An aerial view of the sprawling Nymphenburg estate
An aerial view of the sprawling Nymphenburg estate
Langham adds Munich royal residence to Europe collection
Langham Hospitality Group has announced that it will manage The Langham Nymphenburg Residence, located within the 198-hectare imperial estate of Nymphenburg Palace, a 15-minute drive from the Munich city centre.
Scheduled to open in winter 2019 after an extensive refurbishment, The Langham Nymphenburg Residence marks the maiden entry for The Langham brand in Germany and is the first privately managed residence for the group.
The three-storey, 18th-century manor – steeped in royal Bavarian history – will feature four bedrooms, three living rooms, two wine cellars, seven bathrooms, a home cinema, an elevator and a dining room that seats 12 people. There’s even a terrace, complete with a water feature and sculptures, available for events for up to 100 seated guests.
Evolution Event Solutions joins Global DMC Partners network
Global DMC Partners has welcomed Evolution Event Solutions to its 65-strong global network of independently-owned DMCs that represent over 500 destinations around the globe.
Founded and grown in Nashville, Tennessee, Evolution Event Solutions has in total booked over 11,000 room nights, managed events hosting more than 289,000 attendees and negotiated contracts resulting in more than 77 per cent savings for clients.
Don Killingback elected IMA board president
The Incentive Marketing Association (IMA) has elected Don Killingback its 2019-2020 board president.
Killingback, who is director of business development with Wyndham Destinations, has been involved in the travel industry for nearly 30 years, pioneering new individual travel awards for Wyndham Destinations and is a strong advocate for both group and individual incentive travel.
He is a past president of the Incentive Travel Council and a member of the Incentive Manufacturer Representative Alliance which are Strategic Industry Groups within the IMA. In addition, Killingback has served on several IMA committees.
Hilton Niseko Village in Hokkaido has appointed Fabio Berto as general manager.
Prior to his move to Japan, Fabio was commercial director at the Waldorf Astoria Shanghai on the Bund for five years since 2014. In 2017, he took on the additional role of hotel manager to his portfolio.
Starting from the F&B department of a hotel in St Moritz, Switzerland, he expanded his career to the rooms department including the front desk of an established luxury hotel in Pari. Berton gradually progressed his career in London through different appointments within various international brands.
He joined Hilton in 2003 and held key positions such as director of sales at the Hilton London Metropole, followed by cluster commercial director at the West London Hilton hotels for about five years. Fabio then returned to his native Italy in 2011 as commercial director at the Rome Cavalieri, A Waldorf Astoria Resort for three years.
Regional cities in Japan with a compelling tale to tell, the facilities to host major events and the desire to build up their business events sector are reaching out to organisations and planners that are open to the idea of alternative host cities.
And Hiroshima – best known around the world for its dark history – is leading the charge, with the aim of building a brighter economic future with the help of the business events sector.
Miyajima Island’s floating torii gate
“After Hiroshima was devastated by the atomic bomb in 1945, people said that no plants would grow here for the next 75 years,” Akemi Sakaguchi, spokesperson of Hiroshima Convention & Visitors Bureau’s promotion department told TTGmice.
“But Hiroshima has achieved remarkable development, thanks to local businesses such as Mazda Motor that have contributed to the city’s prosperity.
“Hiroshima’s position as an international city of peace and culture was further enhanced in 2016, when then-president Barack Obama – who won the Nobel Peace Prize for his efforts to achieve a world without nuclear weapons – became the first sitting US president to visit Hiroshima,” she elaborated.
Events that Hiroshima has staged since then include the G7 Foreign Ministers’ Meeting in April 2016; a 900-pax 25th International Congress on Sound and Vibration in July 2018; and the One World, Many Voices: Science and Community that drew 604 delegates, also in July 2018.
But the city has ambitions for larger events, and will test its mettle this coming November when 10,000 people are scheduled to take part in the 58th Orient and South-east Asian Lions Forum.
To prepare itself for more business events, Hiroshima has created four distinct convention zones, which can be utilised in isolation or combined for larger events.
The Peace Memorial Park Zone brings together the International Conference Center Hiroshima, Hiroshima City Cultural Exchange Hall, and JMS Aster Plaza; while the adjacent Kamiyacho Zone covers the Hiroshima Prefectural Sports Center, Rihga Royal Hotel Hiroshima, NTT Cred Hall, and Hotel Mielparque Hiroshima.
Next, the Hiroshima Station Peripheral Zone includes the Hiroshima Convention Hall, Hotel Granvia Hiroshima, Sheraton Grand Hiroshima Hotel, and Hiroshima Prefectural Medical Association Hall. The Grand Prince Hotel Hiroshima makes up the final designated area, the Retreat Meeting Venue.
Takefumi Yoshida of the city’s MICE Strategy Division, shared that the sector is working hard to “raise the profile of Hiroshima at domestic and international trade fairs, (and)reaching out directly to academic organisations and through the nation’s MICE ambassadors.”
Sakaguchi added that Hiroshima is the “ideal destination for MICE events because it can encourage solutions to problems and promote research”.
The city is also promoting individual venues and post-conference attractions and facilities. These include 12 unique venues within the Hiroshima Regional Urban Area, including art galleries, traditional Japanese gardens and temples. Similarly, the A-Bomb Dome and Itsukushima Shrine, on the nearby island of Miyajima, are both UNESCO-recognised sites and consistently in TripAdvisor’s top three must-see sites in Japan.
James Kent of Tokyo-based DMC The J-Team, said an event in a regional city like Hiroshima would give visitors to Japan a better sense of what the country was like before mass international tourism arguably took away from the experience at some of Kyoto’s most famous sights, for example.
“One of the joys of (organising) MICE events in Japan in 2005 and before was the fact that business events could interact with experts in its field that are from Japan and the chosen event destination,” Kent said. “Put simply, the event could be somewhere truly Japanese, and truly focused on the destination.”
Hiroshima still needs to add hotel accommodation, preferably at the higher end of the spectrum, Kent opined, while business events would also appreciate opportunities to interact with some of the companies that have a presence in the city.
But Kent believes that the outlook for a city with a globally known history and a commitment to improving its offerings is positive.
“Getting off the Golden Route allows this situation to still be true in 2019,” Kent added. “And it allows the investment of coming to Japan (to yield) a high return, by exposing participants to what they have come to experience – interaction with and learning from Japanese expertise and culture, both traditional and modern.
“Despite being home to one of the world’s megacities in Tokyo, and despite the accepted wisdom that Kyoto is the spring from which all Japanese culture flows, the essence of Japan is very much in its provincial and rural communities where cooperation, collaboration, mindfulness and sustainable living – all the big words in global society today – continue to be the sinews of Japan’s famed communal strength,” Kent elaborated.
“These are the communities that grow the rice that fuels the cities and provide MICE events with exquisite sake-tasting experiences.”
As Matsuo Basho, Japan’s own Shakespeare, so beautifully put it, the true essence of Japan, and the true learnings about Japanese people, society and culture, really are to be found in abundance on The Narrow Road to the Interior (a travel diary of linked prose and haiku), and away from the Golden Route.
Graeme Rutherford has joined Sage Hotel West Perth (under Next Hotels & Resorts) in Australia as general manager.
The industry veteran began his hospitality career with Rydges Hotels, working his way up to his first general manager position in Melbourne. Since then, Rutherford has managed a number of hotels in Australia and New Zealand, including Rydges Perth and Frasers Suites Perth.
uilding of Old Parliament (Secretariat of the president Sri Lanka) against the backdrop of modern skyscrapers on a sunny day - Image
Sri Lanka has lifted its state of emergency – imposed after the Easter Sunday bombings in April – bringing hopes to the travel trade that the move will lead to a much-needed boost to arrival numbers.
Trevor Rajaratnam, president of the Travel Agents Association of Sri Lanka, said the move would send a positive message to the rest of the world that Sri Lanka is open for travel. “It’s a huge positive move and will also help airlines which depend on more inbound travellers,” he noted.
Old Parliament Building juxtaposed against the backdrop of Colombo’s modern skyscrapers
Arrivals have dipped monthly since the attacks, and travellers have stayed away. Officials also believe winter arrivals will drop by 30 to 40 per cent, but hope that since the month-on-month emergency lapsed last Thursday, the situation could improve. Emergency rule permits the government to mobilise the armed forces on the streets among other security-related measures.
Mahen Kariyawasam, former president of the Sri Lanka Association of Inbound Operators, said that the removal of emergency rule was a very positive move and would help in the recovery of tourism efforts.
As well, tourism industry officials said that even though several countries have relaxed travel advisories, these advisories were still at the category 2 and 3 levels, which denote ‘be cautious’ when travelling to Sri Lanka. Some countries like Russia have not relaxed its travel advisory.
“Even though many countries have relaxed travel advisories, they were at a category where government officials are not advised to travel (to Sri Lanka). A forthcoming major business conference was unable to invite government officials from other countries for this reason, which would now help in their participation,” Kariyawasam said.
Meanwhile, Achini Dandunnage, senior manager at the Sri Lanka Convention Bureau, said: “With the lifting of the emergency, hopefully, travel advisories will be further relaxed.”
But there is light at the end of the tunnel, as authorities are in the midst of preparing for 21,000 to 25,000 followers of the minority Bohra Muslim community from 40 countries that will descend into Sri Lanka for a mega international convention. The event, to be held from September 1-10 in Colombo, is a positive boost to business tourism.
Syed Razif Al-Yahya (third from left) and his partners at colleagues at the launch of the new Sutra SMEBiz Travel platform
Malaysia’s Sri Sutra Travel has launched a travel booking platform that was built with the needs of small- and medium-sized enterprises (SMEs) in mind.
The new Sutra SMEBiz Travel platform is powered by TravelCompute, an award-winning travel technology platform. With just a few clicks, users can select and book flights, accommodation, transfers, and access other services that suit their budget, preferences and needs.
From left: Visa’s Pimjai Athijagravudh; AirAsia’s Athena Pang; Sri Sutra Travel’s Syed Razif Al-Yahya; Ministry of Entrepreneur Development Anis Mahmud; Express Rail Link’s Noormah Mohd Noor; Booking.com’s Lola Kursataite; and Maybank’s Yee Pok Meng at the launch of the new Sutra SMEBiz Travel platform
Syed Razif Al-Yahya, group managing director and CEO of Sri Sutra Travel, as well as owner of Sutra SMEBoz Travel, said: “Sutra SMEBiz Travel platform acts as the digital travel aggregator and coordinator. We provide full reporting and analysis in real-time so that our clients can manage and track their bookings directly, anywhere and at any time.”
The platform went live on August 22 with “more than a million travel and tourism products, including ancillaries such as travel insurance”, and a network of partnerships including with AirAsia, Booking.com and KLIA Ekspres, and payment gateways Visa and Maybank.
An interesting service offered on the platform is Blue Ribbon Bags, a service that protects every checked-in bag for a minimum fee and pays up to US$1,000 per bag if it is not returned within four days of arrival.
“Clients will enjoy exclusive promotions from partners and enjoy special rates when they book via SMEBizTravel,” Syed Razif said.
For instance, airline partner AirAsia is offering exclusive access to its MyCorporate products. As well, SME clients will also be able to enjoy a preferred rate when they purchase their KLIA Ekspres tickets through the platform.
Business travellers want hotel options that are convenient, personalised and competitively priced with amenities, according to a report, Travel Lodging Program Adoption: How the Traveller Experience Impacts Program Adoption.
New research from the report – a Global Business Travel Association (GBTA) and HRS partnership, highlights these preferences while also demonstrating that many corporate travel buyers underestimate how important these elements are for their travellers.
Business travellers want more personalisation when it comes to booking hotels
Booking: Addressing gaps between buyers and travellers
The vast majority of buyers and travellers agree that factors like proximity to work engagement (92% travellers, 99% buyers) and price (85% travellers, 94% buyers) are important in selecting a hotel. However, buyers might be undervaluing the importance of experiential factors like proximity to restaurants and entertainment (84% travellers, 68% buyers), traveller reviews (80% travellers, 67% buyers) and loyalty programme benefits (70% travellers, 64% buyers).
On top of that, travellers place a higher priority on personalisation than travel buyers when it comes to their company’s corporate booking tool. Half (50%) of travellers say they prefer their online booking tool offer more hotels with amenities, whereas only one in five (19%) travel buyers say this is a need. When it comes to receiving personalised options around upgrades and add-ons in the booking process, 74% of travellers cited that as important, versus only 62% of travel buyers.
Payment: Centralised options hold potential to drive increased use of preferred hotel suppliers
Centralised and direct corporate payment options are used to varying degrees around the world. Eighty-five percent say the ease of completing expense reports, ease of expense approval process and speed of reimbursement are important to expense management.
Accordingly, the research indicates travellers like the option to pay centrally. Direct payment options negating the need to use a personal credit card could tip the scales in a traveller’s decision on which hotel to book. Only three in 10 (30%) travellers typically pay for their hotel through central or direct payment. However, 88% of travellers say if their company offers central or direct payment with a hotel, they would book this property over one that does not offer this method.
“That 88% figure represents a true lighthouse metric for travel programmes seeking expedient avenues to higher adoption of preferred hotel suppliers and booking channels,” said Suzanne Neufang, senior vice president of Enterprise Solutions for HRS Americas. “Once travellers use direct payment, they prefer it. And they love the simplification of expense reporting. For buyers, it helps keep employees in the programme and provides richer Level 3 data for procurement purposes. And hoteliers gain from more volume. It’s a win-win-win.”
“Building and managing a travel programme is an exercise in balance,” said Hannah Jaffee, GBTA research analyst. “Though practicality is key for business travellers, they view business travel as an experience, and they want their hotel options to reflect that. If hotel adoption is a problem, travel buyers can take strategic steps to ensure factors around traveller preference and experience are accounted for in contract negotiations.”
This global research covered feedback from 600+ travel buyers and procurement executives, as well as nearly 2,500 business travellers. Online surveys were done from March to May of 2019.
Rooms
The hotel offers 162 rooms, and there were a number of objects with tongue-in-cheek references to magical illusions that made my room memorable. For instance, the custom-designed vanity mirror frame is an optical illusion that makes it appear as two mirrors. The bed too seemed to levitate.
Named “The Prestige” to conjure imagery of elegance and sophistication, the hotel’s deign also takes cues from the eponymous movie The Prestige starring Christian Bale. The movie was set in the Victorian era, and related a story about the illusory art of magic.
MICE facilities
Meeting spaces on the hotel’s rooftop (level four) includes an air-conditioned pavilion and terrace, perfect for intimate meetings and product launches for up to 80 guests. Smaller gatherings can make use of the rooftop’s outdoor space to hold a cocktail event or welcome dinner. The latter is a stellar option for evening functions, thanks to spectacular sunset views.
Meanwhile, next to the pavilion and terrace are two 72m2 function rooms. Each can fit up to 27 people classroom-style, and when combined, can hold around 60 delegates.
One of the advantages of the hotel’s location is that it is only minutes away from major historical sites such as Fort Cornwallis and Pinang Peranakan Mansion; as well as popular art, culture and dining options along the Heritage Trail of Penang.
As such, organisers will be able to include Amazing Race-esque teambuilding sessions, or recreational activities in the evenings after a day of heavy discussions.
Other facilities
The Glasshouse restaurant offers both local and international cuisine, and is part of the hotel’s Prestige Arcade, an enclave of 12 dining and retail outlets. Should delegates not want to venture outside after a long day of meetings, meals can be taken here.
Meanwhile, recreational facilities include a saltwater infinity pool overlooking the Straits of Melaka and a 24-hour gym.
Service
The staff are service-orientated and aim to please. The receptionist was also very knowledgeable about local attractions nearby and suggested a few places she thought would interest me.
Verdict
I enjoyed my stay and I will definitely return when I am in town for a holiday. It has everything a business or leisure traveller would want.
Marriott International has expanded its portfolio in the Philippines with the opening of Sheraton Manila, located just across the road from Ninoy Aquino International Airport Terminal 3.
Part of Resorts World Manila’s integrated complex, the 390-room offers a range of accommodation from two-level lofts to deluxe guestrooms with a private garden and Jacuzzi.
Sheraton Manila
Leisure facilities include the 24-hour SheratonÒ Fitness; Shine Spa with six relaxing treatment rooms; expansive heated outdoor pool; and an executive lounge. There are also three F&B options on site: all-day dining and buffet restaurant S Kitchen, Korean barbecue Oori; as well as The Lounge for tipples and quick bites.
The Sheraton Manila also aims to cater to business travellers, by being the first in the country to have a co-working space located in a hotel. The ColLab is a modern high-tech hub featuring six private rooms and a 415m2 common area, suitable for product launches and networking events. This is in addition to nine other meeting spaces, including a ballroom that can accommodate up to 570 people.
CWT has appointed Andrew Gunnels as the company’s first chief procurement officer.
In this newly-created position, Gunnels will have responsibility over CWT’s global strategic sourcing and procurement operations and will also lead the company’s global real estate and facilities management. He also oversees the global indirect portfolio of third party purchases.
Gunnels reports to Michelle Frymire, executive vice president and CFO at CWT.
Prior to joining CWT, Gunnels served as senior vice president at First Data, where he helped lead the full transformation of its global strategic sourcing function that delivered financial improvements for the firm.
Gunnels first started in the travel industry a decade ago via Delta Air Lines where he started in the corporate finance function, before moving over to the airline’s supply chain management organisation.
The newly-opened Ritz-Carlton, Bangkok anchors the One Bangkok development with cosmopolitan elegance. Featuring the city's largest ballroom and a spectacular new penthouse suite, it delivers exceptional hardware and deeply authentic, soulful service for business and leisure travellers alike
Behind the imposing, Brutalist concrete that defines Zurich’s Oerlikon district lies a surprising secret. While its exterior honours the neighbourhood’s industrial roots, stepping inside Mama Shelter reveals a vibrant, neon-soaked world that is a far cry from its rigid shell
A polished urban retreat designed for business travellers, Hyatt Regency Kuala Lumpur at KL Midtown combines thoughtful design, seamless service, and exceptional facilities.