Asia/Singapore Tuesday, 28th April 2026
Page 649

Emergency decree lifting brings relief to Sri Lankan MICE sector

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uilding of Old Parliament (Secretariat of the president Sri Lanka) against the backdrop of modern skyscrapers on a sunny day - Image

Sri Lanka has lifted its state of emergency – imposed after the Easter Sunday bombings in April – bringing hopes to the travel trade that the move will lead to a much-needed boost to arrival numbers.

Trevor Rajaratnam, president of the Travel Agents Association of Sri Lanka, said the move would send a positive message to the rest of the world that Sri Lanka is open for travel. “It’s a huge positive move and will also help airlines which depend on more inbound travellers,” he noted.

Old Parliament Building juxtaposed against the backdrop of Colombo’s modern skyscrapers

Arrivals have dipped monthly since the attacks, and travellers have stayed away. Officials also believe winter arrivals will drop by 30 to 40 per cent, but hope that since the month-on-month emergency lapsed last Thursday, the situation could improve. Emergency rule permits the government to mobilise the armed forces on the streets among other security-related measures.

Mahen Kariyawasam, former president of the Sri Lanka Association of Inbound Operators, said that the removal of emergency rule was a very positive move and would help in the recovery of tourism efforts.

As well, tourism industry officials said that even though several countries have relaxed travel advisories, these advisories were still at the category 2 and 3 levels, which denote ‘be cautious’ when travelling to Sri Lanka. Some countries like Russia have not relaxed its travel advisory.

“Even though many countries have relaxed travel advisories, they were at a category where government officials are not advised to travel (to Sri Lanka). A forthcoming major business conference was unable to invite government officials from other countries for this reason, which would now help in their participation,” Kariyawasam said.

Meanwhile, Achini Dandunnage, senior manager at the Sri Lanka Convention Bureau, said: “With the lifting of the emergency, hopefully, travel advisories will be further relaxed.”

But there is light at the end of the tunnel, as authorities are in the midst of preparing for 21,000 to 25,000 followers of the minority Bohra Muslim community from 40 countries that will descend into Sri Lanka for a mega international convention. The event, to be held from September 1-10 in Colombo, is a positive boost to business tourism.

New business travel management solution launched for Malaysian SMEs

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Syed Razif Al-Yahya (third from left) and his partners at colleagues at the launch of the new Sutra SMEBiz Travel platform

Malaysia’s Sri Sutra Travel has launched a travel booking platform that was built with the needs of small- and medium-sized enterprises (SMEs) in mind.

The new Sutra SMEBiz Travel platform is powered by TravelCompute, an award-winning travel technology platform. With just a few clicks, users can select and book flights, accommodation, transfers, and access other services that suit their budget, preferences and needs.

From left: Visa’s Pimjai Athijagravudh; AirAsia’s Athena Pang; Sri Sutra Travel’s Syed Razif Al-Yahya; Ministry of Entrepreneur Development Anis Mahmud; Express Rail Link’s Noormah Mohd Noor; Booking.com’s Lola Kursataite; and Maybank’s Yee Pok Meng at the launch of the new Sutra SMEBiz Travel platform

Syed Razif Al-Yahya, group managing director and CEO of Sri Sutra Travel, as well as owner of Sutra SMEBoz Travel, said: “Sutra SMEBiz Travel platform acts as the digital travel aggregator and coordinator. We provide full reporting and analysis in real-time so that our clients can manage and track their bookings directly, anywhere and at any time.”

The platform went live on August 22 with “more than a million travel and tourism products, including ancillaries such as travel insurance”, and a network of partnerships including with AirAsia, Booking.com and KLIA Ekspres, and payment gateways Visa and Maybank.

An interesting service offered on the platform is Blue Ribbon Bags, a service that protects every checked-in bag for a minimum fee and pays up to US$1,000 per bag if it is not returned within four days of arrival.

“Clients will enjoy exclusive promotions from partners and enjoy special rates when they book via SMEBizTravel,” Syed Razif said.

For instance, airline partner AirAsia is offering exclusive access to its MyCorporate products. As well, SME clients will also be able to enjoy a preferred rate when they purchase their KLIA Ekspres tickets through the platform.

New GBTA, HRS report: business travellers want personalised options and efficient payment systems

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Business travellers want hotel options that are convenient, personalised and competitively priced with amenities, according to a report, Travel Lodging Program Adoption: How the Traveller Experience Impacts Program Adoption.

New research from the report – a Global Business Travel Association (GBTA) and HRS partnership, highlights these preferences while also demonstrating that many corporate travel buyers underestimate how important these elements are for their travellers.

Business travellers want more personalisation when it comes to booking hotels

Booking: Addressing gaps between buyers and travellers
The vast majority of buyers and travellers agree that factors like proximity to work engagement (92% travellers, 99% buyers) and price (85% travellers, 94% buyers) are important in selecting a hotel. However, buyers might be undervaluing the importance of experiential factors like proximity to restaurants and entertainment (84% travellers, 68% buyers), traveller reviews (80% travellers, 67% buyers) and loyalty programme benefits (70% travellers, 64% buyers).

On top of that, travellers place a higher priority on personalisation than travel buyers when it comes to their company’s corporate booking tool. Half (50%) of travellers say they prefer their online booking tool offer more hotels with amenities, whereas only one in five (19%) travel buyers say this is a need. When it comes to receiving personalised options around upgrades and add-ons in the booking process, 74% of travellers cited that as important, versus only 62% of travel buyers.

Payment: Centralised options hold potential to drive increased use of preferred hotel suppliers
Centralised and direct corporate payment options are used to varying degrees around the world. Eighty-five percent say the ease of completing expense reports, ease of expense approval process and speed of reimbursement are important to expense management.

Accordingly, the research indicates travellers like the option to pay centrally. Direct payment options negating the need to use a personal credit card could tip the scales in a traveller’s decision on which hotel to book. Only three in 10 (30%) travellers typically pay for their hotel through central or direct payment. However, 88% of travellers say if their company offers central or direct payment with a hotel, they would book this property over one that does not offer this method.

“That 88% figure represents a true lighthouse metric for travel programmes seeking expedient avenues to higher adoption of preferred hotel suppliers and booking channels,” said Suzanne Neufang, senior vice president of Enterprise Solutions for HRS Americas. “Once travellers use direct payment, they prefer it. And they love the simplification of expense reporting. For buyers, it helps keep employees in the programme and provides richer Level 3 data for procurement purposes. And hoteliers gain from more volume. It’s a win-win-win.”

“Building and managing a travel programme is an exercise in balance,” said Hannah Jaffee, GBTA research analyst. “Though practicality is key for business travellers, they view business travel as an experience, and they want their hotel options to reflect that. If hotel adoption is a problem, travel buyers can take strategic steps to ensure factors around traveller preference and experience are accounted for in contract negotiations.”

This global research covered feedback from 600+ travel buyers and procurement executives, as well as nearly 2,500 business travellers. Online surveys were done from March to May of 2019.

The Prestige Hotel Penang

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Rooms
The hotel offers 162 rooms, and there were a number of objects with tongue-in-cheek references to magical illusions that made my room memorable. For instance, the custom-designed vanity mirror frame is an optical illusion that makes it appear as two mirrors. The bed too seemed to levitate.

Named “The Prestige” to conjure imagery of elegance and sophistication, the hotel’s deign also takes cues from the eponymous movie The Prestige starring Christian Bale. The movie was set in the Victorian era, and related a story about the illusory art of magic.

MICE facilities
Meeting spaces on the hotel’s rooftop (level four) includes an air-conditioned pavilion and terrace, perfect for intimate meetings and product launches for up to 80 guests. Smaller gatherings can make use of the rooftop’s outdoor space to hold a cocktail event or welcome dinner. The latter is a stellar option for evening functions, thanks to spectacular sunset views.

Meanwhile, next to the pavilion and terrace are two 72m2 function rooms. Each can fit up to 27 people classroom-style, and when combined, can hold around 60 delegates.

One of the advantages of the hotel’s location is that it is only minutes away from major historical sites such as Fort Cornwallis and Pinang Peranakan Mansion; as well as popular art, culture and dining options along the Heritage Trail of Penang.

As such, organisers will be able to include Amazing Race-esque teambuilding sessions, or recreational activities in the evenings after a day of heavy discussions.

Other facilities
The Glasshouse restaurant offers both local and international cuisine, and is part of the hotel’s Prestige Arcade, an enclave of 12 dining and retail outlets. Should delegates not want to venture outside after a long day of meetings, meals can be taken here.

Meanwhile, recreational facilities include a saltwater infinity pool overlooking the Straits of Melaka and a 24-hour gym.

Service
The staff are service-orientated and aim to please. The receptionist was also very knowledgeable about local attractions nearby and suggested a few places she thought would interest me.

Verdict
I enjoyed my stay and I will definitely return when I am in town for a holiday. It has everything a business or leisure traveller would want.

Number of rooms 162
Contact
Email enquiry@theprestige.com

Sheraton Manila joins Resorts World Manila’s stable of brands

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Marriott International has expanded its portfolio in the Philippines with the opening of Sheraton Manila, located just across the road from Ninoy Aquino International Airport Terminal 3.

Part of Resorts World Manila’s integrated complex, the 390-room offers a range of accommodation from two-level lofts to deluxe guestrooms with a private garden and Jacuzzi.

Sheraton Manila

Leisure facilities include the 24-hour SheratonÒ Fitness; Shine Spa with six relaxing treatment rooms; expansive heated outdoor pool; and an executive lounge. There are also three F&B options on site: all-day dining and buffet restaurant S Kitchen, Korean barbecue Oori; as well as The Lounge for tipples and quick bites.

The Sheraton Manila also aims to cater to business travellers, by being the first in the country to have a co-working space located in a hotel. The ColLab is a modern high-tech hub featuring six private rooms and a 415m2 common area, suitable for product launches and networking events. This is in addition to nine other meeting spaces, including a ballroom that can accommodate up to 570 people.

CWT names first chief procurement officer

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CWT has appointed Andrew Gunnels as the company’s first chief procurement officer.

In this newly-created position, Gunnels will have responsibility over CWT’s global strategic sourcing and procurement operations and will also lead the company’s global real estate and facilities management. He also oversees the global indirect portfolio of third party purchases.

Gunnels reports to Michelle Frymire, executive vice president and CFO at CWT.

Prior to joining CWT, Gunnels served as senior vice president at First Data, where he helped lead the full transformation of its global strategic sourcing function that delivered financial improvements for the firm.

Gunnels first started in the travel industry a decade ago via Delta Air Lines where he started in the corporate finance function, before moving over to the airline’s supply chain management organisation.

Air New Zealand names CFO Jeff McDowall interim CEO

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Air New Zealand has appointed CFO Jeff McDowall as acting CEO, as a global search goes underway to replace Christopher Luxon when he leaves the role on September 25.

Taking up the acting CEO role from September 26, McDowall is not seeking permanent appointment to the role, according to a statement issued from the airline. He will be remain the airline’s interim chief until a successful candidate is found, which may not be until 1Q2020.

McDowall’s previous roles at Air New Zealand include group general manager corporate finance and group general manager commercial. Prior to Air New Zealand, he worked across a variety of industries in Asia, the US and the UK.

Meanwhile, general manager corporate finance Stephan Deschamps will take over as acting CFO on September 26.

In addition, the airline’s chairman Tony Carter will also retire on September 25 at the annual shareholders meeting. He will be replaced by current director Therese Walsh, who is leading the CEO search process on behalf of the board.

Rex Loh assumes VP commercial position at Wyndham

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Wyndham Hotels & Resorts has named Rex Loh vice president, commercial, overseeing the South-east Asia and Pacific Rim region.

In his new role, Loh will be responsible for leading and driving sales, marketing, revenue management and distribution efforts for Wyndham Hotels & Resorts in the region.

Loh has more than two decades of hospitality experience under his belt, and was previously cluster director of sales & marketing at Marriott International, where he oversaw JW Marriott Singapore South Beach, The St Regis Singapore and W Sentosa Cove.

Before that, he held leadership roles at InterContinental Hotels Group (IHG) including director, commercial – Asia and Australasia resorts, responsible for sales and marketing functions of 26 resorts in Thailand, Vietnam, the Maldives, Indonesia, Fiji, Mauritius and French Polynesia. Prior to IHG, Loh held director roles at hotels under luxury brands like Ritz Carlton and Shangri-La.

Grand Hyatt Hong Kong welcomes new EAM sales marketing

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Grand Hyatt Hong Kong has appointed Charis Yim as executive assistant manager – sales and marketing.

In her new position, Yim will oversee and develop the sales & marketing division of the 542-room hotel, Hyatt’s first flagship Grand Hyatt hotel in Asia.

She joins Grand Hyatt from JW Marriott Hotel Hong Kong, where she held the position of director of marketing.

A seasoned hotelier with over 20 years of experience, Yim has held senior management roles at multiple luxury hotels in Hong Kong and Macau, including The Peninsula, InterContinental and Mandarin Oriental.

Experienced duo join Mövenpick Resort & Spa Jimbaran Bali

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From left: Chanelle Rose Garvey and Shelly Darcy

Mövenpick Resort & Spa Jimbaran Bali has appointed Chanelle Rose Garvey and Shelly Darcy to the positions of executive assistant manager and director of sales & marketing respectively.

From left: Chanelle Rose Garvey and Shelly Darcy

Hailing from Australia, Garvey comes to the resort with an extensive hospitality background, specifically in sales and marketing. She began her career working for branded hotels in Sydney and Melbourne, Australia. In 2006, Garvey joined Accor where she was tasked to head sales and marketing departments for a succession of Sofitel and Novotel properties in South-east Asia.

Meanwhile, Darcy is no stranger to Bali an she has worked exclusively in the island’s luxury hotel sector for almost a decade in the area of sales. Her career with Accor began in 2013 where she handled Sofitel Bali for six years.

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