions.

And as many countries quickly went into lockdown and implemented movement restrictions, Wong saw it was the best opportunity to help event planners break out of physical event limitations, and reduce the costs of running an event at the same time.

“We adapted, but our customers also had to adapt. As we developed, our customers also had to go virtual at the same time, to learn the ropes and convince their attendees to make the shift to virtual event spaces,” Wong shared.

As of press time, EventX has organised 20,000+ events for more than five million attendees.

When asked what would happen to virtual and hybrid events as the world clamours to meet in person, Wong remained confident that virtual events will still “present a highly-attractive value proposition to event organisers and marketers”, due to the numerous opportunities available in the virtual space.

“There’s no denying that in-person events will increase, but hybrid events (are a perfect go-between as it) can effectively combine the scale and ease of virtual events, and the intimacy of in-person events.

“What event organisers get now is the ability to run events in any country, and have people located in other countries to join and immerse themselves in a virtual event. Ultimately, the future of events will be a mix of virtual and hybrid events, and how we take this into its next evolution will be pivotal to the future of the industry,” he said.

Aside from events of the future, EventX’s has its eye on expanding in South-east Asia, as Wong pointed out that the region “is experiencing rapid digitalisations in varying degrees”, meaning that businesses would be hungry to adopt technology that would fit the needs of the world today. Taiwan is also on the cards, as it has “huge potential”.

As such, fresh funds will also be used to finance potential acquisitions, strengthen international operations including engineering, business development and new leadership roles, as it expands into South-east Asia and Taiwan.

The risk of not travelling

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The risks of travelling to countries have changed but with adequate preparation, it will drive business forward

Travel never went away completely, even during the height of the Covid-19 pandemic.

For companies that have continued to travel, getting back to “normal” has been easy. But for those that had a travel hiatus, it has been more challenging.

The risks of travelling has changed but with adequate preparation, it will help drive businesses forward

While we continue to talk about the risk of travelling, we also need to have a conversation around the risk of not travelling.

Business travel should never be undertaken without a business case, a justification, a return on investment. It might be winning new business, the maintenance of a current contract or something less tangible.

Lost productivity
When working across multiple timezones, the cumulative time we have to achieve meaningful outputs is severely impacted. There is a lot to be said about being in the same room to communicate intent and seek agreement.

For leaders in a business, being able to sit down with peers, direct reports and the wider workforce helps reduce confusion and ensures everyone is singing from the same song sheet. Being in the same room breaks down barriers, improves cultural awareness and creates shared experiences, which benefits both the individuals and the company.

Throughout the pandemic, we have seen companies develop alternatives to having their people travel. Where a company could not audit their aviation provider, it engaged a third party to do so. When a company could not inspect a piece of equipment being manufactured in China, it developed compliance measures for the manufacturer.

Instead of securing new business in person, teams were faced with the challenge of building rapport and trust over video conferences.

Developing a third-party relationship or a change in process is borne out of necessity, but it comes with its own set of risks. In some countries, it is simple to engage a trusted service provider to carry out functions to a globally recognised standard, but this is not always the case.

There was a reason World Travel Protection continued to send its audit and compliance teams all over the world before the pandemic and that requirement hasn’t changed. While it may be difficult to claw back the severely reduced travel budgets, the benefits of business travel are immeasurable.

Business in person doesn’t go unnoticed
We are starting to see industry events move out of the virtual space and back to something resembling real life. During a recent work trip to Guyana, where we provided support to a client, we also had the opportunity to address attendees at an international energy conference.

World Travel Protection was the only travel risk management company in attendance and our willingness to travel and participate was well received by the other attendees.

For organisations ready to travel, it can be difficult to find employees willing to put their hands up. Your mobile workforce has become used to working from home, but there are also many employees who have their passports ready.

The risks of travelling to countries have changed and we need to prepare our travellers before they go. If we identify and mitigate the risk, identify and clarify the opportunity, we will get people back out there supporting and driving businesses forward.

When considering the risks associated with travel, companies should consider the risks associated with the individual, the destination and the activity being conducted. This is where World Travel Protection can help organisations identify and manage their risks and give them clear and concise plans to respond if something goes wrong.

The risk of not travelling now can have a material impact on your business. And it’s something that can be avoided with some simple risk management support.


Adrian Leach joined World Travel Protection (WTP) as CEO in 2019. With a background in operations and senior management roles, he previously worked with International SOS and Linfox Australia.

 

Hybrid events to stay in Malaysia, but knowledge boost is sorely needed

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Even though Malaysia’s borders are set to reopen on April 1, signalling the return of in-person events, industry stakeholders at the recent Tourism Reconnect conference stated that hybrid events will remain as there are many positives in the format.

Jointly organised by Penang Convention & Exhibition Bureau (PCEB) and PATA Malaysia chapter, conference speakers called on the business events industry to conduct workshops and training programmes for event planners on how to pull off successful hybrid events.

(From left) Mitra Malaysia’s Tunku Iskandar; Malaysia Semiconductor Industry Association’s YJ Lim; TINTech Group’s Presanth Chandra; HotShoes Asia’s Lee Mark; and Dreamz Production Events Management’s WY Cheah speaking at the networking event

Presanth Chandra, co-founder TINTech Group, who spoke on the panel, Business Recovery & Mastering Hybrid Events, opined: “Organising hybrid events is still relatively new in Malaysia and event organisers do not have adequate knowledge on how to organise a memorable event for both in-person and virtual attendees, although they are well versed in the benefits of hybrid events.”

Benefits, Chandra added, include being able to attract a global crowd at the fraction of the cost, and having the ability to record sessions that can be viewed again at a later time.

Lee Mark, group chief operating officer of HotShoes Asia, and vice president of Malaysian Association of Convention and Exhibition Organisers and Suppliers, added that another advantage of the virtual component was that it had the ability to include online campaigns and competitions to further drive audience engagement.

Mark further pointed out that organising a hybrid event required technical know-how in order to create memorable moments for all delegates. The structure of both programmes also had to be treated differently as they require different engagement strategies.

As such, Chandra called upon PCEB, as well as the Malaysia Convention and Exhibition Bureau, to help develop the necessary training programmes that can educate event organisers on how to curate immersive and engaging content for both in-person and virtual audiences.

Elaborating on what would make a successful hybrid event, Dreamz Production Events Management’s managing director, WY Cheah, said the content creation paths had to be different for the in-person and virtual audiences.

The live in-person sessions have to engage the senses, and offer a ‘wow’ factor to entice international delegates to make the trek to Malaysia, while the virtual sessions had to ensure that the audience was fully engaged through constant engagement and interaction, elaborated Cheah.

The tides are turning

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Concrete efforts in international promotions and destination management are being undertaken by the Filipino government to revive the business events sector in the Philippines.

Since the Philippines’ full reopening to vaccinated travellers in February, the Tourism Promotions Board (TPB) has focused its efforts on raising the country’s reputation as a premier business events destination, starting with its first-ever global MICE branding campaign. Currently in the works, the campaign will be unveiled sometime later this year.

Boracay, a traditionally leisure destination, formed its own MICE Alliance 
last year

Officials have also disclosed details on how TPB is planning to entice more domestic and international business events. On the cards is an enhanced MICE Plus Programme with cash subventions and better incentives. The TPB is also planning to increase its marketing expenditure, set up a MICE Ambassador Programme for local association executives to bid for international events, as well as update its MICE Roadmap 2020-2030.

TPB’s chief operating officer, Maria Anthonette Velasco-Allones, added that the government will continue to participate in international travel tradeshows, as well as collaborate with both the private sector and local government units to help the Philippines regain her competitiveness.

Velasco-Allones’ hopes are buoyed by several international and corporate events scheduled this year, such as the World Travel and Tourism Council 21st Global Summit happening from April 20-22 in Manila, and the Clipper Round The World Race which left Subic Bay in February.

To help the Philippines in her quest for business events recognition, tourism consultant Jerome de la Fuente opined that aside from South-east Asian markets, the country should also court Indian outbound groups. India is one of the fastest-growing source markets for the Philippines although there are currently no direct flights between the two countries.

“The Philippine NTO should follow the lead of other Asian countries and tap into India’s (potential), especially pharmaceutical companies…and conglomerates,” detailed de la Fuente.

Pointing to India’s business events potential, de la Fuente said that in early March 2022, the Indian Chamber of Commerce in the Philippines held a roadshow featuring India-based companies in Davao. This was its second roadshow, with the first held in 2020.

This shift in focus is needed because China – the Philippines’ second-largest inbound market pre-pandemic – still has a zero-Covid policy in place, where citizens are required to undergo lengthy quarantine upon their return.

Internally, most Philippine destinations are now considered business events ready, as airlines, convention centres, hotels and restaurants have utilised the business lull to revise their health and safety protocols to international standards, observed Bernadette de Leon, general manager of Manila-headquartered Amiable Intertours. Not a single business event held during the pandemic has resulted in the spread of Covid-19, proving that infections can be avoided in a controlled business event setting.

Another positive change, de Leon noted, is a stronger awareness among stakeholders of the importance of responsible tourism in sustaining their business and regaining travellers’ confidence.

Swissotel Clark opened in February, and is the first Swissotel-branded property in the Philippines

And as more destinations in the Philippines come to realise the value of business events, more have invested in relevant development.

For example, Clark has been steadily growing in its business events appeal. Its international airport has been expanded, while road and transport infrastructure has been built up to better connect it with Manila and other parts of Central Luzon.

International hotel companies have taken notice, resulting in recent brand entries by Marriott and Swissotel. More brands are in the pipeline, such as Banyan Tree and Westin.

With its expanding cache of hotels, resorts and activities for corporate incentive programmes and meetings, Boracay is likewise angling for business events with the formation of its own Boracay MICE Alliance. Alliance president Elmar Lina shared that the Boracay Convention Center will also add an 800 pax event venue when it opens later this year.

Elsewhere, Iloilo is another destination that boasts its own MICE Alliance formed several years ago, while Bacolod will soon join Iloilo and Boracay to become a trio of business events destinations ready to attract business events to the Western Visayas.

Technology and digital transformation – such as hybrid events and contactless touchpoints – have also been fast-tracked in the sector.

Walid Wafik, senior vice president, SM Hotels and Convention Center (SMHCC), pointed out that these new practices will be around in the long run, and keeping up to date with innovations in hotels and convention centres will make the country a worthy competitor in South-east Asia.

When asked if constant innovation would raise the cost of conducting business events, Walid shared that SMHCC would not be raising rates, but would offer value deals and packages to clients instead.

“We need the industry to bounce back first. We will work towards 2019’s pre-pandemic volume, and the revenue will come later,” he told TTGmice.

A welcome reunion

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It was a reunion of sorts when Thailand Convention & Exhibition Bureau – in partnership with the Thailand Incentive and Convention Association – brought together more than 50 trade buyers and media from both short- and longhaul markets for the ongoing Thailand MICE Familiarisation Trip.

Thailand MICE Familiarisation Trip brings business event planners and the media from all over the world to Bangkok and Phuket

The long awaited international gathering kicked off on March 27 and will conclude on April 1.

The welcome dinner on Monday night was held onboard Saffron Cruise by Banyan Tree Bangkok. The latest culinary journey to float out onto the Chao Phraya River, this unique experience combines glittering views of the city with an authentic dinner that showcases Thailand’s rich culinary heritage.

Dusit International names new VP commercial

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Dusit International has appointed Nichlas Maratos as vice president – commercial, where he will be responsible for planning, developing, and implementing global commercial strategies and initiatives.

Maratos brings more than 20 years of experience working in senior sales and marketing positions for global hospitality companies such as Starwood Hotels and Resorts (and subsequently Marriott), and Shangri-La Hotels and Resorts.

Prior to joining Dusit, he was executive vice president – sales for Shangri-La Hotels and Resorts. Before that, he served as vice president – sales, distribution & marketing for Asia-Pacific (Ex. China) for Marriott International, following a long career with Starwood.

Hideaway Beach Resort & Spa promotes Christophe Adam to GM

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Hideaway Beach Resort & Spa in the Maldives, operated by local operator Lily Hotels, has promoted Christophe Adam from resident manager to general manager.

With 27 years of hospitality experience, he brings a wealth of experience to Hideaway.

This French native has worked for LUX Resorts & Hotels in roles such as resident manager and regional director of sales and marketing before joining Lily Hotels.

International buyers depart Melbourne with high hopes of recovery

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Melbourne’s successful hosting of AIME 2022, Australia’s first in-person international travel trade gathering since the pandemic began, has inspired confidence in the industry’s recovery among participating Asian event planners.

The event, which concluded last Wednesday, hosted 27 buyers from Singapore, Malaysia, Indonesia, Thailand and India, making Asia the largest represented region participating this year amid continued travel and quarantine restrictions.

AIME 2022 concluded on Wednesday with about 1,500 participants meeting with minimal restrictions

Many buyers told TTGmice they were inspired by seeing what was possible after two years of hard borders and gathering restrictions, and appreciated the flexibility shown by suppliers to adapt to new challenges as countries begin easing restrictions for overseas travel.

“I found suppliers to be really open-minded about ways to work with us, which is really important right now because everyone needs to adapt,” said Elaine Lau, managing director of La Global Travel in Malaysia.

“Coming to AIME has also given us an opportunity to start travel and business events again. We need to begin to show everyone else that it’s safe to get together and do events, and we need to kickstart quickly to recover from the last two years,” she added.

CEO of Indonesia’s Samasta Tour and Travel, Teguh Basuki, said attending AIME was like experiencing the “rebirth” of the travel industry. “For me, it was important for people to see events happening safely; even more important than the usual price and destination considerations,” he observed.

Hosted buyers also shared that they were surprised to find an abundance of new products and services despite the pandemic.

“The number of new developments (I have learnt about) has been very interesting. Singaporeans like visiting Australia, so for the next few months, I foresee a lot of travel to Melbourne and the rest of Australia,” said Joevi Tay, sales manager at Singapore’s EU Mice.

La Global Travel’s Lau and Samasta Tour and Travel’s Teguh at AIME 2022 in Melbourne (photo credit: Adelaine Ng)

Melbourne Convention Bureau CEO Julia Swanson told TTGmice that instilling confidence in organising events was the most important achievement for AIME. The event attracted about 1,500 participants, with some 900 people attending the Welcome Event on Tuesday night.

“Recovery will take a while and that’s okay. Event planners are rethinking their business models and exploring doing things in a slightly different way. We’ve now had the time to work with them to give them some new ideas or incorporate new things into their programme,” said Swanson.

Swanson also said interest out of Asia for small- to medium-sized groups is increasing, and this market is expected to return quickly now that air access has been re-established.

Melbourne is expected to host 97 business events between now and the end of the year worth A$195 million (US$147 million), attracting almost 50,000 delegates. Events include The World Block Chain Summit and the International Congress on Obesity in September and October respectively.

India’s outbound MICE demand surges as travel restrictions ease

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The demand for outbound incentives from India will continue to surge this year – buoyed by the Indian government’s recent decision to ease travel restrictions – and both tourism boards and travel consultants have taken notice.

“The lifting of restrictions on scheduled international flights has proved to be a huge booster to outbound travel intent, especially for MICE. We believe that groups are more than ready and are raring to travel,” said Neliswa Nkani, hub head – MEISEA, South African Tourism. “In fact, we recently booked a group of 800+ pax from a renowned pharmaceutical company in India.”

Australia is one of the destinations in demand among India outbound incentive groups secured by SOTC Travel; Melbourne pictured

The NTO recently hosted Indian buyers at the 2022 edition of Meetings Africa in Johannesburg – the African continent’s largest tradeshow for the business events industry. The NTO is also planning to host Indian travel buyers at Indaba 2022, a trade fair by the African Travel and Tourism Association scheduled from May 3 to 5.

Currently, about 28 per cent of all Indian visitors to South Africa are corporate travellers.

Iyad Rasbey, executive director, destination tourism development, Ras Al Khaimah Tourism Development Authority, has similarly noticed that incentive group travel from India is “ready to make a comeback”.

“Insurance, automotive, pharmaceuticals, and FMCG industry are sectors that are driving the demand for incentive travel. DMCs are creating programmes that include Ras Al Khaimah for activities and nature-based adventures for incentive groups,” he added.

The tourism board will be conducting two roadshows next month in New Delhi and Mumbai to raise awareness about its various tourism products and experiences for different verticals, including the business events market.

S D Nandakumar, president & country head – B2B & foreign exchange, SOTC Travel, concurred with Rasbey’s observations.

He said: “Over 85 per cent of our corporate movement is incentive-driven and we have multiple groups ranging from 40 attendees to over 4,000 lined up, from varied sectors inclusive of pharmaceutical, insurance, cement, textile, FMCG, paint, automobile, banking, finance, and agriculture.”

For these groups, shorthaul destinations like Dubai, Abu Dhabi, Sri Lanka and Australia rank the highest, while Europe remains popular for longhaul groups.

Joining the destination marketing frenzy in India is Tourism Australia, which held a Business Event Australia Showcase in Mumbai from March 10 to 11. India’s top 15 MICE agents were invited to interact with business events stakeholders from Australia.

On Australia’s event calendar this year is the T20 Cricket World Cup from October 22 to November 13, which the NTO expects to draw a strong incentive travel demand from India.

“This tournament is going to be a major game-changer from a MICE perspective as there are a lot of corporates that are showing interest to host their dealers and employees during the sporting event,” Nishant Kashikar, country manager, India & Gulf, Tourism Australia, told TTGmice.

Meera Charnalia, senior vice president and head – MICE, Thomas Cook (India), said: “Corporates are displaying a keen interest in outdoor and experiential activities for team bonding sessions, masterchef classes, and exploring hidden local gems, water sports, and exclusive sundowner events.”

She added that most companies have held back on spending for the last two years, resulting in a growing appetite for “exclusive experiences” along with an increased budget.

Thomas Cook (India) has also noticed keen interest in organising events at luxury hotels, with clients ready to splurge on Michelin-star dining experiences.

“We have a robust pipeline of group sizes ranging from 50 to 600. On average, budgets we are seeing this year range between Rs. 75,000 (US$983) to Rs. 100,000 per delegate for a stay of three nights at a shorthaul destination, to approximately Rs. 175,000 to Rs. 250,000 at a mid- or longhaul destination,” Charnalia revealed.

Popular shorthaul destinations Charnalia’s clients are keen on include Thailand, the UAE and the Maldives, while longhaul destinations include France, the UK, and Switzerland.

Demand for hybrid and in-person events surges in Australia: Cvent

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Companies in Australia seem to be completely abandoning virtual meetings for 2Q2022, according to events technology company Cvent.

This observation was made by Cvent Australia’s director of sales, Jack Ukil, who shared that 95 per cent of the meetings Cvent is supporting in the second quarter have gone in favour of hybrid or fully in-person events, providing insight into Australia’s appetite to return to face-to-face meetings.

Ukil: Cvent is doubling down on business development management team in response to surge in demand for face-to-face meetings

“It was eye-opening to see how fast our industry is recovering here in Australia, with people craving to get back to in-person,” Ukil shared at AIME in Melbourne on March 22.

“If I compared North America to Australia, I think we have a lot more in-person and hybrid events returning and faster right now, which is surprising to me because they were ahead of the curve. But while we had a few issues with lockdowns, I think overall we handled really well and as a result, we’re back to in-person and hybrid faster than anywhere else across the planet,” he added.

Cvent Australia has been experiencing “non-standard” business growth of 96 per cent year-on-year since the pandemic hit, as clients turned to technology solutions to engage their audience.

This surge in demand for a return to face-to-face meetings is expected to lead to new challenges and “substantial business growth” for Cvent.

“Compared to last year, I’m doubling down on my business development management team. That obviously has a ripple effect and impacts the account management team, which eventually grows as a result, and my client services team grows too,” said Ukil.

Cvent is also investing heavily in enhancing tech solutions for meeting planners further, with plans to offer “CNN-style webinars” that deliver higher quality production standards, more interactive capabilities and community-style functionality to give users the sense of being more connected to a broader group.

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