Asia/Singapore Sunday, 14th June 2026
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EventsAIR debuts advanced learning programme for planners

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A new training programme for planners

EventsAIR has rolled out its Fast Track training programme, said to be the meetings industry’s most comprehensive learning platform which is aimed at rapidly educating and certifying planners in the latest event management tools and technology.

The learning content includes education on cyber security, PCI (payment card industry) compliance, data privacy, data quality control as well as an end-to-end use of technology to manage a meeting.

A new training programme for planners

“Our clients tell us that as their business grows, and they onboard new staff, they want a fast and consistent way to train staff. We took this challenge and our team created an extremely comprehensive curriculum and online training platform,” said EventsAIR CEO Trevor Gardiner.

Fast Track comprises three stages. The first stage is designed to get new team members up to speed with event technology and best practices. Videos and exercises in a sandbox event are offered across nine topics.

After completing a detailed exam and receiving their Meeting Planner Certification, participants can proceed to second stage where detailed online training is conducted on topics such as abstract management and building attendee apps.

A highlight of the programme – and said to be the first in the industry – is a certification that enables internal trainers within event management organisations to get the skills, resources and accreditation to deliver the comprehensive training programme internally.

“Our goal is to empower our customers, and the Training Certification component of Fast Track provides an excellent structure to assist our customers onboard their own staff,” said Gardiner.

“We have gone beyond technology and have included content like the importance of data quality, planning in relation to the use of technology and various security issues – all highly relevant to the meetings industry.”

Alec Sonenthal, director of education for EventsAIR, said: “I have been providing education in the meetings industry for over 30 years, and the Fast Track programme represents the most comprehensive learning system I have ever seen.”

Fast Track, Meeting Planner Certification and Trainer Certification are available at no charge for all EventsAIR customers.

EventsAIR is also offering the programme for free in universities and colleges with MICE courses.

Gardiner said: “This helps students better prepare for their real-world career and also exposes them to current issues such as data privacy and cyber security.”

Photo of the day: Fitting finale for 50 years of incentives celebration

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A spectacular fireworks display over Sydney Harbour’s Goat Island was the culmination of a five-day familiarisation visit, from May 26 to 30, for 21 corporate clients, travel agents and media from China, India, Japan and Taiwan, as part of Business Events Sydney’s (BESydney) 50th anniversary year.

According to BESydney CEO, Lyn Lewis-Smith, incentive gatherings and corporate meetings from Asia now make up half of the bureau’s business event wins each year, more than doubling over the past decade.

“We were one of the first Australian convention bureaus to commit to the Asian market, and those longstanding ties have given us a great foundation to continue to grow,” said Lewis-Smith.

Scenic flights between Danang and Hue now on sale

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Hai Au Aviation, the provider of Vietnam’s first and only seaplane experiences, has commenced a new Danang-Hue route that includes a scenic aerial tour of the latter UNESCO World Heritage Site.

Scenic flights over Danang and Hue are available

The daily 40-minute flight is operated between Danang International Airport and Phu Bai International Airport, and allows passengers to also book scenic flights over Danang’s famed Son Tra Peninsula and its 30km-long coastline as well as Hue’s Citadel, Imperial Enclosure, and coastal lagoons.

The aircraft used for this route is the 12-passenger Cessna Grand Caravan 208B-EX, one of the industry’s safest, most powerful single-engine airplanes.

Javier Pardo joins Avani as VP operations

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Avani Hotels & Resorts has appointed Javier Pardo as vice president of operations.

In his new role, Pardo will oversee the operational and financial performance for the brand, and will also lead new brand initiatives.

Based in the company’s regional office in Bangkok, Pardo will report directly to Robert Kunkler, COO of Minor Hotels.

Pardo brings almost two decades of hospitality experience across Europe to the table, with his last posting being director of operations and commercial director for the NH Hotel Group.

Village Hotel at Sentosa Opening Privileges

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Brought to you by Far East Hospitality

Village Hotel at Sentosa is now open. 

A refreshing experience beckons at Singapore’s resort destination for vacations, events, and staycations. This new Village Hotel at Sentosa offers a welcome getaway from the city’s bustle.

Village Hotel at Sentosa opens its doors to families, as well as leisure and meeting groups, a unique island experience.

Located at the heart of Sentosa, the new hotels are well connected to the attractions on the island as well as within close proximity to the key locations on Singapore mainland.

  • 2 minutes’ walk from Imbiah Monorail Station
  • 10 minutes from Singapore’s Cable Car Sky Network
  • 15 minutes from Singapore’s Central Business District, major shopping areas and attractions including Gardens by the Bay and Trick Eye Museum

Village Hotels at Sentosa offers the perfect experience for leisure and business groups. The 606-room hotel perfectly captures all Sentosa’s Sun, sand and sea in its modern architecture and the décor in sun-washed hues of nature by the sea. A unique recreation experience also awaits within the hotel. The pool deck located on the 3rd level of the hotel offers 4 themed pool experiences. From the Children’s Play Pool with its water slides and water features to the Adventure Pool, drift away through the Amazonian jungle along the Lazy River Pool to the breath-taking Pamukkale Pool with its picturesque sea view. The hotel also offers on delighting the guests with activities and entertainment for all ages – Aqua Zumba classes, balloon sculpting and sand castle building at Palawan Beach. You are literally transported into a world of endless fun at the hotel.

Not forgetting the thematic gardens, and outdoor spaces for rest, recreation or even intimate events. Mix business with pleasure when you book a space with us. After your event, retreat to our Pamukkale Pool which comes with a view and bar – perfect for drinks and networking.

Holding large-scale celebrations and meetings for up to 360 people are possible too at The Commune within Village Hotel at Sentosa. The Commune is a welcoming space with large windows that overlook the Heritage Courtyard. Its flexible and spacious area makes it ideal for big conferences and events.

Cosy and more intimate events are not forgotten as they can be held at the Revelry Hall in Events Centre which is ideal for celebrations and social events.

Exclusively catering to adults, The Outpost Hotel has 193 guest rooms with contemporary industrial aesthetics and clean crisp lines inspired by black-and-white design. Offering personalised services and amenities, the hotel is built for adults and couples seeking exclusivity. Room amenities include toiletries kit by Australian beauty brand APPELLES Apothecary & Lab, pillow mist kit for turn down service, and customized complimentary mini bars from a selection of wine, liquor, chocolates, and gluten-free snacks. The Outpost Hotel soft opened since 1 April and its full experience will be available from 1 July 2019.

Housed in a designated conserved building, the 40 luxurious guest rooms and suites of The Barracks Hotel are decorated with old-world sophistication and elegance will suit your most prestigious guests. On the ground floor, rooms offer direct access to the private pool and jacuzzi. The Barracks Hotel will open in Q3 of 2019.

At our new hotels in Sentosa, there will always be something for everyone.

Take your guests out of the city and transport them to Sentosa’s new getaway – where you can find meeting venues and event spaces filled with sunshine & sea breeze. Start planning your one-of-a-kind event with us. Email sales.sentosa@fareast.com.sg

Need a breath of fresh air? Book your next staycation now and enjoy our opening exclusives via http://bit.ly/VillageHotelatSentosa-OpeningPromo

Mövenpick old hand Bruno Huber heads new wellness resort in Bangkok

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Bruno Huber has been appointed as general manager of Mövenpick BDMS Wellness Resort Bangkok.

The Swiss hotelier has three decades worth of management experience under his belt, and is one of Mövenpick Hotels & Resorts’ longest-serving executives, having spent more than 15 years with the group.

Huber joined Mövenpick in 2003 as general manager of Mövenpick Resort El Quseir Red Sea in Egypt, and went on to manage a series of Mövenpick properties across the Middle East and Asia Pacific. He also served as the group’s vice president operations – Asia.

Most recently, Huber was general manager of Mövenpick Resort Cam Ranh and director of operations for Vietnam.

PCEB releases details on latest events support

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Penang Convention & Exhibition Bureau (PCEB) unveiled a new support programme – Privilege Penang – to benefit meetings, conferences and incentives.

Privilege Penang benefits are offered in tiers to suit different event sizes. Benefits range from the hosting of welcome receptions with local delicacies to half-day guided tours. Privilege Penang’s support packages are worth up to €20,000 (US$22,306) for events hosted in the Malaysian city.

These programmes aims to further entice organisers to host their business events in Penang (pictured)

To add greater value to Privilege Penang, PCEB has also collaborated with its airline partner Malaysia Airlines. Qualifying events can enjoy benefits such as having Malaysia Airlines as the official airline for their events, discounted rates for site inspection trips, hosting of speakers and buyers, special rates for Malaysia Airlines’ inflight advertising platform, and more.

Penang successfully hosted over 200 international meetings with 106,265 delegates from across the globe in 2018. The city has a convention capacity of 30,000 and 14,389 rated hotel rooms.

Shakeup in Lotus leadership following CTM takeover

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A screenshot from the Lotus Tours website

The management shakeup at 62-year-old Lotus Tours came earlier than expected after Corporate Travel Management (CTM) acquired a majority stake in Hong Kong-based Lotus Travel Group Limited in a deal worth HKD$300 million (US$38.2 million).

Following its official integration into CTM starting October 2, 2018 came the departure of a number of key management team staff like managing director and COO, Ken Ng, chief e-commerce officer Keller Mak and general manager Joseph Lam early this year.

A screenshot from the Lotus Tours website

A source said former Lotus Tours owner Patrick Kong had indicated the importance of succession in senior management to ensure a smooth transition in the first year, but this did not go according to plan.

A wave of resignations followed the exit of Lam. His departure was also said to have resulted in Lotus losing its status as international representative (IR) of Celebrity Cruises.

Last month, the cruise line announced the appointment of Jebsen Holidays as its IR for bookings departing from August 1, 2019. The Celebrity Cruises-dedicated team at Jebsen is led by Lam, who has been named general manager.

Still, CTM Asia, CEO, Larry Lo said the staff turnover was lower than expected given the change in business direction and management. “A lot of measures were implemented to strengthen staff communications and stabilise sentiment.” Examples include improving staff benefits and organising on-site and off-site teambuilding exercises.

Last March, CTM Asia managed to put all brands under one roof by relocating its office from Kwun Tong to Tsuen Wan. Taking up three zones, each sized at 1,858m2, both Lotus and CTM are sharing the whole floor of 18/F while Westminster Travel occupies half the floor space on 19/F.

In order to minimise confusion, all 300 corporate travel team members from TMC brands such as TLX, Westminster and Lotus Tours are now centralised within a team under CTM.

Meanwhile, Westminster and Lotus MICE divisions have been consolidated under a new team and rebranded as ETM (Events Travel Management). The original TLX MICE will now operate under the CTM brand and primarily focus on a handful of long-term repeat and niche customers.

Bogged down by the rise of OTAs, diminishing profit margins, escalating rent and labour costs, the majority of traditional travel agency brands have in recent years sold their stake to conglomerates. Hong Thai and Sunflower Travel Service were acquired by HNA Group while Wing On Travel is now part of Ctrip.

So far, only a handful of major family businesses in Hong Kong’s travel agency sector still operate on their own. They are Jetour, Miramar, Charming and Goldjoy Holidays.

NZICC to be region’s first carbon neutral venue

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The New Zealand International Convention Centre (NZICC) in Auckland will be operating as a carbon neutral venue, said to be the only one of its kind in Asia-Pacific, when construction is complete come 2020.

The NZICC is part of a SkyCity Entertainment Group precinct which comprises three hotels, award-winning restaurants, the Sky Tower and the soon-to-open Weta Workshop and All Blacks Experience.

NZICC has reiterated its ethos in being carbon neutral

NZICC’s carbon neutral goal is achieved by a new internal carbon levy on all emissions, which will then be used to offset both the venue’s carbon footprint, and fund investments in green projects in the wider organisation to help further reduce emissions.

Callum Mallet, NZICC’s general manager said: “As the largest convention centre to be built in New Zealand and being positioned to be New Zealand’s meeting place for the world, we have a responsibility to embrace sustainable business practices and deliver an authentic experience showcasing our innovative business approach.”

He added: “The NZICC is committed, through construction and operations, to not only ensure we deliver the most favourable experience for delegates, and to lead the way in the protection of our environment, as climate change is recognised as one of the biggest risk facing the planet. We are also committed to meeting the needs and expectations of the global business events community.”

The NZICC has also adopted a sustainability management plan and will participate in globally-recognised, independent verification programmes, including the Leadership in Energy and Environmental Design’s (LEED) Green Building Rating System. The NZICC aims to achieve a certified status following the assessment of the sustainable nature by which the NZICC has been designed, built and delivered.

Through membership with the International Association of Convention Centres, NZICC aims to achieve and maintain a gold standard in the Quality Standards Programme, which identifies and independently evaluates 10 key areas of convention centre performance, including – customer service, quality of facilities and operations, employee relations, health, safety, security and emergency response, financial integrity, community relations, environmental responsibility, industry relations and supplier relations. A gold standard rating would illustrate the very highest level of performance by global standards.

Waterfront Cebu City IR reports burgeoning MICE business

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Waterfront Cebu City Hotel and Casino in the Philippines is gaining a windfall from the booming meetings and conventions sector, due to the lack of large-scale convention centres in the destination.

Anders Hallden, Waterfront Cebu City Hotel and Casino’s general manager, shared with TTGmice on the sidelines of the recent PATA Annual Summit 2019 in Cebu City that the hotel’s rooms are “already fully booked for June” and that “this year is looking extremely strong for MICE”.

Hallden: MICE business for the Waterfront hotel has been growing year-on-year due to its suitable size of large meetings

“We see record-breaking (performance) every year in both rooms and MICE,” said Hallden, adding that the business events and F&B sectors jointly account for 50 per cent of the hotel’s business, with rooms accounting for the other half.

Boasting the largest business events facilities among hotels in Cebu, no other hotel comes close to the property’s 10,000m2 of event space across 15 function rooms and two ballrooms – which can hold up to 7,500 pax. There are also 561 keys, as well as 10 F&B outlets among the facilities.

Waterfront Cebu City Hotel and Casino’s edge also comes into play, given that the city has no proper convention centre. The construction of SMX Convention Center Cebu, scheduled for an end-2017 opening, has stalled for several years now due to issues with the local government.

To improve its competitiveness and in anticipation of growing domestic and foreign arrivals to Cebu, Waterfront Cebu City Hotel and Casino – part of a homegrown brand that also has hotels in Mactan in Cebu, Davao and Manila – is gradually renovating its facilities, starting off with the banquet areas in January, followed by rooms.

“We’ll take it step by step because I have lots of business in my books and I don’t want to interrupt them,” Hallden said.

Hallden attributed the booming business events sector to Cebu’s new international airport terminal which opened last year and brought about more direct international flights, improvements in road, the opening of new hotels like the Dusit Thani Mactan Cebu, and very strong interest in Cebu; the city was ranked the 25th Best Destination in Asia by TripAdvisor.

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