Asia/Singapore Thursday, 30th April 2026
Page 618

Bali finally gets her own CVB

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Authorities believe; an aerial view of Seminyak, Bali

The Bali administration, in conjunction with several private companies in the Indonesian province, has founded the Bali Convention & Exhibition Bureau (BaliCEB) at the end of October.

The independent, non-profit organisation will promote Bali as a MICE destination with the greater aim of bolstering MICE arrivals, as well as help to win bids for large-scale international business events to the island.

Authorities strongly believe in the appeal of Bali as a MICE destination; an aerial view of Seminyak, Bali

Around 50 companies in Bali have signed up as members of BaliCEB, among which are the owners of five convention centres and around 20 hotels equipped with event facilities.

I Ketut Jaman, managing director of Melali MICE – one of the eight initiators of BaliCEB – explained that BaliCEB was created because the local government believed that Bali held great potential to become a world-class business events destination, but it did not have an independent organisation to manage and promote itself. He also clarified that BaliCEB was also not a division within the Bali Tourism Agency.

“We will start promotional activities next year, and we have the intention to participate in MICE tradeshows, such as IMEX Frankfurt and America,” said Ketut.

Other tasks on BaliCEB’s to-do list include recording an inventory of convention centres, hotels with MICE facilities, as well as MICE players from across the island ranging from PCOs to DMCs; and preparing materials for international promotions, such as an official website and guide book.

From 2021, BaliCEB will actively approach its target markets, namely international organisations, corporates and associations, as well as join various bidding events overseas. To this end, Ketut shared that BaliCEB will form a special bidding team filled with professionals experienced in business negotiations.

BaliCEB’s activities will be partly funded by the central and local governments and industries.

“(In November), we held an audience with the Minister of Tourism and Creative Economy Wishnutama Kusubandio, and he (voiced his support) for BaliCEB. But first, we need to formulate activities that BaliCEB will participate in. The allotted fund from the ministry will be determined later,” shared Ketut.

A partnership with the tourism ministry and various tourism promotion boards is also in the works.

On whether the formation of BaliCEB will overlap the role of Indonesia Convention & Exhibition Bureau (INACEB), Ketut said it will not and added: “Instead, BaliCEB and INACEB can support and complement each other.”

This is as INACEB has been tasked with promoting all MICE destinations across Indonesia, which is a large undertaking. BaliCEB therefore, will help relive some of the pressure by promoting Bali at tradeshows overseas.

Indonesia revives directorate to oversee its MICE sector

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From left: Culture Royal Group's Derrick Buntaran and IVENDO's Mulkan Kamaludin watching on as IPOS' Harry D Nugraha presents Indonesia's minister of tourism and creative economy Wishnutama Kusubandio with a proposal titled Indonesia First during the IPOS event in Jakarta

MICE has been placed at the forefront of Indonesia’s tourism policy, as its Minister of Tourism and Creative Economy Wishnutama Kusubandio has revived the directorate that manages the country’s business events industry.

During the Indonesia Professional Organizer Summit (IPOS) Vol. 6 held in Jakarta on November 25, Wishnutama said: “I ensure that events and MICE will get special attention from us. (As such), within the new organisational structure within the Ministry of Tourism and Creative Economy (MoTCE), we will appoint a special deputy who will focus on developing tourism products, events, and MICE.”

From left: Culture Royal Group’s Derrick Buntaran and IVENDO’s Mulkan Kamaludin watching on as IPOS’ Harry D Nugraha presents Indonesia’s minister of tourism and creative economy Wishnutama Kusubandio with a proposal titled Indonesia First during the IPOS event in Jakarta

During the opening of the summit, the founder of IPOS, Harry D Nugraha, also handed the minister a proposal, entitled Indonesia First. The proposal, Harry revealed, contained a variety of thoughts and three recommended programmes by the participants of IPOS and members of the Indonesia Event Industry Council (IVENDO) to accelerate the development of MICE in Indonesia.

“These programmes are tactical and they can be implemented immediately,” he said.

The proposal also highlighted the importance of synergy between society, destination, and marketing. Society referenced actions to raise awareness around the importance of MICE, which would in turn help develop destinations, while marketing referenced efforts to strengthen Indonesia’s position in the eyes of the international business events market.

Wishnutama added that his decision to put MICE back in the spotlight was in line with president Joko Widodo’s belief in the industry’s important role in bettering the Indonesian economy. For one, it helps to create jobs while contributing to more foreign exchanges.

Under Joko’s leadership, MoTCE has also been tasked with creating a medium-term Integrated Tourism Masterplan that will be in effect until 2024, and a long-term plan that will be in effect until 2045. The masterplans will include the mapping of potential MICE events, among other issues.

Wishnutama has also voiced his commitment to prioritise not only quantity, but also quality, when it comes to developing the country’s tourism. “A business events delegate can spend three- to four-times more than a leisure tourist. The larger the amount they spend, the larger the contribution to the nation’s economy,” he pointed out.

Business events, Wishnutama added, would also open doors for local players from 16 subsectors of the creative economy industry, ranging from culinary to fashion, to promote their products on the international stage.

Large-scale international sporting events – such as the FIM Motul Superbike World Championship, MotoGP races, and the U-20 soccer World Cup in 2021 – are on Wishnutama’s mind too, as these will draw foreign tourists to Indonesia’s shores.

“We are also approaching (various companies to put ourselves forward) as hosts for big events, such as the MTV World Stage that we have proposed for Bali. (Also), the president has asked us to prepare Labuan Bajo as the venue for ASEAN Summit and G20 Summit in 2023,” he revealed.

IPOS’ Harry is confident that the country’s business events industry will have a bright future ahead, once the directorate of event and MICE is formed.

He hopes that the deputy who leads the directorate will be someone who has the willingness to prioritise mutual assistance in working to reach a common goal, and did not mind if the deputy was an official from MoTCE, but he or she had to form a team that also involved industry players.

“(Overall), the team must be experienced, and have the capacity and capability to immediately run, as Indonesia has a lot of catching up to do to be on par with other countries in the business events sector,” opined Harry.

The South-east Asia Special: Myanmar

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A fisherman on Inle Lake

Incentive travel traditionally dominates Myanmar’s MICE landscape, but industry players say its meeting and conference draw is growing.

Edwin Briels, managing director of Khiri Travel Myanmar, said: “Ten years ago, the focus was on incentives and offering real, amazing and unique experiences rather than having meetings or conferences.”

A fisherman on Inle Lake

He added the lack of basic infrastructure, such as Internet, reliable electricity and visa on arrival, and few facilities to host conferences and meetings meant this sector remained undeveloped.

But May Myat Mon Win, general manager of Chatrium Hotel Royal Lake Yangon, opined that recent years have seen the country’s meetings and conference landscape develop as more upscale hotels, attractions, activities join the scene. This includes the opening of several convention centres in Yangon and Mandalay.

However, Zarni Htwe, managing director of Adventure Myanmar Tours & Incentives, said that despite growth in the MICE market, a major challenge is competing with regional countries.

Zarni added: “Nowadays, the destination is well-known but due to the competitive environment, not only among local DMCs but also among destinations, it is more and more difficult to get business.”

The quality of events in recent years is another development in the market, noted Cyrus Pun, CEO of Memories Group. He said: “We have seen a significant increase in business activity in Myanmar, and this has led to rapid development in the MICE industry. This growth can be seen in the number, size and sophistication of events and much higher-level curated options now available.”

But due to infrastructure challenges, bigger groups remain limited to Yangon, while Pun noted that smaller parties can “easily venture to lesser-travelled areas of the country in search of a unique experience.”

Factors pushing the destination’s business travel landscape include the entry of five-star hotels with large meetings rooms and ballrooms, better flight connections, the introduction of an e-visa, and cheap and reliable mobile Internet.

Looking ahead, industry players believe the destination holds great potential, although infrastructure in Yangon and Mandalay has to be further improved, with Bagan’s potential – as a conference and sightseeing destination – be better developed.

Opined Pun: “I expect we will see more interest in MICE from abroad, as well as further development of the domestic MICE market.”

“Myanmar is a late-comer and we have the late-comer’s advantage. This is the place of transformation, which should produce more results in coming years. The future is bright and MICE market can only (continue to grow),” added Win.

Global Travel deploys AI to safeguard travellers’ sensitive information

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The travel industry and its customers are increasingly the targets of cyberattacks as criminals seek to monetise highly valuable travel data

In light of recent cybersecurity issues, Singapore-based Global Travel has engaged global cyber artificial intelligence (AI) company Darktrace to help better protect confidential traveller information.

While the locally-owned TMC already complies with Singaporean data privacy regulations under the Personal Data Protection Act (PDPA), Darktrace helps the organisation better secure its confidential information with the help of AI.

The travel industry and its customers are increasingly the targets of cyberattacks as criminals seek to steal and monetise valuable travel data

The AI, a self-learning technology, sits at the core of Global Travel’s digital systems, and watches for anomalies amid the noise of everyday activity 24/7. Should a potential threat slip through perimeter defences, Darktrace is able to isolate the activity, and notify the system user, who will then be able to suspend the activity and investigate the problem.

James Chua, general manager, Global Travel, called Darktrace a “necessary investment to better serve his customers, and differentiate the company from the rest of the field”, as he can reassure his clients that their data is absolutely safe with Global Travel.

When asked what security protocols there were pre-Darktrace, Chua said: “We relied very much on endpoint protection – better known as antiviruses and firewalls. But these did not have a round-the-clock monitoring system in place, and only prevented external attacks.” In comparison, Darktrace watches the goings-on from within.

However, cyber threats may not necessary be external, for data leaks are most likely to happen at the customer-facing stage, Chua pointed out, especially from staff members who obtain sensitive information from customers. And cyber threats can take the form of phishing emails that staff or clients unknowingly click, which will be able to retrieve and steal confidential information.

“In the unlikely event something happens, Darktrace will be able to isolate, track the source, and give us time to investigate without incurring any possible damage (in a matter of seconds),” said Chua.

“As for the traveller who’s had their data stolen, they should contact their assigned sales manager as soon as possible, so we can conduct due diligence,” he added.

But of course, it’s best that such cybersecurity issues be a non-event, he stressed. To lower risk exposure, Global Travel conducts IT education sessions on a monthly basis, where topics range from spotting potential security threats to training their staff on how to better secure data.

Chua: prevent measures to ensure no data leakage from the onset

In addition, Global Travel has also hired an assigned data protection officer, who has been tasked with being fully aware of the legislations and policies currently in play, and matching it with the company’s policy governance.

“As a TMC, we deal with many different nationalities. We can’t just comply with Singapore’s PDPA. IATA, and the various airlines, have their own set of regulations, plus we cannot ignore Europe’s GDPR. While there’s no mandate we need to follow, it’s all about putting a programme in place to serve our customers better.

“Our approach is simple, we just want to prevent any threat from happening,” concluded Chua.

HRS, PPHG take partnership further to enhance hotel content for corporate travellers

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Global hotel solutions specialist, HRS, and Pan Pacific Hotels Group (PPHG) are extending their strategic partnership, enabling the Singapore-headquartered hospitality company to leverage an enhanced API (application programming interface) to bring enriched content to its target corporate travel market.

A HRS spokesperson told TTGmice that PPHG’s global growth has corresponded with HRS’ growth In recent years.

Pan Pacific Melbourne

“With more HRS corporate clients booking via the HRS portal or via partner online booking tools, PPHG’s ability to deliver more up-to-date content – targeted at a growing universe of business travellers and all via HRS’ enhanced API – holds promising potential for it to gain more incremental room night volume,” explained the spokesperson.

HRS’ continued and significant investments in its API technology allow PPHG to offer a greater variety of content – such as rate flexibility, packages for business travellers, and more flexible distribution levers for different properties – to the corporate audience.

“Furthermore, the enhanced API incurs lower distribution costs for PPHG versus legacy GDS models,” added the HRS spokesperson.

The extended partnership is said to create a win-win outcome for both, as PPHG expands its global footprint to offer properties across 29 key markets in Asia-Pacific, Europe and North America, and as HRS works to bring varied hotel content to more than 3,000 multinational corporations on their managed hotel programmes, including one-third of the Fortune 500.

Frédéric Dumoulin, senior vice president of HRS Asia Pacific, said in a press statement that hotels and corporations are increasingly seeking more automated, seamless processes that enhance distribution efficiencies.

“This ultimately helps make the traveller’s journey easier. Forward-thinking hotel management companies like Pan Pacific know that building win-win partnerships such as this are vital to staying competitive,” Dumoulin commented.

Cinn Tan, chief sales & marketing officer with PPHG remarked that the extended “partnership reinforces our ongoing goal to streamline vital processes to everyday hotel programme management”.

Tan also revealed that the hotel company will be “ramping up” its focus on front-end technology in the new year, with self check-in kiosks at its hotels and a mobile app currently in the works.

New-build Novotel Christchurch Airport opens

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Accor has opened the doors to their six-storey, A$80 million (US$109 million) new-build Novotel Christchurch Airport hotel, which stands just next to the terminal of the eponymous airport in New Zealand.

 

There are 200 guestrooms within – including 10 suites and 10 accessible rooms – alongside facilities such as the Food Exchange restaurant on the top floor, lobby bar, fully-equipped gymnasium, and Wi-Fi throughout.

Event planners may avail the 10 conference and function spaces, which range from the rooftop Tekapo room with views of the Southern Alps accommodating up to 260 guests, to boardrooms with natural light. All meeting venues are pillarless and include broadband, Wi-Fi, and the latest in-built audio visual systems.

Former tourism chief Lionel Yeo to head Singapore Sports Hub

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The former STB chief Lionel Yeo is now the next Sports Hub CEO

SportsHub (SHPL), the company that owns the S$1.3 billion (US$973 million) Singapore Sports Hub (SSH) facility at Kallang, has appointed former Singapore Tourism Board (STB) head Lionel Yeo as SSH’s new CEO, with effect from February 3, 2020.

“The Singapore Sports Hub is a major national project that I had been involved with during my time in government service. I am aware of the challenges SportsHub faces and also of its achievements and tremendous potential. I am humbled to be given the opportunity to serve as its CEO, and look forward to engaging with all stakeholders to build on its success for Singapore,” Yeo said in a media statement.

The former STB chief Lionel Yeo is now the next Sports Hub CEO

He will take over from SHPL chairman Bryn Jones, who had been acting CEO since April.

Yeo will be the fourth man to helm the Sports Hub after Frenchman Philippe Collin-Delavaud, India-born Singaporean Manu Sawhney, and Oon Jin Teik, according to a report by The Straits Times.

During Yeo’s tenure at STB from 2012 to 2018, he played a key role in attracting major sports and leisure events to Singapore, including the BNP Paribas Women’s Tennis Association Finals, the Singapore Rugby Sevens and football’s International Champions Cup.

Yeo is also currently serving as CEO Advisor at ride-hailing firm Grab.

SSH’s chairman Bryn Jones said: “We are delighted to have appointed Lionel after a search that began in June this year for a candidate that would lead the team behind SportsHub to deliver a comprehensive programme for everyone in Singapore to watch, play and support sports events and also to enjoy world class entertainment.”

He added: “The CEO has the all-important job to realise the SportsHub’s vision, goals and plans with the support of our partners and to work closely with them to deliver this vision and our long-term strategic plan to be the region’s premier sport, entertainment and lifestyle destination.”

In 2018, Sports Hub hosted more than 210 events or more than 400 event days annually, said the company in a statement.

CINZ concludes search for new chief executive

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Lisa Hopkins has been appointed as the new chief executive of Conventions and Incentives New Zealand (CINZ), following Sue Sullivan’s resignation in September.

Hopkins will begin her Auckland-based new role on February 3, 2020.

In total, Hopkins has over a decade worth of experience in senior business events leadership positions in New Zealand and offshore.

Prior to joining CINZ, Hopkins was vice president and managing director, APAC for BCD Meetings and Events, based in Singapore.

She has held senior leadership roles with cievents and Carlson Marketing in Singapore and New Zealand. In New Zealand, she was director of the APEC Task Force for the Ministry of Foreign Affairs and Trade when New Zealand hosted the 1999 Asia Pacific Economic Cooperation Forum.

Hopkins is a member of the Asia Pacific Advisory Board for international business events network, PCMA.

Industry veteran Joey Pather joins Galaxy Entertainment Group as SVP MICE

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Galaxy Entertainment Group has appointed Joey Pather as the senior vice president of MICE Sector.

In his new role, Pather will be responsible for the overall vision and strategic execution of Galaxy International Convention Center (GICC), as well as develop its suite of MICE event solutions and venue management services to drive demand optimisation.

The South African joins GICC with more than two decades of hospitality and MICE management experience under his belt. Pather has a track record of leading and strategising conference and exhibition center development – from planning, marketing and promotion to stakeholder relationships and operations management.

Prior to joining Galaxy Entertainment Group, he was CEO of Guangdong Tanzhou International Convention and Exhibition Centre (GICEC) in Foshan. He has helmed the facility since its opening in 2016.

GM named for soon-to-launch Eastin Grand Hotel Nha Trang

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Absolute Hotel Services has named Leon Dolle as general manager of Eastin Grand Hotel Nha Trang, a 1,086-room property set to open in Vietnam in 2020.

Dolle returns to South-east Asia from Germany, where he was most recently cluster general manager of two hotels there. He was part of the opening team for the Conrad Bangkok as well as the JW Marriott in Kuala Lumpur.

In 2012, Dolle joined citizenM as corporate F&B director, where he developed new F&B concepts and opened eight hotels, including flagship hotels in New York, London and Paris.

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