From leftMr Chatupol Sittichai - CEO of The Pixel One Production Co., Ltd. and Future One The Virtual Center
Ms Suphajee Suthumpun - Group CEO, Dusit International
Mr Puripan Bunnag - Director, Executive and Legal Affairs, TCEB
Thailand-headquartered hospitality company Dusit International has teamed up with Bangkok-based event management company Pixel One Production to better its audio-visual offerings for virtual and hybrid meetings.
The new services, collectively dubbed VICE ROOM (Virtual Interactive Conference Experience), will transform meeting rooms on demand into high-end recording, live-streaming and presentation studios for worldwide broadcasting.
From left: Pixel One Production’s Chatupol Sittichai; Dusit International’s Suphajee Suthumpun; and TCEB’s Puripan Bunnag demonstrating how future hybrid meetings in Dusit’s meeting rooms will look like
A multi-screen video wall allows for real-time interactions with up to 100 remote event participants, while a green screen backdrop can be incorporated for high-definition virtual backgrounds.
Meanwhile, Pixel One Production’s Future One The Virtual Center can also enrich the meeting experience with virtual Q&As, live polls, and animated presentations.
Dedicated professional event specialists are also on hand to ensure swift and seamless connectivity.
This will be available at all Dusit Hotels and Resorts in Thailand, and also for offsite events catered for by the company.
Hybrid meeting packages at Dusit Hotels and Resorts in Thailand, including a VICE ROOM set up for up to 100 remote participants, start from 90,000 baht (US$2,889) for a one-day setup.
IHG Hotels & Resorts’ has opened its first airport hotel in Australia, the 247-key Holiday Inn Express Sydney Airport.
The eight-storey, new-build hotel is located on the doorstep of Sydney’s domestic airport terminal and minutes away from the international terminal.
Guestroom
Each room at Holiday Inn Express Sydney Airport features everything a business traveller might need – including power showerheads, a choice of pillows, black-out blinds, high-quality bedding, and free uncapped Wi-Fi
The hotel also features two meeting rooms, flexible workspaces, a business centre, gym, self-service laundry and on-site carpark.
Early departures and late arrivals will also appreciate the hotel’s Grab & Go breakfast options and snacks, beverages, and barista-made coffee available 24/7.
Pre-Covid, China was Thailand's largest inbound tourism markets; travellers at Suvarnabhumi Airport pictured
While China’s outbound situation remains fluid, Asia-Pacific’s aviation industry and observers say governments must not waste any time in ramping up a risk-assessment strategy to welcome back the region’s largest source market.
On the rebooting of China outbound, Wolfgang Georg Arlt, CEO, COTRI (China Outbound Tourism Research Institute) commented: “It is urgent that all countries in the region come to an agreement with China to accept a procedure which does not include quarantine, but accepted standard testing before and after each flight or border crossing as well as agreed protocols for safety and sanitation standards for hotels, sights, transportation, etc in each destination.
Pre-Covid, China was Thailand’s largest inbound tourism market; travellers at Suvarnabhumi Airport pictured
“If a country cannot guarantee such standards for the whole country, parts – especially islands – can be opened first, like Bali, Phuket, Hawaii, etc.”
Arlt added: “COTRI is leading a group of experts offering national and regional governments and companies in the Asia-Pacific region a new strategy paradigm – Advantage: Tourism for the Successful Recovery and Resilience of the Tourism Industry – with regard to the Chinese source market, minimising the problems of overtourism, seasonality, strained relations between guests and hosts in time for the coming post-Covid-19 wave of Chinese visitors.”
The Association of Asia Pacific Airlines (AAPA) said that Beijing can take the lead to stimulate travel back to the region.
AAPA director-general, Subhas Menon, commented: “China can take the lead as it has enough experience and has done a very good job in suppression and containing the spread of Covid-19.”
With low infection rates in most countries in Asia, Menon urged governments to adopt a risk-assessment model, opining “there is no need to be so risk-averse”.
“If this can happen by the end of the year that would be great. But realistically, it is not going to be in place until 1Q2021.”
Governments need to “pay more heed to international travel”, Menon added, and if this is expected to happen only in 2024/25, some 115 million jobs are at stake.
Meanwhile, Japan Airlines has resumed outbound bookings for its Dalian-Narita and Guangzhou-Narita services, with reports stating that Japan would ease inbound business travel restrictions from November.
Shirley Yuen, Japan Airlines’ regional director – global and strategic sales Asia Oceania Sales Office, pointed out: “Currently, only Japanese nationals, foreign permanent residents and long-term business visa holders can enter Japan.”
Business-purpose visas have opened, but quarantine is still in place, while student visas are for those who are already studying in Japan but not those newly-enrolled.
Compared to Hong Kong, Taiwan and Korea, Yuen shared that the search volume from China to Japan has been comparatively higher.
When Cebu Pacific Air operated charters from Shanghai to Boracay last year, Ong Kee Keat, adviser, network strategy and development, said the China inbound market overtook South Korea.
The budget airline is currently “being careful with network resumption”, with Ong adding that “charters are a development investment”, as operators would have to block hotels for a year and build a sustainable structure.
The LCC’s network in China includes Beijing, Shanghai, Guangzhou, Xiamen and Shenzhen, and Ong said there were hints from the Bureau of Immigration that the Philippines may open in January 2021.
Ong continued: “The Philippines is the closest tropical country (with long stretches of beaches) in South-east Asia to China, compared to Vietnam which has a long but rocky coastline. Boracay is well known to the Chinese compared to beach resorts in Palawan or Bohol and we are depending on the tourism board to do more.”
The pandemic has made it more urgent for event venues to evolve their existence, by playing a direct role in supporting the transaction of business and knowledge through events, as well as be regarded by clients as more than just a passive real estate supplier.
In this new episode of TTG Conversations: Five Questions, we speak to Ong Wee Min, vice president of MICE, Marina Bay Sands on the future of event venue suppliers when face-to-face meetings are limited, innovations in venues, the balance between contractual flexibility and business sense, and more.
A lack of trust in people, the payment system or the overall payment process has hampered corporate adoption of virtual and tokenised payment solutions, opined Kurt Knackstedt, CEO, Troovo who spoke at an ITB Asia 2020 Virtual conference session.
While companies have primarily used corporate cards for supplier purchases for nearly three decades, Knackstedt believes that the time is up for these static card products. The current lull in business will enable companies to take the leap into virtual payments.
Once centralised, virtual payments will open up a new world of efficiency
“People are no longer in the same office, so the ability to run physical-proximity type processes – a wet signature on a document, or a rubber stamp that many Asian countries still require for purchases – will not work now. Virtual payments can help out,” Knackstedt pointed out.
He encouraged companies to make use of robotic software, managed by a team of people, to centralise these payments, which will in turn take away work that is repetitive and prone to human error.
Doing so would also help to build trust in both the process and employees.
“It has to be as people-free as possible. No one likes to fill expense reports, do paperwork, or wait two days to get three people to authorise the payment (for an airline ticket for a business trip),” he said.
Instead, an employee would get a virtual card generated, pushed to their phone, tap it at point-of-sale and know that the airline has received the card digitally and issued the ticket confirmation.
“The future of payment is any payment, anywhere in the world, anytime, run through any system, any scheme, any device, but all centrally-managed and all driven from a technology perspective,” Knackstedt concluded.
Thai Hotel Association's Kongsak Khoopongsakorn; Phuket City's mayor Somjai Suwansupana; TCEB's Chiruit Issarangkun Na Ayuthaya; Phuket governer Narong Woonciew; TAT's NIithee Seeprae; TCEB's Nichapa Yosswee; Phuket Tourist Destination's Bhummikitti Ruktaengam; and TBEX's Rick Calvert
Thailand has won the bid to host blogger-focused event, Travel Blog Exchange 2021 (TBEX Asia 2021), from October 20-22, 2021, in Phuket.
This marks the country’s first winning event since the beginning of the Covid-19 pandemic, and was the result of a partnership between the Thailand Convention and Exhibition Bureau (TCEB), Phuket Province and Tourism Authority of Thailand (TAT).
From left: Thai Hotel Association’s Kongsak Khoopongsakorn; Phuket City’s mayor Somjai Suwansupana; TCEB’s Chiruit Issarangkun Na Ayuthaya; Phuket governer Narong Woonciew; TAT’s NIithee Seeprae; TCEB’s Nichapa Yosswee; Phuket Tourist Destination’s Bhummikitti Ruktaengam; and TBEX’s Rick Calvert
Phuket was selected as the host city of the TBEX Asia 2021 under the concept of “Diversity of the South, Phuket & Beyond.” As such, TBEX Asia 2021 will underline arts, cultural diversity, event venues, food, and ways of life of not only in Phuket, but also the whole southern Thailand region.
The city is currently preparing for tourism in the new normal. Businesses are upgrading their sanitary standards to comply with the requirements laid down by the Ministry of Tourism and Sports and the Ministry of Public Health.
A multi-screening process is conducted at checkpoints in collaboration with the provincial public health officials, while safety and security measures for water, air and land transport have been heightened to assure travellers that Phuket is a safe destination.
Chiruit Isarangkun Na Ayuthaya, TCEB President, said: “We are going to show the world that Thailand is ready to come back, after Covid-19 has passed, to host international events and Phuket is ready to serve as a festival city.”
To boost the confidence of media and international bloggers, TCEB, TAT, and Phuket will also be organising a Media and Blogger Inspection Trip from October 6-8, 2020.
Annett Polaszewski-Plath will be joining Interprefy as its CEO, effective November 9, 2020.
Polaszewski-Plath will take over from Kim Ludvigsen, who founded the firm in late 2014 and led the business for six years, moving Interprefy from a start-up to a global leader in multi-language online and hybrid event solutions.
Annett Polaszewski-Plath
Prior to joining Interprefy, she most recently led the DACH division of global ticketing and event tech platform Eventbrite. Polaszewski-Plath has also held multiple commercial leadership roles in global tech companies like eBay and PayPal.
Acting CEO Ludvigsen will transition from the role of CEO and continue to serve Interprefy as vice-chairman of the board, leading strategic partnerships as well as business development programs.
Four Points by Sheraton has opened an outpost in Patong Beach, one of Thailand’s top tourism destination.
Overlooking the Andaman Sea, Four Points by Sheraton Phuket Patong Beach features 600 guestrooms and suites, including pool access rooms with private terraces, as well as Ocean View suites offering sweeping vistas of the beach and sea.
King Room
With 1,200m2 of flexible function space including two ballrooms and over 1,000m2 of outdoor events space, the hotel offers venues for all types of corporate events. The Akara Grand Ballroom, foyer and pre-function area can cater up to 500 people, while the Kathu Junior Ballroom can accommodate up to 170 delegates. Seven other meeting rooms can be adapted for a range of function types.
There are five dining venues on-site: Chao Leh Kitchen, an all-day restaurant with a focus on Phuket cuisine, along with pan-Asian and Western favourites; Sears & Co., offering a casual dining experience with indoor and alfresco seating; as well as The Deck Beach Club Patong for light bites and signature cocktails. Alternatively, there is also the Lobby Bar and the Pool Bar, the latter featuring a seven-seat swim-up counter.
Other facilities include The Deck Beach Club Patong, 24-hour gym, a trio of swimming pools, including a saltwater lagoon pool.
Business travellers with their young ones in tow will be able to keep them entertained at the Little Sea Gypsies Kid’s Club, where activities range from cooking classes to face painting, kids’ boot camps and more. There are also Family Suites, which have a dedicated kids’ room including boat beds and children amenities.
The pandemic has catalysed technology upgrades and adoption among TMCs that are looking to be better prepared for the return of business, observed industry leaders in business travel.
Gloria Slethaug, CEO, Connexus Travel, noted that many TMCs are “going beyond booking tickets, with many doubling down on technology investments and reworking their operations” during this lull period.
From left: Connexus Travel’s Gloria Slethaug, and Reed & Mackay’s Jane Warren presenting at the ITB 2020 session
Jane Warren, managing director, Reed & Mackay Travel Singapore, opined that the technology rush could have stemmed from the desire of employers to know where their staff are at any given time in today’s volatile and risky environment.
“Whether it’s a change in the country’s status due to Covid-19, natural disaster or political unrest, a TMC can provide data to ensure the traveller’s safety throughout, as well as locate and communicate with impacted employees,” Warren elaborated.
Technology can also provide pre-trip risk assessment; point-of-sale intelligence on Covid-19 safety measures for both air and hotel; dynamic trip alerts; and multi-channel communication to help corporate travellers make informed choices.
At the same time, TMCs can rely on technology to track their carbon emissions and enforce offset programmes should reduction not be possible.
And in fragmented Asia-Pacific, technology could smoothen operations, opined Slethaug.
She elaborated: “The region’s business travel markets – China, Australia, Japan, Singapore and India, for example – all operate differently (in terms of) technology systems, GDS, fare structures, and language capabilities.”
Citing further examples, Warren said that Singapore is “slightly behind the curve in adopting technology for business travel programmes” while Australia already has online adoption due to its domestic market. To better navigate the different business travel landscape in this region, she encouraged companies to rely on a TMC that is pro-technology.
Slethaug added: “More companies are expecting their corporate travel programme to assist with their business assessments in the future, so TMCs should rethink how to use the right technology, that’s relevant to the local market, to deliver extraordinary services for their clients.”
A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.
The five-star property excels in backing its expansive facilities with seamless service and personalised attention, setting the benchmark for luxury in Bangkok.
