FCM Travel has relaunched ‘Sam’ as an advanced intelligent virtual assistant that will now power all digital experiences for the corporate travel company.
Initially serving as a virtual travel assistant for customers, Sam will be available across FCM’s proprietary Platform, app, and browser extension, and function as a conversational AI assistant that anticipates user needs, offering real-time answers and tailored recommendations to streamline travel. During unplanned events, Sam can also acts as a go-to companion during disruption, offering options, policies, and contacts for delays, cancellations, and emergencies.

Sam will learn from every interaction, ensuring consistent, high-quality support across all touchpoints for booking, managing itineraries, or accessing travel insights.
“Unlike siloed AI systems, Sam’s shared learning environment empowers customers with a conversational assistant and enhances our internal operations,” John Morhous, global chief experience officer, FCM Travel said.
“By equipping our experts with enriched customer profiles and real-time insights, they can deliver faster, more impactful service. This makes travel more rewarding and efficient for everyone involved.”


Most recently, he served as general manager for East Africa, leading commercial strategy and partnerships across the region.
She will lead Hyatt Place Gurgaon with a focus on guest experiences and strengthen the hotel’s position in the Gurgaon market.
Fitt brings over 25 years of experience in tourism, hospitality, and events, with leadership roles at notable properties including Novotel Geelong, Sheraton Melbourne, and Mantra Lorne.



















