Asia/Singapore Wednesday, 17th December 2025
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Malaysia’s fresh stimulus gives little boost to tourism sector, says trade

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Malaysia’s month-long lockdown would amount to more than RM1 billion in loss of revenue for hotels

Malaysia’s hotels and tour operators are lamenting the limited assistance offered by the government’s latest economic stimulus package, which has dedicated an additional RM10 billion (US$2.3 billion) to lift SMEs impacted by the country’s movement control order (MCO).

The latest stimulus package is the third of its kind introduced by the government, following a RM250 billion package announced on March 27, and a RM20 billion stimulus rolled out in February.

Malaysia’s month-long lockdown would amount to more than RM1 billion in loss of revenue for hotels

In a special broadcast on April 6, prime minister Muhyiddin Yassin said SMEs and micro-businesses contributed 40 per cent to the nation’s economy and made up two-thirds of the country’s workforce.

He said the government will increase the allocation for the wage subsidy programme to RM13.8 billion, from the previously announced RM5.9 billion – an addition of RM7.9 billion. Those who will stand to benefit from the scheme are companies with local workers earning RM4,000 and below.

Providing a breakdown, he said that for companies that employ more than 200 people, the number of workers who will be eligible for the subsidy is 200, an increase from 100 previously.

For companies that employ between 76-200 employees, the company will receive a wage subsidy of RM800 for each worker. For companies that employ between 1-76 employees, the company will receive a wage subsidy of RM1,200 for each worker.

The aid comes with a condition that employers must retain their staff for at least six months.

Muhyiddin also urged money-lending institutions to offer a six-month moratorium on loan repayments starting this month, in the same move as local banks. Since April 1, local banks have been offering a moratorium or postponement of repayment up to six months to individuals and SMEs.

Industry chiefs have responded with calls for more precise help for their sectors.

Yap Lip Seng, CEO of Malaysian Association of Hotels (MAH), said the blanket subsidy does not address the needs of industries hardest hit by the coronavirus pandemic and that a stimulus package specifically aimed at tourism stakeholders is needed.

Yap said: “Tourism has been hit twice, if not, thrice as hard (by Covid-19) as compared to any other industry. A generic economic stimulus package that helps all is obviously not enough to keep tourism afloat.”

Yap shared that Malaysia’s hotel industry had lost nearly RM76 million in cancellation of bookings to date. In addition, the month-long MCO would amount to more than RM1 billion in loss of revenue for hotels.

He said: “Our survey shows average occupancy levels dropping to 25 per cent and less in the coming months, and we do not expect it to improve for at least another six months.

“In general, hotels are not expecting to make any profits with (current) occupancy rates lower than 40 per cent, depending on its business model; and Malaysia’s hotel industry is not on track to even reach 30 per cent (in occupancy levels) for 2020 if the (Covid-19) situation persists.

“In the past two weeks, the industry has already received reports of hotels closing down permanently due to economic pressure, and more might be forced to do the same over the next few months.”

MAH had earlier submitted its proposals to finance minister Zafrul Aziz, among others, suggesting a wage subsidy of minimum RM1,000 per employee with a monthly wage of less than RM4,000, or 50-80 per cent subsidy of whatever the employee is earning – a scheme implemented in the UK and Canada. For employees with monthly wages of RM4,000 to RM8,000, MAH proposed a 30 per cent subsidy for up to six months.

MAH had met with both the finance minister and the minister of tourism, arts and culture on March 31 to discuss aid needed to revive the tourism and hospitality industry.

Malaysian Association of Tour and Travel Agents president, Tan Kok Liang, has also called for more assistance, including the suspension of mandatory contributions to the Employees Provident Fund for six months as well as deferment of taxes for 2019 and 2020 for individuals and companies.

Tan added that the government would need to do more to ensure leasing companies do their part. “Based on feedback, these leasing companies are reluctant to follow the moratorium as provided by financial institutions,” he said.

As the the tourism industry will take a longer period to recover, Tan hopes the government would “reassess the programme in six months or more”.

AVM repurposes kitchens to help community and keep jobs

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produce up to 10,000 meals a day to support community catering organisations facing unprecedented demand; Adelaide Convention Centre's Gavin Robinson and team pictured

Adelaide Venue Management (AVM) – operators of the Adelaide Convention Centre, Adelaide Entertainment Centre and Coopers Stadium – will repurpose their venues and make use of their commercial kitchens to make meals for organisations including Meals on Wheels SA, as demand for their services soars during the Covid-19 crisis.

All meals will be prepared by AVM’s dedicated kitchen teams and made in accordance with current vulnerable persons guidelines, ensuring the food is nutritious and healthy. The organisation’s goodwill will also help to keep about 60 people in jobs that may otherwise be on Jobseeker Centrelink payments.

AVM’s kitchens are helping to produce up to 10,000 meals a day to support community catering organisations facing unprecedented demand; Adelaide Convention Centre’s Gavin Robinson and team pictured

Next, Foodbank SA will use their refrigerated vehicles to collect meals from AVM and transport to them to Meals on Wheels SA’s main distribution points.

“We have a responsibility to support the South Australian community and make the best use of our considerable resources,” said AVM’s CEO Anthony Kirchner.

“We are reaching out to various companies and community groups where we have identified a possible need to see if we can lend them a hand in these challenging times.

“We’ll transition back to our regular business activities when the appropriate time comes, but for now we’re focused on repurposing our venues to support the community and look after the wellbeing of our employees,” Kirchner said.

From this month, AVM will provide up to 18,000 three-course meals each week to help Meals on Wheels SA bridge their supply gap – and is urging other community organisations to contact them if they need meal preparation support.

Meals on Wheels SA’s CEO Sharyn Broer said the new partnership strengthens the existing food supply chain so local communities can continue to be supported at this challenging time.

“In the past two weeks we’ve seen a 250 per cent increase in new customer registrations and South Australians are registering every day as the full impacts of Covid-19 take hold. This partnership also allows us to deliver more frozen meals, and fewer hot meals, to reduce the frequency of home visits in the interests of public health and safety,” noted Broer.

Foodbank SA’s CEO Greg Pattinson added: “The Foodbank SA team we will be collecting the pre-prepared meals from AVM and delivering to Meals on Wheels distribution points across the state. Following our call out, some of our amazing Foodbank chef’s and ambassadors have offered their support to Meals on Wheels during this time.”

“The Meals on Wheels volunteers will then in turn support Foodbank SA to distribute thousands of Foodbank food hampers to families in need each week.

“If we all work together we will be able to ensure no vulnerable South Australian goes without during this unprecedented time.”

Events housekeeping tasks to maximise during this time

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The events industry is undoubtedly experiencing its biggest challenge to date. In Australia, the term ‘two’s company, three’s a crowd’ has never been more apt, with the Federal Government banning all social gatherings of more than two people for the current time.

For events professionals, working from home is the new normal and many across the country are now looking to find a fresh routine to tackle the day-to-day.

1. Level up: Upskill (or learn a new skill) during downtime
With the events industry currently taking an extended siesta, event professionals from all over Australia may have been experiencing reduced hours and changes to their work environment. Undoubtedly, the current climate is proving difficult, but there are still ways to maximise this newly available time.

This could include filling-in any gaps in skills for your existing role, developing new work-related skills and engaging in a passion project that could help elevate your business.

A great option to consider is a Business Chicks upcoming event called All Stars. They usually hold face-to-face conferences and Q&As with industry leaders, but are taking their show online with an impressive lineup, including New York Times bestselling author of The Subtle Art of Not Giving a F**k Mark Manson. They’ll be talking about how to cope, upskill and thrive during these uncertain times – certainly one to watch out for.

2. Review (and revamp) processes
Take the time to review your workplace’s current processes, so that when you do go back into work (physically), you’re as prepared as possible to tackle what’s ahead.

Begin by mind-mapping each task procedure based on what’s working, what’s not, and what can be built-on or improved upon. For my team, we’re using this time to review our databases, update sales CRM activities and improve our system processes.

We’re also looking at how we can revamp meeting procedures to apply them to virtual meetings, as individual ideas can often be missed without a structured format. To improve this, we’ve developed a framework for our Zoom and Google Hangout brainstorm sessions. We set up by having one staff member lead as the organiser to guide the virtual meeting and discussion, allowing us to creatively ideate in an orderly manner.

3. Update marketing collateral and social content
Now is a perfect time to review your online presence and marketing collateral.

For my team, we’re looking at updating our website copy, reviewing and updating our SEO and revamping our e-newsletters for a more engaging customer experience. Whether it’s online content, staff biographies or business cards, spend time reviewing and looking at how you can update and improve areas that you might not get to tackle in your usual day-to-day.

Now is also prime time to update your social media pages and to get creative. Spend time looking at your industry counterparts and what they’re doing well, analyse the trends of today, and explore new ways to boost your page engagement. Whether this is done sitting on the couch or watching Netflix, immerse yourself in social media to get inspired!

4. Research and innovate
Research, research, research.

There are so many available source providers that can open windows of opportunity to learn about new ideas, projects and production techniques.

Whether it’s learnings from a key opinion leader or innovations inside or outside your industry, consider how you can incorporate these ideas into your events, venues, businesses or products.

Particularly now, it’s really interesting to see so many brands launch innovative products to adapt and support the local market. A couple of good examples that come to mind are Melbourne-based florists Flowers Vasette, and Victoria Whitelaw Florists, once strictly specialising in flowers, they are now extending their services to create flower deliveries with fresh produce – dropped off at your doorstep, including make your own soup boxes and boxes with Easter goodies. This is the time to start thinking differently and innovating.

When we come out the other end of all this, so many industries will be congested and you will need something new that sets your business apart from the rest.

5. Check in on your team – and industry partners
Physical and social distancing does not have to mean complete isolation. Check in on your team regularly – whether professionally or personally. This could include a direct team member, industry colleague or event partner. Remember that this is a unique and challenging time for most, especially those in the events and hospitality industry.

Stay connected by arranging regular team catch-ups via video calls, put a call in to a supplier or arrange an open chat forum via Zoom for your industry colleagues to drop in to say ‘Hi’. Also, keep close to Business Events Industry Professionals for advice and updates, such as BEA Australia, Melbourne Convention Bureau (or your relevant bureau), PCOA, EEAA, MEA.

On a deeper level, checking in with your team is also important for mental health. For those doing it tough, make sure there are resources available, such as Beyond Blue. Subscriptions to mindful apps like Headspace or Breethe will assist you in learning how to take a moment for yourself and separate your work from personal life, when your home is now the location for both.

To the business events community, I’d also like to extend that our lines are also always open, to discuss any challenges or just to have a chat or a check-in.

Beyond Asia: Meet North Wales; Monaco CVB; ICCA and SAACI partnership

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A screenshot from the Go North Wales website

North Wales’ MICE sector gets a boost
Go North Wales has unveiled a dedicated business events unit Meet North Wales to maximise the opportunities created by Visit Wales’ investment in business events, after receiving £50,000 (US$61,622) funding from the Regional Tourism Engagement Fund.

Meet North Wales aims to promote and target relevant business events products, venues and experiences across the region to work together to offer relevant ideas, itineraries and suggestions for event professionals and buyers. The group comprises a range of businesses in both the corporate and incentive markets including Bangor University, Venue Cymru, Portmeirion and Adventure Parc Snowdonia.

The Welsh Government’s investment in North Wales is part of a new approach to attract business events to North Wales and throughout the country, which could achieve an estimated economic benefit of up to £24 million per annum.

Monaco CVB and partners waive cancellation fees
Grimaldi Forum and many hotels in Monaco have waived cancellation fees and postponement deposits for event organisers struggling with the effects of the Covid-19 outbreak.

Monaco CVB and it partners have also been working to propose new dates for clients, while guaranteeing the most suitable solutions according to the format of each event, especially for those who have been bringing their events to Monaco for several years.

A few days ago, the 2020 Formula 1 Grand Prix was also cancelled.

ICCA and SAACI extend collaboration
ICCA and the Southern African Association for the Conference Industry (SAACI) have announced an extension of their partnership.

The partnership will bring strategic collaboration and will mutually benefit both associations through the exchange of information, creating awareness through affiliation and working together to create new education and training opportunities for the benefit of the Business Events Industry in Africa.

Kim Roberts, SAACI’s national chairperson, said in a statement: “It is important for SAACI to work with ICCA in the drive of knowledge sharing that makes this partnership so relevant and important for the business events industry within Africa.

“We are looking forward to the exchange of critical information on events held across the continent which will allow for sharing of crucial information to the bidding process for future events such as contacts, budgets, and the decision-making process. This will start an aggressive process in how we want to increase business events and association meetings to Africa.”

Mövenpick opens outpost in Phu Quoc

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Mövenpick Hotels & Resorts has opened the Mövenpick Resort Waverly Phu Quoc, a rising destination for incentives and meetings in Vietnam.

The resort is the first international resort to open along Phu Quoc’s Ong Lang Beach, where outdoor teambuilding sessions can be arranged. Event planners can hold meetings and functions in the 720m2 pillarless Coral Ballroom, complete with 6.8m-high ceilings and a 324m2 foyer. It can hold up to 860 guests, or divided into four smaller spaces for breakout sessions.

An aerial view of Mövenpick Resort Waverly Phu Quoc & Mövenpick Residences Phu Quoc

Accommodation options include 305 guestrooms in the hotel, as well as 329 apartment-style residences and 79 pool villas in the adjacent Mövenpick Residences Phu Quoc.

Rooms range from 35m2 to 72m2 for a Junior Suite. Modern in-room comforts include complimentary high-speed Wi-Fi, a pillow menu, and a fully-stocked minibar. For long-term stays, Mövenpick Residences Phu Quoc features studios and family rooms, each equipped with a kitchenette.

The resort complex also features 66 two-bedroom and three-bedroom pool villas around the lake, while the 12 three-bedroom pool villas and the Presidential Villa offer beachfront views.

Bleisure guests with their families in tow are also assured of a Mövenpick Family programme ensures the needs of younger guests are met. Younger travellers can also be kept entertained at the Little Birds Club and M Lounge teen club.

Other amenities include five F&B venues, six swimming pools, including two kids’ pools, fitness centre, yoga studio, and the Elements Spa & Salon with 15 treatment rooms, a sauna and a jacuzzi.

SG gov’t rolls out Solidarity Budget to tide businesses, employees through month-long shutdown

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Singapore Merlion devoid of both tourists and locals as Covid-19 brings the economy to a standstill

The Singapore government will extend more financial support to help businesses and employees ride out the city-state’s month-long closure of non-essential workplaces – a “circuit breaker” measure which takes effect from April 7 until May 4, 2020.

The S$5.1 billion (US$3.6 billion) Solidarity Budget was announced by deputy prime minister and finance minister Heng Swee Keat in a parliament session today.

Singapore Merlion devoid of both tourists and locals as Covid-19 brings the economy to a standstill

In an unprecedented step, this marks the third round of measures the government has rolled out in under two months, following the S$6.4 billion Unity Budget in February, and the S$48.4 billion Resilience Budget last month.

The three stimulus packages comprise a stream of waivers and subsidies for businesses and employees to cushion the impact of Covid-19.

The Solidarity Budget includes increased wage subsidy for all companies in all sectors to 75 per cent of gross monthly wages, for the first S$4,600 of wages paid in April, for each employee. This overwrites the range of 25-75 per cent in the previously announced Resilience Budget, under which the aviation and tourism sectors were provided the highest tier of wage subsidies.

“I expect firms to make use of this Jobs Support Scheme to continue paying your workers and refrain from putting workers on no-pay leave during this period, or worse, retrenching them,” urged Heng.

Companies that hire foreign workers on work permits and S-passes will also have their monthly foreign worker levy due in April waived. Employers will soon also receive a foreign worker levy rebate of S$750 for each work permit or S-pass holder.

Singapore’s Ministry of Law will introduce a Bill on April 7 to allow businesses and individuals to temporarily defer certain contractual obligations such as paying rent, repaying loans or completing work. The Bill will also ensure property owners pass on the property tax rebate in full to tenants.

In addition, the government will bring forward the S$300 Care and Support Cash package announced earlier, and provide an additional S$300, bringing the total to S$600 for every Singaporean adult above the age of 21. Singaporeans can expect a payout from as early as April 14.

Heng wrote in a Facebook post on Sunday: “The Covid-19 situation has taken a very sharp turn, both globally and locally. Strong measures have to be taken to protect lives, but the economy has taken a hit as a result.”

Singapore’s overall GDP growth will dive further amid stricter restrictions to fight the pandemic, projected Heng. He shared that the government’s response to Covid-19 will ring up to S$59.9 billion, or about 12 per cent of Singapore’s GDP. The overall budget deficit for FY2020 will increase to S$44.3 billion, or 8.9 per cent of the GDP.

As of April 5, the number of infection cases in Singapore stood at 1,309, including 116 new local cases and four new imported cases.

Capella Singapore welcomes Sherona Lau as EAM sales marketing

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Capella Singapore has named Sherona Lau as executive assistant manager, sales and marketing.

She brings over 20 years of global industry experience to the luxury property on Sentosa island.

Prior to joining Capella, Lau served as vice president and partner at Shanghai Yu Ji Hospitality Consulting Company, where she advised luxury hospitality companies on their practices.

Hailing from Hong Kong, Lau began her career as a management trainee at the Yinhe Dynasty Intercontinental Hotel in China before joining The Peninsula Hotels for 13 years, holding various positions in sales and marketing at the regional office, The Peninsula Bangkok and in flagship hotel The Peninsula Hong Kong. She has also cut her teeth with other luxury brands such as The Ritz-Carlton and Mandarin Oriental Hotel Group.

Her international sales and marketing experience was gained through stints in North America, Europe and Asia, where she actively participated in the resort, luxury and business segments.

New e-teambuilding concepts on the uptake in Asia-Pacific

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A crop of new teambuilding formats held online has begun to flourish as companies in Asia-Pacific adjust to telecommuting and scramble for new ways to connect their local, regional and global employees.

These innovative concepts include online team karaoke, virtual reality (VR) challenges, and virtual scavenger hunts, which are seeing increasing take-up in Asia-Pacific as more companies in the region have been forced to close their physical premises.

For instance, Wildfire Entertainment has branched out from its initial corporate event entertainment services to launch Lockdown Karaoke, an activity where employees can harmonise on a ‘live’ virtual performance, which will then be produced into a music video.

The concept is a spin-off from another product by Wildfire Entertainment and Musicland, Many Voices One Team, typically offered for three-day conferences featuring a recording booth and a final music video at the conference’s close.

Chelsea Curto, business director at Wildfire Entertainment, shared: “Our long-time friends at Usana Health Science Services have started the process with us. In lieu of entertainment at their event in South Korea in May – which was cancelled – Lockdown Karaoke will feature heavily in their virtual replacement event.

“We are working with a bank in Singapore to produce a video and ‘live’ virtual event in May, while several clients in Australia are in talks to put something together at the end of April. It seems that this is an idea that resonates with people.”

Debuted when global travel restrictions were first announced was Asia Ability’s cross-border VR teambuilding concept The Infinite Loop+, in which a company’s teams in Singapore and New Zealand collaborated on a VR puzzle by communicating via video conferencing.

“The communication issues and challenges highlighted by the activity were incredibly relevant and valuable to this client. (They saw) the need to break the silo and inertia, the need to reach out to initiate collaboration, and the value of frequently ‘checking in’ on partners,” shared David Fotheringham, director of Asia Ability.

As offices shift to telecommuting, Asia Ability’s programmes are “now geared at completely remote work settings, with participants joining in from their home workspace”, he described.

The first of such programmes launched in Singapore is Go Remote, an app-based platform that gives participants a collection of active and creative challenges conducted in and around their working spaces. One new challenge is titled Race Around the World, where breakout teams must guide their explorers on a virtual journey across the world, spending travel tokens and earning enjoyment tokens along the way. It is paired with teleconferencing breakout sessions that encourage team interactions and a facilitated review after the session.

Fotheringham noted: “We have been approached for remote events by a number of clients from telecommunications to banking to medical, and their objectives are strikingly similar – bringing teams together in this time of crisis.

“On top of the anxiety and discomfort caused by pandemic, the move to remote working arrangements has created instant upheaval in the workforce and our clients hope to calm nerves, strengthen relationships and build resilience in the new work dynamic.”

Curto chimed in: “It is a new idea and our clients are really only just coming to terms with the ‘new normal’ in light of the pandemic and the ways it has changed the MICE industry. This is an incredibly stressful time, but having the opportunity to relax, laugh and sing is important.

“Our clients are hoping that Lockdown Karaoke will bring their teams together and lift their spirits amid the stress of working from home and uncertainty around the virus.”

The need for virtual connection during this time will force companies to innovate and open up to new forms of technology, pushing the industry forward in the long term, said both Fotheringham and Curto.

They concurred that in the future, more companies with regional and global offices may be inclined to hold virtual conferences more often in lieu of flying. However, employees will still have the “huge need to physically connect with each other” especially once the pandemic is under control, opined Fotheringham.

“We may get better at sharing our reports though video calls, but we will still want to be together to build our relationships. Some experiences are most definitely best shared and felt in person,” he remarked.

In the meantime, Asia Ability is working with its Catalyst Global teambuilding partners on more virtual events, such as remote wellness activities, strategic business and a computer-based version of The Infinite Loop without a need for VR headsets. The company is offering a free trial in April to selected clients.

Meanwhile, Wildfire Entertainment hopes to expand its Lockdown Arts Line to include a dance version and a theatrical version, as well as exploring a make-at-home and educational workshop version of its LuMen act product, where participants can code and choreograph a dance in their own customisable luminous costumes.

CINZ unveils post-recovery plan for MICE Industry

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Be Reconnected will emphasis will be on conversation and relationship building versus an expansive programme and exhibition floor.

New Zealand’s business events industry association, CINZ is looking towards post-Covid-19 recovery by launching a new event, BE Reconnected, to be held at the end of this year.

BE Reconnected will focus on reengaging and reconnecting vital industry relationships to help kickstart business recovery. It aims to maximise time with customers, and emphasis will be on conversation and relationship building versus an expansive programme and exhibition floor.

Be Reconnected will emphasise on conversation and relationship building 

To be hosted at Vodafone Events Centre in Auckland on December 1, BE Reconnected will replace this year’s multi-day MEETINGS exhibition which was supposed to be held in April. The CINZ 2020 Conference and Annual General Meeting will follow on December 2.

CINZ chief executive, Lisa Hopkins, shared that New Zealand’s business events industry – which was valued at around NZ$500 million (US$294.6 million) per year – has suffered immense losses and must be given every opportunity to recover.

“We have been looking at different ways to reconnect our members with customers, channels and each other, as part of the industry’s overall business recovery strategy.

“BE Reconnected will be a vital step in helping to secure business leads and super-charging the sector’s recovery. We want to engage buyers in multiple face-to-face opportunities over a short time, building new relationships and rekindling old ones,” she said.

At the start of 2020, New Zealand was on the cusp of enormous business tourism growth with the opening of new conference venues, four and five-star hotels, national infrastructure, expanded airlines routes and new attractions. Instead, for many, there has been no business or revenue.

“As a key economic driver for our country, it is our organisation’s responsibility to plan and prepare for the recovery, for the sake of our clients, employees, community, regions and the industry.

“Our plan is to show both domestic and international clients that we are stronger, more passionate and more committed than ever to reconnect our customers with the incredible destinations, experiences and people of New Zealand, when a handshake, a hongi or a hug is no longer prohibited,” Hopkins concluded.

Singapore Expo to house recovering Covid-19 patients

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Singapore Expo is being prepped to house Covid-19 patients

The Singapore Expo Convention Hall and Exhibition Centre is currently being turned into a facility to care for recovering Covid-19 patients who are on the road to recovery, Singapore’s health minister Gan Kim Yong has confirmed.

According to TODAY, Gan was responding to a question related to the matter during a press conference held by the Covid-19 multi-ministry task force on April 5.

Singapore Expo is being prepped to house Covid-19 patients

Once completed, it will join D’Resort NTUC in Pasir Ris as the second such “community care” facility. Patients who have mild symptoms may be sent to the community care facilities to be monitored, and will only be sent to hospitals if necessary.

Although Gan did not give a timeline of when the community care facility at Singapore Expo will be ready, or how many patients it will be able to house, he said the authorities are “preparing it for this purpose”.

A spokesperson from the Singapore Expo told TODAY that this is “the first time in its history that the venue is being repurposed”.

Alvin Lim, the executive director of brand and customer experience at venue operator SingEx Holdings, said to prepare for this, the Singapore Expo and the Max Atria convention wing will be closed to the public from Tuesday.

Lim added that the Expo will also be implementing “strict entry and work infection control measures and precautions”.

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