Asia/Singapore Wednesday, 15th April 2026
Page 502

Safe bubble for business travellers to Singapore materialises

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The Phase 1 launch of the four-star hotel and meeting facility Connect@Changi (C@C) on February 18 has kicked off the Connect@Singapore scheme to reopen Singapore’s borders by providing a “bubble” environment for high-level executives to do business face-to-face once they touch down in the city and test negative for Covid-19.

C@C, which offers an integrated “test-stay-work-meet” experience for Singapore residents and international travellers, occupies the former Singapore Expo Hall 7 which was repurposed into a Covid-19 care facility. C@C opened with 150 hotel rooms and 40 meetings rooms which can accommodate between four and 22 participants.

Connect@Changi provides inbound business travellers with a safe environment for Covid-19 tests, accommodation, work and meetings

There will be 660 guestrooms and 170 meeting venues when Phase 1 is completed by May 2021, and the facility can host 1,300 business travellers at any one time when it is fully completed later this year.

Billed as the first of its kind in the world, C@C room rates start at S$384 (US$290) inclusive of three meals daily, mini-bar, room amenities, Wi-Fi, airport transfers and Covid-19 tests required during the stay, according to its press release.

The pilot purpose-built accommodation to facilitate safe meetings between business travellers from across the globe is being developed by a local consortium led by Singapore-headquartered global investment company Temasek and includes The Ascott Limited, Changi Airport Group, Sheares Healthcare Group, SingEx-Sphere Holdings and Surbana Jurong.

Aloysius Arlando, chief executive, venues of SingEx-Sphere, told TTGmice, demand is expected to come from senior official meetings, MNC corporate meetings, business negotiations, document signing, legal consultations and wealth advisory service companies.

He said Singapore-based heads who have not met critical overseas staff face-to-face in a year, one-on-one or in a “board meeting environment” would be potential customers.

The consortium is bullish about demand from the US, Europe and Asia for the facility, which took 14 weeks to be repurposed again between Christmas and the Lunar New Year.

Arlando said: “Phase two details are now being worked out and all options are being looked at to determine what we can cater for as more people get vaccinated.”

C@C, he added, offered a “new advantage” to Singapore Expo to be the vehicle to restart the economy, revive the country’s aviation hub position and provide an “overnight” solution to hold high-value business meetings with border restrictions still in place.

Unlike air travel bubbles, green lanes and reciprocal travel corridors which broke down due to subsequent waves of Covid-19 infections and new virus variants, C@C was a permanent bubble and safe meeting venue, Arlando noted.

Advanced MedTech Holdings, a global medical technology leader, will be one of the first companies to conduct business activities at Connect@Changi.

Lee Weikang, senior director, business development, said the Singapore-headquartered firm plans to hold its first in-person global senior leadership meeting of up to 30 business executives at the facility – its first since the pandemic began early last year.

Additional services for C@C guests include tax and duty-free shopping, food delivery by Changi Eats and a personalised online shopping concierge service.

Bookings can be made at www.connectatchangi.sg/ or through the Connect@Changi mobile app.

CTMs call for more streamlined vaccination guidelines

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Senior corporate travel managers (CTMs) in charge of regional travel programmes say setting a vaccination strategy will require very clear guidelines from the authorities, HR and security advisers.

The buyers, attending an online Corporate Travel Community (CTC) roundtable discussion last week, added that while it is possible to use certificates or QR codes as proof of vaccination, it would take time for a global standard to be recognised and authenticated.

For corporate travel to pick up again, a standardised set of Covid-19 vaccination guidelines are needed

During the discussion, moderated by Benson Tang, CTC’s executive director, CTMs opined that some countries were slower in rolling out their vaccination programmes and had different priorities for the first in line.

The buyer of a US technology company noted the choice to be vaccinated against Covid-19 was a “serious” and “sensitive” human rights issue in some countries.

She pointed out employees cannot be forced to be vaccinated because of requirements from airlines and other entities to enable them to travel on business.

Another buyer expressed concern as to how travellers can get vaccinated before getting on a flight and also wondered if a vaccinated person could still be a carrier.

A veteran CTM remarked that “nobody knows what form corporate travel will take in the future”, and that it’ll be a long road to recovery.

The buyers also shared that ongoing Covid-19 restrictions were throwing up challenges such as employees being stranded due to border closures and taxation issues for the individual and the company.

In preparation for when travel can resume, but with quarantine measures still in place and lasting for up to a month in some countries, a Singapore-based CTM has begun keeping an eye on rising insurance premiums.

CTC’s Tang also shared that Lufthansa CEO Carsten Spohr at a recent CAPA Live session reported there was a backlog of corporate bookings and once travel can resume, forecasted demand would be very strong.

Michael Kunz, associate partner of Lufthansa Consulting, who attended the CTC roundtable, acknowledged there was pent-up demand and cited easyJet’s advance bookings were “250 per cent versus a normal year with travel in summer moving to autumn and winter this year”.

Intercontinental Singapore sets up hybrid production studio

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An example of an event being broadcasted worldwide

InterContinental Singapore has launched The Green Room, a state-of-the-art, purpose-built virtual and hybrid event studio equipped with full multimedia production facilities.

The Green Room comprises three zones within its 206m2 space. There is a 6m by 2.5m LED Display Wall; a 180-degree infinity cove green screen stage with studio lighting and multi-camera setups to optimise chroma keying for live green screen blending and editing; and The Event Space – a setting offering multiple configurations (classroom, cluster or cocktail) for live-studio audiences of up to 30 attendees.

An example of an event being broadcasted worldwide in The Green Room

The Green Room offers two meeting solutions – Virtual Meetings with broadcast-quality live-stream capabilities to deliver real-time connections between clients and guests around the globe; and Hybrid Meetings, ideal for events that include a live studio audience of up to 30 guests and unlimited online global attendees.

Meeting package options include the Silver Studio Stream that comes with usage of the LED display wall, and Gold Studio Stream, which comes with usage of the green screen stage and LED display wall. Studio package for a full-day event starts from S$9,600++ (US$7,220) with options to add on coffee breaks and bento lunch.

Gold Coast secures major conference for 2023

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Gold Coast is moving forward after an unprecedented year of challenges and we’re buoyed by the continued interest and confidence from associations choosing the Gold Coast for future conferences.

Gold Coast has won the bid to host the World Federation of Chiropractic Biennial Congress in March 2023.

Come 2023, the Gold Coast Convention and Exhibition Centre will welcome more than 1,000 chiropractic association leaders and executives to its shores, and the event expected to inject A$2.4 million (US$1.9 million) into the economy.

Securing the event is a milestone after the city endured months of hardship impacting both tourism and business events as a result of Covid-19 shutdowns and travel restrictions.

Destination Gold Coast’s CEO Patricia O’Callaghan said kickstarting the recovery of business events is a priority for the Gold Coast as interconnected industries are set to benefit from a pipeline of upcoming domestic and international conferences.

“Prior to the pandemic, Gold Coast’s business events market share increased by five per cent to generate a staggering A$570 million in economic impact,” she said.

The bid was secured by Destination Gold Coast in partnership with Tourism Australia support by the Business Events Bid Fund Program (BFP), and Tourism and Events Queensland

Gold Coast is buoyed by the interest and confidence from associations for future conferences

Tourism Australia’s managing director Phillipa Harrison said securing the conference on the Gold Coast provides the local business events industry with some confidence in the pipeline of future events as it recovers from the impacts of the global Covid-19 pandemic.

“Lucrative business events require significant planning and by winning events such as this one, we are helping to drive the long-term recovery of our visitor economy while also ensuring Australia remains front of mind among decision-makers as a world-class events destination,” Harrison said.

The original World Federation of Chiropractic was established at the World Chiropractic Congress in Sydney in 1988 and represents members and the chiropractic profession in the international community, encompassing 90 national associations of chiropractors in 95 nations.

GainingEdge unveils new research arm dedicated to meetings sector

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Global convention industry consulting firm, GainingEdge, now has a new internal unit, GainingEdge Analysis & Research (GEAR), where its mission is to expand and improve the quality of research available to international convention destinations.

GEAR will focus on issues of destination competitiveness, new forms of market intelligence, and new insights into the dynamics of the global meetings industry.

GainingEdge hopes GEAR can make a difference for the meetings industry and associations

GainingEdge CEO, Jon Sivertson, said the vision for GEAR is to fill a research gap in relation to both the convention industry and the association community.

“Our industry has never really had a dedicated research unit. We were struck by the lack of real quantitative analysis available to support quality decision-making processes.

“We want GEAR to be the go-to when people are focused on facts-based decision making,” Sivertson said.

Long-time GainingEdge consultant, Milos Milovanovic, has been tapped to helm GEAR. Milovanovic further shared that GEAR came out of a journey that began in 2018 with the publishing of the first annual International Convention Destination Competitive Index, the 3rd edition of which was released in December 2020.

He added GEAR’s next contribution will be “cutting-edge” research into the “intellectual capital” of convention destinations around the world. For instance, the next report will have a big impact on destinations, and how they go about pursuing international conventions.

“We’ve done a deep dive on the leadership of 3,500 international associations and developed a database of association board members and the cities where they live. From this research, we will be helping cities to understand how well they are doing in terms of the number of their local leaders who are active members in governing bodies of international associations.”

Milovanovic said the upcoming report would also help cities understand how well they are leveraging their influencers to secure conventions.

“We want to help them in their recovery strategies as they pursue future growth. Intellectual capital is a main driver of how conventions decide where to meet. We want to help destinations to understand how well they are harnessing that intellectual capital and to find quick pathways to the people they need to engage in the process of securing conventions.”

South Australia pulls off first business exchange for 2021

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Australia’s first business exchange event for 2021 was successfully staged in Adelaide despite lockdown and quarantine setbacks impacting some delegates.

Destination South Australia was held February 10-13 after being cancelled last year due to the pandemic. The event aimed to demonstrate to participants its ability to organise a business exchange, gala dinner and famil programme using its end-to-end Covid Safe health and safety plan for visitors, billed as unique to the state.

Adelaide is the first city in the country to host a 2021 face-to-face business exchange event

The event was also significantly seen as a reboot of business events in the city after a year that saw many tourism trade businesses crippled financially.

“Our Safe SA campaign is one reason I’m sure (how) Adelaide Convention Bureau (ACB) has managed to lead Australia for business events,” said Damien Kitto, CEO of ACB, the programme’s organisers.

“The world’s best venues and accommodation in 2021 stand for nothing unless they’re healthy and safe. We’re really proud that 85 per cent of events (booked) in 2020 have been rescheduled to either 2021 or 22, which is a phenomenal effort.”

Destination South Australia welcomed 24 delegates in-person, with additional participants joining virtually.

This is as delegates from Western Australia were unable to join after a state lockdown, while some from Victoria cancelled after new quarantine rules required them to fly in a day early for Covid-testing and hotel quarantine until test results were available.

“Everything you plan early in 2021 means you have to stay nimble and adroit at reconfiguring,” Kitto said in an earlier press release. “You simply have to accept (that) clusters, snap lockdowns, border restrictions are our unfortunate new normal for now, and work around them. For Destination South Australia we have done exactly that”.

Delegates were shown the city’s new hotels, including the Crowne Plaza, Oval Hotel and the much-anticipated Eos by Skycity, part of Adelaide’s integrated entertainment complex.

“There’s an awful lot of choice and we have a lot of quotes coming our way,” said participant Dale Gilson, CEO of the Austin Funeral Directors Association. “But it’s been great to see people face to face. The funeral industry is all about relationships and Covid made a tough job even harder. (Our members) really enjoy coming together (to) learn from each other so being face to face is invaluable,” he continued.

At the time of publishing, South Australia has just three active Covid cases from overseas travellers who are in hotel quarantine.

Marriott’s president and CEO Arne Sorenson passes on after battle with pancreatic cancer

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Marriott International’s president and CEO, Arne M Sorenson, has passed away unexpectedly on February 15. He has been battling pancreatic cancer since he was diagnosed in May 2019.

Sorenson became the third CEO in Marriott’s history in 2012, and the first without the Marriott surname.

Recognised as a visionary leader, Sorenson put the company on a strong growth trajectory that included the US$13-billion acquisition of Starwood Hotels & Resorts. During his tenure, Sorenson was tireless in driving the company’s progress, creating opportunities for associates, growth for owners and franchisees and results for the company’s shareholders.

Known for his leadership on difficult national and global issues, Sorenson steered Marriott to make significant progress on diversity, equity and inclusion, environmental sustainability and human trafficking awareness.

“Arne was an exceptional executive – but more than that – he was an exceptional human being,” said J W Marriott, Jr., executive chairman and chairman of the Board.

“Arne loved every aspect of this business and relished time spent touring our hotels and meeting associates around the world. He had an uncanny ability to anticipate where the hospitality industry was headed and position Marriott for growth. But the roles he relished the most were as husband, father, brother and friend. On behalf of the Board and Marriott’s hundreds of thousands of associates around the world, we extend our heartfelt condolences to Arne’s wife and four children. We share your heartbreak, and we will miss Arne deeply.”

Travel Spark by TTG heads to Switzerland

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A four-part video series that sheds light on Switzerland’s best business events and leisure offerings will debut on February 19, with a fresh episode out every Friday.

The Travel Spark with Switzerland series, hosted by TTG Asia Media group editor Karen Yue, will feature speakers from Switzerland Convention & Incentive Bureau, Switzerland Tourism and Swiss Travel System, who will take the audience through the sought-after destination and inspire travel ideas for when travel is possible again.

Travel Spark with Switzerland video series will inspire event ideas in the destination

The first episode, Travel Spark: Inspiring incentives in Switzerland, will be presented by Dominique Oi, MICE manager for Southeast Asia, Switzerland Convention & Incentive Bureau. Oi will discuss how various sights, experiences and venues in the destination can elevate a corporate incentive programme.

Travel Spark: Weaving around Switzerland, to be released on February 26, will see Melanie Brunner, sales & marketing manager for Southeast Asia, Swiss Travel System, sharing tips on how to make Switzerland’s comprehensive public transport network work for leisure and corporate groups.

This will be followed by Travel Spark: One big Swiss playground on March 5. Presented by Oliver Guggisberg, project manager for South East Asia, Switzerland Tourism, the episode details various fun experiences that can be found across Switzerland.

The series concludes on March 12 with Travel Spark: A taste of true Switzerland, presented by Jennifer Chin, project manager, Leisure & MICE for Southeast Asia, Switzerland Tourism. Chin will discuss Switzerland’s rich history and the resulting opportunities for unique destination experiences.

The Travel Spark with Switzerland series is part of TTG Asia Media’s Travel Spark by TTG programme, which aims to spark off travel and events desire and ideas, and show how trade buyers and their customers can return to travel and events in this new era.

Hidden Tokyo

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Tokyo is well-known as a multi-faceted metropolis, complete with old and new aspects, from its centuries-old Imperial Palace, Buddhist temples and tea gardens to futuristic skyscrapers, cutting-edge technology and modern food scene.

Now, business event stakeholders in the city are encouraging groups to see another side of the destination – rural Tokyo. And, with rising interest among events planners for incentives and excursions in less congested places that allow easier social distancing, work is accelerating to whet appetite as international travel resumes.

Hachijojima, Tokyo

Efforts to promote rural Tokyo for business events is led by Tokyo Metropolitan Government’s Tamashima, focusing on the mountainous and heavily forested Tama area in the west and the subtropical island chain (shima) that stretches 270km south. A new website under the Tamashima brand lists recommendations and model courses for day trips and overnight or 3D2N stays, each designed to help visitors enjoy the best of the two areas.

Despite being far from central Tokyo, the islands are well connected by high-speed jet boat and airplanes. Travellers can even depart central Tokyo on an overnight ferry to arrive in the morning.

Each island has unique characteristics that could appeal to excursions and incentive programmes. Oshima is a geopark with unique volcanic scenery; Nijima is a renowned surf spot; Shikinejima is filled with coastal inlets, coves and hot springs; and Hachijojima is popular for aquatic sports including scuba diving.

With the Tama area located about a 90-minute drive from central Tokyo, Hironobu Fujimura, director of the business events team at Tokyo Convention & Visitors Bureau (TCVB), said it has become “a real hot spot.”

“The Tama area allows visitors to see another face of Tokyo. Located in the foothills of the Okutama Mountains south-west of Tokyo is an oasis blessed with an abundance of nature and filled with fascinating cultural spots.”

Fujimura and his team at TCVB provide tours of Tama including Mount Takao, which was designated a three-star mountain by Michelin Green Guide Japan. The mountain has chair lifts and cable cars, allowing participants to prioritise hiking or viewing the scenery, and is recommended as a teambuilding activity.

Options for incentives include soba making, where participants learn about buckwheat before making and eating their own handmade noodles, and sake brewery tours. At the Ishikawa Brewery, guests can pair sake and locally-brewed beer with dishes at Japanese or Western restaurants. The facility can also host private parties for up to 100 people.

In 2021, Tama became more viable for conferences and exhibitions, too, with the opening of Green Springs in Tachikawa. The innovative, well-being-focused site includes the largest multipurpose hall in Tama, featuring indoor and outdoor stages with combined seating capacity for 2,500 pax. The adjacent Sorano Hotel has 81 guestrooms, each offering park views, as well as various dining options, an infinity pool and a spa. There are also extensive F&B offerings, shops and a 10,000m2 park at Green Springs.

Such new spaces boost the existing event facilities in the area. Nearby Hachioji has 18 convention facilities, 50 banquet halls and 1,768 guestrooms within walking distance of a train station.

However, industry experts admit that central Tokyo may still remain a bigger draw for business events, particularly those that are large or whose participants are new to Japan. In recognition of this, Tokyo Metropolitan Government offers a one-day tour of Tama as part of in-kind support for a large-scale conference held in Tokyo. But Tamashima could see growth in the coming years among repeat visitors or those seeking a quieter stay.

James Kent, general manager of The J Team DMC, said the ability to explore “rural delights within the boundaries of the metropolis will most certainly be an attraction, especially for incentive travellers who like to be treated to short transfers and (have) the next inspiration…just a stone’s throw away”.

Kent predicts the area will grow in popularity in the next few years along with “the delights that the Tokyo rural areas offer, such as farming experiences, cooking the locally-grown produce and the sublime sake that is brewed from the rice and water in these areas”.

More work may need to be done, however, to both raise awareness among industry players of what rural Tokyo has to offer and to compete with areas around Tokyo, according to Jarrod Stenhouse, managing director of Destination Asia Japan.

“We would need to see better options for lunches and activities (to include these areas),” he said, adding that a visit would need to be a “very special experience” in order to be included in schedules given “there is so much to fit in both inside and outside Tokyo – Nikko, Hakone, Kamakura, Yokohama.

Singapore extends job support for struggling aviation, tourism sectors

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Stakeholders call for Singapore government to also address the larger MICE ecosystem

Tourism, aviation and aerospace sectors – worst-hit by the Covid-19 pandemic and resulting travel restrictions – will get a further six-month extension to the Singapore government’s Jobs Support Scheme (JSS).

Through the programme, the government will cover part of the wages paid out by qualified companies, with subsidies ranging from 10 per cent to 30 per cent.

Tourism and aviation firms will continue to receive wage support from the government this year

Payout for 30 per cent of wages paid from April to June 2021 will be issued in September, while another 10 per cent paid from July to September will come in December.

The wage support will apply to the first S$4,600 (US$3,476.42) of gross monthly wages paid to each Singaporean or permanent resident employee.

In addition, schemes in support of career growth, training and attachment opportunities will be extended. There will also be continued access to trade loan assistance and grants for self-employed individuals and workers who have lost their jobs or are placed on involuntary no-pay leave for at least three consecutive months.

The extended JSS is part of an S$11 billion COVID-19 Resilience Package announced for Budget 2021 this afternoon. It is also the fourth extension for the scheme since its introduction in February 2020.

Deputy prime minister Heng Swee Keat said the extended JSS will cost the government S$700 million, and adjustments will be made based on the projected recovery of the different sectors. Other sectors that qualify for the extended JSS include food services, retail, marine and offshore as well as arts and entertainment.

Since its launch, JSS has subsidised 25 to 75 per cent of wages paid for 10 months and supported over 150,000 employers for up to 17 months.

In all, JSS has cost the government more than S$25 billion.

Aloysius Arlando, president of the Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS), said in a public message to members and industry colleagues that that government’s recent budgets and COVID-19 Resilience Package all aim to “safeguard lives, jobs, supply chains and core economic capabilities”.

“From 2021, our focus will be on Emerging Stronger, Together,” Arlando said, and urged members and industry colleagues to seek opportunities to “do things differently and collaboratively for the betterment of our business and people”.

Arlando said: “We encourage SACEOS members to not waste this lull period; work on hybrid event models, build up future-work-ready capabilities as outlined in the Event Industry Resilience Roadmap, adopt the certified practice to construct, conduct under the Safe Event Framework, and apply these permitted event parameters to test out business models, partnerships in pilot events.”

Commenting on the latest JSS arrangements, Singapore Airlines (SIA) CEO Goh Choon Phong said the government measures, which include vaccination priority for the aviation industry, “will help to bolster the SIA Group’s plans to navigate the disruptions caused by the Covid-19 pandemic, while remaining nimble and flexible to seize all opportunities as international routes re-open and travel sentiments improve”.

Goh added: “The initiatives will also help our employees to retain their knowledge and competencies, and acquire new skills if necessary, ensuring that they are future-ready during this critical period.”

Editor’s note: The original post has been updated to reflect further details on the JSS extension and to include a statement from the SACEOS president.

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