Asia/Singapore Sunday, 14th June 2026
Page 542

Virtual payments the way forward for corporates

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A lack of trust in people, the payment system or the overall payment process has hampered corporate adoption of virtual and tokenised payment solutions, opined Kurt Knackstedt, CEO, Troovo who spoke at an ITB Asia 2020 Virtual conference session.

While companies have primarily used corporate cards for supplier purchases for nearly three decades, Knackstedt believes that the time is up for these static card products. The current lull in business will enable companies to take the leap into virtual payments.

Once centralised, virtual payments will open up a new world of efficiency

“People are no longer in the same office, so the ability to run physical-proximity type processes – a wet signature on a document, or a rubber stamp that many Asian countries still require for purchases – will not work now. Virtual payments can help out,” Knackstedt pointed out.

He encouraged companies to make use of robotic software, managed by a team of people, to centralise these payments, which will in turn take away work that is repetitive and prone to human error.

Doing so would also help to build trust in both the process and employees.

“It has to be as people-free as possible. No one likes to fill expense reports, do paperwork, or wait two days to get three people to authorise the payment (for an airline ticket for a business trip),” he said.

Instead, an employee would get a virtual card generated, pushed to their phone, tap it at point-of-sale and know that the airline has received the card digitally and issued the ticket confirmation.

“The future of payment is any payment, anywhere in the world, anytime, run through any system, any scheme, any device, but all centrally-managed and all driven from a technology perspective,” Knackstedt concluded.

TCEB appoints new Singapore rep

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Thailand Convention and Exhibition Bureau has appointed Thread Asia as their representative in Singapore.

They will help to facilitate event planners and organisers to deliver the best possible meetings and incentives programmes to Thailand.

Thread Asia is a boutique sales and marketing representation company in Asia for hotels, resorts, destinations, and DMCs.

Thailand wins hosting rights for next year’s Travel Blog Exchange

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Thai Hotel Association's Kongsak Khoopongsakorn; Phuket City's mayor Somjai Suwansupana; TCEB's Chiruit Issarangkun Na Ayuthaya; Phuket governer Narong Woonciew; TAT's NIithee Seeprae; TCEB's Nichapa Yosswee; Phuket Tourist Destination's Bhummikitti Ruktaengam; and TBEX's Rick Calvert

Thailand has won the bid to host blogger-focused event, Travel Blog Exchange 2021 (TBEX Asia 2021), from October 20-22, 2021, in Phuket.

This marks the country’s first winning event since the beginning of the Covid-19 pandemic, and was the result of a partnership between the Thailand Convention and Exhibition Bureau (TCEB), Phuket Province and Tourism Authority of Thailand (TAT).

From left: Thai Hotel Association’s Kongsak Khoopongsakorn; Phuket City’s mayor Somjai Suwansupana; TCEB’s Chiruit Issarangkun Na Ayuthaya; Phuket governer Narong Woonciew; TAT’s NIithee Seeprae; TCEB’s Nichapa Yosswee; Phuket Tourist Destination’s Bhummikitti Ruktaengam; and TBEX’s Rick Calvert

Phuket was selected as the host city of the TBEX Asia 2021 under the concept of “Diversity of the South, Phuket & Beyond.” As such, TBEX Asia 2021 will underline arts, cultural diversity, event venues, food, and ways of life of not only in Phuket, but also the whole southern Thailand region.

The city is currently preparing for tourism in the new normal. Businesses are upgrading their sanitary standards to comply with the requirements laid down by the Ministry of Tourism and Sports and the Ministry of Public Health.

A multi-screening process is conducted at checkpoints in collaboration with the provincial public health officials, while safety and security measures for water, air and land transport have been heightened to assure travellers that Phuket is a safe destination.

Chiruit Isarangkun Na Ayuthaya, TCEB President, said: “We are going to show the world that Thailand is ready to come back, after Covid-19 has passed, to host international events and Phuket is ready to serve as a festival city.”

To boost the confidence of media and international bloggers, TCEB, TAT, and Phuket will also be organising a Media and Blogger Inspection Trip from October 6-8, 2020.

Polaszewski-Plath takes over the helm at Interprefy

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Annett Polaszewski-Plath will be joining Interprefy as its CEO, effective November 9, 2020.

Polaszewski-Plath will take over from Kim Ludvigsen, who founded the firm in late 2014 and led the business for six years, moving Interprefy from a start-up to a global leader in multi-language online and hybrid event solutions.

Annett Polaszewski-Plath

Prior to joining Interprefy, she most recently led the DACH division of global ticketing and event tech platform Eventbrite. Polaszewski-Plath has also held multiple commercial leadership roles in global tech companies like eBay and PayPal.

Acting CEO Ludvigsen will transition from the role of CEO and continue to serve Interprefy as vice-chairman of the board, leading strategic partnerships as well as business development programs.

Four Points by Sheraton opens 600-key resort in Patong

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King Room

Four Points by Sheraton has opened an outpost in Patong Beach, one of Thailand’s top tourism destination.

Overlooking the Andaman Sea, Four Points by Sheraton Phuket Patong Beach features 600 guestrooms and suites, including pool access rooms with private terraces, as well as Ocean View suites offering sweeping vistas of the beach and sea.

King Room

With 1,200m2 of flexible function space including two ballrooms and over 1,000m2 of outdoor events space, the hotel offers venues for all types of corporate events. The Akara Grand Ballroom, foyer and pre-function area can cater up to 500 people, while the Kathu Junior Ballroom can accommodate up to 170 delegates. Seven other meeting rooms can be adapted for a range of function types.

There are five dining venues on-site: Chao Leh Kitchen, an all-day restaurant with a focus on Phuket cuisine, along with pan-Asian and Western favourites; Sears & Co., offering a casual dining experience with indoor and alfresco seating; as well as The Deck Beach Club Patong for light bites and signature cocktails. Alternatively, there is also the Lobby Bar and the Pool Bar, the latter featuring a seven-seat swim-up counter.

Other facilities include The Deck Beach Club Patong, 24-hour gym, a trio of swimming pools, including a saltwater lagoon pool.

Business travellers with their young ones in tow will be able to keep them entertained at the Little Sea Gypsies Kid’s Club, where activities range from cooking classes to face painting, kids’ boot camps and more. There are also Family Suites, which have a dedicated kids’ room including boat beds and children amenities.

Tech adoption crucial for TMCs

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The pandemic has catalysed technology upgrades and adoption among TMCs that are looking to be better prepared for the return of business, observed industry leaders in business travel.

Gloria Slethaug, CEO, Connexus Travel, noted that many TMCs are “going beyond booking tickets, with many doubling down on technology investments and reworking their operations” during this lull period.

From left: Connexus Travel’s Gloria Slethaug, and Reed & Mackay’s Jane Warren presenting at the ITB 2020 session

Jane Warren, managing director, Reed & Mackay Travel Singapore, opined that the technology rush could have stemmed from the desire of employers to know where their staff are at any given time in today’s volatile and risky environment.

“Whether it’s a change in the country’s status due to Covid-19, natural disaster or political unrest, a TMC can provide data to ensure the traveller’s safety throughout, as well as locate and communicate with impacted employees,” Warren elaborated.

Technology can also provide pre-trip risk assessment; point-of-sale intelligence on Covid-19 safety measures for both air and hotel; dynamic trip alerts; and multi-channel communication to help corporate travellers make informed choices.

At the same time, TMCs can rely on technology to track their carbon emissions and enforce offset programmes should reduction not be possible.

And in fragmented Asia-Pacific, technology could smoothen operations, opined Slethaug.
She elaborated: “The region’s business travel markets – China, Australia, Japan, Singapore and India, for example – all operate differently (in terms of) technology systems, GDS, fare structures, and language capabilities.”

Citing further examples, Warren said that Singapore is “slightly behind the curve in adopting technology for business travel programmes” while Australia already has online adoption due to its domestic market. To better navigate the different business travel landscape in this region, she encouraged companies to rely on a TMC that is pro-technology.

Slethaug added: “More companies are expecting their corporate travel programme to assist with their business assessments in the future, so TMCs should rethink how to use the right technology, that’s relevant to the local market, to deliver extraordinary services for their clients.”

Live exhibitions are here to stay: UFI

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It is encouraging to know that live events are still the preferred method of networking and conducting new business

Exhibition visitors and exhibitors overwhelmingly prefer live events, according to the first edition of the Global Recovery Insights 2020 report by live event research specialists, Explori, in partnership with UFI, the Global Association of the Exhibition Industry, and supported by SISO, the Society for Independent Show Organizers.

The findings, based on more than 9,000 responses from across 30 countries, show that both exhibition visitors and exhibitors continue to prefer live events, and that there is no evidence of a major shift away from face-to-face meetings. Although the intended frequency of participation has dropped for both groups, this is only marginally the case for exhibitors, indicating a clear desire among exhibiting companies to return to on-site showfloors.

It is encouraging to know that live exhibitions and business events are still the preferred method of networking and conducting new business

The social aspect of events remains a critical draw for both groups, who rely on live events to create connections within their communities. Study participants, globally, believe that this aspect of events cannot be served effectively by digital events. There is a clear message from visitors that the quality of exhibitors is paramount, while exhibitors are now also valuing visitor quality, over quantity.

There are signs that budgets will also be restored quickly, with 53 per cent of exhibitors expecting their show investments to return to pre-COVID-19 levels within 12 months, while 28 per cent report that their investments will return as soon as tradeshows start running again. While funds allocated to live events have been put on hold, overall marketing budgets were yet to see severe cuts as of late summer.

Both visitors and exhibitors will look at their previous experiences when deciding to return to a show. They will turn to show brands they trust to deliver both robust safety measures, and, perhaps more importantly, a high-quality audience.

“This study delivers important insights and reassurance to organisers and the wider industry, as they plan ahead in these uncertain times. It underlines the clear preference and importance of being able to meet in-person to do business, and the desire for both visitors and exhibitors to again meet face-to-face. It also underlines the negative impact all industries are experiencing as a result of industry events not going ahead,” said Kai Hattendorf, CEO and managing director at UFI.

The full report will be shared with UFI and SISO members in coming days.

Melbourne’s scientific sector scoops up two conference wins

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MCEC (pictured) will be hosting both scientific conferences

The Australian city of Melbourne has won host city bids for the International Mass Spectrometry Conference 2024, and International Symposium on Lepton and Photon Interactions 2023.

Combined, these events will deliver an estimated economic contribution to the state of A$13.2 million (US$9.4 million), 6,650 hotel room nights, and drive bring 1,750 delegates to the city. Both events will be held at the Melbourne Convention and Exhibition Centre.

MCEC (pictured) will be hosting both scientific conferences

Physicists from around the world will gather at International Symposium on Lepton and Photon Interactions 2023 to discuss the latest advancements in particle physics, nuclear physics, and astrophysics. Melbourne’s strong particle physics community played a critical role in winning this event.

The International Mass Spectrometry Conference 2024 will provide a forum for scientists and academics to discuss research in their field. It will be the first time the conference has been held in Australia in its 66-year history.

Mass spectrometry is used in many fields including biotech where Melbourne leads the nation as home to more than 40 per cent of Australia’s biomedical researchers, 650 biotech companies, and 10 major medical research institutes.

The conferences were secured by the Melbourne Convention Bureau with support from the Victorian State Government and Tourism Australia’s Business Events Bid Fund Program.

 

Leading by example

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Hot idea
Consider a hybrid event for on-site delegates to network in-person if the situation and country allows for it, as opposed to an entirely virtual endeavour


Brief
The APACMed (Asia Pacific Medical Technology Association) Virtual Forum was designed to cover topics from innovative technological advancements in the healthcare industry to the larger impact of US-China relations on the entire medical supply chain.

This year’s event echoed APACMed’s objective of obtaining greater engagement each successive year, with not just healthcare professionals and industry representatives, but also a large number of government representatives and start-ups; and meet its target focus to share learnings and to grow as a community to achieve its mission to continuously improve standards of care for patients, and to jointly shape the future of healthcare in Asia-Pacific.

Highlights
The event featured five global CEO keynotes, as well as 50 conference sessions (of which 20 per cent were about digital health solutions). Over 75 trade associations and industry regional leaders also shared their leadership journeys.

According to Maryline Marquet, vice president, operations Asia-Pacific, APACMed, most countries wanted to share their opinions and insights to pave a common working path forward, with this year’s virtual road trip on digital innovations showing what the industry will continue to see moving forward, be it AR, 3D, digital therapeutics, remote monitoring or telehealth.

Challenges
This was not only an unprecedented event for APACMed but the industry as a whole. This meant that APACMed had to learn on the job, as it was the forerunner to attempt a full-day hybrid conference.

Marquet elaborated: “We had a whole new set of requirements due to the virtual aspect of the conference. Even though all of us have used Zoom for months, when you have people connecting from around the world at the same time, panellists who have never met and who need to build a rapport virtually, you need to prepare relentlessly.

“Everything needs to be rehearsed, briefed technically, and tested comprehensively. In short 130 speakers meant 130 briefs, which mean 130 connections, and if the sound disappears or any technical glitches occur, you have to be prepared to activate Plan B to ensure the audience doesn’t disengage.”

Plan B meant that APACMed had half of its content pre-recorded in case of any technical errors in the live sessions. If anything went wrong, the pre-record session would be played across multiple tracks.

Marquest shared that one of the live roundtable sessions ended up going on for much, much longer than the delegated time because of the engaging conversation.

She added: “But we couldn’t get them to stop since it was a virtual event and we didn’t want to interrupt the active discussion.”

Marquest further revealed that participation was maintained throughout the day, with attendees staying online from 09.00 to 17.00.

The key takeaway, Marquet commented, is that a virtual conference is beyond any doubt a worthy alternative in the current climate and probably the future.

“The entire morning was attended by over 90 per cent of registered participants and as the content continues to be available for 30 days post-event, we continue to see daily viewers on the platform,” she shared.

It shows the eagerness in people to take time and digest the information shared, she pointed out.

Event APACMed Virtual Forum
Organiser Asia Pacific Medical Technology Association (APACMed)
Date September 24, 2020
Attendance 1,450 attendees from 34 countries, organised in Singapore as a hybrid event with 50 studio attendees

A recovery dream yet fulfilled

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Early predictions by industry observers that meaningful travel would come into favour as tourism recovers, inspired by reflections on life and responsibility to Mother Nature during the lockdown, are turning out to be a dream that is yet to be entirely fulfilled.

Desire for meaningful travel to support responsible tourism development has been weaker than predicted

In the third article by TTG Asia Media for the PATA Crisis Resource Center, TTG Asia and TTGmice reporters hear from Asian travel and tourism professionals that domestic travel appetite today is being whetted by self-drive opportunities, accessible destinations, island resorts in particular, and attractive promotions. Desire for meaningful travel to support responsible tourism development has been weaker than predicted.

While sustainable tourism development may take a backseat to economic recovery for some industry stakeholders struggling with the current business fallout, leading travel and tourism organisations urge destinations and suppliers to look ahead and make the effort for a sustainable tourism reset.

Will sustainability really be the new tourism? is now available at the PATA Crisis Resource Center.

Reviews

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Mama Shelter Zurich

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