Asia/Singapore Tuesday, 23rd December 2025
Page 43

APAC event planners embrace smart event tech: Cvent

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From left: Cvent’s Will Kataria, Graham Pope, and Brian Ludwig, Navodit Srivastava at the Cvent Accelerate 2025 event in Singapore

Event technology provider Cvent’s engagement solutions Attendee Hub is gaining significant traction among regional meeting planners.

Will Kataria, country head and senior director, Asia Pacific, told TTGmice that Cvent is seeing demand for tools – which focus on event engagement through features like Q&A and polling – “as planners seek to offer experiential events with robust tracking capabilities”.

From left: Cvent’s Will Kataria, Graham Pope, and Brian Ludwig, Navodit Srivastava at the Cvent Accelerate 2025 event in Singapore; photo by Caroline Boey

Kataria noted that “smart events” that utilise event technologies and strategies to boost audience engagement, enhance post-event value and improve return on investment include integrating AI, AR and VR technology, use data analytics to personalise agendas and content (on-site and post-event) to foster ongoing dialogue.

“Additionally, there is growing demand for lead capture and tradeshow solutions. This trend is evident even at corporate conferences, where there is a noticeable shift towards on-site lead management solutions that move beyond the traditionally manual or basic versions embedded in apps, which often fail to deliver a satisfactory experience,” he shared.

According to Kataria, Singapore is reportedly leading the Asia-Pacific region in adopting advanced event solutions, though significant demand is also emerging from South Korea, Japan, and Hong Kong, signalling a wider regional trend toward innovative event technologies that improve attendee experience and streamline management.

Meanwhile, Kataria advises that meeting planners, as they navigate economic and geopolitical uncertainties and prepare for future improvements, should focus on centralising event data “to gain a clearer view of programmes and harnessing technology to streamline planning, measure success and make venue sourcing and promotion more efficient”.

“Get creative with venues and formats. Consider unique venues like golf courses or restaurants and explore virtual or hybrid formats to cut travel and accommodation costs. Flexibility with dates and locations can help us snag the best deals,” he elaborated.

Kataria also suggested focusing on hosting smaller, more intimate meetings with fewer than 50 attendees, which can still foster great communication and teamwork without costing a fortune.

Business travel optimism plummets as US actions create global uncertainty: GBTA

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New GBTA poll reveals shifts in 2025 outlook for business travel volume, spending and revenue as well as related to costs, traveller concerns and meeting decisions

The business travel industry is navigating increasing uncertainty and shifting strategies for the remainder of 2025, largely due to ongoing US government actions reshaping the global landscape.

Optimism across the sector continues to decline, with more companies anticipating reduced travel volume and spending, particularly for international trips.

New GBTA poll reveals shifts in 2025 outlook for business travel volume, spending and revenue as well as related to costs, traveller concerns and meeting decisions

Additionally, nearly half of global travel suppliers now anticipate revenue losses (up from 37% three months ago), while more organisations are canceling or relocating meetings from the US and/or shifting to virtual formats. US policy developments – such as trade tariffs, entry restrictions and cross-border advisories – are driving companies to reassess travel plans, tighten budgets and explore markets outside the US.

These latest insights are from a new poll released from the Global Business Travel Association (GBTA) tracking the sentiment and impact of US government actions on business travel.

“This latest poll shows the business travel industry and corporate travel programmes and professionals actively adapting to shifting geopolitics and evolving US policies. While overall demand currently remains resilient, the results underscore how economic uncertainty and US government actions continue to send ripple effects across the global travel landscape,” said Suzanne Neufang, CEO, GBTA.

Here are some of the top takeaways as a result of US. government actions:

Supplier revenue concerns deepen

  • Showing a divergence in spending and revenue outlooks, almost half (48%) of suppliers expect a drop in business travel revenue, with an average decline of 17% (versus 18% in April). This is up sharply from 37% in April, with lodging suppliers the most concerned as over half (58%) are anticipating revenue decreases.

Business travel volume outlook softens slightly, international travel more vulnerable

  • One-third of buyers (34%, slightly up versus 29% in April) continue to expect the number of business trips taken will decline in 2025, as a result of US government actions. Among those who expect a decline this year, there is little change in the average volume decrease anticipated (19%, versus 21% in April).
  • International business travel is more likely to be impacted than domestic travel. Half of respondents (49%) expect declines in their international business travel versus 23% for their domestic/intra-regional business travel – citing anticipated decreases, on average, of 19% and 21% respectively.

Impact on spending remains concerning

  • Business travel spending outlook stayed relatively consistent compared with three months ago – with one-third of buyers (31%, versus 27% in April) expecting declines in their company’s business travel expenditures (17% on average, down from 20% in April).

Divergence in travel buyer, supplier and regional optimism

  • Optimism for the remainder of 2025 remains muted, both globally and regionally. Industry optimism declined slightly to 28%, down from 31% in April, and significantly lower than November 2024 at 67%. Declines in optimism are particularly significant in Asia Pacific (27%, down from 40% in April).
  • Buy-side corporate travel manager optimism stayed relatively consistent (29%, vs 28% in April), while supplier and TMC optimism dropped several points to 27% (versus 36% in April).

Increasing concerns around safety, budgets and travel willingness

  • The top two long-term concerns cited by respondents paced the same including higher travel costs (55% versus 54% in April). and increased administrative burdens (47%, versus 46% in April).
  • However, concerns increased in the areas of safety and duty of care (46%) and border detentions (31%), both up nine points since April. Budget cuts (44%) and decreased willingness of non-US employees to travel to the US (41%), were both up four points from April to July.

Canceled, relocated and virtual meetings ─ all on the rise

  • As a result of US government actions, there have been across the board increases from April to July in global travel buyers who say they have:

    • cancelled US-based meetings (18%, up from 13%) or events (17%, up from 10%)
    • relocated meetings (13%, up from 8%) or events (12%, up from 6%) outside the U.S
    • canceled sending employees to US-based events (20%, up from 10%)
    • shifted meetings or events online (24%, up from 19%)

Are companies Seeking New Trade Partners Outside the US?

  • One-third (35%) of non-US based industry professionals say their organisation is traveling or plans to travel for business to meet with potential new trade partners or vendors outside of the US
  • Europe and APAC are the top regions for companies seeking new trade partners outside the US, by 70% and 53% of respondents respectively.

When the impact gets personal

  • One in five travel buyers globally (18%) say employees have declined US-based business trips due to concerns related to US government actions.
  • Over a third of global respondents (35%) now say they personally know someone whose travel has been affected by US policy changes – up from 23% in April.​​​​​​​

The July 2025 GBTA poll was conducted from June 16–27 and includes responses from 951 global travel buyers, suppliers, and other industry professionals across North America, Europe, Latin America, Asia-Pacific, and the Middle East/Africa.

New visa fee set to raise travel cost to the US

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Travellers from non-immigrant visa categories entering the US will have to pay for the new US$250 Visa Integrity Fee, set to take effect by October 1, 2025. This fee, which is established under the Trump Administration’s One Big Beautiful Bill, signed into law on July 4, applies to tourists, business travellers, students, and workers.

While it is intended as a refundable compliance bond, details on the refund process is unclear at press time.

The US adds new fee to visa costs amid tightening immigration controls; Washington DC in the US, pictured

According to news reports, the Visa Integrity Fee will apply to passport-holders from non-waiver countries, such as China and India, as well as select countries in Asia and the Middle East.

Visitors from Visa Waiver Program countries – Australia, Brunei, Japan, New Zealand, South Korea, Singapore, and Taiwan here in Asia-Pacific – will not be affected.

The new charge will join other visa application fees, including the Machine Readable Visa fee, reciprocity fees, and anti-fraud charges.

Malaysia to host major architecture and real estate events this week

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ARCHIDEX 2025 will take place across two iconic venues; last year’s edition pictured

Malaysia is gearing up to host ARCHIDEX 2025, an architecture business event held under the umbrella of the Kuala Lumpur Architecture Festival.

The event will span two venues: Malaysia International Trade and Exhibition Centre (MITEC; July 21–24) and Kuala Lumpur Convention Centre (KLCC; July 23–26). Organisers expect over 56,000 visitors from 110 countries and more than 850 exhibitors across 36,700m2. This year’s edition emphasises Malaysia’s focus on sustainable urbanisation and regional collaboration.

ARCHIDEX 2025 will take place across two iconic venues; last year’s edition pictured

MITEC will feature technology and emerging talent, including FENESTEX (windows, doors, glass, façade innovations), DATUM Conferences, and ARCHITALENT (student design competition). Architectural lighting, building materials, and technologies will also be showcased.

Meanwhile, KLCC will host national pavilions from Austria, China, Korea, Singapore, and Canada. Highlights include WOW (World of Works) – South-east Asia’s first real-life workplace simulation – alongside products for building materials, smart buildings, adaptive interiors, and eco-conscious living.

Following ARCHIDEX 2024’s RM1 billion (US$236.2 million) in transacted value, the combined ARCHIDEX and AREC events this year anticipate achieving RM2 billion in investment value.

Running concurrently with ARCHIDEX is the ASEAN Real Estate Conference (AREC) 2025, a significant ASEAN Chairmanshi- initiative led by Malaysia’s Ministry of Housing and Local Government.

AREC 2025 at KLCC will provide a platform for ASEAN members to discuss the global real estate sector’s “renaissance”. It will promote innovation, collaboration, and sustainability through technologies like modular construction and smart cities.

The conference also aims to foster multi-stakeholder partnerships, introduce creative financing for inclusive housing, and drive equitable, climate-resilient solutions via urban regeneration and affordable housing initiatives. AREC 2025 includes a forum on affordable housing, resilient infrastructure, and sustainable urban design; business matching for cross-border collaborations; and an exhibition on emerging technologies and future urban designs.

Lastly, KL Architecture Week, an ARCHIDEX 2025 initiative, will celebrate architecture and heritage in KL Old City and Jalan Petaling, extending the event’s impact beyond the convention centre. A Malaysia-China Customised Furniture Zone will also be featured.

Etihad for Business corporate portal goes live

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Companies can now manage travel programmes and redeem benefits online

Etihad Airways has launched Etihad for Business, an online corporate portal which centralises the airline’s business travel programme, allowing companies to manage their travel with enhanced tools and real-time data.

The portal enables businesses to track performance, handle benefit redemptions, access contract details, and monitor travel spend. Companies can redeem Etihad for Business credits for benefits like seat upgrades, priority services, lounge access, and ground transportation.

Companies can now manage travel programmes and redeem benefits online

“We’ve created a platform that puts control directly in our corporate partners’ hands,” said Javier Alija, vice president global sales & distribution at Etihad Airways. “Companies can now manage everything from performance tracking to benefit redemptions through one simple interface.”

Key features include automated performance reports, transparent tiering, and streamlined contract management, aiming to reduce administrative burdens.

The platform offers various support levels, from online assistance to dedicated account management. Enhanced analytics and additional features are planned for future updates, continuously expanding the portal’s functionality.

Accor Pacific names new director, commercial – New Zealand and Fiji

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Rachael Nicholson joins Accor’s regional commercial leadership team as director, commercial – New Zealand and Fiji.

Based in Auckland, she has over 20 years of international experience in the hotel, airline and cruise industries. She has held roles in sales, customer experience, commercial leadership and strategic transformation across New Zealand, the UK, Australia, North America and Europe.

She most recently served as group general manager of operations at Heritage Hotel Management.

The Great Room by Industrious opens second Sydney location

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The Great Room by Industrious at One O’Connell Street

The Great Room by Industrious has opened its second Australian location at One O’Connell Street in Sydney’s CBD.

The One O’Connell Street location provides flexible workspace solutions for hybrid teams, startups, SMEs, and enterprise clients. Offerings include customised private suites for three to 100 people, hot-desking zones, and communal areas.

The Great Room by Industrious at One O’Connell Street

Four Enterprise Suites are available for larger teams up to 50 desks, offering self-contained offices with private areas. The facility includes accessibility features such as hearing-friendly configurations, ergonomic furnishings, and barrier-free access.

The Great Room also offers member programming, including weekly Monday morning breakfasts, a Turn Down Cart, and monthly Great Thirstdays networking sessions.

The new Sydney location reflects confidence in the long-term growth of the flex-space sector in Asia-Pacific. The Great Room’s first Sydney site is at 85 per cent occupancy, and the group is actively exploring further expansion in key Australian markets.

With locations in Singapore, Bangkok, Hong Kong, and now three in Sydney, members gain access to over 200 flexible workspaces globally through Industrious’ network.

BESydney expands India presence with new representation

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Business Events Sydney (BESydney) has appointed Devanshi Parikh to represent the destination in India.

Parikh brings over 20 years of sales and marketing experience in the travel and tourism sector, having worked with leading agencies across Mumbai. She most recently founded and led her own boutique travel agency, Explorience, from 2016 to 2024.

Based out of the New South Wales Government’s Destination NSW (DNSW) Mumbai office, Parikh will work closely with major business events partners highlighting the exciting programme of new developments across Sydney.

Over time, her role will broaden to support both DNSW’s leisure travel initiatives, as well as BESydney’s business events strategy.

Queen Elizabeth 2 Hotel names new GM

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Accor has appointed Shaileen Jiwa as general manager of the Queen Elizabeth 2 Hotel in Dubai. She will oversee all operations at the Queen Elizabeth 2, the former ocean liner now operating as a floating hotel.

With more than 20 years of international hospitality experience, Jiwa will lead the hotel’s next phase of development as one of Dubai’s prominent heritage destinations.

She was most recently general manager at MGallery Gem Forest Nairobi and has held senior roles at Tribe and Trademark Hotels in Nairobi, the Drake Hotel, and Canopy by Hilton in Toronto.

Beyond the booth

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What are your immediate priorities as president?
Innovation is one of three core pillars I’ve prioritised for TEA.

The other two are growth and sustainability. To grow the sector, we’re focused on expanding opportunities for our members through government lobbying and other activities such as networking opportunities, training & skill upgrades, domestic market developments, and international promotion.

Our aim is to grow our association to be a strong industry voice in advocacy and representation, above all advocating for policies to protect and upgrade our industry.

You have long been a champion of innovation. What role will embracing technology play in TEA’s future?
Digital transformation is no longer optional. It is essential for uplifting industry standards, and that is why one of my first actions as president was to establish a dedicated Innovation and Technology Committee.

Its purpose is to lead and promote the adoption of technology, innovation and digitalisation across our industry. This will be achieved through education, training, resources and sharing of best practices.

Considering the evolving landscape of exhibitions, what factors contribute to the present urgency?
The global trade exhibition has evolved over the years. It is no longer just a temporary marketplace for buyers and sellers to meet.

Today’s exhibitions serve as industry gathering platforms – not just for business – but for networking, exchange of knowledge, and discussion on trends and addressing key issues.

To further improve Thailand’s international competitiveness in the exhibition sector, Thai exhibition organisers now need new capabilities and deeper domain knowledge to create relevant content and deliver value for the event in order to stay relevant.

Applying digital technologies, particularly AI, alongside hybrid event formats, is key to enhancing the face-to-face experience.

How would you rate Thailand’s pace when it comes to AI adoption?
Adoption pace is more industry-based than region-based. Some industries have embraced digitalisation faster than others. The exhibition industry, whether it’s in Thailand or whether it’s in the rest of the other Asia Pacific region, is somewhere in the middle.

What are the gaps in Thailand’s exhibitions industry?
We are seeing a shift from transactional events – where buyers and sellers meet to do business – to more experience-driven ones, particularly among younger generations of attendees and exhibitors.

Hence, the players in Thailand’s exhibition industry also need to be able to adapt (in order to deliver) sustainable, personalised, engaging, and immersive experiences that are now the expectations from a younger and increasingly sophisticated market.

One way to deliver such experiences is to apply technology, especially AI.

What are TEA’s initiatives to support the younger generation?
A new initiative is the formation of a TEA Young Professional Club under the purview of our Membership Relations Committee.

This TEA Young Professional Club is a community of exhibition industry young professionals for networking, training and activities designed to support their career development, skill development, and foster the growth of business connections and sharing of experiences.

Can you share your vision and priorities in terms of sustainability?
TEA is a key advocate for sustainability and regenerative events.

Through our Standards and Sustainability Committee, we are working with the Thailand Convention and Exhibition Bureau in encouraging the implementation of the Thailand Sustainable Event Standard (TSEMS) to promote the adoption of sustainability practices in Thailand’s MICE industry.

TSEMS is a three year certification standard adopted from ISO 20121 into a simpler and localised framework for Thailand. This programme is part of TEA’s broader efforts in championing our industry to adopt green practices among our members.

We are also a co-campaigner with the Thai Chamber of Commerce for their food waste campaign to donate 12 million meals to the needy. By participating in this project, we aim to divert rescue food to meaningful purposes and create more sustainable events by reducing food waste.

TEA is also advocating for the  use of recyclable or reusable booths. We are exploring how we can work with existing international standards and programs to adopt these frameworks for Thailand.

For starters, we already have our annual best stand awards where sustainability is one of our key judging criteria.

On top of all this, we conduct workshops and seminars on the adoption of eco-friendly exhibitions, regenerative exhibitions and sustainability best practices.

What role should legacy associations like TEA play in today’s market?
It’s not about age. It’s about how active the association is, and how the association can be a proactive player in order to advocate to the government or to advocate to its own industry to move the industry forward.

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