Asia/Singapore Thursday, 9th April 2026
Page 554

Asia’s mega drawcards

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Artist’s impression of the Galaxy International Convention Center

Macau is affirming its appeal as a business events destination with the unveiling of the upcoming Galaxy International Convention Center (GICC) and 16,000-seat Galaxy Arena, set for an opening in 1H2021.

Operated by the Galaxy Entertainment Group and part of the Galaxy Macau integrated resort, GICC will boast 40,000m2 of event space, including a 10,000m2 pillarless exhibition hall, an auditorium for some 600 guests, a banquet hall for up to 2,400 guests, a 4,000m2 conference hall comprising three dividable spaces, and a ballroom catering to more than 1,000 guests.

Artist’s impression of the Galaxy International Convention Center

 

GICC is also touted to be able to elevate business events planning capabilities through its Event Studio – a team of event professionals who can collaborate with organisers on venue selection, theme, décor, entertainment, as well as visual and lighting effects.

One of the most innovative features planners can look forward to is the interactive wall displays around GICC. These digital screens can be synced to mobile devices, allowing attendees to interact with visuals on their smartphones. Organisers can also customise the sweeping 75m-long LED façade wall for branding purposes.

Luxury lifestyle hotel Andaz Macau will be joining the precinct, with a similar targeted opening in 1H2021. The hotel will feature a dedicated check-in lounge catering to large corporate groups, over 700 rooms and suites, an Andaz lounge, a bar and restaurant, state-of-the-art fitness centre and an indoor pool.

Andaz Macau will be connected to Galaxy Macau, which offers more than one million square metres of entertainment, retail and leisure attractions as well as 120 dining options.
Galaxy Macau currently boasts the destination’s largest collection of luxury hotel brands under one roof, comprising The Ritz-Carlton, Macau; Banyan Tree Macau; JW Marriott Hotel Macau; Hotel Okura Macau; Galaxy Hotel and Broadway Hotel.

These facilities present event organisers with the freedom to mix and match accommodation types, venues and experiences.

To court event planners and strengthen its network in the pre-opening phase, GICC is working very closely with the Macau government and local stakeholders to promote both the precinct and Macau as an attractive business events destination. It has attended well-known business event tradeshows and is supporting bidding projects as well as reaching out to all of Galaxy’ existing business partners to establish partnerships.

A spokesman added: “To better connect with the event community, we are now part of key global MICE associations such as ICCA and UFI.” – Prudence Lui

Resorts World Genting (RWG) in Malaysia is ready to go all out to win a bigger market share of regional and international meetings and incentive groups once travel restrictions are lifted.

The integrated highland resort, popular for its cool weather, boasts over 10,000 rooms of different star categories. These hotels stand alongside the more than 37,000m2 Skytropolis Indoor Theme Park; two cable car systems; the SkyAvenue shopping mall; Genting Highlands Premium Outlets; and numerous speciality restaurants such as Burger & Lobster.

An outdoor theme park is also under construction, but the opening date and name of the park has yet to be decided.

Arena of the Stars at Resorts World Genting, Malaysia

For events, numerous unconventional venues including Zouk Genting are available for exclusive hire. More traditional meeting spaces, such as a ballroom for up to 4,000 pax in theatre-style, are available too. For massive gatherings, planners can consider the property’s multiple performance halls where the largest, the Arena of Stars, has been retrofitted with concert standard audio and visual systems, and can hold over 5,000 guests.

Kevin Tann, vice president of MICE, entertainment & events at RWG, shared that the integrated resort is showcased as a “one-stop solution for business event organisers” and is suitable for a range of corporate gatherings, from business meetings to fun teambuilding programmes.

“All resort events are produced by our in-house entertainment team, so clients who want something special for their events can leverage this expertise. We are able to service clients from the proposal stage right up to execution,” he noted.

Some unique experiences the team can arrange include a meeting or teambuilding activity in the 100-million-year-old rainforest which surrounds the area; and a private golf tournament at the 18-hole course at Resorts World Awana.

“We also have the resources and expertise to (make the experience even more personalised, such as) arranging for private cable car lines as part of an incentive experience; drinking cocktails at -6°C at SnowWorld; or accommodate a private buy out of our theme park after operating hours,” he added.

Tann shared there was growing demand from organisers in Asian markets pre-pandemic. RWG has plans to host fam trips for event organisers – from key markets such as South-east Asia, China, India, and the Middle East – to visit and experience Genting Highlands for themselves.

It also helps that RWG’s strength lies in its location, which is within an hour’s drive from the nation’s capital and 90 minutes’ drive from its main gateways, KL International Airport and Kuala Lumpur International Airport 2. For quicker access or for VIP guests, helicopter rides from the airport can be arranged. – S Puvaneswary

Ariyana Tourism Complex is home to Furama Resort Danang, Ariyana Convention Centre, Furama Villas Danang and the International Convention Palace.

Thanks to government efforts and infrastructure investments, the coastal Vietnamese city of Danang has been steadily gaining recognition as a business events destination.

Prior to the Covid-19 outbreak, the resort was welcoming business travellers from across the globe, with domestic and regional visitors making up the bulk.

Furama Resort Danang is part of the Ariyana Tourism Complex

 

Planners are able to house delegates in Furama Resort Danang’s 198 rooms and 27 suites, while corporate functions can be hosted at the Furama Convention Palace, good for up to 1,000 people. Another 10 function rooms can cater for between 50 and 300 people. Next door, Ariyana Convention Centre’s pillarless ballroom can take up to 2,500 guests, providing even more space for event planners.

These facilities have played host to a string of exhibitions, conferences, meetings and other business-related events. Value-added options and services that can be enjoyed include beachside banquets, cultural excursions and a variety of tailor-made programmes. Two 18-hole golf courses sitting nearby allow corporate groups to have friendly tournaments pre- or post-event.

Furama Danang Resort also has its own helipad, meaning VIP guests can arrive in style.

One of the most recent events Furama hosted was in March 2020, when economic ministers from the 10 ASEAN member countries gathered for the 26th ASEAN Economic Ministers’ Retreat.

Truong Ngoc Thanh, Furama’s spokesperson, said that flights and international travel are key for corporate events but due to the current pandemic, there have been no guests.

He added: “Now is the hardest time for MICE as people are not yet ready to (travel).”

However, he shared that the resort continues to support event planners as much as possible by providing flexible rates and innovative options.

During the downtime afforded by the pandemic, Furama Resort Danang has made use of the time to upgrade its facilities. This includes the refurbishment of walls, floors, doors, equipment of rooms and swimming pools. – Marissa Carruthers

Primed for a strong return

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How does tourism recovery look for you?
While some countries are starting to open up their economies, it is likely that travel restrictions will continue to be in place globally for some time to prevent the spread of Covid-19.

At Sentosa, we are heartened that Singapore residents have been our single largest market, even before the onset of Covid-19. Between April and November 2019, for instance, our local visitorship increased by about 23 per cent, compared to the same period in 2018. This is testament to the strong value proposition that Sentosa provides, not just for tourists but also our domestic guests.

These figures are in line with Expedia’s 2018 Singapore Staycation Study, which found that Singaporeans are avid staycationers.

How did your marketing approach change during the period of restricted activities, known locally as the Circuit Breaker?
We collaborated with our Island Partners to roll out several free online offerings, such as the virtual Sentosa on Animal Crossing: New Horizons and other leisure experiences, to keep engaging guests at home.

We will continue to build on and deepen our guest engagement through our diverse range of unique leisure offerings. These efforts include continuing to refresh and rejuvenate our offerings, and working with our Island Partners (tenants) and others to prepare for a strong recovery through events and other novel initiatives.

As we look ahead beyond Covid-19, we will continue to engage both locals and tourists by leveraging on the assets of our one-of-a-kind resort island, including our golden beaches and array of novel leisure experiences, to keep guests of all ages coming back for more, day and night.

How do regional and longhaul markets factor in your mid- and long-term sales and marketing plans?
Being a leading leisure destination in Asia, our regional markets such as China, India and South-east Asia will continue to be key.

In recent years, we have also strengthened our efforts to engage our longhaul markets in Europe, the US and Australia, such as through tradeshows like ITB Berlin, IMEX, IBTM World and the World Travel Expo.

For longhaul markets, we also focus on MICE, and we anticipate that business travel could see an earlier recovery than leisure travel.

We will continue to monitor global developments, and resume activities with our regional and longhaul markets once it is appropriate to do so.

How is Sentosa Development Corp (SDC) preparing for the rebound?
As a unique island-in-a-city that offers an array of differentiated leisure and MICE experiences, we are unlike many other destinations. Therefore, we take a holistic view in attracting visitors with various interests and across ages.

Sentosa has laid a strong foundation through active engagement with our key markets over the years, enjoying strong annual visitorship of 19 million from markets including Singapore, China, India and South-east Asia.

SDC is also a one-stop solutions provider for novel MICE experiences in Sentosa, and has been working with DMCs, PCOs and other venue operators to increase awareness of our destination on an industry level, providing (these partners) with constant updates on (what’s on offer).

We also work closely with the Singapore Tourism Board through programmes such as the Singapore MICE Advantage Programme as well as the In Singapore Incentives & Rewards, aligning our approaches with efforts at a national level.

Despite the inability to meet our Island Partners and travel agent partners face-to-face (during the lockdown), we have (maintained contact with) them regularly through platforms such as webinars, ensuring that we keep these relationships warm.

We have also been working with our partners and stakeholders on a strong marketing and promotional plan (that will) bring visitors back to the island once we are able to.

To position Sentosa for a strong recovery, SDC has been actively strengthening the resilience of our Island Partners, (such as by) offering rental support…and providing operational assistance.

What new processes have been put in place to ensure the island experience is safe for visitors?
The safety and well-being of our guests are always of utmost importance to us. Since early this year, SDC has put in place precautionary measures such as increased cleaning frequency of our common and high-touch areas, safe distancing in queues, and temperature screening, among various other measures.

The majority of our Island Partners have also been certified with the SG Clean quality mark, representing a commitment to uphold good sanitation and hygiene practices.

As Singapore reopens safely, we will continue to ensure the safety and well-being of our guests by aligning with prevailing Covid-19 measures set by Singapore’s Multi-Ministry Taskforce. These include safe distancing, temperature taking (and) contact tracing (using) technologies such as the national SafeEntry system.

New processes may also be in place in certain areas, such as in managing crowds on the island. For example, guests may have to pre-book their date and time slots for certain activities, considering capacity reductions.

Such processes will enable guests to plan ahead and enjoy these experiences in a safe and comfortable way.

Anantara offers luxury train trips through Vietnam

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The Vietage, a 12-seat carriage, has launched luxury railway journeys through the Vietnamese countryside linking Danang and Quy Nhon.

Developed by Anantara, The Vietage will journey between Anantara Hoi An Resort and Anantara Quy Nhon Villas. The six-hour journey passes through local villages, the rural countryside, and stops at a few stations on the way.

The Vietage’s interior

Amenities onboard the custom-designed carriage include a sit-up bar, and a dedicated area with spa treatment chairs.

A one-way ticket aboard The Vietage costs US$185 per person, including a three-course meal, free-flow drinks, bar snacks, and a 30-minute head and shoulder treatment.

An à la carte menu also offers premium wines, champagnes and treats such as local caviar and cheeses, all available for pre-purchase.

The Vietage departs from Danang every morning at 09.31, arriving at Dieu Tri station in Quy Nhon at 15.43. The return journey departs Dieu Tri at 17.29 and arrives in Danang at 23.01. The Vietage runs for eleven months each year, taking a break during the annual Vietnamese Tet holiday period.

Malaysia hotels woo travellers with safety label

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The Malaysian Association of Hotels (MAH) has launched the first industry-wide hygiene and safety label in the country amid the Covid-19 pandemic to give travellers peace of mind amid the pandemic.

Dubbed the Clean & Safe Malaysia, the certification programme is designed specifically for hotels and resorts in compliance with both local regulatory requirements and international standards.

Malaysia’s Clean & Safe label certification for the country’s hotels aim to restore traveller confidence

This programme is supported by the Ministry of Tourism, Arts and Culture of Malaysia, and will be the benchmark of hygiene and safety standards for the country’s hotel industry.

MAH CEO Yap Lip Seng said in a statement: “The Clean & Safe Malaysia hygiene and safety label extends beyond base regulatory requirements, with the ultimate goal of not only ensuring its implementation, but also continuous compliance for peace of mind of travellers staying at certified hotels.”

MAH has appointed Bureau Veritas Malaysia (BVM) as the independent auditor leveraging its global footprint and auditing expertise in more than 140 countries to deliver a consistent and uniformed solution to every participating hotel across Malaysia.

BVM will audit and monitor participating hotels throughout the entire certification period, and the general public can also access information of these hotels on its website.

Every certified hotel will be issued the Clean & Safe Malaysia label and certificate, complete with its very own QR code for referencing and verification purposes.

Business events make a comeback in Taiwan

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Taiwan has eased its border controls

Taiwan is seeing a strong demand for business events after restrictions on domestic meetings were lifted on June 11, with more than 50 events scheduled to take place from now until end-July.

These events will, however, have to abide by strict guidelines set by the authorities to ensure the health and safety of delegates.

Taiwan has eased its border controls and is well on the road to recovery; Taipei pictured

Walter Yeh, president of Asian Federation of Exhibition & Convention Associations (AFECA) and president and CEO of Taiwan External Trade Development Council, shared that Covid-19 is well under control in Taiwan, with 447 confirmed cases and seven reported deaths altogether, as of July 3.

Yeh was speaking at a webinar organised by AFECA last Friday, where he shared updates on Taiwan’s business events industry.

During the webinar, Yeh also talked about trends in Taiwan’s exhibitions industry, such as the rising popularity of virtual reality (VR) exhibitions. Such exhibitions, he said, provided a fresh way for buyers to experience and view samples online.

He added: “Online matchmaking meetings are also proving to be more crucial than ever for trade business personnel, with the (absence) of face-to-face meetings.”

Yeh stressed that organising virtual events will not be “supplementary”, but a “necessity in the post-pandemic era”, which will result in more hybrid events.

Meanwhile, the Taiwanese government’s ongoing efforts to gradually ease border restrictions are working in favour of the business events industry.

Since June 22, the government has allowed foreign business travellers intending to visit Taiwan for less than three months to apply for shortened home quarantine period, provided they meet the conditions set by The Central Epidemic Command Center. One of the requirements was that these travellers must arrive from low- or medium-risk countries/regions and they must have no travel history to other countries in the last 14 days before boarding the flight to Taiwan.

More recently, since June 29, foreigners may apply for entry permits to Taiwan for reasons other than tourism and social visits.

SingEx maintains physical events in China; tweaks strategies at home

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Guangzhou International Epidemic-Prevention Material and Equipment Fair

Singapore-based PCO SingEx Exhibitions will be organising its second large-scale physical in Shanghai on July 15-16, while concurrently developing new virtual- and F&B- related strategies locally.

The Shanghai International Epidemic-Prevention Material and Equipment Fair will feature content with high relevance in the battle against Covid-19. Hygiene and safety measures – such as temperature screening and social distancing measures – will be integrated into the two-day event, which is hosted under Worldex-SingEx Exhibitions.

A visitor checking in at the Guangzhou International Epidemic-Prevention Material and Equipment Fair. Photo: SingEx Facebook

It is a follow-up to the same exhibition in June in Guangzhou, which received 55,000 attendees and more than 500 exhibitors. With a highly controlled environment and concrete safety measures, it was the province’s first offline fair.

“The (Guangzhou) event served as a prelude to how organising and running a large-scale event would look like from now on, with strict and heightened hygiene and safety measures in place so that participants can learn, connect and collaborate confidently in,” shared James Boey, executive director, SingEx Exhibitions.

Back on home ground, SingEx has been developing new hybrid strategies for its tentpole events, starting with healthcare event CAREhab 2020. Set to take place on July 17-18, the virtual affair will be hosted on CAREhab GO, an AI-powered platform that will provide healthcare professionals access to customised learning, video-on-demand sessions, a community portal enabling collaboration and cross-sharing, as well as networking engagements with exhibitors and suppliers through a digital exhibitor showcase.

Boey described: “With so many virtual events in the market today, we’ve learnt that a simple digital twinning of a physical event is not enough to stand out against the competition. The environment in which we work, play, learn and shop has changed drastically. Our customers’ business needs have also changed as they too are adapting to the new operating environment while finding fresh growth opportunities.”

He explained that clients now demonstrate “an increased desire for business transformation resources and a peer environment to share, learn, network and collaborate”.

Boey: strategies for events have to be tweaked depending on type of event – physical, hybrid or virtual

This has translated into the need to rework the approach to organising its signature events in Singapore, such as Industrial Transformation ASIA-PACIFIC in October, and Singapore FinTech Festival x Singapore Week of Innovation and Technology (SFF x SWITCH) in November.

This comes just months after SingEx rebranded and launched a suite of new event offerings in January, which included an emphasis on culinary experimentation and communal experiences. The company will now redesign its F&B strategy, taking into consideration the stringent hygiene standards of the new normal.

“Where communal eating is meant to be a comforting and connecting experience, we will need to think about how we can still deliver an engaging experience with safe distancing and other measures in place. Food safety and sustainable packaging remain key considerations. The culinary team at SingEx is currently expanding our playbook on how to deliver culinary delight amid this new operational environment,” shared Boey.

He added that with the rise of new physical-virtual formats, the “engagement cycle with our communities goes beyond the ‘event’ in a 24/7/365 journey”.

Venues see challenge in coping with Covid-19 waste

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New health and security measures that must be taken by venues in Asia-Pacific are driving up waste at venues, particularly in the form of disposable gloves, masks and food packaging.

Melbourne Convention and Exhibition Centre’s (MCEC) sustainability manager, Samantha Ferrier, noted that the pandemic has “challenged many of the global environmental advances made, particularly in terms of the global pressure to revert to single-use items”.

Event venues are working towards being environmentally-friendly while enforcing new health and security measures

While the venue does not mandate the use of surgical masks by employees or guests, in line with the Australian Federal Government’s advice, it cannot avoid disposable gloves which are provided to employees who require them to perform duties such as food handling and cleaning.

Regardless, MCEC is committed to ensuring “unnecessary disposable items do not become the new normal”.

In Singapore, where the use of face masks in public is compulsory, Fairmont Singapore and Swissotel The Stamford have issued reusable face masks to all employees as a “concerted measure to be more environmentally-friendly”, shared Jessie Lim, director of conference & event services.

But with the initial return to events likely to be hybrid formats or be smaller in size due to capacity caps, Alan Pryor, general manager, Kuala Lumpur Convention Centre said Covid-19 safety waste from events would be small.

“Our main focus will continue to be on addressing the levels of food waste generated from events. The restriction on self-service buffets at events (due to hygiene considerations) – known to be a generator of food waste – will stimulate the creation of new concepts and menus which can both exceed the quality of past offerings and generate less waste,” Pryor added.

At Fairmont Singapore and Swissotel The Stamford, event meals will be pre-packed in biodegradable single-use boxes. Lim acknowledged that this would be a large waste contributor, and shared that the venue was working towards a better solution.

“We are also working with the Singapore Food Agency on local produce so as to reduce the amount of waste generated from reusable packaging from farms,” she added.

On the catering front, MCEC’s Ferrier said that although food will be served “packaged”, single-use food packaging will not be prioritised over reusable and washable options. This is because single-use items are not cleaner or safer; it is good hygiene practices that are needed.

“The Victorian Government has assured the public that there is currently no evidence to suggest any benefit in switching to disposables. They advise that normal washing of dishes in hot water – or better still, a dishwasher – using detergent is likely to completely inactivate any coronavirus present. So, reusables – such as crockery, metal cutlery, lunch containers and KeepCups – can coexist with the responsible and safe service of F&B,” she elaborated.

When asked if reusable masks might become the new delegate tote bag, Pryor opined that it would be “interesting” to see how welcome gift packs would change.

“We expect to see a number of organisers looking at the inclusion of care packs which may include face masks, hand sanitisers and wipes. We would be advising them that these items are reusable or recyclable wherever possible,” he said.

As for Fairmont Singapore and Swissotel The Stamford, Lim said that the venue can “explore and include customised face masks as door gifts for any corporate or social events” at a client’s request.

SACEOS works towards end-month launch of safe-opening SOPs

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SACEOS

The Singapore Association of Convention and Exhibition Organisers and Suppliers (SACEOS) aims to launch the SG SafeEvents Handbook – part of the Industry Resilience Recovery (IRR) safe reopening roadmap – by end-July, to help companies prepare for the possibility of smaller events in mid-August.

Edward Koh, executive director, conventions, meetings and incentive travel, Singapore Tourism Board, speaking at a SACEOS webinar on July 2, said it was very likely smaller events would start first.

SACEOS is working on a set of guidelines to help Singapore’s MICE industry bounce back quicker; social distancing will be the norm at future events pictured

When it starts, Koh stressed safety was of utmost importance and the Ministry of Foreign Affairs was working hard on safety protocols and what is “deemed safe enough” in Singapore’s “green lane” talks – to allow travel for business and official purposes – with a number of countries, including South Korea, Australia, New Zealand, Malaysia; and China – where an agreement was reached at the end of May.

Its president, Aloysius Arlando, said the association was taking an inclusive ecosystem approach by identifying all event genres and partners to be part of IRR.

Vice president, community, advocacy and communications, Selina Sinclair, whose committee is in charge of producing the handbook, added SACEOS would try to get non-members identified.

Arlando said: “The public and private sector have to collaborate for a firm foundation to be created to restart business,” adding that the handbook would address what it means for companies to have agility and resilience.

To prepare industry players, SACOES is looking at SG SafeEvents accreditation; business modelling for tomorrow; knowing who the customer is and platforms to reach them; measuring return on investment; the importance of embracing technology in density control and management and contract tracing; and how to build new core skills to deliver live and digital events.

Arlando observed the IRR roadmap is no guarantee all businesses will survive, but it is Singapore’s best chance, because if there is no rulebook, the industry will have to “do and learn as we go along”.

“That is why it is important to co-create and we hope to do so in the coming months. It is not a race to reopen but a race to be market-ready. The environment has changed so responses also have to change,” Arlando commented.

ICC Sydney readies for hybrid event future

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Hybrid Event Solutions

International Convention Centre Sydney (ICC Sydney) has created a new hybrid on-site and virtual event solution that will allow clients to host more than 300 people at the venue in accordance with strict social distancing measures, while enabling live streaming to an unlimited number of remote attendees.

Following the outbreak of Covid-19, ICC Sydney’s successful virtual events service has seen the venue host multiple world-class events. These included the Meetings and Events Australia 2019 National Awards, Stand Tall 2020 – Australia’s largest youth event which was streamed to more than 40,000 students, and a raft of community and government events.

ICC Sydney has applied technology into its new hybrid spaces

ICC Sydney will make the new Hybrid Event Solutions an ongoing suite of products available to clients, reflecting the seamless merging of technology with live experiences needed for the current and post-pandemic era.

To deliver the dual model, ICC Sydney has applied cutting edge technology into its new hybrid spaces, including projection screens, entertainment lighting and PA systems. This set up will allow both attendees in the rooms and guests located remotely to have the same high-quality event experience.

FCM increases focus on duty of care with launch of Traveller Hub

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Traveller Hub will enable FCM clients to quickly find out everything they need to know about planning a business trip in these times

FCM Travel Solutions has unveiled Traveller Hub, an interactive resource providing extensive up-to-date Covid-19 travel information, which also sports an AI conversation-based messaging tool that enables users to seek answers to any coronavirus-related travel questions in real-time.

Users can search by supplier category, country or region for the latest news on border changes and restrictions; airline routes and safety procedures for travellers; hotel re-openings and hygiene measures; as well as rail travel and car hire announcements.

Traveller Hub will enable FCM clients to quickly find out everything they need to know about planning a business trip in these times

Traveller resources also include tips, frequently asked questions and useful links to help customers plan and pack for their next trip safely. The Traveller Hub also features a live interactive map, delivered by travel safety specialist Sitata, which shows areas to avoid, number of Covid-19 cases per country, recovery rates, and local social distancing rules.

In addition, Traveller Hub incorporates an AI conversation-based messaging tool on the home page provided by technology developer Landbot. This chatbot is embedded in the site and enables users to seek answers to any coronavirus-related travel questions in a live chat environment.

The Traveller Hub is fully integrated within FCM Hub, and can also be accessed via Sam, the AI-based mobile app.

These efforts stem from the results from a second part of the State of the Market survey by FCM, which found that most companies will only resume business travel if their organisation deems it safe to do so, and a majority will also revamp their travel policies to reflect increased duty of care considerations post Covid-19.

The same pool of 1,600 business travel managers, bookers and travellers in EMEA, Asia, the Americas, India, Australia and New Zealand, was surveyed again in this second poll.

The purpose of repeating the study within one month of the first poll was to enable FCM to gauge any shift in clients’ business travel intentions as countries continue to review lockdown restrictions, implement quarantine periods or air corridors; and as airlines and hotels introduce hygiene and sanitation measures.

When asked to rank which triggers would prompt resuming business travel, easing or lifting border restrictions still came top with 93 per cent of respondents saying it has significant or some impact. However, the second trigger (89 per cent) is “our organisation deems it safe to travel and this is reflected in our travel policy”.

In terms of changes to travel policy post-Covid-19, 59 per cent said that traveller and supplier health and hygiene factors would be top priority. Duty of care obligations ranked the second most dominant area for change (44 per cent). Consolidation of bookings through a TMC also emerged as a priority with 21 per cent saying that they would not shift to higher levels of online booking adoption.

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