Asia/Singapore Tuesday, 21st April 2026
Page 538

AIPC, ICCA and UFI release updated edition of Good Practice Guide

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AIPC, the International Association of Convention Centres; ICCA, the International Convention and Congress Association; and UFI, the Global Association of the Exhibition Industry, have joined forces to release Good Practice Guide: Addressing COVID-19 Requirements for Re-Opening Business Events – Version 2.

The guide addresses conditions and safeguards that will enable the smooth reopening of activities while observing the needs and expectations of relevant governments and health authorities

This Guide complements three earlier publications which were produced and distributed in March, April and May of this year:

The Guide builds on the first report published in May and includes 12 mini case-studies and learnings from events which successfully took place during July and August around the world.

AIPC’s president Aloysius Arlando said: “This updated version includes lessons learnt from our members across our global community and some great examples of colleagues who have successfully re-opened for business and are happy to share their experiences with the entire industry.”

“(The guide) is a reflection of hard work and perseverance in the face of real difficulties and I recommend it to colleagues around the world. In particular, the case studies show a variety of different approaches and creative ideas to ensure events continue to be a success for all involved. There is something here for everyone, no matter what role they play in the delivery of conferences, congresses and events,” said ICCA President James Rees.

“Exhibitions and indeed the entire events industry have been among the worst affected by the pandemic. One of the first industries to be shut down in March, many parts of the world are yet to open their doors again. However, getting the green light to open our doors and reopen our events is only the first hurdle we are facing. We need to reassure our visitors and customers that they can be confident in coming to our events, to meet face to face and rebuild their businesses. As a face-to-face industry we always put the safety of our visitors first, and this Guide shows the many ways that as an industry we are working to implement the very best practices to achieve that,” said Mary Larkin, UFI President, and president of Diversified Communications USA.

As with previous Guides, this latest publication has been created as a collaborative project amongst different parts of the overall industry. It has been developed through the direct, practical experiences and expertise of members that are dealing with the impacts on a day-to-day basis.

Following distribution, the associations will be scheduling an online event to facilitate the implementation of the guidance provided in this publication and to assist members in interpreting its content into local actions.

The guide can be downloaded here.

Dubai forms committee for MICE stakeholders

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Helal Saeed Almarri chairs first meeting, with airlines, hotels, PCOs and DMCs among participants

Dubai’s Department of Tourism and Commerce Marketing (Dubai Tourism) has formed a new Business Events Stakeholders Committee, reinforcing its commitment to engage with the industry and re-establish its place at the heart of Dubai’s economic growth and development as a knowledge hub.

Helal Saeed Almarri, director general of Dubai Tourism, chaired the committee’s inaugural meeting on September 14 at Dubai World Trade Centre, updating members on the latest progress in reactivating the sector in the aftermath of the global Covid-19 pandemic and facilitating discussions around opportunities and challenges.

Dubai Tourism’s Helal Saeed Almarri (in white) chairs first meeting, with airlines, hotels, PCOs and DMCs among participants

Comprising key industry stakeholders, the committee, which will meet regularly throughout the year, provides a platform for two-way dialogue around the continuous strategic and operational development of Dubai’s competitive position as a host city for international business events.

Among the participants in the inaugural session were senior officials from airlines, venues, hotels, DMCs and PCOs. Organisations represented included Emirates, Dubai World Trade Centre, Jumeirah Hotels & Resorts, Alpha Destination Management, MCI Middle East and Expo 2020 Dubai.

Enabled by guidelines from Dubai Tourism and an aligned approach taken by stakeholders across the public and private sectors, the industry is looking to rapidly and safely rescale, with local business events resuming this week and international business events set to return from October 1. Upcoming events include The Airport Show (October 26-28), Annual Radiology Meeting (November 1-3 ) and Cityscape’s 2020 Real Estate Summit (November 16-17).

Helal added: “The formation of this committee underlines the collaborative approach we have sought to take across all our activities and in relation to all the tourism sub-sectors, and reinforces our commitment to supporting our stakeholders and ensuring Dubai leads the global post-pandemic recovery.

“Business events play a critical role in driving economic development and knowledge growth in Dubai and, with the city’s status as the Middle East’s undisputed hub for conferences, exhibitions and meetings, the resumption of activity here will have an impact on the wider region.”

Underpinning the resumption of business events this month are guidelines for organisers and venues that prioritise the health and safety of all parties involved. These complement the measures already in place across other touchpoints across the city, including airports, hotels, attractions and dining establishments that have already paved the way for the resumption of tourism since July 7.

First five-star hotel in Belitung now open

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Sheraton Belitung Resort is the first five-star property to open on Belitung Island, part of the Bangka Belitung Islands Province, located off the eastern coast of Sumatra.

Located within a wildlife reserve, the 164-key property offers 695m2 of event space good for intimate business events. There are three meeting rooms, as well as the Northern Light ballroom – that can host up to 200 theatre-style – to choose from.

Sheraton Belitung King Guestroom

Corporate guests will also be able to enjoy recreational facilities such as a 24-hour fitness centre, outdoor infinity pool, and Shine Spa. There are also three F&B venues on-site – the all-day dining Island Restaurant, a Seafood Market Restaurant, and the Blue Lagoon lounge and bar.

The hotel is 45-minutes away from H.A.S. Hanandjoeddin International Airport and a short drive away from the Black Rocks Golf Course, and the coast of Tanjung Kelayang – known as the heart of Belitung.

Photo of the day: MITEC delivers first major business event for Malaysia

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The Malaysia International Trade and Exhibition Centre (MITEC) successfully hosted the country’s first major business event during the Covid-19 Recovery Movement Control Order, in a highly-controlled, carefully-managed environment with stringent safety and security protocols in place.

The National Congress Unite for Malaysia, a half-day event held on August 22, brought more than 4,500 people together to discuss and debate efforts on developing the nation and the economy.

Event takes place in a highly-controlled, carefully managed environment with stringent safety and security protocols in place

Malaysian Prime Minister, Muhyiddin Yassin, senior ministers, dignitaries and participants non-governmental organisations were in attendance.

The large-scale event complied with the approved Malaysian National Security Council standard operating procedures including mandatory mask-wearing in public areas, and social distancing measures. Ready-to-eat packed meals were served to each attendee at their respective seats during lunch and coffee breaks with pre-wrapped cutlery sets.

Gunther Beissel, CEO of MITEC, shared: “The successful hosting of such a mass gathering signals a start to rebuilding public confidence in the meetings and events industry. We are proud to have delivered the event seamlessly within a safe and structured manner.”

Chinatown Murders game tour

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Peering over a puzzle while on the tour
A Chinatown Murders tour in session

Concept
As Singapore welcomes the revival of small group tours, operators are evolving their tourism products to cater to a domestic clientele. That greater demand for something beyond the cookie-cutter experience among locals exploring their own backyard has prompted travel agencies to push out a raft of immersive, value-added experiences.

What
Local agency Tribe Tours has gamified the tour experience in what it touts is the first-of-its-kind product in the local market. Chinatown Murders is a walking tour – with a whodunit murder mystery twist. Participants put on their imaginary Sherlock Holmes caps and work together to solve challenging puzzles in one of Singapore’s richest heritage districts.

While there is no overall time limit, each puzzle has a 10-minute countdown to beat. Our tour took two-and-a-half hours.

MICE application
In keeping with safe management measures, this game tour can be played in teams of two to five persons, capped at 10 participants. Our 10-person outfit was spilt into two teams of five, led by a group of game masters and a guide-slash-storyteller.

Our Chinatown Murders journey started out with a pre-tour briefing, before each participant was handed sanitised mini-intercom units, earpieces, and hand sanitiser. Each team was also supplied a game kit, comprising material needed for our mystery jaunt, such as a puzzle book, a map and markers.

We kept our eyes peeled for clues hidden in our surroundings, and ears open for possible hints dropped by our storyteller. Each puzzle we solved helped unlock a new clue that narrowed down our suspect list, and brought us a step closer to nabbing the killer.

In between solving puzzles, our storyteller role-playing a character which has lived in Chinatown for 48 years regales us with tales about growing up in the district. Though a work of fiction, the stories were inspired by real people, we are told.

For a walking tour, the mini-intercom units worked excellently as all of us could hear the guide well, even from the back of the group. It also helped the guide summon some of us back to the meeting point whenever needed.

Peering over a puzzle while on the tour

Service
Overall, the experience was a fun and interactive spin on the traditional walking tour. Already, the concept has piqued the interest of some local audiences, with Tribe Tours co-founder Jason Loe reporting bookings coming in from interest and corporate groups.

It’s easy to see why – the game tour makes for a refreshing alternative to typical icebreaker activities and team-bonding games. Throughout the tour, our game masters repeatedly emphasised teamwork. Indeed, we found that splitting up the puzzle-cracking between the members helped speed things up, while fostering greater discussion and collaboration.

I personally felt that the tour could have struck a finer balance between historical commentary and fictional storytelling. As much of the guide’s narration was fictional retellings, I did not learn as many new facts about Chinatown as I’d hoped. An even more immersive experience could be achieved if the commentary incorporated lesser-known tidbits about Chinatown or non-fictional accounts about its previous occupants.

Although we were told from the get-go that this game tour wasn’t a contest, it was hard for our competitive instincts not to kick in. Since safe distancing rules have taken inter-team collaboration off the table, the tour experience could have been enhanced with the introduction of a solid competitive element. – Additional reporting by Cheryl Ong

Rate: S$50 (US$37) per person
Frequency: Every Friday/Saturday/Sunday from 10.00 to 12.00
Contact
Email: bookings@tribe-tours.com
Website: https://singaporediscovers.tribe-tours.com/niu-che-shui-murder-mystery-game-tour/

Australia’s first Fairmont to open in 2023

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Fairmont Port Douglas will bring a new level of sustainable luxury to Australia’s Far North

Accor will bring the luxury Fairmont brand to Australia for the first time, with the Fairmont Port Douglas set to open in Far North Queensland come 2023.

Set on the edge of two UNESCO World Heritage sites – the Great Barrier Reef and the Daintree Rainforest – the hotel in the coastal town of Port Douglas will boast 253 rooms. On-site amenities include several restaurants and bars, a spa, treetop walk and conference facilities, designed around resort-style pools.

Fairmont Port Douglas will bring a new level of sustainable luxury to Australia’s Far North

The hotel is also planning to work with the local Kuku Yalanji community, traditional owners of the land, to provide Indigenous Welcome to Culture and Smoking Ceremonies for special events.

As the first hotel in the region to achieve Ecotourism Australia’s Eco Destination Certificate, Fairmont Port Douglas has been recognised for its strong environmental credentials, winning the Communities & Culture Award at the Sustainable Destinations Awards in March 2020.

Onyx unveils new GM appointments across Thailand

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From left:

Onyx Hospitality Group has made five key hotel leadership appointments across Thailand.

Rejoining the group as the new general manager of Oriental Residence Bangkok, Christoph Leonhard will be leading the city-centre hotel, which will soon be reintroduced as part of the newly-unveiled Saffron Collection.

From left: Christoph Leonhard; Sukamal Mondal; Thomas Hain; Paul Halford; and Richard Margo

Having held rooms division and general manager roles with Onyx Hospitality Group’s Amari brand for close to a decade in Hua Hin, Koh Samui and the Maldives, Leonhard also gained experience from leading companies and brands like The Peninsula, St Regis and Accor.

Meanwhile, Sukamal Mondal has been promoted to cluster general manager for the Shama Serviced Apartments portfolio of four properties in Bangkok, and will continue to lead as general manager of Shama Lakeview Asoke Bangkok. An Onyx veteran with over 14 years of experience in China and Thailand, Sukamal also served as general manager of Oriental Residence Bangkok.

In the south of Thailand, Thomas Hain will move from Onyx Hospitality Group properties in Koh Samui to Krabi to take on the role of general manager at the newly-renovated Amari Vogue Krabi.

With over 20 years of hospitality experience in a variety of rooms division roles in Europe, the US and Asia for companies like Marriott, Hyatt, Accor and IHG, Hain joined Onyx in 2018 as the resident manager of Amari Koh Samui and was subsequently appointed general manager for the group’s two hotels on the island.

Next, Paul Halford will be appointed cluster general manager for Amari Koh Samui and Ozo Chaweng Samui, after two years as opening general manager for Ozo Phuket. Halford joined Onyx in mid-2018 from Radisson Hotel Group where he held senior roles in Australia, Fiji and Thailand.

Lastly, Richard Margo has been appointed general manager of Ozo Phuket, from his current role as hotel manager of the group’s Amari Phuket which he has held since 2014. Joining Onyx eight years ago as resident manager of Amari Pattaya, Margo’s career in hotels started from the F&B side of the business. He has held roles with Le Meridien in Belgium, Ireland, Portugal and Jordan, as well as with Hilton in Malaysia and Thailand.

TTG Conversations: Five questions with Fransiska Handoko, government & organisation relations, Bali Hotels Association

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The public’s growing expectation for health and safety protection promised by the travel community could lead to suppliers going overboard and becoming too sterile, warns Fransiska Handoko, government & organisation relations with the Bali Hotels Association.

In this new episode of TTG Conversations: Five questions video series, Fransiska speaks about the fine balance between safety and hospitality, challenges of implementing health and safety protocol by smaller, resource-restricted hotels, and long-term compliance controls.

STO initiates virtual fam for business events media

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MICE journalists will be brought to Seoul through this virtual fam programme

Seoul Tourism Organization (STO) will host its first virtual media familiarisation programme for the journalists specialising in business events on September 17 and 18, coinciding the activity with the UIA Associations Round Table Asia-Pacific, also to be held online for the associations community.

The virtual fam will comprise five ‘venues’, each representing the varied charms of Seoul – a conference hall where journalists can access educational sessions; a virtual Seoul promotional booth; a lounge area for network opportunities; workshop; and a virtual theatre to watch business events-related city showcases.

MICE journalists will be brought to Seoul through this virtual fam programme

Jihyun Kim, director of Seoul Convention Bureau (SCB), a division of STO, told TTGmice in an interview that the virtual fam marks the start of the bureau’s online destination marketing efforts amid the ongoing travel, tourism and business events crisis.

“Although (face-to-face) business events are facing difficulties from many angles, as a convention bureau we need to think of various ways to keep stimulating and supporting the industry. We believe there are many opportunities for future business events, whether they are done online or onsite,” said Kim, adding that the desire for business gatherings remains and organisers will eventually find a way to meet despite the obstacles.

As such, SCB wants to prepare its stakeholders and local industry for the resumption of business events.

Building the UIA Associations Round Table Asia-Pacific into the virtual fam allows Seoul to demonstrate her ability to maintain the presence of such conferences during these unusual times, explained Kim.

Similarly, the other aspects of the programme will reflect an online translation of actual physical activities in the city.

Kim regards the Seoul promotional booth and virtual theatre as “differentiators” from other virtual business events platforms. The virtual theatre will feature 360° virtual reality (VR) videos displaying famous landmarks, unique venues and teambuilding activities from a first-person point-of-view to allow participants “to feel like they’re on a real tour,” shared Kim, adding that the complete programme would provide as comprehensive a support as a personal “MICE destination marketing agent” could.

SCB staff will supplement the online exposure with their presence, providing answers and information on the city and PLUS SEOUL support scheme to enquiring journalists.

Kim said there are precious business opportunities from taking the virtual route. One of them is the rare access to protected venues that are usually closed to the public, such as the 600-year-old Changdeokgung palace, via a VR site inspection. Other advantages include the ability to demonstrate Seoul’s advance information and communications technology, and the convenience of conducting certain engagement activities, such as a stamp tour and MICE membership card-making activity.

Aventri release solution to manage virtual and hybrid events

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Aventri's solution aims to simplify pivot to virtual and hybrid events

Event management software (EMS) company Aventri today has launched the Aventri Virtual Event Platform, enabling event and marketing professionals to now manage virtual and hybrid events, in addition to in-person events, on a single platform.

Aventri’s solution aims to simplify pivot to virtual and hybrid events

The Aventri Virtual Event Platform is fully integrated within the Aventri Event Management Solution. It offers the latest engagement and monetisation features, as well as the following first-to-market capabilities:

  • Agility: With one solution, organisers can switch at a moment’s notice from in-person to virtual or hybrid events.
  • Ease of use: Event and marketing professionals can get their virtual events up and running quickly with a streamlined process to run and manage their virtual events on their own at scale after initial training.
  • Scalability: Event organisers can save time and effort using the same platform for their entire portfolio of events, from small internal meetings to complex gatherings reaching more than 5,000 attendees worldwide.
  • Multiple formats: The solution supports single session, multi-track and multi-day programmes. Planners can choose from small interactive breakouts to large-scale, live-streamed sessions reaching thousands of attendees, all with one tool. The ability to share pre-recorded and on-demand content helps tailor sessions to satisfy different audiences.
  • Consistency: The technology makes it easy to deliver a seamless, branded experience. Attendees move smoothly from the website and registration pages to the virtual event lobby and interactive sessions.
  • Industry-leading security: The fully browser-based solution eliminates the need to download additional software to join sessions. Planners can use the company’s proprietary streaming technology or connect to a third-party virtual supplier for their virtual and hybrid needs. Aventri’s in-region data centres further enhance data privacy.
  • Real-time insights: Metrics on attendance levels, engagement scores and overall event success are standard in the Aventri Virtual Event Platform. This allows planners to demonstrate the ROI of their virtual events to stakeholders easily by combining virtual metrics with additional registration, marketing and website insights gathered from the Aventri core product.

The Aventri Virtual Event Platform has been in beta since early June. During this time, Aventri has worked with select clients to deliver digital internal and external events of all types, sizes and levels of complexity.

Beta customers have reported strong results. For example, one financial services firm doubled the number of registrants at its annual July meeting compared to the firm’s previous in-person conference. This year’s multi-day, multi-track virtual event achieved an 80 per cent registrant-to-attendee conversion rate. It also drew attendees from 76 countries for a 20 per cent gain in geographic reach.

Jim Sharpe, CEO at Aventri, said in a statement: “Our seamless solution is designed with ease of use-in-mind, as we’ve seen how enterprises struggle to launch their first virtual events. Our professional services team is working closely with clients to ensure they have the knowledge and tools to navigate this new world and become self-sufficient. Our goal is to educate the market and maximise success with virtual, and later hybrid, events.”

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